Complaints guide: the organisations to call Many people write in asking who they should make a complaint to. Often there has been confusion over what a regulator or other consumer championing body does. For example the FCA, Financial Conduct Authority, and OFT, the Office of Fair Trading, will find some feedback from the public useful but do not deal with individual complaints. The Citizens Advice Consumer Helpline 08454 04 05 06. The information may be passed on to Trading Standards to action one way or another. If it is about an over the counter matter see www.postoffice.co.uk or call Post Office Limited on 0845 6112970. If it is directly to do with Royal Mail see www.royalmail.com/personal/help-and-support. If that and then the Escalated Customer option do not get the desired result there is the Postal Review Panel for which there is a form on the Royal Mail website. Or write to Freepost, Postal Review Panel. After that there is the external Postal Redress Service www.postrs.org.uk an independent body whose role is to resolve disputes between regulated postal operators and their customers. Details about how to complain about HMRC can be found on www.hmrc.gov.uk/dealing with/complain.htm If the complaint is about an energy company see www.ombudsman-services.org/energy.html Internet services providers try the trade body the internet Services Providers Association via www.ispa.org.uk. Then one or other of two alternative dispute resolution services which are CISAS, Communications & internet Services Adjudication Scheme on www.cisas.org.uk and the Ombudsman Services" Communications division on www.ombudsman-services.org. If you feel a debt collector has been behaving unreasonably try www.csa-uk.com. Check with either with the Information Commissioner's Office's helpline on 0303 123 1113 or see www.ico.gov.uk for data protection and freedom of information advice and tips on when and how to complain about these issues. Contact www.actionfraud.org.uk and 0300 123 2040 For complaints about lawyers in England and Wales see www.legalombudsman.org.uk or call 0300 555 0333. These may be located via www.ombudsmanassociation.org and www.idrs.ltd.uk. For money claim online see www.moneyclaim.gov.uk. If going to court in England or Wales see www.judiciary.gov.uk.