Volkswagen Australia to fix 4000 cars but refuses to issue recall Volkswagen has instructed selected customers to return their cars to dealerships. It has also told dealers to make more loan cars available during the coming months to cope with the rush. VOLKSWAGEN Australia has finally caved to customer pressure and will fix up to 4000 cars after receiving complaints about a wide range of mechanical defects, including engines which suddenly lose power. But the carmaker has stopped short of issuing a safety recall. Volkswagen's long standing reliability issues returned to the spotlight last week after a coroner's inquest into the death of a Volkswagen Golf driver in Melbourne, whose car was hit by a truck from behind after appearing to lose speed. The coroner will deliver the findings next month. VW says there was no mechanical defect with that car. However, Volkswagen has instructed selected customers to return their cars to dealerships. Yes, we have issues, we acknowledge there are issues. We want to get to every customer," Volkswagen Australia managing director John White said. Are we going to be able to fix every customer, I'm not sure I can promise that but we're going to get to every customer. We're going to get legitimate issues, we'll do everything we can to repair the issue. Safety, it's a top priority. A letter being sent to Volkswagen customers says in part: "If you are a current owner or in the market for a Volkswagen and want any questions answered, we are here to help." News Limited understands that Volkswagen head office in Germany has refused to issue a recall. We acknowledge that we've got some concerns and we are providing any customer data back to our head office. Volkswagen Australia called 8700 cars back to dealers in 2010 because a faulty engine sensor could cause the car to idle rough or lose power. Motoring media outlets have regularly received complaints about VW reliability issues over the past five or so years. The company has issued recalls for mechanical defects in North America, China, Malaysia and Singapore but not Australia. In Australia, recalls are largely voluntary. Federal government agencies have the power to enforce a vehicle recall, but to date have never used it. This reporter is on Twitter @JoshuaDowling