<story><title>ChatGPT Can&apos;t Kill Anything Worth Preserving</title><url>https://biblioracle.substack.com/p/chatgpt-cant-kill-anything-worth</url></story><parent_chain><item><author>nordsieck</author><text>&amp;gt; bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works &lt;i&gt;just enough&lt;/i&gt; and allows massive cost-savings on hiring people to do customer service jobs.&lt;p&gt;This one really puzzles me.&lt;p&gt;Voice recognition replaced phone trees. And from what I can tell, it&amp;#x27;s just worse. In this particular use case I don&amp;#x27;t think it really replaced tier 1 support. Either I&amp;#x27;m missing something that it&amp;#x27;s a lot better for some group(s) of people, or people adopted it because of promises that failed to materialize.</text></item><item><author>_petronius</author><text>I&amp;#x27;m less worried about stuff like ChatGPT killing things off, but more about just making everything noticeably a bit worse.&lt;p&gt;To take an analogy: bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works &lt;i&gt;just enough&lt;/i&gt; and allows massive cost-savings on hiring people to do customer service jobs.&lt;p&gt;A world where most marketing copy is written by mediocre AI, and more and more written and visual content are generated by big models that are technically impressive but intellectually hollow is going to be one where the quality of everything sucks just a bit more, but it&amp;#x27;s so cheap that it becomes pervasive.&lt;p&gt;(This trend is already apparent and not created by, or limited to, ChatGPT.)</text></item></parent_chain><comment><author>heavyset_go</author><text>It exists to hide the fact that companies took a page out of Google&amp;#x27;s book and forewent customer service altogether.</text></comment>
<story><title>ChatGPT Can&apos;t Kill Anything Worth Preserving</title><url>https://biblioracle.substack.com/p/chatgpt-cant-kill-anything-worth</url></story><parent_chain><item><author>nordsieck</author><text>&amp;gt; bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works &lt;i&gt;just enough&lt;/i&gt; and allows massive cost-savings on hiring people to do customer service jobs.&lt;p&gt;This one really puzzles me.&lt;p&gt;Voice recognition replaced phone trees. And from what I can tell, it&amp;#x27;s just worse. In this particular use case I don&amp;#x27;t think it really replaced tier 1 support. Either I&amp;#x27;m missing something that it&amp;#x27;s a lot better for some group(s) of people, or people adopted it because of promises that failed to materialize.</text></item><item><author>_petronius</author><text>I&amp;#x27;m less worried about stuff like ChatGPT killing things off, but more about just making everything noticeably a bit worse.&lt;p&gt;To take an analogy: bad voice recognition software abounds everywhere, not because it is better than what it replaced in terms of UX, but because it works &lt;i&gt;just enough&lt;/i&gt; and allows massive cost-savings on hiring people to do customer service jobs.&lt;p&gt;A world where most marketing copy is written by mediocre AI, and more and more written and visual content are generated by big models that are technically impressive but intellectually hollow is going to be one where the quality of everything sucks just a bit more, but it&amp;#x27;s so cheap that it becomes pervasive.&lt;p&gt;(This trend is already apparent and not created by, or limited to, ChatGPT.)</text></item></parent_chain><comment><author>EamonnMR</author><text>Phone trees are deliberately bad, so I assume voice recognition is deliberately worse. The goal is to frustrate nusance customers so that they give up.</text></comment>