'Insure and Go says I didn't disclose my full medical details' I was suffering with stomach pains and was given treatment in powder form for it, but it was not deemed to be anything serious. We have been on holiday three times since taking out travel insurance in April 2012, while this problem has persisted. In December 2012, we booked an all-inclusive holiday for January 2013. Still complaining about my problem, I was referred to see a specialist and have a scan. The specialist suggested I should cancel my holiday as a precaution in case I needed to go into hospital. I sent all the information my insurer asked for, including a doctor's letter and medical certificates. After months of toing and froing they said they would not be paying any money back as I had been having medical treatment and had not informed them when I first applied for the cover, so it was invalid. I wasn't having hospital treatment at the time of booking and I didn't lie. Later on, scans confirmed you had bowel cancer. The good news is that you have now had an operation and are on the road to recovery. Meanwhile, your partner has been seriously ill, too, and is also getting better after radical treatment. £860 was at stake here. The company the cover was with was Insure and Go. Now it has agreed to pay the claim in full. Insure and Go's claims manager said: "Although, as part of our terms and conditions, we do state that we must be informed of any pre-existing medical conditions and any changes to your health during the period of insurance, we are satisfied that Mr G was unaware of the seriousness of his condition, and therefore we should view this as an oversight and not a breach of this policy. We would like to apologise for initially declining this claim and for the delays Mr G has experienced. So, after a bad start to the year, things are getting better for you.