Bangor to rights - Telegraph Bangor and Bangalore are separated by three small letters, and a gulf of incomprehension. Eve Butler, 76, attempted to reach BT's Welsh-language line, based near the former. Instead, she was put through to the latter (or one of the firm's other call centres in India), where the operator professed himself entirely ignorant of Wales's existence. Certainly, the error was grave, but it is hard not to feel a grain of sympathy. Such staff are not just made to shift accent from Punjab to Plumstead, but also have to deal with Britain's polyglot culture. The census tells us that 546,000 people now speak Polish as a first language, almost as many as speak Welsh - so to make callers feel comfortable, those manning the phones will have to bone up on the plot of M jak milosc alongside Pobol y Cym. Stir in Bulgarian and Romanian, and the schedules could soon become distinctly crowded.