<story><title>Incarcerated and Facebook</title><url>https://medium.com/@callumprentice/incarcerated-facebook-ebfba8885ae3</url></story><parent_chain></parent_chain><comment><author>nucleardog</author><text>What scares me most about all these stories and personal experience, is it often seems the only way to get these actual issues resolved is to know someone that works at the company, or have enough of a platform on the internet that eventually the cost of the bad PR gets to be enough that someone notices and fixes it.&lt;p&gt;I don&amp;#x27;t know anyone that works at Facebook&amp;#x2F;Google&amp;#x2F;Uber&amp;#x2F;etc. When I have issues they just go unresolved. Uber Eats double-submitted my order after throwing up a bundle of internal server errors and literally my only recourse at this point is apparently to sue them to get my $26 back. (Which I&amp;#x27;m seriously considering -- even if I don&amp;#x27;t get my $26 back, it will certainly cost them more than $26 just to respond so at least the cosmic accounting will balance out.)&lt;p&gt;It would be really nice if there were companies to give my money to that &lt;i&gt;did&lt;/i&gt; have some semblance of customer support that didn&amp;#x27;t require making friends with the right people or curating a social media following.</text></comment>
<story><title>Incarcerated and Facebook</title><url>https://medium.com/@callumprentice/incarcerated-facebook-ebfba8885ae3</url></story><parent_chain></parent_chain><comment><author>NhanH</author><text>A few months ago, someone tried to create a fake account to impersonate my mom. And long story short, somehow we couldn&amp;#x27;t get 2FA sms token to login again(which I suspect is a bug), then the account was disabled not given a reason.&lt;p&gt;We tried the process to verify it was her account, but after being asked to submit passport photo + her photo, the ticket stops progressing for the past 2 months and it has been very frustrating for us. The account has years of my mom&amp;#x27;s photo that wasn&amp;#x27;t backed up elsewhere. If there happens to be any engineer passing by that can escalate this internally, I would be much appreciated.&lt;p&gt;Facebook&amp;#x27;s &amp;quot;user support&amp;quot; is getting to the point where Google&amp;#x27;s support is looking like a sane one. At least the automated system works when it is supposed to. I got a couple of really weird behaviors trying to unlock the account: the system asked to select an item from an empty list to send 2FA code. The initial sms 2FA code that we received when the attacker tried to login somehow got wrong encoding data (utf8 vs utf16), which shows up as non sensical Chinese character.</text></comment>