Suvey reveals Adelaide taxi passengers don't feel safe at night Close to two-thirds of taxi users found driver skills and service poor or very poor. MANY Adelaide taxi users feel unsafe as passengers at night and two-thirds of respondents believe the levels of customer service and driver navigation skills are poor, a survey shows. The adelaidenow taxi passenger survey of more than 1150 people finds that 43.9 per cent feel mostly unsafe or very unsafe while travelling in a taxi at night. This number more than halved to 20.7 per cent of respondents feeling mostly or very unsafe when travelling during the day. Poor driver training blamed The survey also found that 36.7 per cent of respondents found the level of customer service and navigation skills to be very poor and a further 28.1 per cent said it was poor. Taxi Council SA president Jim Triantafyllou said he was surprised by the concerns. "The cabbies and the public know that the cameras are watching so for the public to say that they fear the cabbies is surprising," he said. That's why we have cameras and duress alarms that protect both parties, and GPS live tracking so you can find who the driver was. Mr Triantafyllou said new drivers were put through training courses to familiarise themselves with Adelaide roads but inexperienced drivers might take a while to master navigation. I do understand (the concerns) but the public should also understand Adelaide is a big city - it's 80km long and 30km wide. With experience, they do pick it up, all they need to do is go (to) that place once and the cabbie remembers it. Some taxi users turned to the adelaidenow Facebook page yesterday to express their opinion. Most cabbie attacked The service that taxi drivers provide is complete and utter rubbish. A very small percentage actually know where to go," William Harradine posted. "I have never abused or assaulted one but I have sure as hell been very frustrated," Tasha Russell said. A spokesman for Transport Services Minister Chloe Fox said complaints against taxi drivers dropped by almost 30 per cent last year. "Passengers are encouraged to report incidents involving taxis, including missed and late jobs, driver behaviour and standards and services received from centralised booking services," he said. Appropriate action will be taken. The spokesman said accredited taxi drivers undertook a five-day training course and almost 400 hours of on-road training.