Barclays voted worst bank by Good Housekeeping readers With more official complaints made about Barclays than any other UK retail bank, it scored low across all categories in the survey by the magazine, including boss's pay, branch and call centre access, easy-access savings rates and overdraft rates. The bank scored particularly poorly for telephone, online and overall customer service. Santander was the lowest scoring bank for customer service and was said to be "generally perceived quite negatively." While HSBC came in third for over all customer dissatisfaction and received low scores for branch, online and telephone services. Despite RBS and Natwest offering the same interest rates and opening hours, customers at Natwest voted more favourably than those at RBS. The group has reported huge losses at the start of 2012, took fourth place in the survey. The bank with the most satisfied customers was First Direct. Despite not having any high street branches, and providing only online and telephone services, First Direct was voted top for overall customer service by the magazine's readers. It also came top for telephone and online services and ranked as the most recommended bank. With paltry rates of interest, expensive overdraft fees and inflated chief executive's salaries, the magazine has called on customers to "vote with their feet." "For far too long many of us have stayed put at banks that make little effort to please their customers," said Caroline Bloor, consumer editor at Good Housekeeping. Everyone has tales to tell of frustrating conversations with call centre staff, inconvenient branch opening hours and lousy interest rates. Discovering the size of chief executives' pay packets only makes matters worse but in spite of all of this, consumers still stay put. I hope these findings will be a help and spur unhappy bank customers to finally make the move and find a better bank for them.