Toyota recall: your questions answered This will either be because the manufacturer itself has identified a problem and contacted VOSA, or enough other sources (which can include owners and independent garages) have reported a safety defect to warrant VOSA to investigate. You should be contacted by the manufacturer itself, who will notify you about the recall and request that you contact your local dealer to book your car in for the required remedial work. If you're unsure as to whether your vehicle has ever been recalled on safety grounds, you can enter the make, model and year of manufacture on the VOSA Vehicle Recall Database. Similarly, if you think your vehicle has a serious safety defect you should contact VOSA to report the matter, although keep in mind that only faults meeting the definition of "a feature of design or construction liable to cause a significant risk of personal injury or death" will be investigated.