Ryanair apologises for refusing to refund dead passenger However, the 78-year-old was informed in June that she only had weeks to live. She died a short while later. Mr Parsons, who says he will never fly with Ryanair again, said that she had really been looking forward to the break, adding: "Her first comment when she was told she was dying was, "Oh, I suppose, I will have to cancel my holiday then."" He wrote to the airline for a refund of her £230 share of the £1,074 airfares, including a copy of her death certificate with the request. But he received a letter saying that they could not give him his money back because of their terms and conditions, which state: "In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father, brother, sister, child, grandparent or grandchild) within 28 days of intended travel we will... make a refund." Ryanair's Robin Kiely said today: "Ryanair has already written to Mr Parsons, apologising for the incorrect reply he received on 6th August from our Customer Services Department. He was entitled to a full refund, and this has now been sent to him, with our sincere apologies for the incorrect letter and inconvenience caused to him and his family.