<story><title>The AirPods Pro “Rattlegate”</title><url>https://annoying.technology/posts/abea6876cf4f2e13/</url></story><parent_chain><item><author>an_opabinia</author><text>I don&amp;#x27;t know dude, they&amp;#x27;ve replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it&amp;#x27;s scheduled by appointment.&lt;p&gt;I&amp;#x27;m never at fault for the issue though.</text></item><item><author>lmilcin</author><text>This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann&amp;#x27;s channel. Basically, Apple is going to treat you first class only until you have a hardware problem.&lt;p&gt;Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse to help even if you offer them to pay out of your pocket but also put their legal departments to work ensuring there is nobody else on the market to compete with the service they don&amp;#x27;t provide, stop shipments of parts that don&amp;#x27;t infringe on any trademarks or patents, and so on.</text></item><item><author>personlurking</author><text>Wow. I&amp;#x27;ve had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it.</text></item></parent_chain><comment><author>caymanjim</author><text>&amp;gt; They fix it all, no problem, everything is easy when it&amp;#x27;s scheduled by appointment.&lt;p&gt;The fact that you need to schedule an appointment in the first place is horrible customer service. When I buy a product from NewEgg, if there&amp;#x27;s anything wrong with it, they immediately ship me a new one and a box to return the old one in, no questions asked. When my ThinkPad started having issues eight months after purchase, they sent me a prepaid return box, fixed it, and sent it back quickly. When I&amp;#x27;ve had problems with MacBooks, I&amp;#x27;ve had to schedule an appointment, drive to the Apple store, wait in line, explain my problem, let them ask a zillion irrelevant questions (the equivalent of &amp;#x27;did you try rebooting?&amp;#x27;), and then come back in a few weeks to pick it up. They are hostile to customers when it comes to hardware issues, and they almost never admit that their products are faulty. Look at how long it took them to fix the TouchBar and keyboard failures a few years ago.&lt;p&gt;Apple will fix your product if it&amp;#x27;s under warranty, but they won&amp;#x27;t make it easy, and they won&amp;#x27;t pull a defective product and re-engineer it until the bad press overwhelms them. They&amp;#x27;re not great at this aspect of customer service.</text></comment>
<story><title>The AirPods Pro “Rattlegate”</title><url>https://annoying.technology/posts/abea6876cf4f2e13/</url></story><parent_chain><item><author>an_opabinia</author><text>I don&amp;#x27;t know dude, they&amp;#x27;ve replaced like, 3 laptops for me, all the keyboards, everything. They fix it all, no problem, everything is easy when it&amp;#x27;s scheduled by appointment.&lt;p&gt;I&amp;#x27;m never at fault for the issue though.</text></item><item><author>lmilcin</author><text>This is a very known feature of Apple, especially if you are subscribed to Louis Rossmann&amp;#x27;s channel. Basically, Apple is going to treat you first class only until you have a hardware problem.&lt;p&gt;Not just allergic to any hardware needing repair, Apple will go out of their way to make your life miserable. At the very best their repair is to replace most of your device for a hefty price, at worst they will flat out refuse to help even if you offer them to pay out of your pocket but also put their legal departments to work ensuring there is nobody else on the market to compete with the service they don&amp;#x27;t provide, stop shipments of parts that don&amp;#x27;t infringe on any trademarks or patents, and so on.</text></item><item><author>personlurking</author><text>Wow. I&amp;#x27;ve had this same problem for months. I spent over an hour on the phone with Support just trying to describe the problem, until they came to the conclusion that there was absolutely no way to send me new ones or to have me send them my broken ones...because I live in Puerto Rico. The week prior, Apple had sent me a new cable for my phone in 2 days flat, yet when I had a problem, there was nothing they could do about it.</text></item></parent_chain><comment><author>mnd999</author><text>Once they’ve acknowledged a major fault, yeah. But until then it’s denial and nonsense and stupidity. My last Mac was a 2007 MBP - the one with the melty GPU.  It’s actually still functional on the third board but the fuss and nonsense around getting the first two replaced when everyone knew there was a common fault (except Apple apparently) was pretty pathetic.</text></comment>