Video: New RBS boss Ross McEwan vows to focus on customers Ross McEwan, who joined RBS as the UK Retail CEO in September 2012, said it would be a privilege to lead the bank and thanked the Board for their confidence. Stephen Hester and all of our employees have done a remarkable job in saving this Bank. And now five years on we are ready to focus on the future," he said. I look forward to leading RBS as it plays its full role in supporting our customers. We have a lot of work ahead of us and I'm very much looking forward to getting started," he said. Mr McEwan will take up the role on 1 October 2013.