Étude transversale descriptive de l'expérience au travail des infirmières québécoises
Aim:  The aim of this study was to identify profiles of nurses’ workplace experience in Quebec. Background: Nurses play a significant role in the healthcare system. Their workplace experience can have an impact on nurses themselves, as well as on patients and organizations, particularly in terms of quality of care and performance. Despite the importance of this experience, it remains an ambiguous concept with varying interpretations. Current studies do not fully appreciate the complexity of this concept, since its multiple dimensions are often considered in isolation. Drawing up a portrait of nurses’ workplace experience by integrating its multiple dimensions can provide decision-makers with better indications on the levers to be mobilized to generate positive results for nurses, patients, and organizations. Design: Cross-sectional descriptive. Methods: 891 nurses participated in this study by completing a self-administered questionnaire. Data collection took place during the month of April 2017. Four dimensions of nurses’ workplace experience were measured: the resources available to nurses in their work (work structure and processes), personal resources, demands (psychological and physical) placed on them, and the outcomes associated with their work. Descriptive and factorial analyses were used. Results: Three profiles of nurses’ workplace experience emerged from the factorial analyses: nurses in distress (low access to work resources, high psychological demands, negative outcomes), nurses in moderately favourable situations (moderate access to work resources, moderate psychological demands, positive outcomes), and nurses in favourable situations (high access to work resources, moderate psychological demands, positive outcomes). Conclusion: The study identified different profiles of nurses’ workplace experience that were distinguished according to nurses’ level of access to workplace resources, work demands, and outcomes. Healthcare managers could use the results of this study to improve the quality of nurses’ workplace experience by increasing nurses’ access to structural work resources and decreasing psychological demands.
Administration des services infirmiers Nursing administration Nurses Workplace experience