public ApiSuccessResponse switchToBargeIn ( String id , MonitoringScopeData monitoringScopeData ) throws ApiException { ApiResponse < ApiSuccessResponse > resp = switchToBargeInWithHttpInfo ( id , monitoringScopeData ) ; return resp . getData ( ) ; }
Switch to barge - in Switch to the barge - in monitoring mode . If the agent is currently on a call and T - Server is configured to allow barge - in the supervisor is immediately added to the call . Both the monitored agent and the customer are able to hear and speak with the supervisor . If the target agent is not on a call at the time of the request the supervisor is brought into the call when the agent receives a new call .