Transferring my Isa was far from easy There are several ways of switching investments from one provider to another. Normally investors fill in a form from the provider they wish to move to, who then contacts the old provider with the instructions. In some cases the original investments are then sold, and the resulting cash is moved over to the new provider to be reinvested. Alternatively, if you wish to keep the same investments, these are "re-registered" with the new provider. This is what you wanted done. I approached Fidelity and in a statement it said: "We would like to apologise to Miss B for the time it has taken to process her re-registration request and we can confirm that this matter has been resolved. Unfortunately, the rules surrounding the registration only stipulate that providers must have a process in place to support such requests and does not make electronic automation mandatory. Timely and efficient re-registration is dramatically improved when all providers are fully automated. Without this, re-registration can take weeks and in some cases longer. Fidelity introduced an automated solution at the beginning of the year but we are dependent on other providers to also process in a timely manner. It is disappointing that there are still some platforms and fund providers that do not have automation in place and this can contribute to delays and ultimately cause poor consumer outcomes. In other words, Fidelity seemed to be laying blame elsewhere. Naturally I went back to Hargreaves Lansdown on this and it replied saying its own Vantage system has allowed clients to re-register stock whether transferring in or away for 10 years. However, it didn't have the automatic re-registration referred to. It added: "In contrast, many other platforms have only offered a re-registration facility since December 31 2012, when compelled to do so by law. Up until then, investors had to cash in before selling and understandably many were reluctant to do so. Since December 31 2012 investors have been able to choose whether to transfer as stock or cash. As you would expect there has been a spike in the number of investors choosing to transfer from one platform to another. Within the past two weeks, which is after this happened, Hargreaves Lansdown has implemented automatic re-registration so both these providers now have it. Fidelity has sent £100 for its part in the delay over this transfer for goodwill. In recognition of the part it played in the overall delay and for not keeping you better informed, Hargreaves Lansdown has sent a case of wine which you report you are enjoying. You say this is a wonderful outcome.