<story><title>Zoho.com CEO says domain with 40M users suspended for abuse complaint</title><url>https://twitter.com/svembu/status/1044265646739996673</url></story><parent_chain><item><author>JohnTHaller</author><text>The importance of using a reliable registrar can&amp;#x27;t be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence.  Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?</text></item></parent_chain><comment><author>toast0</author><text>They probably registered the name very early in their corporate life. At some point, they had a real business, and a business critical domain name, but they didn&amp;#x27;t realize they needed to do something different. My CEO registered our business names at network solutions, &lt;i&gt;sigh&lt;/i&gt;.&lt;p&gt;Anyway, as a wakeup call -- if you have a business critical domain name, you need to find (and use) a registrar that has a registry lock procedure for the TLD you&amp;#x27;re in. A registry lock means the registry won&amp;#x27;t process changes from your registrar unless you authorize them, which makes it a lot harder to change things on purpose, or by an attacker. I imagine abuse takedowns could still go through though -- but there will at least be more people who know you care about your domain.</text></comment>
<story><title>Zoho.com CEO says domain with 40M users suspended for abuse complaint</title><url>https://twitter.com/svembu/status/1044265646739996673</url></story><parent_chain><item><author>JohnTHaller</author><text>The importance of using a reliable registrar can&amp;#x27;t be overstated. tierra.net looks like a small company, without 24hr support, and with an abandoned social media presence.  Why would a company with 40M users use a tiny registrar to save 2 bucks on a domain name?</text></item></parent_chain><comment><author>svembu1</author><text>This was not the company used. The domain registrar market has gone through consolidation and it ended up here. We have been moving domains and this is a cautionary tale for us.</text></comment>