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|Mathilde Q. Koopa
|Age: 18
|Race: Koopa
|Status: Alive
|Affiliation: None
Background Edit
Mathilde is a Koopa who grew up in the Mushroom Kingdom. When she was very young, her father defected from the Koopa Troops, smuggled his family out of Koopa Kingdom, and vanished - leaving Mathilde, brother Matthias, and mother Martha alone with the stigma that followed the many subsequent invasions led by Bowser. Undaunted, her family became self-sufficient, keeping to themselves and living off the land. Mathilde learned the art of being a summoner from her mother, while her brother made his way as a hunter.
One day, however, her brother didn't come back from a hunting trip into the Mushroom Forest. Mathilde, searching for him, fell into a strange silver warp pipe in the forest and plunged into Guardia, whereupon the pipe vanished into the ground. Stranded, she explores this strange new world with enthusiastic curiosity, making the best of her situation until the time comes when her family will be reunited once again.
Personality Edit
At first glance, Mathilde appears to be quite naive. Innocent, idealistic - some would say sheltered, or even ignorant. Truth be told, she simply has not had much experience outside the Mushroom Kingdom - and her exposure to even that place is limited. But she is also quite creative, which is part of what makes her so adept at summoning. She laughs often, smiles constantly, and has a consistently bright and silly disposition despite her circumstances, only occasionally waxing melancholy at the thought of her family.
She also has quite a talent for shadow puppetry and origami.


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Terrible Customer Service Lessons From a Facebook Troll
A comedian has taken to Facebook as a customer service agent, showing companies how not to respond to complaints.
Working in the customer service industry your main focus is on how to improve the customer experience you're providing, but have you ever looked at it from the opposite side, to discover what you shouldn't do?
SEE ALSO: 5 Customer Experience Lessons From Disney's Frozen
An American comedian by the name of Ben Palmer has created a fake Facebook profile named "Customer Service". He uses it to highlight in a humorous way the flaws in many companies' customer service approach with exaggerated answers to bereaved customers complaining on company Facebook pages about poor service they've encountered.
You may not tell customers that they don't matter to you, but his heightened responses do show that providing an answer to customers via the internet, where tone of voice is open to interpretation, is a difficult thing and even a genuine 'hope this helps' can come across as condescending.
While his comments are meant in a humorous way, reading some of his responses can serve as a masterclass on what not to do when interacting with customers; don't be rude, impersonal, don't make customers feel inferior, and genuinely try to answer a question satisfactory, even if perhaps it isn't a very clever one.

subset: commoncrawl


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The short film "Khema," directed by Hang Sokharo, won the Best Screenplay award at this year's Chaktomuk Short Film Festival, Cambodia's largest officially recognised international short film event.
It was not Mr Sokharo's first award. After attending a course in Thailand a few years ago, Mr Sokharo was director of photography on a film that later won an award for best cinematography.
"Before joining a short filmmaking class in Thailand, I didn't realise that my talent lay in directing," he said.
"But when I first saw the films showing at the Chaktomuk film festival, I thought that I could make a very different film by telling a story from my own point of view."
He said that in making short films he wasn't looking to send an educational message. Rather his film "Khema" was intended to reflect his own experiences.
With its themes of love and commitment, Mr Sokharo said that what he wanted to convey was his ideas about childhood and the journey of pursuing one's goals.
Once he identified a goal, he said, he felt compelled to try to achieve it.
He added that the first scene was a dancer performing classical dance. The way it was shot, starting from the centre of the frame and moving to the top, gave people the respect perspective.
Like when people bow hand, they bow from low to high, adding that he considered his film to be more in the art-house than the commercial movie tradition.
"I choose to tell the story of an aspiring dancer because I personally know Belle, a very famous Khmer classical dancer," Mr Sokharo said.
"When she dances, I just feel something very connected to my soul. By telling this story, I also wanted to show my respect for her."
He said that if judged purely on technical merits, his film might not have won. He believes his film won because it was an authentic portrayal of his views.
His aim was to tell his personal story, while also reflecting on Cambodian culture and society.
"I think audiences will have a different perspective after watching my story, depending on the level of their knowledge.
"I have studied a lot about Khmer subjects, which helped me to come up with a clear story that was simple but interesting," he said.
A good story should convey the director's unique point of view, and their personal inspiration, he said. It should be original and other cannot copy.
This helped to make a story strong, the filmmaker said.
"When I was young I found it difficult to share my problems. Rather, I would always write my thoughts down in books.
"As an adult I think the best way to express them is through short filmmaking. That's why I put my own character and experiences into this film.
"It gives my film a more artistic, rather than a commercial, quality," he said.
As a young filmmaker Mr Sokharo said it was hard having to handle so many processes. He had to do everything on his own.
Cambodia's film industry is still undeveloped, so young filmmakers need more guidance and support from senior filmmakers as well as the government, he said.
"To make a film, you have to love doing it. I sold my phone to help fund the making of this film, as I didn't have work at that time. There are many challenges, but as a filmmaker we have to find solutions," Mr Sokharo said.
He said he re-edited his film more than 100 times until he was satisfied. He finished it in 2015 and entered it in the festival without expecting to receive any awards.
Mr Sokharo said he wanted his film to be seen by the public simply because it was the result of so many rewarding times with his friends. Next, he wants to create a full-length feature.


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PV Litmag hosts Lit Out Loud event
February 4, 2019
The Pascack Valley Literature and Arts Magazine hosted its Lit Out Loud event on Thursday, Jan. 31, in the lower cafeteria. Students had the opportunity to perform songs and read original poetry. As well as performances, artwork created by students were displayed.
Seniors Tara McNiff and Giovana Moralshivili perform "Stand By Me" by Ben E. King.
Nina Lang and Zana Allajbegu perform "Your Best Girl" by Mitski.
Arianna Perez sings "Never Enough" from The Greatest Showman.
Shauna McLean recites an original work of poetry titled "A Message to the Garden".
Molly is a current senior and has been working on The Smoke Signal since she was a sophomore. She is very excited to be becoming the Photo Editor after...
Ariela is a freshman on her first year of The Smoke Signal. She enjoys the arts, being involved, and capturing the best moments.


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