<story><title>Ask HN: I&apos;m a small business and Google locked me out</title><text>I&amp;#x27;m the owner of small construction business and I need to get access to an old gmail for recovery purposes that Google has suspended for nonpayment.&lt;p&gt;I can&amp;#x27;t get a hold of anyone at the same time that my email is more important than ever. Google suggests to &amp;quot;contact their support, may take 7 days&amp;quot; even after I successfully entered the phone 2FA and a recovery email code.&lt;p&gt;Every day I&amp;#x27;m locked out things get worse.&lt;p&gt;Does anyone have any tips for contacting Google, maybe talking to a human being?&lt;p&gt;Thank you HN</text></story><parent_chain><item><author>BlackJack</author><text>Please email me (email in profile) and I will try to get you support internally.</text></item></parent_chain><comment><author>dang</author><text>All: it&amp;#x27;s understandable that commenters react with generic indignation about how things shouldn&amp;#x27;t work that way, but please let&amp;#x27;s not pile on a user who&amp;#x27;s trying to help another user. It stacks up into the wrong incentive. After doing this once or twice and running into a buzzsaw of protest, who would want to it again?&lt;p&gt;Also, these comments appear mechanically and interchangeably every time the topic comes up, which means they&amp;#x27;re not the greatest for intellectual curiosity (&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;news.ycombinator.com&amp;#x2F;newsguidelines.html&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;news.ycombinator.com&amp;#x2F;newsguidelines.html&lt;/a&gt;).</text></comment>
<story><title>Ask HN: I&apos;m a small business and Google locked me out</title><text>I&amp;#x27;m the owner of small construction business and I need to get access to an old gmail for recovery purposes that Google has suspended for nonpayment.&lt;p&gt;I can&amp;#x27;t get a hold of anyone at the same time that my email is more important than ever. Google suggests to &amp;quot;contact their support, may take 7 days&amp;quot; even after I successfully entered the phone 2FA and a recovery email code.&lt;p&gt;Every day I&amp;#x27;m locked out things get worse.&lt;p&gt;Does anyone have any tips for contacting Google, maybe talking to a human being?&lt;p&gt;Thank you HN</text></story><parent_chain><item><author>BlackJack</author><text>Please email me (email in profile) and I will try to get you support internally.</text></item></parent_chain><comment><author>folli</author><text>As respectable as your involvement in the situation is, this is exactly how it&amp;#x27;s not supposed to work.&lt;p&gt;It seems that the only way for a small business to get in contact with someone at Google is to raise hell on social media (or HN) and to wait for someone to take mercy on you.</text></comment>