Report: Guests at hotel where Whitney Houston died want refunds Evidently, Whitney Houston's Feb. 11 death at the Beverly Hilton Hotel in Beverly Hills, Calif., was a tad inconvenient for some hotel guests. According to TMZ, guests staying on the same floor as Houston claim hotel conditions were "unbearable due to the commotion," saying the circumstances surrounding Houston's death made it impossible for them to get a good night's rest. Apparently the hotel floor where Houston died was locked down after her death, requiring guests on that floor to provide additional proof of identification to reach their rooms. TMZ reports that the luxury hotel is refusing to offer any refunds and defends its actions. In a statement, the hotel told the site, "Given the extraordinary nature of the events of last Saturday evening, The Beverly Hilton took every precaution to protect the privacy of the Houston Family as well as the hotel guests who may have been impacted by the incident." It's hard to feel a lot of sympathy for a guest who simply had to keep identification handy in a tragic situation that the hotel couldn't have foreseen, but some think it's only good business practice to accommodate complainers. "I don't think the Beverly Hilton should be held 'accountable' for the unfortunate circumstances surrounding Whitney Houston's death," says David Granoff, in a comment left on USAToday.com. That said, a smart hotel would provide some sort of acknowledgement of the situation by offering something like a complimentary night for a future stay, bonus points (in this case Hilton Honors) or some other vehicle that provides the guest with a sense that the hotel cares. Says Ami Woods, "I think it's unrealistic for any guest of that hotel to have expected a low-key and quiet weekend anyway with the Grammys on Sunday and all the hoopla." Clive Davis' pre-Grammys gala was held at the hotel Saturday night. Less than 48 hours after Houston's death, the L.A. Times was reporting that the Beverly Hilton had already been added to a tour-bus itinerary for a narrated bus ride of famous death spots in Hollywood. As they say in Hollywood, the show must go on. Should the hotel have offered refunds to guests on Houston's floor, or were the guests crazy and rude to have even asked?