<story><title>Say goodbye to hold music</title><url>https://blog.google/products/pixel/hold-for-me/</url></story><parent_chain><item><author>elliottinvent</author><text>Yep, the end result of Google’s play here is that Duplex calls Duplex and they tie themselves up in 3 hours of AI chess to result in zero.</text></item><item><author>cactus2093</author><text>Does anyone else find this to be a pretty hilarious example of a tech arms race? It solves a real problem, assuming it works, but what a strange, rube-goldberg-esque use of technology.&lt;p&gt;Service Provider buys voice recognition software and sets up complex maze of phone tree options to drive users away from the human support agents (even though the users can&amp;#x27;t solve their problem without human intervention - if you don&amp;#x27;t want to pay for enough support agents for your call volume, wouldn&amp;#x27;t it just be simpler to let me cancel my damn account online??).&lt;p&gt;Now user can deploy their own speech synthesis bot to wait on hold, with what is presumably a complex system of AI decisionmaking to be able to navigate the maze and find a human support agent to connect you with.</text></item></parent_chain><comment><author>whereistimbo</author><text>Google might fingerprint Duplex voice so it could detect each other, maybe if two Duplex realized that both of them are Duplex, they will use dial-up like sound to exchange data.</text></comment>
<story><title>Say goodbye to hold music</title><url>https://blog.google/products/pixel/hold-for-me/</url></story><parent_chain><item><author>elliottinvent</author><text>Yep, the end result of Google’s play here is that Duplex calls Duplex and they tie themselves up in 3 hours of AI chess to result in zero.</text></item><item><author>cactus2093</author><text>Does anyone else find this to be a pretty hilarious example of a tech arms race? It solves a real problem, assuming it works, but what a strange, rube-goldberg-esque use of technology.&lt;p&gt;Service Provider buys voice recognition software and sets up complex maze of phone tree options to drive users away from the human support agents (even though the users can&amp;#x27;t solve their problem without human intervention - if you don&amp;#x27;t want to pay for enough support agents for your call volume, wouldn&amp;#x27;t it just be simpler to let me cancel my damn account online??).&lt;p&gt;Now user can deploy their own speech synthesis bot to wait on hold, with what is presumably a complex system of AI decisionmaking to be able to navigate the maze and find a human support agent to connect you with.</text></item></parent_chain><comment><author>elliottinvent</author><text>When they could just send I&amp;#x2F;O and call it a draw in 40ms.</text></comment>