BT bill bungle leaves reader £200 out of pocket Despite numerous phone calls to BT, two letters and two copies of death certificates being sent, and numerous promises to finalise the matter of his phone bill, I still have not received a reply. This has been going on since over two months before my father died. You report that you then received three cheques in all for the money owed. One was payable to your late mother and two to yourself. The two for you, I am told, were because there was a duplication while my inquiries were being pursued. You credited one of the cheques made payable to you and disposed of the others. However, realising there had been a duplication, BT cancelled the cheque you were trying to cash, and it bounced. Further pushing by me means that you have the money now but, although I've tried, I understand there has been nothing extra paid for your trouble.