TripAdvisor review goes viral after restaurant owner Kiren Puri replies to complaint Argument in restaurant and online was about a plate of ribs and mash Diner used one-star TripAdvisor review to slam 'aweful (sic) food' Owner of pub in Berkshire decided to respond and debunk allegations Kiren Puri told MailOnline he's had supportive messages from around world To read the full review click HERE Anger: Owner of the Bladebone Inn in Bucklebury, Kiren Puri, said he has had supportive messages from all over the world after he responded to a complaint on TripAdvisor A furious row on TripAdvisor between a restaurant owner and an unhappy 'foodie' customer who had chips as a starter has gone viral. The argument over whether a plate of ribs at a rural pub was 'pretty awful' or 'tender and unctuous' has already been viewed by thousands all around the world. In his one-star review the diner, who calls himself Sinsand, complained that the Bladebone Inn near Reading had 'aweful (sic) food and dire complaint handling'. The man, believed to be from Berkshire, wrote he had left half his food because it was 'practically inedible'. But the owner and chef Kiren Puri, whose pub is in Bucklebury, close to the Duchess of Cambridge's parents' mansion, wrote an angry reply accusing him of trying to get 'freebies'. You claim to be foodies. I have never met a self professed foodie start his meal with a bowl of chips,' he said. Mr Puri, who trained at the celebrated Roux brothers' Waterside Inn at Bray, accused his critic of telling lies about the food and service. Sinsand wrote that Mr Puri should 'empathise with your customer who after all probably isn't trying to cheat you'. The row centred on a portion of beef rib with marrow bone smoked mash, which Sinsand told a waitress was 'tough'. After the bill was presented without any money off Sinsand then demanded answers from a 'very incompetent and rude waiter', who turned out to be Mr Puri, who replied that he 'had tasted the meat as had the chef and that the meat was tender as always'. Catalyst: The argument was over a plate of ribs at the Berkshire pub (pictured), which the customer said were tough and inedible but the owner said were tender and unctuous After a 'developing argument' the owner walked away and said they didn't have to pay, so Sinsand said they left the money for one meal and drinks before leaving. One of the worst evenings out in a while. Been there now and again and visited with my folks expecting an enjoyable night out. Two of us ordered the beef rib with marrow bone/smoked mash etc.. All fine except the rib was so tough that it was practically inedible - I left half of mine (I even asked for steak knives which didn't help!). The very nice waitress asked where we were enjoying our meal and we fed back that the rib was pretty awful to the extent that I wasn't going to finish my meal. She said that she would talk to the chef. We didn't hear back. When the bill was presented there was no acknowledgement of our feedback. We asked what were the chef comments and at this point what turned out to be a very incompetent and rude waiter arrived. He informed us that he had tasted the meat as had the chef and that the meat was tender as always. I fed back that all three of us would beg to differ to which he said that had we informed them earlier that they would have offered an alternative. This of course is what we did and they didn't do anything and he then asked what I wanted to resolve the developing argument. I asked for some gesture. At this point he seemed to become very concerned about the scene developing so just grabbed the bill and said that we needn't pay and disappeared off. We chose to pay for the third meal and drinks and left quite amazed at the immature customer service and bad food. We like to support local pubs and restaurants and are real 'foodies'. Some constructive advice for the management of the Blade Bone Inn: Train your staff to put the customer first and not make mountains out of mole hills Only ask how the food is if you are going to take action and feedback - otherwise don't bother Empathise with your customer who after all probably isn't trying to cheat you - don't argue With this in mind, a small gesture, bit off the bill, drink, free dessert etc. goes a long, long way But it was his later TripAdvisor review that caused the BladeBone's owner to get upset, because Sinsand wrote some 'conclusions' for the management online, which said: Train your staff to put the customer first and not make mountains out of mole hills. Mr Puri told MailOnline today he was compelled to respond because he called the review 'unfair and untrue', and said Sinsand was the kind of customer who is a 'disease upon our wonderful industry, and it must be addressed'. 'All plates that return to the kitchen unfinished are kept for either my or the head chef's inspection. We both inspected what was left on your two plates, the meat was tender and unctuous,' he wrote. We served six other portions that evening to a universal response of "excellent," although I am open to the suggestion that food fairies may have bought another one into the building and replaced the one on your plate as a personal slight against you. Naughty fairies! You falsely claim that half was left. Now I think someone has a little problem here telling the truth. I saw the plate, and our cctv shows that next to nothing was left, I would be more than happy to show you these images if your memory is hazy. I made the decision to remove your bill, refuse your money, rather than risk one cancerous person ruin the atmosphere for everyone else, you were not the only customer. This is a decision I stand by. You state that you left money to cover one meal and drinks. It did not cover that. The money was dispatched into the Air Ambulance charity box. If that is the value that you put on a meal in my restaurant, I would rather not have it. I have never met a self professed foodie start his meal with a bowl of chips. Mr Puri also had read Sinsand's other review, which in some cases also complained there was no money taken off or fre food given when he complained. 'Having read the pseudo-criticisms on your other reviews, there are a couple of consistencies', Mr Puri wrote. You are after freebies and money off. If you are going to constantly do this, have the decency and ask for a reduction on the bill at booking or free courses. Response: Kiren Puri said he felt compelled to respond to the accusations made in the review Mr Puri said today he has received supportive emails and tweets from Britain, Australia and America congratulating him on his response. 'This man's review was an unfair representation of the evening. He came here with the wrong attitude, he was looking for things to complain about. I am very quick to take off money if the food is not up to standard, probably too quick, but I wouldn't on this occasion because there was nothing wrong.' MailOnline has attempted to contact the diner for comment. I never respond to reviews on here, good or bad. I am a believer that these sites offer a communal platform to share experiences on, that enable us all to eat, drink and sleep better, and that can't be a bad thing. Alas, we can never please 100% of people 100% of the time, no matter how hard we try, but we never stop trying. Unfortunately, there are a small minority of people that use these sites for ulterior and more sinister motives and these people, like yourself, are a disease upon our wonderful industry, and it must be addressed. Therefore, I have chosen to respond for the first time in two years to your review as I do not think it is a fair reflection of the evening in question. I have tried to address each of your points as fairly as I have seen it; All plates that return to the kitchen unfinished are kept for either my or the head chef's inspection. We both inspected what was left on your two plates (one plate was completely clear, whilst the other had the most miniscule piece of meat left.), the meat was tender and unctuous. Your parents seemed like lovely people, I'll bet that they taught you better than that. Your comments were fed back to the chef, and on his and my inspection, we agreed that the line we would use is "We have fed your comments back to the chef, and the chef thanks you for your feedback.." Unfortunately this was not enough for you. We did not feel based on our inspection of the meal that the comments were fair, and decided against going deeper into the matter as I felt that a problem was out to be caused by yourself, and I was not prepared to indulge you in that. The rude and incompetent waiter you speak off was me. I am the chef/patron and the business owner. I know, even I struggle to believe that sometimes! I have trained in the finest restaurants in the world, numerous three Michelin star etc, and I feel that I can recognise when there is a problem with the food by now. I did not feel that there was any issue whatsoever with your meal, this is my job and my chosen career. My regular customers know that I am very quick to "comp" food if the food service or quality does not come up to my high expectations. You are absolutely correct in that I was concerned about a scene escalating. My restaurant was fully booked, and I had eleven other tables enjoying their evening, and an atmosphere I wanted to protect. I love looking after my customers and serving the food that we serve. After a while in this industry, you start to learn those who are out to look for problems and try and get a free ride. Unfortunately, we noticed straight away with yourself, and I asked the front of house team to take extra extra care with your table. I made sure that I took the order myself, even feeding back cooking times so that you would be aware that one of the dishes took a little longer to cook (they call this customer service), but unfortunately we were never going to win this one. As you have been so kind to give me some advice about how to run this business, I would like to give you some feedback on how to be a customer. Tell the truth. Lying and distorting the truth beyond recognition is not cool, big nor clever even if it is a tool towards achieving your end result. Having read the pseudo-criticisms on your other reviews, there are a couple of consistencies. I.e. I'm sure all restaurants would love to take your reservation at this point, or at least recommend somewhere that would appreciate your custom. Margins are tight and the industry is harder than to make a success from. It is not fair to demand things (check your own reviews and you will find the same theme). Remember that you are (thankfully) not a food critic. If you were, I would not be a chef. To quote Voltaire "I disapprove of what you say, but I will defend unto the death your right to say it." However, Voltaire also said "one always speaks badly when one has nothing to say." If you one day learn how to complain correctly and accept that we will listen to your feed back where appropriate. But, you will never tell me nor my staff to give you something for nothing when it is unwarranted. Stick to venues that will satiate you. I can recommend an endless list of chains that have endless capital and will not mind gifting you the freebies and discounts that you so obviously crave. Have a little respect for you fellow guests. Your parents appeared to be as embarrassed to be with you as I was to have you in my restaurant. That's not fair on anyone.