<story><title>Aussie ISV buys ads to wake up Google support</title><url>https://www.crn.com.au/news/aussie-isv-buys-ads-to-wake-up-google-support-529698</url></story><parent_chain></parent_chain><comment><author>throwamay1241</author><text>I helped my mother reformat her computer remotely. We successfully ported her mail client but managed to lose her gmail password - meaning we had enough access to send&amp;#x2F;receive emails but not create new sessions. The account was created some time in 2006. A week prior to the reformat she had changed jobs, and lost the mobile phone number associated with her account.&lt;p&gt;The second factor email was associated with my account, I could see reset codes come through which were relayed to her but would result in an &amp;#x27;oops, something went wrong&amp;#x27;. My guess is a bug due to account age &amp;#x2F; whatever.&lt;p&gt;I figured we had enough evidence to obtain a password reset, so I googled for gmail support contact details. There are none.&lt;p&gt;I then tried repeatedly to contact Google via twitter, all my tweets were ignored - probably because I only have like 20 followers.&lt;p&gt;In the end, my mother ended up porting her old mobile number to a prepaid sim, as $previouscompany had disconnected the number entirely, and used that as the second factor to reset the account.&lt;p&gt;Pretty damn frustrating that Google doesn&amp;#x27;t have any unpaid inbound support _AT ALL_.&lt;p&gt;Next time I&amp;#x27;ll consider paying a twitter influencer to impersonate me (or my mother), or paying for adspace, or using a mail service that exposes at least some form of support.</text></comment>
<story><title>Aussie ISV buys ads to wake up Google support</title><url>https://www.crn.com.au/news/aussie-isv-buys-ads-to-wake-up-google-support-529698</url></story><parent_chain></parent_chain><comment><author>funkidredd</author><text>Wow!! My company made HackerNews! Yeah, what an arseache it&amp;#x27;s been - and just checked and nothing has been actioned still despite the negative coverage. Google truly don&amp;#x27;t give a shit I&amp;#x27;m afraid.</text></comment>