<story><title>Cloudflare Network Performance Issues</title><url>https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr</url></story><parent_chain><item><author>profmonocle</author><text>Once cloudflare.com came back I decided to check out their business SLA, and it&amp;#x27;s not very encouraging:&lt;p&gt;&amp;gt; For any and each Outage Period during a monthly billing period the Company will provide as a Service Credit an amount calculated as follows: Service Credit = (Outage Period minutes * Affected Customer Ratio) ÷ Scheduled Availability minutes&lt;p&gt;- &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;business-sla&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;business-sla&amp;#x2F;&lt;/a&gt;&lt;p&gt;So assuming an outage affects 100% of your users (this one seems like it did, but that&amp;#x27;s not clear), they only refund the time the service was offline? According to pingdom this outage lasted ~25 minutes, so that&amp;#x27;s 25&amp;#x2F;(31 * 24 * 60) = .056% of our bill, roughly 11 cents.&lt;p&gt;It sounds like you just don&amp;#x27;t pay for the time the service didn&amp;#x27;t work, which isn&amp;#x27;t much of a guarantee, that&amp;#x27;s just expected (of course you shouldn&amp;#x27;t pay for services not provided). Most SLAs for critical services have something like under 99.99% uptime you get 10% of your bill back, under 99.5% you get 20% back, under 99% you get 50% back. (*Numbers completely made up to demonstrate the concept.)&lt;p&gt;Am I misreading this? Morning coffee hasn&amp;#x27;t kicked in yet so maybe I am.</text></item></parent_chain><comment><author>btown</author><text>This doesn&amp;#x27;t surprise me at all - SLA&amp;#x27;s are widely overrated. No SLA will cover damages incurred by lost business due to an outage. What you likely want is some kind of third-party insurance for downtime caused by outages out of your control - but I&amp;#x27;m not even sure this exists.</text></comment>
<story><title>Cloudflare Network Performance Issues</title><url>https://www.cloudflarestatus.com/incidents/tx4pgxs6zxdr</url></story><parent_chain><item><author>profmonocle</author><text>Once cloudflare.com came back I decided to check out their business SLA, and it&amp;#x27;s not very encouraging:&lt;p&gt;&amp;gt; For any and each Outage Period during a monthly billing period the Company will provide as a Service Credit an amount calculated as follows: Service Credit = (Outage Period minutes * Affected Customer Ratio) ÷ Scheduled Availability minutes&lt;p&gt;- &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;business-sla&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;business-sla&amp;#x2F;&lt;/a&gt;&lt;p&gt;So assuming an outage affects 100% of your users (this one seems like it did, but that&amp;#x27;s not clear), they only refund the time the service was offline? According to pingdom this outage lasted ~25 minutes, so that&amp;#x27;s 25&amp;#x2F;(31 * 24 * 60) = .056% of our bill, roughly 11 cents.&lt;p&gt;It sounds like you just don&amp;#x27;t pay for the time the service didn&amp;#x27;t work, which isn&amp;#x27;t much of a guarantee, that&amp;#x27;s just expected (of course you shouldn&amp;#x27;t pay for services not provided). Most SLAs for critical services have something like under 99.99% uptime you get 10% of your bill back, under 99.5% you get 20% back, under 99% you get 50% back. (*Numbers completely made up to demonstrate the concept.)&lt;p&gt;Am I misreading this? Morning coffee hasn&amp;#x27;t kicked in yet so maybe I am.</text></item></parent_chain><comment><author>zymhan</author><text>They reserve the best SLA for Enterprise, naturally.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;plans&amp;#x2F;enterprise&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.cloudflare.com&amp;#x2F;plans&amp;#x2F;enterprise&amp;#x2F;&lt;/a&gt;&lt;p&gt;&amp;gt; 100% uptime and 25x Enterprise SLA&lt;p&gt;&amp;gt; In the rare event of downtime, Enterprise customers receive a 25x credit against the monthly fee, in proportion to the respective disruption and affected customer ratio.</text></comment>