She works in labor triage and draws on her 25 years of experience to make judgment calls based on a set of heuristics. Like a tester, she constantly gathers and processes information to perform her job. Resources are limited; beds, stretchers and anesthesiologists have to be assigned according to need. A patient's history, which includes information not necessarily in the patient's records, shapes her treatment. Sabourin must know what critical signs to look for to determine which patients need a bed and a doctor immediately.