<story><title>Amazon Liable for Defective Third-Party Products Rules CA Appellate Court</title><url>https://californiaglobe.com/section-2/amazon-liable-for-defective-third-party-products-rules-ca-appelate-court/</url></story><parent_chain><item><author>an_opabinia</author><text>Has Amazon systemically refuses refunds for people who try to return counterfeit goods?&lt;p&gt;It definitely doesn’t care if you don’t even notice. But they do the returns if you ask. The former is what needs to change.</text></item><item><author>ashtonkem</author><text>More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.</text></item><item><author>jarym</author><text>Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too.&lt;p&gt;Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier&amp;#x2F;wholesaler&amp;#x2F;manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.</text></item></parent_chain><comment><author>heavyset_go</author><text>You can&amp;#x27;t even report that the reason for your return is that you suspect or know that the item you received is counterfeit during the return process. If Amazon &lt;i&gt;cared&lt;/i&gt; about a problem this big, they would collect metrics from customers on it.</text></comment>
<story><title>Amazon Liable for Defective Third-Party Products Rules CA Appellate Court</title><url>https://californiaglobe.com/section-2/amazon-liable-for-defective-third-party-products-rules-ca-appelate-court/</url></story><parent_chain><item><author>an_opabinia</author><text>Has Amazon systemically refuses refunds for people who try to return counterfeit goods?&lt;p&gt;It definitely doesn’t care if you don’t even notice. But they do the returns if you ask. The former is what needs to change.</text></item><item><author>ashtonkem</author><text>More specifically, the responsibility for chasing down the manufacturer for a refund is shifted onto the retailer, not the consumer.</text></item><item><author>jarym</author><text>Common sense. Amazon want to ‘own’ the customer relationship and go to great lengths to that end then it follows they will have to ‘own’ any liability too.&lt;p&gt;Imagine you went into a retail store with a faulty product and they were to try fob you off saying you need to go to their supplier&amp;#x2F;wholesaler&amp;#x2F;manufacturer. It mostly doesn’t work that way thanks to most consumer protection laws in place.</text></item></parent_chain><comment><author>cscurmudgeon</author><text>Only within their refund period. I have had so many products break down after their return window. Most recent example: Expensive chargers which stopped work within a few months. The seller’s page was gone. Customer support was of no use.&lt;p&gt;This seems to be a common pattern. Fly by night sellers whose pages disappear within a few days.</text></comment>