Has Ryanair really changed its spots? There has also been a concerted effort to improve its image, with the airline even allowing a Telegraph journalist behind the scenes at its customer service centre. Anecdotally, some Telegraph writers noticed little difference. "The in-flight experience was the same and the inflight food is still a rip off," reported one. However, several said they had seen a qualified improvement in flying Ryanair in the past year since the overhaul was introduced. "It's definitely less intrusive than it used to be - you're not bothered consistently by people trying to sell you scratchcards," one said. "There has been a slight easing of the incessant announcements," said another. Allocated seating is an improvement and well priced. More is to come, the airline says - possibly even including an update to its garish yellow interiors, and a new jingle. More significantly, perhaps, it also unveiled plans for user forums and a price comparison service on its website, which it claims will rival that of TripAdvisor and Skyscanner. But there have been teething problems, with the airline still reportedly receiving around 80,000 complaints a year. Natalie Paris, the Telegraph's travel news editor, wrote about problems with Ryanair's mobile boarding pass from its new app, although the airline said the number of complaints it had received were tiny. Another issue, reported by several writers on the travel desk, has been the policy of stowing passengers" hand luggage in the hold on busy flights. Passengers have not always warmed to Michael O'Leary's approach Adrian Bridge noted earlier in the year that the new policy meant not all hand luggage could be stored in overhead lockers. Robin Kiely, Ryanair's spokesman, denied that this was a consistent issue. Like all other airlines on fully booked flights, we may not be able to accommodate two carry-on bags per customer. We may ask some customers to volunteer to check-in bigger bags at the gate or ask the last boarding customers to check in one of their two carry-on bags so as not to delay the flight departure. This policy has been operating since December of last year with no difficulties and customers love the convenience of our two free carry-on bags policy. How has your experience of Ryanair been in the past year? Let us know in the comments below