Management Tip of the Day: Take harsh criticism in stride BOSTON (Reuters) - It's one thing to be a punching-bag for your bosses, but what about the zingers from your supposedly well-intentioned colleague or office rival? Harvard Business Review says keep cool - and remember that karma is on your side. Whether it's an office rival or a well-intended colleague, someone will likely say something punitive or hurtful to you at some point in your career. When it happens, remember: Don't respond right away. Resist the temptation to snap back. There is no use in getting angry or creating a nasty paper trail. Take time to cool off and then reply cordially. Determine if you're overreacting. Ask yourself whether the comment was really that bad. Sometimes a thoughtful offer to help can seem like an insult. Forgive, but remember. Don't hold a grudge, but keep in mind that if you are ever asked for a reference about the person, you can give a frank answer. Today's management tip was adapted from "How to Deal with Critics" by Dorie Clark.