INCORPORATION BY REFERENCE

This application claims priority based on Japanese patent application, No. 2018-175470 filed on Sep. 19, 2018, the entire contents of which are incorporated herein by reference.

BACKGROUND

The present invention relates to a business analysis server, a business analysis method, and a business analysis program.

IoT (Internet of Things) technology by which every device is connected to the Internet to provide various services has been spread. While the number of devices connected to the Internet has been rapidly increased, technology of a robot system that provides various services to humans using communications has been developed.

A robot is an example of a mobile device including a mobile function realized by a motor, an actuator, and the like, and can collect data with sensors mounted in the robot. In addition, functions can be extended in cooperation with a sensor and a camera outside the robot. An objective of introducing the robot and the robot system is to explore an improvement method of potential business efficiency by analyzing business-related data collected through the robot and the robot system, in addition to realizing a sufficient work force by substituting a human business. In order to improve the business efficiency, it is necessary to optimize actions of the robot by collecting various kinds of data through the robot system.

As a technique of optimizing actions of the robot, proposed is a control system in which a status of a robot is comprehensively determined on the basis of recognition results of the external environment by sight and hearing and an internal state of the robot and the next action is selected (for example, WO 2003/078113). In addition, proposed is a robot control method in which one of a plurality of scenarios with the highest priority is selected and executed (for example, Japanese Unexamined Patent Application Publication No. 2013-158869).

SUMMARY

In the technique described in WO 2003/078113, actions executed on the basis of a plurality of pieces of recognition information of the external environment by sight and hearing are assessed for the robot, and the next action is controlled. Thus, it is difficult to regulate the actions because the comprehensive determination becomes extremely complicated, and the technique cannot be disadvantageously applied to the robot that moves in a complicated manner. In addition, the principal object of the action control of the robot is that a human can naturally feel the actions of the robot, and efficiency of some kind of business is not improved through the robot.

In addition, the technique described in Japanese Unexamined Patent Application Publication No. 2013-158869 is used for an industrial robot, and the priority of a scenario to realize an action is determined on the basis of action efficiency derived from time required to execute the scenario, an average speed, and a success rate. Thus, the technique can be applied to a robot that is operated by a scenario of simple work, but cannot be disadvantageously applied to a robot that is operated by a scenario of complicated work such as a counter service job or a customer service.

In consideration of the above-described problems, an objective of the present invention is to promote efficiency improvement of a business by a mobile device that provides services.

In order to solve the above-described problems, the present invention provides a business analysis server that analyzes a business in a mobile device system conducting the business by controlling a mobile device on the basis of a scenario. The business analysis server includes a control unit, and a storage unit including a business index value database that manages a business index value indicating an effect of the business and a business index value history database that manages a change in the business index value as time-series data. The control unit receives scenario execution information representing an execution status of the scenario when a business index value to be improved is designated among the business index values, analyzes a correlation between the business index value to be improved and the scenario by referring to the business index value history database and the scenario execution information, extracts a target scenario whose correlation value with the business index value to be improved satisfies predetermined conditions from the scenario execution information, and generates a correction scenario for correcting the target scenario.

According to the present invention, it is possible to promote efficiency improvement of a business by a mobile device that provides services.

The details of one or more implementations of the subject matter described in the specification are set forth in the accompanying drawings and the description below. Other features, aspects, and advantages of the subject matter will become apparent from the description, the drawings, and the claims.

