<story><title>Facebook and How UIs Twist Your Words</title><url>https://medium.com/user-experience-design-1/facebook-and-how-uis-twist-your-words-4ceedc5fd93#.uyy3wr30p</url></story><parent_chain></parent_chain><comment><author>morgante</author><text>I think it&amp;#x27;s very important to note that the writer of this post deliberately split the chat version into 4 separate messages instead of one, while it&amp;#x27;s really only a single message (and you can send a single message with line breaks on Facebook).&lt;p&gt;This changes the perception drastically and, more importantly, isn&amp;#x27;t a fair comparison. The &amp;quot;control&amp;quot; wasn&amp;#x27;t presented as 4 different messages and it makes total sense that sending more messages would appear more desperate.&lt;p&gt;Consider other mediums:&lt;p&gt;* Phone: someone leaving 4 voicemails in a row is perceived as &lt;i&gt;super&lt;/i&gt; desperate in comparison to someone who leaves a single voicemail of the same total length. This is literally a sitcom trope.&lt;p&gt;* Email: someone sending 4 different emails (1 per paragraph) would definitely create a different (negative) impression than someone sending a single email&lt;p&gt;The author pretends to be demonstrating a way that the Facebook UI twists a message but is actually just affirming what is likely a universal trait of messaging: sending more messages before a response signals social awkwardness and desperation.</text></comment>
<story><title>Facebook and How UIs Twist Your Words</title><url>https://medium.com/user-experience-design-1/facebook-and-how-uis-twist-your-words-4ceedc5fd93#.uyy3wr30p</url></story><parent_chain></parent_chain><comment><author>pilif</author><text>I really think that the message can be adjusted to the medium it is conveyed over. Chat is meant for quick one line exchanges and I do believe that the long message was not appropriate for a chat exchange.&lt;p&gt;The same way an email is way less formal than a written letter or those rare SMSes from relatives that come full with salutation and signature.&lt;p&gt;Heck, even in a forum like this one: we don&amp;#x27;t add the salutation nor signature, but in an email we would.&lt;p&gt;Context matters a lot and the ability to adjust the message to match the context is also part of communication skill.&lt;p&gt;The reason why I believe that chat is different from mail or a forum post is that chat messages cause your phone to make sounds and&amp;#x2F;or vibrate. They are shown on your home screen where they also will share the screen estate with other people&amp;#x27;s messages. Shorter messages are more useful.</text></comment>