Patients Association: Marjorie White - Telegraph Later Marjorie was herself asked to change a bag into which she passed faeces, called a stoma bag, because there were no specialist nurses available. She said she could not and asked two male nurses for help. Carol-Ann said: "Whilst the two nurses were changing her bag they made noises of disgust and behaved in an extremely rude and degrading manner to a very unwell woman, who was in severe pain. At this crucial point in her recovery process, Marjorie should have received specialist care. I find it completely unacceptable that she was subjected to this lack of care - and what can only be described as ridicule - by members of hospital nursing staff. This particular incident greatly impacted on her mental health, which has continued to deteriorate in the following months. She was discharged six days after the operation and had only three visits from district nurses. Later she suffered fevers due to an infection she believed was caused by a problem related to the operation, but staff apparently never offered to investigate further. Her sister said her health problems had been made worse, not better, by the operation, and she became depressed, relying on anti-depressants. She said: "She is very much a changed individual, sadly for the worse." Marie Thompson, director of nursing and quality at t Blackpool Teaching Hospitals NHS Foundation Trust, said: "We apologise that her care did not meet the high standard we aim to provide to our patients." She said post-surgery pain for ileostomy operations was "difficult to manage" but said the behaviour of nursing staff during the stoma bag changing was "totally unacceptable," adding that staff had been spoken to.