What's wrong with my Nokia handset? My wife recently purchased a Nokia 5800 smart phone from ebay, specifically to send/receive emails when we are abroad later this year. Quite simply, she cannot achieve what she wants and it seems that every action results in the phone displaying the message "Packet Date Connection not available." She has exhausted the help that our ISP can provide and is heading toward a similar situation with our network operator. Ian Jefferies, by email It is possible that the phone is still set for the previous owner's network. You can try a Soft Reset to return it to its factory defaults (#7370# and press Select), but you will loose your phone book, any stored messages and preferences. If you want to preserve your data go to Settings > Connectivity > Destinations > Internet > Options > Delete and delete all of the APN entries. To force your network to create new connection settings switch the phone off, remove the SIM card, switch it back on again and remove the battery. Wait one minute then replace the SIM and battery and go to Menu > Applications > Phone Setup > Setup Wizard and follow the prompts to set up your connection and mail settings.