ANZ Bank has 590 call centre workers in its sights ANZ Banking Company is planning to axe 590 jobs. Picture: Greg Wood Source: AFP ANZ is planning to sack 590 call centre staff in Victoria and send the jobs to the Philippines and New Zealand, a secret internal document shows. The restricted memo, obtained exclusively by the Herald Sun, reveals the company will close its Mulgrave call centre next year, despite posting a $3.2 billion profit in the six months to March 31. There will be 340 jobs lost in the eastern suburbs base, while 250 roles will go at the company's office in Dorcas St, South Melbourne. The document was a confidential briefing to ANZ chief executive Phil Chronican by the company's general manager of ANZ Direct, Sue Jeffrey. "Given the success of the NZ transitions and the collections pilot in Manila, we are recommending moving towards a footprint of 40 per cent Australia, 30 per cent NZ and 30 per cent Manila over a 3-5 year period," the document said. Manila will provide basic service capability, moving up the complexity curve as the hub matures. ANZ spokesman Stephen Ries said that the document was only a plan, and no final decisions had been made. The materials obtained by the Herald Sun were a draft presentation and "beyond this year no proposals have been approved or funded," he said. But Finance Sector Union national secretary Leon Carter hit back, saying anything less than a guarantee from Mr Chronican that these jobs were safe was a death knell for local workers. Mr Carter said the bank had contempt for its workforce and did not practice what it preached in its "We live in your world" advertising campaign. "I don't think they live in our world and they certainly don't live in the world of their workforce," he said. ANZ has outshone the big four banks when it comes to slashing and burning jobs. The latest jobs blow comes after the bank sent 70 jobs to New Zealand in May and slashed 1000 jobs last year. But despite the job cuts, the banking giant found $750,000 to send its high achievers to Disneyland in April as part of its ANZ CEO Recognition Program. The percentage of staff in Melbourne will drop from 87 per cent to 42 per cent in 2015, the briefing stated. And it suggested the Mulgrave office will go in 2014. "We will consolidate to one site, with Mulgrave likely to close," it said. Opposition leader Daniel Andrews said that the planned cuts at ANZ were concerning. "We need a jobs plan and we need it now," he said.