Ask Rick: free Wifi on bus doesn't work I regularly commute by bus and recently the company have been advertising that the service has free a Wifi connection. I would quite like to buy a tablet PC and surf the web etc. on my journey. However, so far I have been unable to use the bus Wifi on my Samsung smartphone or Acer notebook. Both devices show they are connected, but it seems that no data is received or sent. The bus company have been unable to help. Am I doing something wrong or do you think the data connection just doesn't work? David Buck, by email You shouldn't give up seeking assistance from the bus company; someone must be responsible for the service they are promoting. Meanwhile, if any of your fellow travellers are using it, ask them what hoops they had to jump through to get their connection up and running. It appears that the wireless hotspot on the bus is active so it could be that you haven't completed the registration process. If you haven't already done so open a web browser and see if there's a form to fill out or a terms and conditions agreement box to tick. The other possibility is that the bus's link to the Internet isn't working or it hasn't been switched on, in which case it could be something as simple as asking the driver to press a few buttons.