<story><title>LastPass appears to be holding users&apos; passwords hostage</title><url>https://alternativeto.net/news/2022/1/lastpass-seemingly-deliberately-holding-users-password-data-hostage-alongside-new-pricing-plans/</url></story><parent_chain><item><author>bostik</author><text>I can say with full confidence that this at least has nothing to do with their hostage situation:&lt;p&gt;&amp;gt; &lt;i&gt;Having no formal support channel&lt;/i&gt;&lt;p&gt;When I last had to deal with their so-called support, all contact details were very efficiently hidden. Once you found a page with a phone number, and the hours you could call them, there was one final surprise:&lt;p&gt;&amp;quot;The phone number you are trying to reach is not in use&amp;quot;. The only contact that works reliably at LastPass is their billing department. Make of that what you will.</text></item></parent_chain><comment><author>hffftz</author><text> I usually use this website to find companies&amp;#x27; phone numbers: &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;gethuman.com&amp;#x2F;phone-number&amp;#x2F;LastPass&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;gethuman.com&amp;#x2F;phone-number&amp;#x2F;LastPass&lt;/a&gt;&lt;p&gt;It tells you that it is a credit monitoring service when you call, but it is indeed the password manager service....&lt;p&gt;800-830-6680 and then press 3 (the other 2 options disconnect you)</text></comment>
<story><title>LastPass appears to be holding users&apos; passwords hostage</title><url>https://alternativeto.net/news/2022/1/lastpass-seemingly-deliberately-holding-users-password-data-hostage-alongside-new-pricing-plans/</url></story><parent_chain><item><author>bostik</author><text>I can say with full confidence that this at least has nothing to do with their hostage situation:&lt;p&gt;&amp;gt; &lt;i&gt;Having no formal support channel&lt;/i&gt;&lt;p&gt;When I last had to deal with their so-called support, all contact details were very efficiently hidden. Once you found a page with a phone number, and the hours you could call them, there was one final surprise:&lt;p&gt;&amp;quot;The phone number you are trying to reach is not in use&amp;quot;. The only contact that works reliably at LastPass is their billing department. Make of that what you will.</text></item></parent_chain><comment><author>techdragon</author><text>While it was harder than it should have been to reach them. The one support interaction I’ve ever needed to have with them (domain name change went badly with master password email account re-verification before I added a secondary email) was amazing. They had a thorough security checking, identification confirmation process that would make it more difficult for social engineering, they were able to fix up the email over the course of a 45 minute phone call (I did mention it was thorough)</text></comment>