VA office has paperwork problem Veterans groups say regional offices of the U.S. Veterans Administration appear to have paperwork problems, delaying decisions on claims. PITTSBURGH, March 15 (UPI) -- Veterans groups say regional offices of the U.S. Veterans Administration appear to have paperwork problems, delaying decisions on claims. Michael Fry, 25, of Richland, Pa., told the Pittsburgh Tribune-Review the Air Force gave him a medical retirement in late 2010, after finding he had multiple sclerosis that was related to his military service. He was told at the Pittsburgh office in December 2010 that the VA would rule on his disability claim in less than two months, but he is still waiting. "It just seems like they keep extending it three weeks and three weeks and three weeks," he said. The VA Inspector General's office reviewed the Pittsburgh office last October and issued a report in February that found problems in seven of nine areas. In one extreme case, an inspector found an application for benefits that had gotten lost in the shuffle, sitting for 14 months. "I'll guarantee that's not the only claim that's happened to," said Ron Conley, the Allegheny County director of veterans services and an American Legion national commander. They lose the claims. They lose the paperwork.