Families forced to make up for failings in home care staff Richard Lloyd, executive director of Which?, said: "Our research shows vulnerable people left scared, hungry and sometimes put at risk, and when things go wrong, it is family carers that bear the brunt, giving up their hopes and plans, even sacrificing their own health. Family carers shouldn't have to struggle alone. The government has promised a high standard of care and support. Those words must now be turned into urgent action for the families affected by a system that is failing them today.