Moreton Bay Regional Council could cut non-essential services to serial complainants Moreton Bay Regional Council wants to deter serial complainants "with a history of making unsubstantiated, unreasonable or vexatious grievances." MORETON BAY Regional Council could cut services to unruly complainants if they continue wasting time of staff and councillors. The Council recently approved changes to the Unreasonable Complainant Conduct Policy, which is designed to deter serial complainants "with a history of making unsubstantiated, unreasonable or vexatious grievances." Although each matter would be assessed on a case-by-case basis, the policy states unreasonable complainants would be first served with a written warning from the council's chief executive officer, before limiting contact with council staff if the behaviour persists. A council spokesman said it would not include essential services, but would not outline what non-essential services may be considered. Moreton Bay Deputy Mayor Mike Charlton says council will continue to listen and respond to feedback. Deputy Mayor Mike Charlton said the moves would not affect most residents, who act in a "reasonable and civil manner." "Under the new policy, suspending or restricting access to council services is an option of last resort," Cr Charlton said. The policy recently endorsed by Moreton Bay Regional Council doesn't detract in any way from the ability of residents and others to raise matters with their local councillor or with council officers. Moreton Bay Regional Council will continue to listen and respond to feedback from members of our community - that hasn't and won't change. Threats to staff or councillors would continue to be handled by police. Moreton Bay Ratepayers Action Group president Dennis Austen said he understood where council was coming from, but felt "they shouldn't have the power to cut services." Ratepayers Action Group president Dennis Austen, right, has long been concerned about water fees. "If they start abusing staff, (council staff) have the right to hang up on them," Mr Austen said. But people are feeling very frustrated at the moment. The problem is council doesn't listen. Mr Austen said people would be less likely to persist with complaints if made to present their case in writing or referred them if they were referred to the Local Government Association of Queensland or the Ombudsman. The policy is due to be reviewed within two years.