<story><title>iMessage purgatory</title><url>http://adampash.com/imessage-purgatory/</url></story><parent_chain><item><author>superuser2</author><text>How do you propose they fix it? Integrating with the infrastructure of every carrier to detect when a not-iPhone is activated on a line previously occupied by an iPhone is probably expensive and invasive to carriers.&lt;p&gt;Also you don&amp;#x27;t have to call tech support. You can deregister iMessage from Settings (by turning it off) before you activate a new phone.</text></item><item><author>kennywinker</author><text>It&amp;#x27;s encouraging that they actually have the capability to fix the issue, but you really shouldn&amp;#x27;t have to call tech support to regain control of your phone number. When you sign up for iMessages they don&amp;#x27;t say &amp;quot;We take over your phone number and route all texts from iphones to it and you&amp;#x27;ll have to call tech support to make us stop!&amp;quot;</text></item><item><author>jc4p</author><text>I went through this last month when I switched to the Nexus 5, had no clue I wasn&amp;#x27;t getting messages until someone with an iPhone tweeted at me asking why I as ignoring them.&lt;p&gt;However, all it took from me was a call to Apple&amp;#x27;s customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me.&lt;p&gt;Have you been explaining it correctly when you call? All I said was &amp;quot;I had an iPhone until last week, switched to another phone but I&amp;#x27;m still registered for iMessage&amp;quot;&lt;p&gt;Edit: According to my phone I called 1-800-692-7753 (Which is just 1-800-MY-APPLE) and my call took 8 mins 25 seconds total. Not too bad of an experience.</text></item></parent_chain><comment><author>teraflop</author><text>iMessages go through Apple&amp;#x27;s servers, right? Then if all messages addressed to a particular phone suddenly stop being delivered, surely they can detect that. If a phone fails to check in for some period of time, there&amp;#x27;s a pretty good chance that the user has switched to a different device, and the messages should be retransmitted as SMS. Even if the timeout is on the order of days, that would still be better than having your messages swallowed by the void forever.&lt;p&gt;For bonus points, take care of false positives in this system by storing enough metadata in iMessage to deduplicate the iMessage and SMS copies.</text></comment>
<story><title>iMessage purgatory</title><url>http://adampash.com/imessage-purgatory/</url></story><parent_chain><item><author>superuser2</author><text>How do you propose they fix it? Integrating with the infrastructure of every carrier to detect when a not-iPhone is activated on a line previously occupied by an iPhone is probably expensive and invasive to carriers.&lt;p&gt;Also you don&amp;#x27;t have to call tech support. You can deregister iMessage from Settings (by turning it off) before you activate a new phone.</text></item><item><author>kennywinker</author><text>It&amp;#x27;s encouraging that they actually have the capability to fix the issue, but you really shouldn&amp;#x27;t have to call tech support to regain control of your phone number. When you sign up for iMessages they don&amp;#x27;t say &amp;quot;We take over your phone number and route all texts from iphones to it and you&amp;#x27;ll have to call tech support to make us stop!&amp;quot;</text></item><item><author>jc4p</author><text>I went through this last month when I switched to the Nexus 5, had no clue I wasn&amp;#x27;t getting messages until someone with an iPhone tweeted at me asking why I as ignoring them.&lt;p&gt;However, all it took from me was a call to Apple&amp;#x27;s customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me.&lt;p&gt;Have you been explaining it correctly when you call? All I said was &amp;quot;I had an iPhone until last week, switched to another phone but I&amp;#x27;m still registered for iMessage&amp;quot;&lt;p&gt;Edit: According to my phone I called 1-800-692-7753 (Which is just 1-800-MY-APPLE) and my call took 8 mins 25 seconds total. Not too bad of an experience.</text></item></parent_chain><comment><author>dragonwriter</author><text>&amp;gt; How do you propose they fix it?&lt;p&gt;Making it possible to deregister by logging into your Apple Account over the web would deal with 100% of the problem, which is people not being aware of the issue before switching off of iOS.</text></comment>