Grandmother who broke hip at Westfield Marion forced into wheelchair by security staff, family says Adelina Adao, 66, with her grandson Jomar, 2, in Flinders Hospital. Ms Adao slipped and fell at Westfield Marion. THE family of a grandmother who broke her hip in a fall at Westfield Marion say security staff "forced" her into a wheelchair instead of calling an ambulance. Adelina Adao, 66, spent Mother's Day in Flinders Medical Centre, following surgery to repair the injury she sustained on Wednesday. Her family say she told staff it was too painful to move but they put her in the wheelchair because she was "in the way." When contacted by The Advertiser, the victim's son, Nelson Adao, said he was "extremely disappointed" with the way the accident was handled. He said it was a family member, who arrived 30 minutes after the fall, who called an ambulance.. "Accidents happen, we understand that, but we are disappointed in the handling by their security and lack of follow up to our inquiries," Mr Adao said. He said the Westfield representative who returned his calls on Friday afternoon, two days after the accident, said company policy was never to move anyone who fell until medical advice had been given. Mrs Adao's granddaughter, Paulina Ramintas, 20, posted a Facebook admonishment to the centre's security staff. "Even the paramedics asked why you didn't call an ambulance straight away," she said in her post. She spent Mother's Day in hospital with her grandmother and also fielding a deluge of responses to her Facebook posting. Within 12 hours, more than 1200 people had expressed support by clicking "like." Westfield Marion has responded to Ms Ramintas on Facebook and promised to "follow this up first thing on Monday and we shall be in contact then."