Wexham Park Hospital receives formal warning over patient care 17 July 2013 Last updated at 00:38 A Slough hospital which is said to be letting down its patients has been warned by a regulator to make urgent improvements. The Care Quality Commission (CQC) issued the formal warning after inspecting Wexham Park Hospital in May. Adrian Hughes, regional director of the regulator, said: "Local people deserve much better from their hospital." Heatherwood and Wexham Park Hospitals NHS Foundation Trust said it was confident it could resolve the issues. Chief executive Philippa Slinger said: "We apologise to those patients who had a negative experience of our care and we are determined to improve." Completely unacceptable The CQC investigation included the A&E department, the stroke unit, the paediatrics unit and several wards. CQC's findings included... A&E was crowded, with patients waiting up to 11 hours to be admitted Privacy and dignity were not always respected - patients in trolleys were left in reception or had to share bays Poor standards of cleanliness and inadequate infection control were highlighted Patients/visitors had access to drugs which should have been locked away Staff were working unpaid hours There was an emphasis on targets instead of a positive patient experience Its report cited instances of patients being lined up in trolleys in the reception area because of a lack of space, and others with access to drugs that should have been locked up. Staff were struggling with the volume of patients, and there were poor standards of cleanliness, it also said. Mr Hughes added: "Basic things, such as making sure people's dignity was respected, did not get the attention they deserved. This impacts on the patients and therefore is completely unacceptable, and needs to be tackled immediately. Patients are entitled to be treated in services which are safe, effective, caring, well-run, and responsive to their needs. He said that while the hospital was under "considerable pressure" it was not an excuse for the "systemic catalogue of failings." Ms Slinger said the trust was investing £1m to make more space for patients, and would completely rebuild the A&E department. She added: "We have worked out a detailed plan of action to address all of their findings. Some actions were easy to instigate immediately. Some will only be achieved in the medium and long-term. However, we are confident that we can address all the issues and resolve them.