She has seen a transformation in healthcare that has her concerned about her profession. She is frustrated with the business mentality that is taking over medicine. One of her main concerns (along with many other physicians) is that patients are now being valued as customers and not patients. Patient satisfaction surveys are now more important than appropriate patient care. Patients expect certain diagnostics and treatments based on information from the internet and other sources. Some patients are not willing to accept a different viewpoint and become upset with physicians who do not comply with the patient requests.