Ocado sales grow slower than Tesco and J Sainsbury online businesses He added: "With the competitive environment intensifying, particularly grocery 'click and collect," our underlying nervousness on Ocado's business model and medium-term prospects remains as potent as ever." Mr Black said that click and collect provides traditional supermarkets such as Tesco with "considerably more profitable online grocery fulfilment" and that Ocado could be "disadvantaged" in 2013 as retailers step up investment in click and collect. However, Mr Steiner said that 2013 will be a "big year" for Ocado, with the opening of its second distribution centre in Warwickshire. "I wouldn't say it is a make or break year, it is a make year," Mr Steiner said. We are the only retailer in the UK operating with capacity constraints. We haven't been able to grow as quickly as we would have liked because we haven't had the capacity. Ocado was founded in 2000 and floated in 2010. However, it is yet to make a profit. Last November it raised £36m in a share placing that allowed Ocado to agree a vital refinancing with banks on £100m of debt used to pay for the new distribution facility.