<story><title>Airliner Repair, 24/7 Boeing’s traveling fix-it team (2008)</title><url>https://www.smithsonianmag.com/air-space-magazine/airliner-repair-247-9974457/</url></story><parent_chain><item><author>WalterBright</author><text>It costs $200,000 a day to have an airplane-on-ground. The AOG crew is Boeing&amp;#x27;s best engineers and mechanics. An airplane flying is earning money. An airplane on the ground loses money at a prodigious rate. Boeing&amp;#x27;s job, from design to AOG, is all about keeping the airplane in the air earning money as much as possible.&lt;p&gt;I read that Microsoft also has an &amp;quot;AOG&amp;quot; crew, to fix broken critical software systems. It&amp;#x27;s a big reason why companies by Microsoft software rather than open source. If a company&amp;#x27;s software stops working, the company stops making money, and they want it fixed ASAP.</text></item></parent_chain><comment><author>gambiting</author><text>I work in video games, for one of the largest publishers in the business - I can vouch for the Xbox part of that. If you have a game out there with a critical bug that makes it crash or interrupt gameplay for hundreds of thousands of players, you get direct access to the Xbox team, all the way to people behind the OS. Most intense 3 days of my life, fixing something that ultimately ended up being an unannounced change in their API behaviour that maybe looked harmless on paper but caused our game to be unplayable for about 2 million players. Basically Microsoft gave us direct line to their best teams so we got the fix in as quickly as we could.</text></comment>
<story><title>Airliner Repair, 24/7 Boeing’s traveling fix-it team (2008)</title><url>https://www.smithsonianmag.com/air-space-magazine/airliner-repair-247-9974457/</url></story><parent_chain><item><author>WalterBright</author><text>It costs $200,000 a day to have an airplane-on-ground. The AOG crew is Boeing&amp;#x27;s best engineers and mechanics. An airplane flying is earning money. An airplane on the ground loses money at a prodigious rate. Boeing&amp;#x27;s job, from design to AOG, is all about keeping the airplane in the air earning money as much as possible.&lt;p&gt;I read that Microsoft also has an &amp;quot;AOG&amp;quot; crew, to fix broken critical software systems. It&amp;#x27;s a big reason why companies by Microsoft software rather than open source. If a company&amp;#x27;s software stops working, the company stops making money, and they want it fixed ASAP.</text></item></parent_chain><comment><author>hef19898</author><text>Not just aerospace, I vividly remember the first, and last, time I saw an An-124 in person. They were hired to fly some 60 ton heavy mining equipment, a gearbox for a ore mill if I remember correctly, from Munich to some place in Asia. All in all, from hiring the Antonov to it leaving loaded for Asia, tool 3 days. That included sourcing and transportimg the equipment from the manufacturer to the airport.&lt;p&gt;Sometime time is so much money, that money is a seemingly second thought. Still the economics work out.&lt;p&gt;Side note, I was sure to see you under this submission before clicking on it! A pleasure as always!</text></comment>