<story><title>Best Buy Is Thriving in the Age of Amazon</title><url>https://www.bloomberg.com/news/features/2018-07-19/best-buy-should-be-dead-but-it-s-thriving-in-the-age-of-amazon</url></story><parent_chain><item><author>jmuguy</author><text>I ordered a TV from Amazon.  They use a third party service that schedules delivery with you.  Two dudes came out with TV, unboxed and set it up (put on stand, plugged in power to verify its working).&lt;p&gt;A few days after delivery I noticed a red line running along the top of the screen.  Contacted Amazon about replacement.  There was some issue with doing a direct replacement so they had me purchase another TV and then refunded the cost.&lt;p&gt;Dude comes out and picks up busted TV, puts it in box.  New dudes come out a few days later with new TV.&lt;p&gt;All of that is to say - it really wasn&amp;#x27;t a big deal to order it online.  Shipping was still free.   Also they took packaging material with them, so it was nice not having to deal with disposing of a gigantic box.</text></item><item><author>josefresco</author><text>Like most Americans I order a shitload from Amazon.  However the last item I bought from Best Buy was a TV (my old LG just ... died).&lt;p&gt;Ordered online, chose to pick up in store.&lt;p&gt;Drive 35 min to store&lt;p&gt;Pickup process takes 10-15 min&lt;p&gt;Drive 35 min home.&lt;p&gt;Left after dinner, was watching it that evening.&lt;p&gt;The only condition that would have prevented me from using this model would be traffic, as it could extend the trip by 60-90 minutes and would also increase my stress significantly.&lt;p&gt;Whereas Amazon would take 2-3 days (maybe more) and I&amp;#x27;d be shitting bricks worrying about it getting damaged and being forced through the horrors of shipping a return.</text></item></parent_chain><comment><author>jumelles</author><text>I can&amp;#x27;t tell whether you&amp;#x27;re happy with Amazon&amp;#x27;s service. It sounds to me like you waited for delivery, got a bad TV, waited for delivery &lt;i&gt;again&lt;/i&gt;...  but at least you don&amp;#x27;t have to deal with the box?&lt;p&gt;No thanks.</text></comment>
<story><title>Best Buy Is Thriving in the Age of Amazon</title><url>https://www.bloomberg.com/news/features/2018-07-19/best-buy-should-be-dead-but-it-s-thriving-in-the-age-of-amazon</url></story><parent_chain><item><author>jmuguy</author><text>I ordered a TV from Amazon.  They use a third party service that schedules delivery with you.  Two dudes came out with TV, unboxed and set it up (put on stand, plugged in power to verify its working).&lt;p&gt;A few days after delivery I noticed a red line running along the top of the screen.  Contacted Amazon about replacement.  There was some issue with doing a direct replacement so they had me purchase another TV and then refunded the cost.&lt;p&gt;Dude comes out and picks up busted TV, puts it in box.  New dudes come out a few days later with new TV.&lt;p&gt;All of that is to say - it really wasn&amp;#x27;t a big deal to order it online.  Shipping was still free.   Also they took packaging material with them, so it was nice not having to deal with disposing of a gigantic box.</text></item><item><author>josefresco</author><text>Like most Americans I order a shitload from Amazon.  However the last item I bought from Best Buy was a TV (my old LG just ... died).&lt;p&gt;Ordered online, chose to pick up in store.&lt;p&gt;Drive 35 min to store&lt;p&gt;Pickup process takes 10-15 min&lt;p&gt;Drive 35 min home.&lt;p&gt;Left after dinner, was watching it that evening.&lt;p&gt;The only condition that would have prevented me from using this model would be traffic, as it could extend the trip by 60-90 minutes and would also increase my stress significantly.&lt;p&gt;Whereas Amazon would take 2-3 days (maybe more) and I&amp;#x27;d be shitting bricks worrying about it getting damaged and being forced through the horrors of shipping a return.</text></item></parent_chain><comment><author>mnm1</author><text>Ordered a TV from Amazon the same way. The dudes said it was not their job to actually put it on the stand despite paying for and ordering white glove delivery. Had to do it myself with a friend later as it was too big to put up alone. This was about ten years ago. In retrospect, I should have known better who I was dealing with, but like most people here, I was ignorant of what Amazon was really like. This is minor compared to all their other shit.</text></comment>