Vodafone continues to bill me You had taken out an agreement for a new phone which resulted in a higher price plan. On reflection you then decided this was not what you wanted so, as a gesture of goodwill, Vodafone agreed to cancel the upgrade as long as you returned the phone. You sent it but Vodafone said it did not receive it and so a stalemate was reached. I pressed on Vodafone a copy of the Post Office receipt you had sent me proving the phone had been despatched. Vodafone then agreed to offer you the option either to have a new phone with a new agreement attached to it or to close the account if you preferred and have your money back. Neither I nor Vodafone was able to reach you by phone, presumably because of the reason you gave in your letter. Then you didn't respond to letters from Vodafone or a note from me. All was quiet from your end for three months until you wrote again, puzzlingly as if nothing had happened. Contradicting this, your letter said Vodafone had written to you mentioning it had seen the proof of posting, which you thought "peculiar, as I did not send proof of postage, rather I thought to keep it safe as they had earlier lost my retained iPhone." Surely you knew it was me who sent the copy of the proof and argued the case with it? Vodafone is sending you another letter, this one by recorded delivery. Meanwhile, the options I achieved for you remain on the table. You just need to tell Vodafone what you want done and if, as I suspect, you want your money back, how you want it paid. I realise that personal sadnesses will be dominating your thoughts at present but hope you can get around to seeing to this.