public MessageCenterStatus getRegularStatus ( ) { InteractionConfiguration configuration = getConfiguration ( ) ; if ( configuration == null ) { return null ; } JSONObject status = configuration . optJSONObject ( KEY_STATUS ) ; if ( status == null ) { return null ; } String statusBody = status . optString ( KEY_STATUS_BODY ) ; if ( statusBody == null || statusBody . isEmpty ( ) ) { return null ; } return new MessageCenterStatus ( statusBody , null ) ; }
Regular status shows customer s hours expected time until response