Video: Watch: Hotel 'fines' couple £100 for leaving bad review A couple "fined" by a hotel after they wrote a damning review about it are to be given a refund, a council has said. Tony and Jan Jenkinson said they were charged an extra £100 after describing the Broadway Hotel in Blackpool as a "filthy, stinking hovel" on TripAdvisor. When they queried the charge, they were said to have been told it was incurred under a "no bad review policy" included in the terms and conditions. Blackpool Council said today that they understood that the hotel will reimburse them, as well as scrapping the policy.