<story><title>If you opened your PayPal account before you were 18, close it</title><url>https://medium.com/@iDemonix/paypal-is-still-one-of-the-worst-online-examples-of-customer-service-42f3c13f6cd0</url></story><parent_chain><item><author>loeg</author><text>Just close your account if you have a PayPal account at all.  They limit and freeze funds at random and good luck resolving it.&lt;p&gt;OP, You can refund the funds to the sender less Paypal&amp;#x27;s 30¢ cut, I believe.  That might be the best way to get the money back to your friend, and then they can re-send it to you with something sane like Google Wallet.</text></item></parent_chain><comment><author>briholt</author><text>Seconded. Paypal froze my account with $2K for no apparent reason. They did not reply to numerous emails. Their &amp;quot;upload documents to verify your identity&amp;quot; form literally did not work. They&amp;#x27;ve deliberately made it easy to get your money frozen and deliberately made it difficult to rescue it. At every opportunity I insist to people not to use Paypal and I will use any alternative - including snail mailing checks - whenever possible.</text></comment>
<story><title>If you opened your PayPal account before you were 18, close it</title><url>https://medium.com/@iDemonix/paypal-is-still-one-of-the-worst-online-examples-of-customer-service-42f3c13f6cd0</url></story><parent_chain><item><author>loeg</author><text>Just close your account if you have a PayPal account at all.  They limit and freeze funds at random and good luck resolving it.&lt;p&gt;OP, You can refund the funds to the sender less Paypal&amp;#x27;s 30¢ cut, I believe.  That might be the best way to get the money back to your friend, and then they can re-send it to you with something sane like Google Wallet.</text></item></parent_chain><comment><author>iDemonix</author><text>Thanks, I managed to do this an hour ago.&lt;p&gt;It&amp;#x27;s actually hidden in the new UI, there was no button that would let me do it, I managed to go back to settings and re-enable the classic UI, then in the view transaction details page I found the missing refund button.</text></comment>