Woman won harrassment case against 'bullying bank' Miss Roberts, of Dewsbury, Yorkshire, was unable to work due to a stress-related health problem and had been receiving benefits when the problems began in December 2007. She had been making monthly repayments of £115 on a £7350 loan when her benefits were late and she missed a payment. She then received a letter from the bank asking her to repay the money by a given date and went into the bank before the deadline - but no one would help her as the bank had blocked her account. Despite later paying the arrears the calls didn't stop, and she represented herself at court, winning her case because she had recorded 61 of the calls on her mobile. Judge Shaun Spencer QC, sitting a Bradford County Court, said some of the bank staff's remarks were "unacceptable." Miss Roberts represented herself at court, receiving legal aid. When the bank lost the harassment case it spent £30,000 on an appeal, which it also lost at London's Appeal Court. Miss Roberts added: "'They have tried to crush me from the day this started. It was never about the money. I wanted to be heard and to prove a point. A Halifax spokesman said: "This case dates back several years and we are confident our policies and procedures have long since been updated, addressing the concerns raised in the judgment."