Best Buy set on changing operations, interim CEO says Best Buy's interim chief executive said the electronics seller was operating below its full potential but was committed to changing in fundamental ways. Still, he and other executives offered few specifics at the company's annual meeting Thursday, and shares slipped nearly 4%. Best Buy is trying to combat the "showrooming" of its stores, as consumers test out products at its stores but go home and buy them more cheaply online or at discounters. The company is also recovering from internal drama. Its CEO abruptly resigned in April during an investigation into his relationship with a female employee. Founder and Chairman Richard Schulze also resigned after the investigation deemed he knew about the relationship but did not disclose it. In the wake of that, the annual shareholder meeting was relatively sedate and lasted about an hour. Executives, including interim CEO Mike Mikan, who has been in that role for about two months, offered some hints on what the company is planning to do to improve, including expanding relationships with businesses, improving customer service and rethinking Best Buy's store model. But few details were given - the company expects to have more details by the end of summer. Mikan said an April deal between its Geek Squad customer service division and AARP for tech support was one example of a business-to-business deal that Best Buy is trying to capture more of. "We have to invest in employees by giving them more training and better tools to maximize what they can offer for our customers," he said. To that end, Best Buy plans to train 50,000 staffers at its headquarters from August to the holiday shopping season. The company is also testing different store formats, including a revamp at the store near its headquarters in the Minneapolis suburb of Richfield, Minn. At the center of the store is a large Solution Center desk where customers can ask for help on tech problems. The appliance section is significantly bigger than in most other Best Buy stores. Workers still wear Best Buy's trademark blue shirts. But most of the signs were white, giving the store a lighter look, and the tallest shelves were chest-high, enabling customers to see from one end of the store to the other. Big TVs are still a big part of the store, but they are mounted just two-high on the walls, rather than the floor-to-ceiling wall of TVs that customers see in most other Best Buy stores. The store no longer has a separate section for musical instruments. At the meeting, investors were hoping for an update on the company's search for a permanent CEO or an update on the company's restructuring plan, which involves closing 50 locations, cutting 400 corporate jobs and trimming $800 million in costs. But that was not given. Also absent was founder Schulze, who has said he is exploring options for his 20% stake, leading some to speculate he might bid to take the company private, or sell to a private equity company.