<story><title>How people with disabilities use the web</title><url>https://www.w3.org/WAI/people-use-web/</url></story><parent_chain></parent_chain><comment><author>_nalply</author><text>One story of incaccessibility:&lt;p&gt;An online bank does video verification. Being deaf, I couldn&amp;#x27;t complete the verification because I didn&amp;#x27;t understand the instructions. I asked someone for help, but the bank said, I need to do the verification alone.&lt;p&gt;What went wrong: The application didn&amp;#x27;t offer the possibility to send written instructions. The fallback of having support by someone else was declined. I offered to call a professional interpreter but that was declined, too.</text></comment>
<story><title>How people with disabilities use the web</title><url>https://www.w3.org/WAI/people-use-web/</url></story><parent_chain></parent_chain><comment><author>stared</author><text>In this topic, there is a wonderful summary of concrete examples of dos and don&amp;#x27;ts:&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;accessibility.blog.gov.uk&amp;#x2F;2016&amp;#x2F;09&amp;#x2F;02&amp;#x2F;dos-and-donts-on-designing-for-accessibility&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;accessibility.blog.gov.uk&amp;#x2F;2016&amp;#x2F;09&amp;#x2F;02&amp;#x2F;dos-and-donts-o...&lt;/a&gt;</text></comment>