a formal means for communication that ensures that all personnel of the service provider are fully aware of the management system that allows critical information to be conveyed and that makes it possible to explain why particular actions are taken and why procedures are introduced or changed.
Un prestataire de services établit un système d'archivage permettant un stockage adéquat des archives et une traçabilité fiable de toutes ses activités, couvrant plus particulièrement tous les éléments mentionnés au point ATM/ANS.OR.B.005.