We have banked with NatWest for 64 years without any problems, until now Two days after I approached NatWest, it wrote to you explaining it had cancelled the wrong standing order. Instead of the one you had asked to be stopped it had cancelled one directing payments into a deposit account you have with another provider. Now things were put right and it £25 paid for the distress and inconvenience plus 24p interest in respect of what you had missed out on while the money was not in the deposit account it was supposed to be going into. However, after that, you received paperwork to complete in order for the bank to reclaim the funds direct from the beneficiary. This irked you since by now it was long after the event and the time when you had asked the bank to rectify its mistake in this way. You say the student may not have been clear exactly when this money would have been stopped, so you want the bank to pick up the tab for its error, rather than potentially pushing the recipient into debt if the money has been spent. You are 92 years old and I suspect do not wish your good deed to turn sour over this. Hopefully you have heard the last from the bank on this.