First Thomson Airways flights on Dreamliner cancelled Thomson had expected to receive its first 787 at the end of February and was expecting to fly the aircraft commercially from May 1, on routes from Manchester, Gatwick, Glasgow and East Midlands to Florida and Mexico. There is a chance that Boeing will face compensation claims from airlines who had expected to have the planes up and running. Thomson customer service staff are currently contacting customers to inform them that they will now be travelling on Thomson Airways 767 long haul aircraft, which have premium cabins. Anyone who was booked to travel on a Dreamliner flight and paid a supplement will be refunded that money or be given the option to amend their holiday booking at no extra cost. Customers who booked through a travel agent have been advised to discuss their options with them. A spokesman said: "We understand how frustrating and disappointing this news will be for those customers looking forward to flying on the 787 Dreamliner. We are equally as disappointed that Boeing was not able to confirm a delivery date for us but unfortunately these circumstances are out of our control. British Airways has ordered 24 Dreamliners and said it is expecting to launch flights in 2014. Thomson can be contacted at 0800 0723 829 or Thomson.co.uk.