'ING won't let me leave' A £500 investment in an ING Direct savings account was opened, but despite the bank's note on the opening confirmation that a Pin would be supplied "in a few days," it most certainly was not, either then or later. I wanted to move my Isa elsewhere because there was a special offer for Isas. My mistake was that I was convinced that my ING investment was an Isa. It wasn't, and I didn't check. With fewer brain cells than a pot plant, I was repeatedly told by the bank and the other provider that I did not have an Isa. Nothing else. The escape you envisage may not be as simple as you thought. Since you wrote, ING Direct has moved under the Barclays umbrella and has become Barclays Direct. Shortly after I contacted the bank, while it was still ING Direct, you received a telephone call from someone who said that she understood you wished to close your ING Direct Savings account and asked whether that was correct. She expressed regret that the bank's performance was not up to its usual standard and asked if there was anything further required. You said "No" and, mentioning that I was behind this, she said she was arranging the closure of the account and payment of the current value plus interest into your current account. This, you say, is a great relief .