public ApiSuccessResponse switchToCoaching ( String id , MonitoringScopeData monitoringScopeData ) throws ApiException { ApiResponse < ApiSuccessResponse > resp = switchToCoachingWithHttpInfo ( id , monitoringScopeData ) ; return resp . getData ( ) ; }
Switch to coach Switch to the coach monitoring mode . When coaching is enabled and the agent receives a call the supervisor is brought into the call . Only the agent can hear the supervisor .