<story><title>37signals&apos; follow up on &quot;Get Satisfaction, Or Else...&quot;</title><url>http://www.37signals.com/svn/posts/1661-follow-up-on-get-satisfaction-or-else</url></story><parent_chain></parent_chain><comment><author>calambrac</author><text>The frustrating thing about this for me is that I liked Get Satisfaction.  It&apos;s a really well-done site, for the most part, and it was easy and convenient.  I had never used it deeply, and only for services that were actually using it as their primary support channel, so I didn&apos;t even realize that they had pages for companies that hadn&apos;t signed up with them.&lt;p&gt;All the GS pages look pretty much identical, save for a few logos.  After a while, you blow past the repeated boilerplate on each page, and you just use the functionality.  I was one of the people who would never have noticed the small distinctions between official and unofficial; I would have thought any GS page was sanctioned by the company, because frankly, it never would have even entered my mind that GS would so brazenly try to unilaterally pose as a company&apos;s support channel.&lt;p&gt;This is exactly the kind of thing that trademarks are intended to protect against.  I hate to say it, but all the hand-wringing over whether 37s was being rude by dropping a bomb of a blog post, is kind of silly.  It could have very legitimately been a bomb of a lawsuit.</text></comment>
<story><title>37signals&apos; follow up on &quot;Get Satisfaction, Or Else...&quot;</title><url>http://www.37signals.com/svn/posts/1661-follow-up-on-get-satisfaction-or-else</url></story><parent_chain></parent_chain><comment><author>pchristensen</author><text>I&apos;m impressed with how Jason handled it.  GS made some changes that sounded good enough to me, but after reading this post, I&apos;m firmly on 37signals side.  GetSatisfaction is a good idea but it&apos;s presented very deceptively and has the potential to hurt customers as much as it helps.</text></comment>