<story><title>SouthwestAirlines&apos; Meltdown Shows How Corporations Pit Consumers Against Workers</title><url>https://thecolumn.substack.com/p/southwest-airlines-christmas-meltdown</url></story><parent_chain><item><author>Eisenstein</author><text>&amp;gt; Southwest Airlines ticketing agents, cashiers at Nando’s Chicken, low-wage call center workers for Verizon overseas, become corporate sin eaters&lt;p&gt;This is why it is a good idea to be nice to the people you deal with on the front lines, and write a very politely worded letter to the head of the department at the company you are dealing with, and potentially letters to their boss, and their boss, etc. Mail it, if possible, as a follow-up to the email. I am sure people here need no instruction on how to find the appropriate person in the corporate structure to contact with their concern. These are the people who can get things done -- not just for you, but for everyone. Oh, don&amp;#x27;t forget that if you have a 401k you may legitimately be a stockholder in the company, so you can mention that if true.</text></item></parent_chain><comment><author>oefrha</author><text>&amp;gt; I am sure people here need no instruction on how to find the appropriate person in the corporate structure to contact with their concern.&lt;p&gt;Sounds like you live in a different world from most of us. In our world, complaining loudly on the Internet, whipping up an outrage is often the only way out; there are daily examples on this very forum.</text></comment>
<story><title>SouthwestAirlines&apos; Meltdown Shows How Corporations Pit Consumers Against Workers</title><url>https://thecolumn.substack.com/p/southwest-airlines-christmas-meltdown</url></story><parent_chain><item><author>Eisenstein</author><text>&amp;gt; Southwest Airlines ticketing agents, cashiers at Nando’s Chicken, low-wage call center workers for Verizon overseas, become corporate sin eaters&lt;p&gt;This is why it is a good idea to be nice to the people you deal with on the front lines, and write a very politely worded letter to the head of the department at the company you are dealing with, and potentially letters to their boss, and their boss, etc. Mail it, if possible, as a follow-up to the email. I am sure people here need no instruction on how to find the appropriate person in the corporate structure to contact with their concern. These are the people who can get things done -- not just for you, but for everyone. Oh, don&amp;#x27;t forget that if you have a 401k you may legitimately be a stockholder in the company, so you can mention that if true.</text></item></parent_chain><comment><author>barbazoo</author><text>How would you go about finding out how to access the manager of some department within MegaCorp? All one can do these days is fill out some contact form and maybe someday getting an email from some noreply email address. I&amp;#x27;m also chuckling at the thought of me mentioning that I&amp;#x27;m a stock holder.
This feels very detached from reality.</text></comment>