Bulgaria's Mobiltel Selects Amdocs for Five-Year Managed Services Engagement -- ST. LOUIS, Feb.14, 2013 /PRNewswire/ -- LOUIS, Feb.14, 2013 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the signing of a five-year managed services contract with Mobiltel (commonly known as Mtel). One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria's largest mobile service provider, and also provides fixed, broadband Internet and IPTV services. Mtel has awarded Amdocs responsibility over a wide range of IT operations, including data center, disaster recovery and business support systems (BSS) operations, across all lines of business. Amdocs will also deliver additional managed services, including application development, integration management, testing and hardware procurement and maintenance. Amdocs' rating, billing, ordering, customer management and product catalog systems have been implemented at Mtel since 2007. Under the new agreement, Amdocs will support Mtel's Amdocs systems as well as 17 other legacy and third-party systems. As a result, Mtel will be able to improve operational and business performance levels in several areas, including system and service availability, problem resolution, time to market for new services and bill transparency, and reduce the number of customer calls to its call centers. "By expanding our relationship with Amdocs to include its acclaimed IT operational support, we will be able to achieve high performance levels with a highly efficient cost structure," said Horst Pertl , chief technology officer at Mtel. This managed services agreement is a significant milestone in our strategy to consolidate our operations to become a true, multi-play provider, and will help us to further differentiate ourselves, while offering an exceptional customer experience. "With a business model that covers products, services and IT operational capabilities specific to communications service providers, Amdocs offers its managed services customers full accountability and expertise in supporting their highly complex systems and operational environments," said Rebecca Prudhomme , vice president of product and solutions marketing at Amdocs. By freeing itself from day-to-day IT operations and by establishing a single point of contact for multiple suppliers, Mtel will be able to focus on its customers, marketing initiatives and business growth. A 30-year leader in the communications space, Amdocs is ranked twelfth in the Global Outsourcing 100® list of best outsourcing service providers across all industries. In 2012, Amdocs signed new managed services agreements to support more than 100 million subscribers at service providers in Europe, Asia and Latin America. Overall, Amdocs has managed services agreements in place to support a total of more than 500 million subscribers globally. For more information, visit Amdocs at www.amdocs.com. Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters.