<story><title>Moving On...</title><url>http://www.thiswebhost.com/blog/2011/08/16/moving-on/</url></story><parent_chain><item><author>giberson</author><text>&lt;i&gt;I assume everyone will agree with this statement, but I&apos;ll state it anyway: You can&apos;t cancel valid accounts! If the account is paid in full, and assuming the account isn&apos;t being used for nefarious purposes, you cannot cancel valid accounts for any reason.
If I have a Rackspace account, I can go into twitter and say &quot;Rackspace fucking sucks, everyone who works there can go fuck themselves,&quot; and there&apos;s no chance in hell my account would be canceled. The idea that they are still defending this action is unbelievable.&lt;/i&gt;&lt;p&gt;You are way off base on this point.&lt;p&gt;Any company can refuse service to an individual for any non discriminatory circumstance. A company can&apos;t refuse your business because your race, ethnicity, age or sex or any other determination of discrimination by law but they certainly don&apos;t have to do business with you if you&apos;re a dick (Pardon my language). If you want to badmouth a company&apos;s service or product that you are currently using they certainly can choose to let (force) you to take your business elsewhere (closing your account). You may be entitled to a refund matching the remaining duration on your account, maybe--but as a company they don&apos;t have to put up with you forever just because you gave them some money.&lt;p&gt;Now, I&apos;m not defending This*&apos;s customer service or actions, I&apos;m simply pointing out a blatantly false presupposition you are making.</text></item><item><author>gfunk911</author><text>1. Are there seriously smiley faces in this serious post defending your company?&lt;p&gt;2. From what I can understand, they suspended multiple accounts, one of which was paid in full.  The paid in full account&apos;s owner cursed out the company on twitter.&lt;p&gt;I assume everyone will agree with this statement, but I&apos;ll state it anyway: You can&apos;t cancel valid accounts!  If the account is paid in full, and assuming the account isn&apos;t being used for nefarious purposes, you cannot cancel valid accounts for any reason.&lt;p&gt;If I have a Rackspace account, I can go into twitter and say &quot;Rackspace fucking sucks, everyone who works there can go fuck themselves,&quot; and there&apos;s no chance in hell my account would be canceled.  The idea that they are still defending this action is unbelievable.&lt;p&gt;If I hypothetically had an account with This* (which I would never ever have), and there&apos;s an outage of some kind and I call to complain, I&apos;m going to be afraid that if I lose my cool for a second, my account&apos;s gonna be canceled.  I&apos;m not exaggerating, I would legitimately have that fear.  And one is supposed to do business with this people?  Are they out of their minds?</text></item></parent_chain><comment><author>raldi</author><text>If you&apos;re taking a bus between two cities, can they decide in the middle of the trip that they don&apos;t want your business anymore, refund half your money, and leave you at the side of the road?&lt;p&gt;Of course not. That&apos;s called breach of contract.&lt;p&gt;And unless This* has a carefully-written escape clause in their service contract, they would be just as liable for canceling service in the middle of a contract period as well.</text></comment>
<story><title>Moving On...</title><url>http://www.thiswebhost.com/blog/2011/08/16/moving-on/</url></story><parent_chain><item><author>giberson</author><text>&lt;i&gt;I assume everyone will agree with this statement, but I&apos;ll state it anyway: You can&apos;t cancel valid accounts! If the account is paid in full, and assuming the account isn&apos;t being used for nefarious purposes, you cannot cancel valid accounts for any reason.
If I have a Rackspace account, I can go into twitter and say &quot;Rackspace fucking sucks, everyone who works there can go fuck themselves,&quot; and there&apos;s no chance in hell my account would be canceled. The idea that they are still defending this action is unbelievable.&lt;/i&gt;&lt;p&gt;You are way off base on this point.&lt;p&gt;Any company can refuse service to an individual for any non discriminatory circumstance. A company can&apos;t refuse your business because your race, ethnicity, age or sex or any other determination of discrimination by law but they certainly don&apos;t have to do business with you if you&apos;re a dick (Pardon my language). If you want to badmouth a company&apos;s service or product that you are currently using they certainly can choose to let (force) you to take your business elsewhere (closing your account). You may be entitled to a refund matching the remaining duration on your account, maybe--but as a company they don&apos;t have to put up with you forever just because you gave them some money.&lt;p&gt;Now, I&apos;m not defending This*&apos;s customer service or actions, I&apos;m simply pointing out a blatantly false presupposition you are making.</text></item><item><author>gfunk911</author><text>1. Are there seriously smiley faces in this serious post defending your company?&lt;p&gt;2. From what I can understand, they suspended multiple accounts, one of which was paid in full.  The paid in full account&apos;s owner cursed out the company on twitter.&lt;p&gt;I assume everyone will agree with this statement, but I&apos;ll state it anyway: You can&apos;t cancel valid accounts!  If the account is paid in full, and assuming the account isn&apos;t being used for nefarious purposes, you cannot cancel valid accounts for any reason.&lt;p&gt;If I have a Rackspace account, I can go into twitter and say &quot;Rackspace fucking sucks, everyone who works there can go fuck themselves,&quot; and there&apos;s no chance in hell my account would be canceled.  The idea that they are still defending this action is unbelievable.&lt;p&gt;If I hypothetically had an account with This* (which I would never ever have), and there&apos;s an outage of some kind and I call to complain, I&apos;m going to be afraid that if I lose my cool for a second, my account&apos;s gonna be canceled.  I&apos;m not exaggerating, I would legitimately have that fear.  And one is supposed to do business with this people?  Are they out of their minds?</text></item></parent_chain><comment><author>utunga</author><text>&amp;#62; Any company can refuse service to an individual for any non discriminatory circumstance.&lt;p&gt;Well, sure, ahead of time, but not after the contract has begun.</text></comment>