Chipotle Mexican Grill (NYSE: CMG) shares initially spiked after the company's second quarterearnings call as the company reported $2.32 in earnings per share, beating analysts' expectations by $0.14. Adding insult to injury, the company is currently enduring its worst three-year stretch of labor inflation in its history, as well as spiking avocado prices . On the recentearnings call Chief Marketing Officer Mark Crumpacker said the company's study of "lapsed defectors" revealed the two biggest reasons former Chipotle loyalists stopped frequenting the restaurant were 1) boredom and 2) no queso.