Rhonda holds a Bachelor's Degree in Human Resource Management and a Master's Degree in Public Management with a specialty in Health Services Administration. She has extensive experience in managing long-term care Department of Health surveys and acute-care JCAHO surveys. Rhonda also has extensive experience in development of case management programs for Medicare and Medicaid Managed Care recipients that include oversight to ensure regulatory compliance in both clinical and reimbursement processes. She has written and lectured on the effects of patient-focused care and the CMS Quality Indicators.