BT Vision charged £35 for engineer to repair my internet box I have been trying to resolve a problem with a BT vision box but fear, from what I have been told, that I am to be booked an engineer to solve the problem at a cost to me of £35, and, worse still, that there may have to be an extra 40ft of cabling around the house, which I do not want. I have been in frequent email contact with BT and am getting nowhere. Further to my involvement an engineer visited free of charge. The problem turned out to be with the master socket, which the engineer replaced. As a goodwill gesture BT is refunding one month's broadband and BT TV (£17).