Queen's speech: Consumer rights compensation and refunds for online shoppers Shoppers who experience problems downloading films, software and music they have paid for online will benefit. Trading Standards will also be given new powers to ask a court to force rogue builders and other companies to pay compensation when they have broken consumer laws. Research published last year estimated that consumers spent a total of 59 million hours trying to put right problems with goods and services that they had bought. Last year, customers spent more than £1 billion on downloaded films, music and games in the UK. However, an estimated 16 million people experienced at least one problem when purchasing digital content.