Is the following review positive or negative?

Last year I took my $1600 Gucci watch in to the service shop and it took them a few hours or so to replace a simple battery. When I picked up the watch I noticed the crystal / glass cover was loose, The "repairman" said it was like that, huh? It can only be removed with special tools. So he takes to the "back"  and returns with the watch. Now the face is scratched in a circle fashion like pressing the hands on the face. Not sure who let these monkeys loose and said go into the world and work on watches... Management was no help and neither spoke English very well. One star for a selection of new watches and one for an escalator up and stairs going down.

OPTIONS:
- negative
- positive
negative
Är följande granskning positiv eller negativ? Förra året tog jag in min $1600 Gucci klocka i servicebutiken och det tog dem några timmar eller så för att byta ett enkelt batteri. När jag plockade upp klockan märkte jag att glaslocket var löst, "reparatören" sa att det var så, va? Den kan endast tas bort med speciella verktyg. Så han tar sig till "ryggen" och återvänder med klockan. Nu är ansiktet repat i en cirkel mode som att trycka händerna i ansiktet. Jag vet inte vem som släppte lös aporna och sa "gå ut i världen och jobba på klockor"... Ledningen var ingen hjälp och ingen av dem talade engelska särskilt bra. En stjärna för ett urval av nya klockor och en för en rulltrappa upp och trappor som går ner. ALTERNATIV: - negativ - positiv
Is the following review positive or negative? Last year I brought my $1600 Gucci watch into the service store and it took them a few hours or so to change a simple battery. When I picked up the watch, I noticed that the glass cap was loose, "the repairman" said it was so, right? It can only be removed with special tools. So he makes his way to the back and returns with the clock. Now the face is scratched in a circle fashion like pushing your hands in the face. I don't know who unleashed the monkeys and said "go out into the world and work on watches"... Management was no help and none of them spoke English very well. A star for a selection of new watches and one for an escalator up and stairs going down. ALTERNATIVE: - negative - positive
negativ
negative