Amazon refreshes Kindle Fire range with new HDX models and Mayday: free 24/7 on-screen customer support Amazon has announced refresh of its Kindle Fire line of tablets, with two new high-end devices (the HDX that comes with either a 7-inch or 8.9-inch screen) and an updated and price-slashed Kindle Fire. The devices have been given improved screens and hardware with an update to Amazon's Fire OS (now on version 3.0) and a new feature that might be the key selling point - a "Mayday" button that puts users in immediate contact with an Amazon expert any time of day or night for free. The Mayday feature is free of charge - allowing users to push a button to be put in contact with Amazon customers support (either video or audio depending on your connection quality) who you can then ask for help. The support staff can view your screen (though can request to disable this for entering passwords), draw on it to point out buttons, and even take direct control if you get stuck. The new HDX models will be the first tablets to use Qualcomm's quad-core Snapdragon 800 processor which, at 2.2GHz, is reportedly three times faster than the previous generation. Both sizes also come with 2GB of RAM (double that of the last generation) and improved screens. The 7-inch device has a resolution of 1920x1200 giving it a ppi of 323 (equal to Google's revamped Nexus 7) whilst the 8.9-inch has a whopping 2560x1600 resolution and a ppi of 339. The devices also have new angular backs with repositioned power and volume buttons and both are lighter than the previous generation. Whilst the HDX are the new high-end models powerful enough to compete with Google's Nexus range, the Fire HD gets a less substantial hardware update but a significant price cut. There's a faster processor (1.5GHz up from 1.2GHz) inside thinner and lighter body, and although UK prices have yet to be confirmed the new Fired HD is going for just $139 in the US. A screenshot from an Amazon advert showing the new Mayday feature in action. The customer support staff appears in video chat, though Amazon reminds users that they can't see you. The new Fire OS (Amazon's own take on the Android operating system) now supports a grid display for apps (identical to the traditional "app drawer") and multi-tasking - just swipe from the side to see what apps are running. Some of Amazon's in-house software has also been updated with its X-Ray feature (an app that links up with TV shows and films to offer information such as which actors are on-screen) now covering music; adding lyrics that automatically scroll along in time with the song. Amazon is the latest company to announce new tablets ahead of this year's holiday season: Tesco launched a new £119 Hudl tablet at the beginning of the week; Microsoft refreshed its Surface range with two new devices on the same day, and rumours have already begun to circulate regarding new Apple tablets, supposedly out next month. Analysts from IDC are even predicting that the fourth quarter this year will be the first time tablet devices will out-sell desktops, with the more portable computers set to overtake annual sales of traditional PCs in two years" time.