<story><title>Razer targets perfect Linux support</title><url>https://m.facebook.com/story.php?story_fbid=1333298720061240&amp;substory_index=0&amp;id=113306788727112</url></story><parent_chain><item><author>mathnode</author><text>I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund.
Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can&amp;#x27;t translate emails correctly. It&amp;#x27;s insulting.&lt;p&gt;The typical issues are usually related to firmware, which myself and other users would be willing to wait for to be fixed, but Razer&amp;#x27;s default, almost auto-response, solution is to just send you another unit, with the same issues.&lt;p&gt;In general though, the razer blade stealth is not even in the same league as an x1, mbp, or xps, and it&amp;#x27;s not supposed to be. It&amp;#x27;s just priced the same.&lt;p&gt;Razer. Apple prices, gateway support.</text></item></parent_chain><comment><author>maxsilver</author><text>I also got bit by this. Razer&amp;#x27;s simpler wired keyboards and mice might be OK, but their systems are fundamentally broken.&lt;p&gt;The Razer Blade Stealth (7500u) has broken Thunderbolt 3 &amp;#x2F; USB-C support. Most popular devices simply won&amp;#x27;t work at all, even though they work with other Kaby Lake computers, and even though they work with Razer&amp;#x27;s own previous Stealth laptop (6500u model).&lt;p&gt;The Razer Core has broken display software (double vsync lag) which makes it not work properly if you use an external GPU and monitor (which is ostensibly the purpose of the device)&lt;p&gt;Additionally, the Razer Core&amp;#x27;s USB ports just flat out don&amp;#x27;t work. There&amp;#x27;s a power short of some sort in the internal USB hub, so that if you plug in a device that draws any more than the lowest amount of power, it cycles through a connecting&amp;#x2F;disconnecting state, looping forever.&lt;p&gt;All of these are fundamental flaws with the product itself, so you can (and will be asked to) RMA units over and over for eternity, but you&amp;#x27;ll never get the problem fixed.&lt;p&gt;---&lt;p&gt;Razer Support has known about all of these issues for months now. There is zero communication coming from Razer -- they won&amp;#x27;t discuss their design flaws, they won&amp;#x27;t support their devices, they won&amp;#x27;t even acknowledge these issues as happening.&lt;p&gt;When asked directly, the CEO claimed he &amp;quot;wasn&amp;#x27;t looking at product reliability because we&amp;#x27;re actually one of the top few in terms of product quality&amp;quot;. - &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.reddit.com&amp;#x2F;r&amp;#x2F;razer&amp;#x2F;comments&amp;#x2F;5v8zkh&amp;#x2F;improving_razer_customer_service&amp;#x2F;de088x3&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.reddit.com&amp;#x2F;r&amp;#x2F;razer&amp;#x2F;comments&amp;#x2F;5v8zkh&amp;#x2F;improving_raz...&lt;/a&gt; Since Razer&amp;#x27;s leadership doesn&amp;#x27;t care about quality at all, I can&amp;#x27;t imagine the company will ever care either.&lt;p&gt;At this point, I&amp;#x27;m not spending another dime with Razer ever again, and certainly couldn&amp;#x27;t recommend any one else do so.</text></comment>
<story><title>Razer targets perfect Linux support</title><url>https://m.facebook.com/story.php?story_fbid=1333298720061240&amp;substory_index=0&amp;id=113306788727112</url></story><parent_chain><item><author>mathnode</author><text>I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund.
Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can&amp;#x27;t translate emails correctly. It&amp;#x27;s insulting.&lt;p&gt;The typical issues are usually related to firmware, which myself and other users would be willing to wait for to be fixed, but Razer&amp;#x27;s default, almost auto-response, solution is to just send you another unit, with the same issues.&lt;p&gt;In general though, the razer blade stealth is not even in the same league as an x1, mbp, or xps, and it&amp;#x27;s not supposed to be. It&amp;#x27;s just priced the same.&lt;p&gt;Razer. Apple prices, gateway support.</text></item></parent_chain><comment><author>robertdpi</author><text>Another signal about the reliability of the company is how they handle logistics.
So if you are an US citizen living in Germany, you cannot buy a laptop with US keyboard layout.
The assumption that razer makes is that if you access the website from a Germany, you are a german citizen, speaker and someone who uses a QWERTZ keyboard..&lt;p&gt;Im literally trying to purchase their product, but they discourage me with this absurd logic and unhelpful support.&lt;p&gt;The answer that support gives ia that if you want a different keyboard layout, you need to purchase it in a different country.
That&amp;#x27;s not going to happen</text></comment>