Overruns, programming mistakes and Mr Waterhouse rile TV viewers Shows that start and end late or disappear mid-season, incorrect on-screen program guides and gambling spruiker Tom Waterhouse - these are the things that make TV viewers mad. The TV Tonight website asked more than 1200 readers to air their grievances about broadcasters and name and shame the worst offenders. "I've been running the survey for five years and it's the same top three complaints every year," said editor David Knox, who publishes the results on Sunday. But I had a new question about banning gambling ads and that got a huge response. It was the fifth-most-important issue overall. Mr Knox did not ask readers specifically about Mr Waterhouse, but they often single him out. The Seven network was named the least reliable at starting programs on time, leapfrogging last year's prime culprit Nine. Yet Nine was labelled the "most untrustworthy" at delivering series in full and the worst at rescheduling cancelled shows. In all of these measures, the ABC was viewed most favourably by a wide margin, Nine and Ten improved, while Seven slipped. Seven's reality juggernauts My Kitchen Rules, House Rules and The X Factor were highlighted as the worst for starting and ending late. Mr Knox suspects these infractions are not accidental, pointing to a comment from a rival programmer. "If you've got the opportunity to overrun the start of a competing program, then that's what you do," Nine's Melbourne programmer Len Downs told Fairfax Media in 2011. When your goal is winning the ratings and you've got a successful show, it becomes tactical. Mr Knox said his readers complained about Nine bouncing Underbelly: Squizzy around various timeslots on Sunday night - then running it past the listed times. "A show like My Kitchen Rules or Underbelly is filmed months in advance," he said. Viewers are forgiving when a live show runs overtime but when it's pre-recorded, they're not. They end up not trusting the networks and they create their own programming by time-shifting. Networks suffer when this happens because advertisers are reluctant to pay for audiences that are not live. In a worrying sign for the commercial and pay TV broadcasters, respondents listed "completing the installation of the NBN" as the fourth-most-important issue out of 29. "People want better broadband so they can access [online TV providers], faster catch-up services and other entertainment options, be they legal or illegal," Mr Knox said.