<story><title>Uber is laying off 3,700, as rides plummet due to Covid-19</title><url>https://techcrunch.com/2020/05/06/uber-is-laying-off-3700-as-rides-plummet-due-to-covid-19/</url></story><parent_chain><item><author>hombre_fatal</author><text>Though I&amp;#x27;m kinda glad people who refund delivery food for being cold get kicked off the platform so that more reasonable people who know how to heat food up don&amp;#x27;t have to subsidize you and your expectations.&lt;p&gt;Btw how many times did you heat up and eat the food anyways after getting your refund?</text></item><item><author>Nextgrid</author><text>Same experience here, both with wrong food as well as a bug in the app which caused a cached, previous cart to be ordered instead of the new cart from a different restaurant. I actually provided detailed steps to reproduce this and screenshots and they couldn&amp;#x27;t care less.&lt;p&gt;Both cases ended up with a chargeback.&lt;p&gt;Deliveroo is similar, they banned a 2 year old account used multiple times every day (for both me and my flatmates) with over 2k spent on it for supposed fraud when I dared to ask for &amp;quot;too many&amp;quot; refunds because of cold&amp;#x2F;incorrect food (if you place many orders you have more probability that something goes wrong, but their &amp;quot;fraud&amp;quot; scoring algorithm - that also influences whether you can get one-click refunds directly in the app - doesn&amp;#x27;t seem to take that into account).&lt;p&gt;Both Deliveroo, Just Eat and Uber Eats also often lie and blame the restaurant for being slow when they can&amp;#x27;t assign a driver. I&amp;#x27;ve had multiple occurrences where an order is stuck on &amp;quot;Driver waiting at the restaurant&amp;quot; for 20+ minutes but calling the restaurant reveals that the food was ready long ago and nobody is coming to pick it up.</text></item><item><author>epylar</author><text>I ordered some things from UberEats early on in the quarantine. The restaurants made several errors and eventually UberEats said they wouldn&amp;#x27;t refund because I was having too many issues with my food, and it was &amp;#x27;unlikely&amp;#x27; that a person would have that many issues.  So I don&amp;#x27;t use them any more.</text></item><item><author>rockarage</author><text>This is a failure in leadership at UberEats. Uber has more than one revenue source and delivery is in high demand, UberEats is severely losing to DoorDash in food delivery, despite Uber having significantly more resources than DoorDash. Uber has billions in the bank, Doordash only has hundreds of millions. At the time of this posting, Doordash is currently number #13 in the App store, UberEats is sitting at #62. Uber has access to capital and reserve in the bank. Reserves are often used for a rainy day, well it is pouring now. They should be using their position to gain market share during this time of peak demand for deliveries, should not be losing to DoorDash.</text></item></parent_chain><comment><author>lol636363</author><text>I don&amp;#x27;t think you can make excuses for UberEats or whatever. Food delivery is not a new problem. I have been ordering pizza and Chinese food for more than 2 decades. It is very rare when we received cold pizza. And most of the time when it happened resturants proactively refunded us or gave coupons for another time.&lt;p&gt;It is kind of amazing how many times UberEats, GrubHub, etc deliver cold food. Not just for me but vast majority of my friends report same thing.&lt;p&gt;As a consumer, I rather get refund so bad companies can go bankrupt before becoming too big to fail.</text></comment>
<story><title>Uber is laying off 3,700, as rides plummet due to Covid-19</title><url>https://techcrunch.com/2020/05/06/uber-is-laying-off-3700-as-rides-plummet-due-to-covid-19/</url></story><parent_chain><item><author>hombre_fatal</author><text>Though I&amp;#x27;m kinda glad people who refund delivery food for being cold get kicked off the platform so that more reasonable people who know how to heat food up don&amp;#x27;t have to subsidize you and your expectations.&lt;p&gt;Btw how many times did you heat up and eat the food anyways after getting your refund?</text></item><item><author>Nextgrid</author><text>Same experience here, both with wrong food as well as a bug in the app which caused a cached, previous cart to be ordered instead of the new cart from a different restaurant. I actually provided detailed steps to reproduce this and screenshots and they couldn&amp;#x27;t care less.&lt;p&gt;Both cases ended up with a chargeback.&lt;p&gt;Deliveroo is similar, they banned a 2 year old account used multiple times every day (for both me and my flatmates) with over 2k spent on it for supposed fraud when I dared to ask for &amp;quot;too many&amp;quot; refunds because of cold&amp;#x2F;incorrect food (if you place many orders you have more probability that something goes wrong, but their &amp;quot;fraud&amp;quot; scoring algorithm - that also influences whether you can get one-click refunds directly in the app - doesn&amp;#x27;t seem to take that into account).&lt;p&gt;Both Deliveroo, Just Eat and Uber Eats also often lie and blame the restaurant for being slow when they can&amp;#x27;t assign a driver. I&amp;#x27;ve had multiple occurrences where an order is stuck on &amp;quot;Driver waiting at the restaurant&amp;quot; for 20+ minutes but calling the restaurant reveals that the food was ready long ago and nobody is coming to pick it up.</text></item><item><author>epylar</author><text>I ordered some things from UberEats early on in the quarantine. The restaurants made several errors and eventually UberEats said they wouldn&amp;#x27;t refund because I was having too many issues with my food, and it was &amp;#x27;unlikely&amp;#x27; that a person would have that many issues.  So I don&amp;#x27;t use them any more.</text></item><item><author>rockarage</author><text>This is a failure in leadership at UberEats. Uber has more than one revenue source and delivery is in high demand, UberEats is severely losing to DoorDash in food delivery, despite Uber having significantly more resources than DoorDash. Uber has billions in the bank, Doordash only has hundreds of millions. At the time of this posting, Doordash is currently number #13 in the App store, UberEats is sitting at #62. Uber has access to capital and reserve in the bank. Reserves are often used for a rainy day, well it is pouring now. They should be using their position to gain market share during this time of peak demand for deliveries, should not be losing to DoorDash.</text></item></parent_chain><comment><author>onemoresoop</author><text>A restaurant business owner friend of mine is struggling to stay open and he lowered his fees to accept more orders on Seamless&amp;#x2F;Grubhub. Quite a bunch of people order food, receive it on time only to then, in a couple of hours, cancel the order. He filmed himself handing the delivery in to the person who ordered and showed it to the customer reps at Seamless&amp;#x2F;Grubhub and they don&amp;#x27;t do anything about it, he basically has to take the loss, multiple orders a day already. He isn&amp;#x27;t delivering to that address again if they re-order. But, at least here in NYC, there&amp;#x27;s no shortage of people who cancel they orders hours after they eat it.</text></comment>