BT suffers surge in complaints about its TV service Ofcom's figures showed they received 0.29 complaints about BT Vision for every 1,000 customers during the first three months of 2013. This compares with 0.04 at Virgin Media and 0.02 for Sky. Orange and Everything Everywhere generated the most complaints about broadband, at 0.57 per 1,000 customers. Virgin generated the fewest on broadband for the first time since the Spring of 2011. On fixed-line, Ofcom received proportionately more complaints about TalkTalk than any other provider at 0.36 per 1.000 customers. Claudio Pollack, Ofcom consumer group director, said: "It's important that providers continue to work to improve their performance. We're committed to providing customers with valuable information to help them choose a provider that best suits their needs. Consumer complaints also help us to identify where to target any necessary enforcement action and ensure that providers comply with our rules.