Airline rules on unaccompanied children Henry Howard-Vyse, Perthshire, writes On June 12, I telephoned easyJet to find out if my two children, Gemma and Oliver, aged 13 and 14, could travel unaccompanied from Edinburgh to Bristol. I was told this would not be a problem on a domestic flight. On August 5, my wife and I took Gemma and Oliver to the airport, where they were accepted for check-in, using their passports as ID. As the boarding passes were handed over, my wife asked if the children could be among the first to board. The easyJet agent said this was routine when children were travelling. I have since been in contact with easyJet, which denies responsibility and says that nobody would have told me that the children could travel unaccompanied. But they got all the way to the aircraft gate without being challenged. Do I have any chance of getting a refund? Gill Charlton, consumer expert, replies EasyJet does not believe that you put in that call to its customer-services department in June. It says it cannot find a record of it, but this could be because you can't recall the exact time, which is not unreasonable several months later. I pointed out to easyJet that its booking agent, Edinburgh Airport, had not flagged up the age issue during the booking process. The airline accepts this but argues that its policy for accepting unaccompanied children is spelt out clearly on its website. Fair enough, but you did not book direct with easyJet. If you had done, an alert would have flagged up the issue. I argued that you should receive a refund of the fares paid - a total of £211 - not least because easyJet staff accepted the children for check-in. EasyJet consulted its handbook for airport staff and realised that it did not make it clear that a younger child could not be supervised by a 14 year-old. In light of this, easyJet would like to apologise for any "inconvenience and upset caused" and is happy to offer a credit voucher to the value of the original booking, valid for one year. About Gill Charlton Gill is an expert on, India, Cornwall and consumer issues, especially legal disputes.