@inproceedings{
sohn2023todflow,
title={{TOD}-Flow: Modeling the Structure of Task-Oriented Dialogues},
author={Sungryull Sohn and Yiwei Lyu and Anthony Liu and Lajanugen Logeswaran and Dong-Ki Kim and Dongsub Shim and Honglak Lee},
booktitle={NeurIPS 2023 Workshop: New Frontiers in Graph Learning},
year={2023},
url={https://openreview.net/forum?id=9bD3oqcD6g}
}
Task-Oriented Dialogue (TOD) systems have become crucial components in interactive artificial intelligence applications. While recent advances have capitalized on pre-trained language models (PLMs), they exhibit limitations regarding transparency and controllability. To address these challenges, we propose a novel approach focusing on inferring the TOD-flow graph from dialogue data annotated with dialog acts, uncovering the underlying task structure in the form of a graph. The inferred TOD-flow graph can be easily integrated with any dialogue model to improve its prediction performance, transparency, and controllability. Our TOD-flow graph learns what a model can, should, and should not predict, effectively reducing the search space and providing a rationale for the model's prediction.
We show that the proposed TOD-flow graph better resemble human-annotated graphs compared to prior approaches.
Furthermore, when combined with several dialogue policies and end-to-end dialogue models, we demonstrate that our approach significantly improves dialog act classification and end-to-end response generation performance in the MultiWOZ and SGD benchmarks.
TOD-Flow: Modeling the Structure of Task-Oriented Dialogues
Sungryull Sohn Yiwei Lyu Anthony Liu Lajanugen Logeswaran Dong-Ki Kim Dongsub Shim Honglak Lee