It took 94 days for NatWest to help On your most recent visit to Britain you obtained a form from the local branch, but were then advised that it wouldn't apply to your situation. Meanwhile, you tried unsuccessfully to acquire copy statements. Further to my contacting NatWest, the bank established that several errors occurred when both you and your mother requested instructions to be carried out. Now it has liaised with the branch, which promises that, when you next come to the UK, a member of staff with the relevant knowledge will arrange to register the lasting power of attorney with the bank. You will need to give a week's advance warning of your visit. You now have the personal telephone number and email address of a named member of staff. Hopefully this will enable you to iron out the problem with the rental payments. A cheque for £120 has been paid for goodwill. You seem happy with all this and comment that this has taken 94 days and has come about only as a result of my intervention. NatWest apologised unreservedly for the very disappointing response to your inquiries.