Les consortiums d'établissements offrant des services aux personnes ayant subi un traumatisme craniocérébral :  
étude de cas et proposition d’une hiérarchisation des dimensions de leur performance
Networks have been implemented in Québec to address the lack of coordination and integration of services provided to persons who sustain a traumatic brain injury (TBI). The evaluation of the networks’ performance is hindered by the lack of a clear description of the networks and because the concept of network performance is poorly defined. The goal of this thesis is to conduct the necessary preliminary steps of network performance evaluation. We sought to: 1) describe the organizations, nature and quality of the links between organizations within an existing TBI network; 2) explore the perceptions of network constituencies about the strengths, weaknesses, opportunities and threats of this organizational form; 3) report and compare network members’ perceptions of the importance of 16 dimensions of performance to include within an evaluation of TBI networks; 4) reconcile the various perceptions to propose a consensual hierarchy of performance dimensions. Social network analysis was used to describe a small network, with a moderate density, essentially organized around four organizations with high centrality. The constituents reported their network as having as many strengths as weaknesses. The major issues reported concerned the network’s Adaptation to its environment and Value maintenance. The representatives from 46 organization members of a TBI network felt that performance dimensions related to Goal Achievement were more important than those related to Process. The Capacity to attract the clientele, Continuity and the Capacity to adapt and meet client’s needs were the three most important dimensions, while the Capacity to adapt to requirements and tendencies and Quantity of care and services were the least important. TRIAGE groups enabled the constituents to reach a consensus about the importance of each dimension, and harmonized their different perspectives about network performance evaluation. Although much work remains, our research provides a solid basis upon which to pursue the network performance evaluation process towards optimizing TBI network services.
Consortium Performance TRIAGE EGIPSS Traumatic brain injury Network Consortium Performance Evaluation Social network analysis TRIAGE EGIPSS