<story><title>System76&apos;s Lemur Pro Laptop Is Just a Nice Linux Laptop</title><url>https://www.wired.com/review/system-76-lemur-pro-laptop/</url></story><parent_chain><item><author>camjohnson26</author><text>It’s a nice computer but calling it “repairable” is a farce, and System76’s customer support is unfortunately woefully inadequate.&lt;p&gt;I have one of these and spilled a drink on my keyboard, getting it replaced was $300 of parts and labor, but the worst thing was it took almost 2 months pressuring their support reps to actually complete the process and they would frequently just not respond to messages, or ignore information I provided or clarified.&lt;p&gt;Pop_OS! is really nice to be fair. I’ve also had issues with build quality. My Gazelle’s screen stopped working when the computer ran out of power and had a bent wire when I opened it up. Again they wanted hundreds of dollars to fix it, even though it was clearly a manufacturing defect. When they sent the computer back the chassis was cracked.</text></item></parent_chain><comment><author>tech_ken</author><text>I&amp;#x27;ve replaced the battery once and the wifi card twice, the second time in SFO at a  cafe table with some random screwdriver I stole from the office. The internal layout is SO easy to open up and put back together, and all the parts and instructions for repair are posted on their website (and are super easy to navigate!). Idk why you would say &amp;quot;farce&amp;quot; but that seems extremely strong. I guess it&amp;#x27;s kind of inconvenient that they didn&amp;#x27;t fix the laptop you broke in a timespan you liked, but that&amp;#x27;s got nothing to do with the thing&amp;#x27;s &amp;quot;repairability&amp;quot;.</text></comment>
<story><title>System76&apos;s Lemur Pro Laptop Is Just a Nice Linux Laptop</title><url>https://www.wired.com/review/system-76-lemur-pro-laptop/</url></story><parent_chain><item><author>camjohnson26</author><text>It’s a nice computer but calling it “repairable” is a farce, and System76’s customer support is unfortunately woefully inadequate.&lt;p&gt;I have one of these and spilled a drink on my keyboard, getting it replaced was $300 of parts and labor, but the worst thing was it took almost 2 months pressuring their support reps to actually complete the process and they would frequently just not respond to messages, or ignore information I provided or clarified.&lt;p&gt;Pop_OS! is really nice to be fair. I’ve also had issues with build quality. My Gazelle’s screen stopped working when the computer ran out of power and had a bent wire when I opened it up. Again they wanted hundreds of dollars to fix it, even though it was clearly a manufacturing defect. When they sent the computer back the chassis was cracked.</text></item></parent_chain><comment><author>acidburnNSA</author><text>Counterpoint: my keyboard on my lemur pro died and they shipped me a new part in like 2 days and I had it swapped in 40 mins.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;partofthething.com&amp;#x2F;thoughts&amp;#x2F;replacing-the-keyboard-on-my-2020-system76-lemur-pro-lemp9-laptop&amp;#x2F;&quot; rel=&quot;nofollow noreferrer&quot;&gt;https:&amp;#x2F;&amp;#x2F;partofthething.com&amp;#x2F;thoughts&amp;#x2F;replacing-the-keyboard-o...&lt;/a&gt;</text></comment>