« O.K. Google, assiste-moi » : les parcours des utilisateurs et des familles qui domestiquent le Google Home
The last five years have been marked by the proliferation of applications that are based on artificial intelligence. Intelligent personal assistants, such as the Google Home, are among these popular apps that integrate consumer’s homes and they specifically target families. Basically, these devices are speakers, but they can do much more than just play music (eg, answering questions, voice control your home, telling stories, etc.). Their novelty and the many ways they can be customized make them interesting to study the malleability and integration of technologies in everyday life. This research explores how 26 Google Home users, including six families, have integrated (or not) this device into their daily routines. We looked at the problems they encounter with this technology, their strategies for overcoming them, and the meanings they ascribe to their Google Home over their journey with this object. In interviews, participants demonstrated how a Google Home does not become an "assistant" overnight. Using domestication theory, we retrace the paths of the users and families who have to “tame” it before it takes on this meaning for them. Finally, we show how, beyond individual assistance, the Google home has the potential to reconfigure family dynamics as it becomes a family assistant.
Domestication Assistant personnel intelligent Google Home Routines Intelligent personal assistant Families Artificial intelligence Voice recognition