Watchdog tees up fine for mobile phone insurance seller Neither a spokesman for two of the biggest online insurance providers, Protect Your Bubble, part of the Assurant Group and winner of the 'What Mobile' Best Insurance Provider prize of 2012, nor Citymain could be contacted yesterday. Clive Adamson, the FCA's director of supervision, said: "What this review shows is that sometimes there is a gap between what the customer thinks they are getting, and what they really are getting. Closing this gap would lead to greater trust and confidence. With mobile phones now essential to our lives - and mobile phone insurance often many young people's first foray into insurnce - it's important that insurance policies provide the level of protection that they promise, and claims processes are fair. The FCA's report comes three months after Martin Wheatley, chief executive, said the new regulator would demand better behaviour from companies towards customers and would be gunning for those who produce poorly designed products. The FCA insisted it was living up to these promises as mobile phone insurers were rewriting their policies and making it clear insurance was not obligatory when buying a phone. Richard Lloyd, executive director of Which?, said: "This report exposes poor practice at every stage of the consumer journey." Have you had a problem with mobile phone insurance? Email us at money@telegraph.co.uk