Ticket resales for London Olympics will not be available until April The Olympic ticket resale site was suspended 11 days ago because of technical problems. Photograph: Public Domain London 2012 organisers will reopen their ill-starred ticket resale website at 3pm on Tuesday, changing the system so they will buy back any unwanted tickets upfront - but those who want to purchase them will now have to wait until April to do so. In an admission that the original system, which allowed those with unwanted tickets to offer them for sale at the same time as 250,000 prospective buyers scrambled to purchase them, was not fit for purpose the London Organising Committee of the Olympic and Paralympic Games (Locog) has outlined a new system. It will purchase any unwanted tickets at face value and add them to those to be resold in the final ticketing rounds from April, when the final batch of around 1.3m tickets across all events will be released for sale. Those with unwanted tickets will now have until 6pm on 3 February to sell them back to Locog. "We are sorry for any inconvenience caused by the suspension of our ticketing resale platform," the Locog commercial director, Chris Townsend, said. We made a commitment to our customers to give them a safe, secure and legal way of selling Olympic and Paralympic tickets which they are no longer able to use. We are delivering on that commitment, and will buy any tickets that customers are no longer able to use at face value until 3 February. Every ticket we purchase from the public will be offered back to the public from April. We believe this system - purchasing the tickets back from customers now, and offering them again from April - will result in a better customer experience for everyone. The original scramble when the website, operated by ticketing partner Ticketmaster, opened on 6 January led to a string of complaints as prospective purchasers complained of repeatedly attempting to buy tickets that were no longer available. Locog was forced to close the website later that day and it has remained closed for more than a week, while Ticketmaster was said to be working on a solution. The fact that the company has admitted defeat in operating a live system is the latest difficulty to hit Locog's attempts to sell the 6.6m tickets available to the British public of a total of 8.8m. Olympic football and Paralympic tickets now remain on sale until 6 February, when the process of mapping applications to specific seats will begin. The final batch of 1.3m tickets will go on sale from April, when Locog has also promised to reopen the resale platform. However, it is likely that with the Games approaching it will again attempt to match sellers to buyers rather than offering to buy them upfront.