easyJet axes check-in desks - Telegraph In more recent times, however, long, stressful check-in queues have become one of the greatest bugbears for air travellers. Passengers with hand luggage will be told they can go directly to security. A spokesman for easyJet said a large proportion of its passengers - as much as 88pc on some days - already checked in online before arriving at the airport and printed out boarding passes at home. However, during recent research the airline found that some passengers were still standing unnecessarily in check-in queues when they could have saved time and gone straight to the security gate. However, the company insisted that customers who forget or who are unable to check in online beforehand will not be penalised and will still be able to do so at any of the bag-drop desks. EasyJet will also this week start trials of mobile boarding passes on smartphones, which will remove the need to print out anything.