virus cuts web access of thousands of PCs 6 February 2013 Last updated at 12:22 Thousands of computers running Microsoft's Windows XP operating system were unable to connect to the internet after installing an anti-virus update. Users said they were also unable to access their internal company networks. Russian IT security company Kaspersky Labs told users to disable its anti-virus software or roll back the update. Two hours later it issued a fix - but since their PCs were unable to auto-install new code from the net, users had to perform several tasks first. Kaspersky told its customers: "Please disable the web AV component of your protection policy for your managed computers." It then told them to go the repositories section, download an update and re-enable the protection. Repair jobs The company issued a statement, apologising "for any inconvenience caused by this database update error." "Actions have been taken to prevent such incidents from occurring in the future," it said. Dorset-based IT consultant Graham Lord wrote on the micro-blogging site Twitter: "Bravo on breaking the internet on all your XP clients. Your update just set back one of my repair jobs by a day's work. But Spain-based security blogger David Barroso tweeted: "So Kaspersky QA [quality assurance] team failed with this update but they quickly released a fix, which it is something good."