<story><title>The Worst SaaS Cancellation Policy on the Internet</title><url>http://www.sitebuilderreport.com/blog/the-worst-cancellation-policy-on-the-internet</url></story><parent_chain></parent_chain><comment><author>ChuckMcM</author><text>File an FTC complaint about them, and a BBB one, and send a complaint to Dun &amp;amp; Bradstreet while you are at it, and post something on ripoffreport if they are still around. Then change your credit card # ( get a new number &amp;#x2F; card )&lt;p&gt;Sounds like these guys are exploiting the same flaw in CC payments that a number of phone services, domain name registrars, buyer protection services, etc exploit which is that there is no way to &amp;#x27;pre-decline&amp;#x27; a charge to your credit card. They will keep charging your card (regardless of your cancellation) and when you complain they will send the CC company a copy of your &lt;i&gt;initial&lt;/i&gt; signup &amp;#x2F; agreement and won&amp;#x27;t include any follow up documentation. You will have to send your email as documentation as &amp;#x27;proof&amp;#x27; month after month. Many people just give up and pay the the money. The local news station has a consumerist segment they run now and then, this sort of scam comes up frequently.&lt;p&gt;Clearly you are not alone: &lt;a href=&quot;http://www.ripoffreport.com/reports/directory/1and1-internet&quot; rel=&quot;nofollow&quot;&gt;http:&amp;#x2F;&amp;#x2F;www.ripoffreport.com&amp;#x2F;reports&amp;#x2F;directory&amp;#x2F;1and1-internet&lt;/a&gt;</text></comment>
<story><title>The Worst SaaS Cancellation Policy on the Internet</title><url>http://www.sitebuilderreport.com/blog/the-worst-cancellation-policy-on-the-internet</url></story><parent_chain></parent_chain><comment><author>nate</author><text>This is a tangent, but I had a similar reaction to Honest company (baby products) and cancelling. My wife signed up to their trial subscription delivery thing for diaper for our newborn. This is Jessica Alba&amp;#x27;s company.&lt;p&gt;We sign up for the trial online. The diapers were fine, but we still liked the indicator strip on the Pampers better. So my wife goes to the website to cancel. Can&amp;#x27;t cancel online. Great.&lt;p&gt;So she has to call. But then she&amp;#x27;s on hold for 10 minutes, at which point being a brand new parent, she needs to nurse the newborn and can&amp;#x27;t be on hold any longer. So she emails to cancel, no response.&lt;p&gt;A second call, another 10 minute hold time, and almost giving up again, she finally gets through to someone to cancel and she has to go through a series of questions before cancelling.&lt;p&gt;Honest seems to be preying on new parents who simply don&amp;#x27;t have the willpower or time to deal with cancelling. Checking out reviews, it seems a lot of people have this 10 minute &amp;quot;hold time&amp;quot;. I&amp;#x27;m suspicious it&amp;#x27;s just an automated wait time, and their representatives aren&amp;#x27;t really that busy.</text></comment>