Refund for family with sunken rental van NEWPORT BEACH, Calif., Jan. 17 (UPI) -- A Taiwanese family who were refused a replacement vehicle when their rental van was rear-ended off a ferry will receive a full refund, the rental company said. Trent Dennis, who manages Fox Rent A Car's Orange County, Calif., office said the family will be refunded after a miscommunication with the company's roadside assistance line led to them being denied a replacement van when the vehicle was rear-ended and plunged to the bottom of a Newport Beach channel, the Orange County Register reported Tuesday. Dennis said the company mistakenly believed the van had been driven into the water and was unaware that it had been rear-ended. "We would definitely take care of somebody in the event they're not at fault," Dennis said. Newport Beach police said the family was rescued by nearby boaters and no major injuries were reported. The Newport Beach Police Association and the Newport Beach Police Management Association said they made arrangements with another rental company for the family and covered the $84.99-a-day cost so the family would not be stranded.