She is a graduate of Yale University and a Fellow in Patient Safety from Virginia Commonwealth University. Her nursing experience ranges from critical care, emergency, outpatient, and home health care. She has designed and implemented hospital error reporting software, implemented computer-based training, authored several CBTs, authored several book chapters and journal articles, been an educator for a trach speaking valve product, served as a nursing instructor, written several video scripts for a national patient safety provider, is a nurse blogger, and has been an instructor in an online patient safety fellowship using Blackboard. She is married with boy/girl twins, volunteers for local performing arts center, and volunteers for Camp Twitch and Shout for kids with Tourettes syndrome.