Scottish Power sent bailiffs for unpaid bills because they were posted to a neighbour The upshot is that the occupants of apartment 11 didn't forward the bills on for ages. This resulted in a bailiff turning up at my door and a charge of £22 appearing on my bill as "debt advice," which I refused to pay, especially as the bailiff banged constantly on my door for nearly half an hour, shone a torch under it and shouted: "I am not going until you answer the door." In addition they are blocking every attempt I make to change suppliers stating that there is money outstanding on the account. This is timely. Scottish Power is now under investigation by Ofgem, the gas and electricity markets regulator, for its poor customer service. I have been inundated with complaints about the company. In this case, Scottish Power insists that the account was created following contact received from the letting agent and also that the correspondence address added to the account at the time included an incorrect flat location. Scottish Power said: "We are sorry that Ms P has not received the level of service expected when trying to contact us and offer assurance that feedback relating to the conduct of an agent acting on our behalf will be investigated fully." This was an external debt management company. Scottish Power continued: "In light of the delay in resolving this matter, we have offered £75 compensation and credited the £22 debt advice fee back to the account." It has also offered an assurance that you can switch suppliers. I understand you are donating the £75 to an animal charity. More: 'Scottish Power sent bailiffs to break into my home over previous tenant's debts'