<story><title>Amazon competitor got our belt listing taken down by saying it contains drugs</title><url>https://travelhead.medium.com/competitor-reported-our-no-buckle-belts-as-containing-a-dea-controlled-substance-and-got-us-e6df903172a3</url></story><parent_chain><item><author>smt88</author><text>I think what we&amp;#x27;re learning from many debacles on YouTube, Amazon, and Google is this:&lt;p&gt;Algorithms are not even close to substituting for human customer service, human moderation, and human judgment.&lt;p&gt;Maybe this means web-scale sites like Amazon&amp;#x27;s marketplace aren&amp;#x27;t viable. I&amp;#x27;m fine with that implication. Stores like Target and Walmart seem to have the same prices with human-curated inventories, and I don&amp;#x27;t really miss the millions of extra products Amazon has.</text></item></parent_chain><comment><author>prepend</author><text>Comcast has lots of humans and they suck worse than Google.&lt;p&gt;I don’t think the answer is humans or algorithms, the answer is organizations incentivized to solve customer problems. Google doesn’t care about customers, if they did, they would fix this. Customers are locked in because where else will you go.&lt;p&gt;Just like Comcast doesn’t care because there’s only one cable company, Google doesn’t really have any AdWords or Adsense competition.&lt;p&gt;I think the solution is more competition so use ddg. Once customers have mobility, Google will work to retain them.</text></comment>
<story><title>Amazon competitor got our belt listing taken down by saying it contains drugs</title><url>https://travelhead.medium.com/competitor-reported-our-no-buckle-belts-as-containing-a-dea-controlled-substance-and-got-us-e6df903172a3</url></story><parent_chain><item><author>smt88</author><text>I think what we&amp;#x27;re learning from many debacles on YouTube, Amazon, and Google is this:&lt;p&gt;Algorithms are not even close to substituting for human customer service, human moderation, and human judgment.&lt;p&gt;Maybe this means web-scale sites like Amazon&amp;#x27;s marketplace aren&amp;#x27;t viable. I&amp;#x27;m fine with that implication. Stores like Target and Walmart seem to have the same prices with human-curated inventories, and I don&amp;#x27;t really miss the millions of extra products Amazon has.</text></item></parent_chain><comment><author>fxtentacle</author><text>The cynic in me says that you have identified why big tech companies spend so much money funding GPT and similar research:&lt;p&gt;Soon, your appeal will be replied to by an AI, too. That way, most people will have the impression that they were reconsidered by a human and found in fault, which will likely make a large percentage of them give up. We&amp;#x27;re stonewalling real humans by building fake humans :(&lt;p&gt;And that means GPT could possibly reduce support costs for Amazon.</text></comment>