<story><title>U.S. fines airlines more than $7M for not providing refunds</title><url>https://www.nytimes.com/2022/11/14/business/transportation-department-airline-fines.html</url></story><parent_chain><item><author>mattwad</author><text>They are the scum of the universe. If you don&amp;#x27;t pay for your seats, they will separate you and your party even if there are available seats together, because they know you&amp;#x27;ll shell out cash to fix it. (I think American does this now too, and possibly others but I haven&amp;#x27;t confirmed they also do it when there&amp;#x27;s available seats).</text></item><item><author>kaycebasques</author><text>I am relieved to see that regulators appear aware of the game that Frontier seems to be playing. I flew to Denver recently and didn&amp;#x27;t need to travel heavy so I went with their cheap fare. The flight from SFO was fine. The flight from DEN to SFO was extremely frustrating. We arrived at DEN early because we got a text message warning us about major TSA delays. Literally the moment we were about to board Frontier changed the flight status to canceled. The plane was there, we saw it arrive and I didn&amp;#x27;t get the impression there was mechanical issues. It was one of those situations where I intuited that it was useless to try to get my money back and I should just vow to never fly with them again and give everyone a heads up not to use them (like I am doing here).</text></item></parent_chain><comment><author>fossuser</author><text>Isn&amp;#x27;t that their whole game? If you&amp;#x27;re going to fly them you should know it.&lt;p&gt;They have the cheapest fares, but they do that by upselling everything and any mistake will be expensive. If that&amp;#x27;s worth it to you (and sometimes the cost difference is big enough for it to be worth it imo) then it can be a reasonable tradeoff.&lt;p&gt;Flying an extreme lost cost airline that&amp;#x27;s entire existence is predicated on this model and expecting them to act contrary to that is confusing to me.</text></comment>
<story><title>U.S. fines airlines more than $7M for not providing refunds</title><url>https://www.nytimes.com/2022/11/14/business/transportation-department-airline-fines.html</url></story><parent_chain><item><author>mattwad</author><text>They are the scum of the universe. If you don&amp;#x27;t pay for your seats, they will separate you and your party even if there are available seats together, because they know you&amp;#x27;ll shell out cash to fix it. (I think American does this now too, and possibly others but I haven&amp;#x27;t confirmed they also do it when there&amp;#x27;s available seats).</text></item><item><author>kaycebasques</author><text>I am relieved to see that regulators appear aware of the game that Frontier seems to be playing. I flew to Denver recently and didn&amp;#x27;t need to travel heavy so I went with their cheap fare. The flight from SFO was fine. The flight from DEN to SFO was extremely frustrating. We arrived at DEN early because we got a text message warning us about major TSA delays. Literally the moment we were about to board Frontier changed the flight status to canceled. The plane was there, we saw it arrive and I didn&amp;#x27;t get the impression there was mechanical issues. It was one of those situations where I intuited that it was useless to try to get my money back and I should just vow to never fly with them again and give everyone a heads up not to use them (like I am doing here).</text></item></parent_chain><comment><author>infotogivenm</author><text>Personally I’ve always seen them allow you to get up and relocate as soon as cabin doors closes. But yea, you didn’t pay for a seat assignment so you might get stuck where-ever. They’re pretty clear about this…&lt;p&gt;Flown Frontier many dozens of times, since I usually travel alone with just a backpack. It’s probably saved me $5-10k in my adult life. Very often it will be $150+ less than the next cheapest option.</text></comment>