<story><title>California law requires businesses to let you cancel your subscription online</title><url>http://www.niemanlab.org/2018/07/thanks-to-california-a-news-site-or-other-business-now-has-to-let-you-cancel-your-subscription-online/</url></story><parent_chain><item><author>fishbone</author><text>Please listen closely, our menu options have changed</text></item><item><author>danso</author><text>I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I&amp;#x27;ve had to enter info via phone keypad for as long as I can remember, and I&amp;#x27;ve never run into a system (not even small local businesses) that was so randomly buggy.&lt;p&gt;I thought maybe I had the wrong phone number for cancellation. Turns out, when you google &amp;quot;cancel Equifax phone number&amp;quot;, there are several phone numbers listed by Equifax itself, on various sections of its &amp;quot;help&amp;quot; pages.&lt;p&gt;Took me about half an hour to finally reach a human operator. Surprisingly, the cancellation process was quick with her with no haggling. But I imagine the process is so frustrating overall that a good number of people just give up.</text></item></parent_chain><comment><author>mistermann</author><text>We are experiencing higher than normal call volume.&lt;p&gt;Every.  Single.  Day.&lt;p&gt;I would like to give executives the option to stop this or go to prison for this never ending nonsense.  I think most would choose to stop.</text></comment>
<story><title>California law requires businesses to let you cancel your subscription online</title><url>http://www.niemanlab.org/2018/07/thanks-to-california-a-news-site-or-other-business-now-has-to-let-you-cancel-your-subscription-online/</url></story><parent_chain><item><author>fishbone</author><text>Please listen closely, our menu options have changed</text></item><item><author>danso</author><text>I recently had to cancel an ongoing subscription I had with Equifax, which requires you to call by phone. Unbelievably frustrating. I had to dial the service at least 10 times. Each time, the automated responder would make me go through a very slow menu selection process, only to randomly fail to acknowledge either my correct SSN or zipcode or street number, which I entered using a keypad. As a consumer, I&amp;#x27;ve had to enter info via phone keypad for as long as I can remember, and I&amp;#x27;ve never run into a system (not even small local businesses) that was so randomly buggy.&lt;p&gt;I thought maybe I had the wrong phone number for cancellation. Turns out, when you google &amp;quot;cancel Equifax phone number&amp;quot;, there are several phone numbers listed by Equifax itself, on various sections of its &amp;quot;help&amp;quot; pages.&lt;p&gt;Took me about half an hour to finally reach a human operator. Surprisingly, the cancellation process was quick with her with no haggling. But I imagine the process is so frustrating overall that a good number of people just give up.</text></item></parent_chain><comment><author>ethagnawl</author><text>That has got to be the default, right?</text></comment>