An endless catalogue of blunders from Phoenix Life I called them one further time and a patient gentleman informed me that, due to the Data Protection Act, I was not entitled to that information. So apparently they hold a policy in my name, on my life, or death, and I am not allowed any information on this. I managed to deduce that it is probably my former wife who holds the policy. We divorced in 2004. I also had a policy on her life/death and, despite asking for details on that policy, I have as yet received nothing from Phoenix Life. MD, Kent Phoenix Life initiated the contact with you and then was determined to keep you in the dark. Further to my involvement, Phoenix Life revealed that an audit had found it held incorrect birth dates for some people whose lives it insures - or had insured in the past. As age affects premiums it has been writing to the customers concerned to sort out the issues ensuing from this. Premiums ceased to be paid in 2007 on the two term assurance policies taken out in 1996 by you and your ex-wife. Neither policy now has any value. After the errors were discovered, different letters were sent out for customers in different circumstances. You were sent the wrong one. Phoenix Life has sent £100 to you to say sorry for this. Meanwhile, I was told that a confusion in birth dates meant your ex-wife would be receiving £102 to make up for small premium overpayments. Later it turned out that Phoenix had got this wrong, too, and had confused her with someone quite different. Its record of your date of birth turns out to have been correct all along.