I am in Terminal 5 now, waiting to depart. I fly in and out of Heathrow at least 4 times a month. As a Canadian I am required to go through the non-EU line which is a nightmare. If the fast track lane is closed - and it's only open 6 hours a day - then I will wait in line for at least 1 hour. This has not always been the case, the delays a year ago were far less and there is no question that it has become worse in the past 12 months. Richard Bassett It is not only Heathrow that is affected by the latest incompetence of this outfit. On the 23rd of April I came back from Malaga into Birmingham in the early afternoon. The airport was quiet, yet the queues at immigration were the longest I have ever seen in the UK.Despite having the latest style passport, I chose to join the normal route as I could see that there was chaos at the bio-metric machines - (yes they still have them). It proved to be the best of bad options. Nevertheless, the waiting time was unacceptable. Sadly, during the time I was waiting, I never saw the queue for non EU passengers move at all. What a welcome to Britain! We pay extortionate amounts of tax for the privilege of landing in a UK airport for services that are disintegrating year on year.UK citizens are totally fed up but we are British and have got hardened to years of depressing levels of service from government and its agencies. I am a regular long haul traveller in and out of the UK and time waiting for baggage (bag too heavy?) and standing in queues at immigration have been bad for at least 10 years and getting worse year on year. Philip Savery We arrived back from a holiday to New Zealand (we are UK residents) at Terminal 1 and spent an hour in the line. There only appeared to be 1 or 2 flights ahead of us, judging by the number of people. I know we were an hour, because several people behind us was a guy who was given a time-card, so they could track his progress.I have never seen the delays this bad, and that includes when I flew back from the US on November 30th last year - the day of the Border Control strike. Matthew Darlington The minister is a fool. Passengers are not "confused" about how long they wait to clear. I arrived a few weeks ago on a flight from canada and waited 1.5 hours to clear. The reason: there were only two desks open. Hundreds of passengers had to wait. No one came out to open more desks.On clearing I asked to speak to a supervisor to complain. I was snidely told that I could write the prime minister if I didn't like it. The supervisor also offered to give me the pm's address in case I didn't know it Matt Harrington