Pets at Home chief Nick Woods on the secrets of success This doesn't happen by chance. We have a step-by-step approach to training through our Pets at Home Academy, which builds knowledge and allows colleagues to develop specialist skills in areas such as aquatics, reptiles and pet nutrition. We even have specialists trained in flea and worm treatments. Of course responsible pet ownership is a significant commitment for any family. That's why we dedicate space in many of our stores to services like veterinary surgeries and grooming parlours to ensure pets remain fit and healthy. I'm delighted that our efforts are supporting the rehoming of animals which, for whatever reason, can no longer be cared for by their original owners. Nick Woods is chief executive of Pets at Home, which achieved 7pc sales growth over the past year despite the economic uncertainty. Dog grooming trend lifts sales for Pets at Home