High praise for Audi dealer Vorsprung durch technique How's this for service from Audi? A few months ago my A4 3.0 quattro's steering and ESP warning lights came on, so I got the car to my dealer. It took Audi UK almost seven weeks to get the tool from Germany to fix it. The dealership made sure there was a steering column and rack in stock, just in case. I was given an A6 quattro as a courtesy car, then a 3.2 A4 Avant to take to France for a holiday (because they couldn't insure the A6 for Europe). That's not bad, but I was also given a free MoT and brake fluid change. Audi UK refunded lost tax and insurance while my car was off the road, because the correct tools were unavailable, and knocked £250 off the cost of a further 12-month warranty. I was also given a £750 insurance against the next MoT, in case of failure. The problem was caused by the adaptive dynamic steering column and a new one was fitted under warranty. It's a shame the car developed a fault, but Audi and its dealer (Halesowen Beechwood) were brilliant. That kind of customer support justifies Audi's high prices and provides a very good reason to buy from Halesowen Beechwood.