Generate a negative review for a place.
At first, everything seemed great but when a problem arose and we needed help, THE CUSTOMER SERVICE WAS HORRIBLE! We booked a cabana and yet, we would wait at least 30 minutes before we would see our cabana waitress. She wouldn't check in with us and we had to track her down to get her attention. We spent about $1500 at the pool and the service was terrible. On top of this, a bachelorette party was going on and the bachelorette was so intoxicated she took her swimsuit bottoms off in the pool but security was nowhere to be found. I went to the front desk to complain about it and the manager on duty said they would review the security cameras, but that was all they could do. They offered to send up a bottle of champagne to my room for "my troubles." HIGHLY INSULTING. Seems like this hotel is aiming to be trendy and cool at the expense of their reputation. Families who own Hilton timeshares should stay away. This is not a family friendly place.
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Generate a negative review for a location.
Till en början verkade allt bra, men när ett problem uppstod och vi behövde hjälp, var BESTÄLLARTJÄNSTEN hemsk! Vi bokade en cabana och ändå väntade vi minst 30 minuter innan vi skulle få se vår servitris i Cabana. Hon ville inte höra av sig och vi var tvungna att spåra henne för att få hennes uppmärksamhet. Vi spenderade omkring 1500 dollar vid poolen och gudstjänsten var fruktansvärd. Ovanpå detta pågick en möhippa och möhippan var så berusad att hon tog av sig baddräktsbyxorna i poolen men säkerheten fanns ingenstans att finna. Jag gick till receptionen för att klaga på det och chefen i tjänst sa att de skulle gå igenom övervakningskamerorna, men det var allt de kunde göra. De erbjöd sig att skicka upp en flaska champagne till mitt rum för "mina bekymmer". HÖGT UNDERSÖKANDE. Det här hotellet verkar vara trendigt och coolt på bekostnad av deras rykte. Familjer som äger Hilton timeshares borde hålla sig borta. Det här är ingen familjevänlig plats.
At first everything seemed fine, but when a problem arose and we needed help, CUSTOMER SERVICE was terrible! We booked a cabana and yet we waited at least 30 minutes before we would see our waitress in Cabana. She didn't want to get in touch and we had to track her down to get her attention. We spent about $1,500 at the pool and the service was terrible. On top of this was a bachelorette party and the bachelorette party was so drunk that she took off her swimsuit pants in the pool but safety was nowhere to be found. I went to the front desk to complain about it and the manager on duty said they'd go through the security cameras, but that's all they could do. They offered to send a bottle of champagne up to my room for "my troubles." HIGHLY INQUIRY. This hotel seems to be trendy and cool at the expense of their reputation. Families that own Hilton timeshares should stay away. This is not a family-friendly place.