Hospital patients will be given a named nurse in wake of Mid-Staffs The Health Secretary told the House of Commons: "One of the most chilling accounts of the Francis report came from Mid Staffs employees, who considered the care they saw as being normal. Cruelty became normal in our NHS and no-one noticed. The report says the NHS needs to change its culture and recognise that the days of "doctor knows best" have gone. Hospitals will be obliged to put up posters on every ward, telling relatives how to complain if they are unhappy and every trust will have to publish the number of complaints it receives, compared to the numbers treated. A new offence for wilful neglect will be introduced, which means any nurse, doctor or manager could face a prison sentence of up to five years. Those in charge of organisations which provide information which is false or misleading - such as on death rates - could also face criminal sanctions. A blacklisting system will mean senior managers can be barred from taking up NHS posts if they have failed in the past. Mr Hunt said the NHS needs to learn from the airline industry, where it was normal culture to report issues or near-misses. He said: "We want doctors or nurses to think it's in their interest to speak out if there's something that worries them. We want a signal to go out to every trust board and chief executive in the country, to every doctor and nurse - if you are in any doubt at all, report. Ministers yesterday accepted 281 of 290 recommendations made in February by Robert Francis QC. But campaigners said they were disappointed that the duty of candour on individuals, will be enforced via professional bodies, and not given legal status, and that better protection was not given to whistleblowers. Mr Francis had called for a criminal offence to be placed on staff who obstructed others trying to raise concerns, but ministers said the duty would be placed in professional codes for staff. Julie Bailey, who founded Cure the NHS after her mother Bella died amid failings in care at Stafford Hospital, said: "The most important for us was protection for whistle-blowers because we know throughout the NHS, that people are trying to speak out that there's harm going on on their wards and they're not being listened to and very often they're persecuted just for speaking out. Mrs Bailey said the Health Secretary "had been bold and spoken up for patients" but that the group would keep campaigning for further changes.