BACKGROUND

Support systems often allow administrators to perform support on mobile devices for various reasons. For example, it is common for an administrator to use a support system to conduct a remote support session to use mobile device features available through a remoting capability of the mobile device. Administrators can in this way conduct multiple remote support sessions using various remoting capabilities of various mobile devices.

Sometimes, support systems are only capable of establishing remote support sessions based on certain remoting capabilities. In other situations, support systems are limited by constraints regarding remoting capabilities. The remoting capabilities of a device can also depend on numerous other factors such as device manufacturer, make/model of the device, applications or other content installed on the device, and the like. As such, as the number and type of mobile devices supported grows, the difficulty in using a support system to conduct a remote support session can be magnified.

