The present disclosure relates generally to the testing and validation of complex event flows, and relates more particularly to devices, non-transitory computer-readable media, and methods for inserting replay events into production flows.

BACKGROUND

Service assurance (SA) is a term used to describe the application of policies and processes by a telecommunications service provider to ensure that services offered to customers over a telecommunications service provider network meet a pre-defined service quality level. One aspect of SA involves issue tracking, or detecting and resolving events in the network that are indicative of the service failing to meet the pre-defined service quality level or service degrading. When such an event is detected, a ticketing system of an SA platform may generate a ticket for review by a technician. The ticket may include information about the detected event that can help the technician to diagnose the cause of the event and to perform some remedial action.

