<story><title>Shenanigans on Microsoft Feedback Hub</title><url>https://thomask.sdf.org/blog/2022/01/16/shenanigans-on-microsoft-feedback-hub.html</url></story><parent_chain><item><author>cjbgkagh</author><text>Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. Microsoft has a weird culture, very top down, very passive aggressive between departments. For a brief while I would diligently prepare bugs for the dog food software. I would even walk over to visit people responsible for it and chat about it. Even for software where ‘zero bugs’ was important they’d just delete a whole bunch of bugs and see if any bounce (come back). Eventually people get sick of refilling so they get to zero bug bounce by exhausting the very people trying to help them.&lt;p&gt;Enough social media pressure may end up risking a line item in a PMs yearly goals. So that might get looked at.&lt;p&gt;Even the some of the most backward laggards (e.g. government departments) are sick to death of Microsoft and have long been introducing policies that all new software has to be web only.&lt;p&gt;Those pointing to Azure as the future should known that they have very aggressive sales who often vastly oversell to customers. Customers aren’t renewing at the same level. Plus I don’t see them being able to compete with Amazon long term. You can only buy Skype for the bundled government customer so many times.</text></item></parent_chain><comment><author>WhyNotHugo</author><text>&amp;gt; Even for software where ‘zero bugs’ was important they’d just delete a whole bunch of bugs and see if any bounce (come back). Eventually people get sick of refilling so they get to zero but bounce by exhausting the very people eying time help them.&lt;p&gt;The open-source equivalent of this behaviour is &amp;quot;stale bots&amp;quot; that close or lock issues with no activity. Or &amp;quot;moving discussion to a separate tracker&amp;quot;, with all bugs getting closed and a polite request to re-open them. Or a &amp;quot;locking bugs older than X months, please open a new one if still applicable&amp;quot;.&lt;p&gt;Sure, opening it again isn&amp;#x27;t a big deal. Re-opening all bugs ever opened by all humans is just pointless work for no obvious benefit.&lt;p&gt;Having zero open issues should never be a goal, any mature project has open issues. Trying to reach zero is chasing a number that won&amp;#x27;t make a product better; it&amp;#x27;s just a number.</text></comment>
<story><title>Shenanigans on Microsoft Feedback Hub</title><url>https://thomask.sdf.org/blog/2022/01/16/shenanigans-on-microsoft-feedback-hub.html</url></story><parent_chain><item><author>cjbgkagh</author><text>Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. Microsoft has a weird culture, very top down, very passive aggressive between departments. For a brief while I would diligently prepare bugs for the dog food software. I would even walk over to visit people responsible for it and chat about it. Even for software where ‘zero bugs’ was important they’d just delete a whole bunch of bugs and see if any bounce (come back). Eventually people get sick of refilling so they get to zero bug bounce by exhausting the very people trying to help them.&lt;p&gt;Enough social media pressure may end up risking a line item in a PMs yearly goals. So that might get looked at.&lt;p&gt;Even the some of the most backward laggards (e.g. government departments) are sick to death of Microsoft and have long been introducing policies that all new software has to be web only.&lt;p&gt;Those pointing to Azure as the future should known that they have very aggressive sales who often vastly oversell to customers. Customers aren’t renewing at the same level. Plus I don’t see them being able to compete with Amazon long term. You can only buy Skype for the bundled government customer so many times.</text></item></parent_chain><comment><author>zitterbewegung</author><text>I would rather have a bug report basically ignored than actually modified. There is a big difference between ignored and modified because it speaks to not only we are going to ignore this but no one will respect the content of the forum.&lt;p&gt;I remember when an admin for reddit changed a bunch of comments and it was controversial when he did it an they introduced a policy that would disallow engineers to have that kind of access to the database [1]</text></comment>