<story><title>Products purchased at Apple Store in India cannot be refunded or exchanged</title><url>https://www.apple.com/in/shop/help/returns_refund</url></story><parent_chain><item><author>tumblewit</author><text>So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for &amp;lt;7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle and this time its left one wow!) so I contacted Apple to setup a return immediately. But nope! They are offering a replacement to me but the customer support is throwing policies in my face. Its insane that apple offers no refund for its own products.</text></item></parent_chain><comment><author>baybal2</author><text>Aluminium metallurgy strikes back.&lt;p&gt;That&amp;#x27;s why I am very hesitant to use it for mass manufactured goods.&lt;p&gt;ME misses 1 defect showing few months later, and you get n hundred thousand units recall, or worse, the client asking the money back. For a CM it&amp;#x27;s a complete devastation.&lt;p&gt;Machining is also very uneconomical unless you can contract high volume machining specialist, but that&amp;#x27;s impossible for most &amp;lt;1m runs.&lt;p&gt;Only the biggest PC makers like Asus, and Acer can afford custom casting, and press forging at economical scales, but even they don&amp;#x27;t go for aluminium everywhere. ASUS for example went with stamped steel shells for some economy models.</text></comment>
<story><title>Products purchased at Apple Store in India cannot be refunded or exchanged</title><url>https://www.apple.com/in/shop/help/returns_refund</url></story><parent_chain><item><author>tumblewit</author><text>So I bought a Macbook Air with M1 that I used for 3 months and noticed the right speaker cracking issue (apparently this is widespread on forums) and instead of going through the headache of repair service I ended up just tossing it online and buy a new one for &amp;lt;7500Rs in losses which I thought was a good deal. The new one has the same problem (yes I tried everything from restore to different audio but its not subtle and this time its left one wow!) so I contacted Apple to setup a return immediately. But nope! They are offering a replacement to me but the customer support is throwing policies in my face. Its insane that apple offers no refund for its own products.</text></item></parent_chain><comment><author>systemBuilder</author><text>In the USA we have a concept of a warrant of merchantability.  This implies that if you buy a product that is defective the manufacturer must take it back within a short period usually 30 days or less.  No exceptions.&lt;p&gt;With cars it is slightly different most states have something called a &amp;quot;lemon law.&amp;quot;  If there are more than three repair attempts in the first 6 months for the same issue and the problem is still not fixed then the manufacturer must offer a full refund.</text></comment>