CPP shares plunge as FSA probe hits profits CPP agreed last month with the FSA to make a number of changes to its renewals process and review its past business, but the company said the matter was not yet fully resolved. "The agreement with the FSA does not mark the end of the FSA investigation which is continuing," chief executive Paul Stobart said in a statement. In the short-term, 2012 is a very important year for us, particularly in the UK, and my first priority is to work closely and co-operatively with the FSA to resolve matters to the complete satisfaction of the regulator. The company also said it was making good progress on improving its business practices and customer relations. "We did not in the past live up to the standards required and we're deeply sorry that was the case," Mr Stobart told Reuters. We're putting investment into governance and compliance. I'm confident that we now offer a very much improved model in terms of governance and process.