Video: EDF Energy forced to repay customers £4.5m over mis-selling Ofgem found that doorstep salespeople did not always provide enough information for prospective customers to properly compare their deals with other providers. Meanwhile, telesales operatives were also heard to tell customers about potential savings without knowing whether their claims were actually true. Ian Marlee from the energy regulator said, "We found that in some cases they were just claiming that they could save you money before they had the full information to know whether or not that was the case." "They weren't getting enough information from consumers to really work out whether or not they should be advising the consumer to switch," he added. EDF will now make the biggest ever payment of its kind from an energy company in a bid to make amends, in lieu of an official fine being imposed. The £4.5 million fine will go to 70,000 "vulnerable" customers who are struggling to pay their bills during this "tough" economic time, with £1m going to fund an energy advice centre.