TripAdvisor row between chef and customer viewed thousands of times The customer, who was eating with his parents, ordered beef ribs with marrow bone mash which he described as "all fine except the rib was so tough that it was practically inedible," claiming he left half of his meal. In the review, he said he then complained to the waitress, who said she would talk to the chef, but claims he did not hear back. "When the bill was presented there was no acknowledgement of our feedback," he wrote. The diner said he then "asked for some gesture" but said staff appeared to become "very concerned about the scene developing" and told them they did not need to pay. He said: "We chose to pay for the third meal and drinks and left quite amazed at the immature customer service and bad food." Describing himself and his fellow diners as "real foodies" he went on to offer four pieces of "constructive advice" including "empathise with your customer" adding "with this in mind, a small gesture, bit off the bill, drink, free dessert etc. goes a long, long way." However Mr Puri, who trained at the renowned Roux brothers" Waterside Inn at Bray, also in Berkshire, disagreed with the diner's assessment of the evening. Mr Puri, whose restaurant boasts the UK's best scotch egg, said he had never responded to reviews before but felt compelled to act because of the "small minority of people who use these sites for ulterior and more sinister motives" describing them as a "disease upon our wonderful industry." In his reply, Mr Puri said all unfinished plates were kept for either himself of his head chef to inspect, which he said they did on this occasion. He said one was completely clear, while the other had on it "the most miniscule" piece of meat left which he argued was "tender and unctuous" adding that the six other portions served the same evening had been met with a universal response of "excellent." Mr Puri said the money the customer did leave had been "dispatched into the Air Ambulance charity box" adding "you claim to be foodies. I have never met a self professed foodie start his meal with a bowl of chips. He finished his defence with his own words of advice for the customer, including "tell the truth" before finally urging him to "have a little respect for you fellow guests." "Your parents appeared to be as embarrassed to be with you as I was to have you in my restaurant," he said. Last night Mr Puri said he chose to reply to defend his hardworking staff. "Everyone has their right to their opinion," he said. I was scared to respond because you open up a door and you don't know where that is going to lead to but I did not think it was fair on my staff that evening. This is not a matter of my ego, this was for all the people who work here, day in day out, 16 to 18 hours a day, and it was not fair when it is so distorted.