<story><title>Everything I Needed to Know About Good UX I Learned While Working in Restaurants</title><url>https://www.nngroup.com/articles/ux-learn-in-restaurants/</url></story><parent_chain><item><author>orf</author><text>&amp;gt; Photos of food and other products help create desire, answer common questions, and set expectations for a high-quality experience&lt;p&gt;Uhhh, no. Maybe it&amp;#x27;s a cultural thing, but here in England no restaurants have pictures. It&amp;#x27;s cheap and tacky, and it&amp;#x27;s a huge red flag when you encounter a rare one that feels the need to show you photographs of bowls of pasta&amp;#x2F;steaks. I defy you to show me any European restaurant that treats it&amp;#x27;s customers like children by showing them brightly coloured pictures of their food on the menu.&lt;p&gt;The only exception I can think of is the desert menus for Indian restaurants, but that&amp;#x27;s mainly because they don&amp;#x27;t really &amp;#x27;do&amp;#x27; desert and just buy the ice cream and menus from some distributor as a package.</text></item></parent_chain><comment><author>jackmoore</author><text>Saying it&amp;#x27;s cheap, tacky, and childish definitely sounds cultural, since all of those are emotional rather than practical reasons.  A photo can add a lot of important information what you are buying.&lt;p&gt;I would say try to be more objective because you may be missing out on opportunities to actually improve things.</text></comment>
<story><title>Everything I Needed to Know About Good UX I Learned While Working in Restaurants</title><url>https://www.nngroup.com/articles/ux-learn-in-restaurants/</url></story><parent_chain><item><author>orf</author><text>&amp;gt; Photos of food and other products help create desire, answer common questions, and set expectations for a high-quality experience&lt;p&gt;Uhhh, no. Maybe it&amp;#x27;s a cultural thing, but here in England no restaurants have pictures. It&amp;#x27;s cheap and tacky, and it&amp;#x27;s a huge red flag when you encounter a rare one that feels the need to show you photographs of bowls of pasta&amp;#x2F;steaks. I defy you to show me any European restaurant that treats it&amp;#x27;s customers like children by showing them brightly coloured pictures of their food on the menu.&lt;p&gt;The only exception I can think of is the desert menus for Indian restaurants, but that&amp;#x27;s mainly because they don&amp;#x27;t really &amp;#x27;do&amp;#x27; desert and just buy the ice cream and menus from some distributor as a package.</text></item></parent_chain><comment><author>bpodgursky</author><text>I&amp;#x27;ve been to plenty of hole-in-the-wall Thai and Vietnamese restaurants with pictures on the menu.  They are not chains.&lt;p&gt;It&amp;#x27;s helpful if you don&amp;#x27;t know much about what you&amp;#x27;re ordering (is it a curry?  soup?  stir-fry? etc).</text></comment>