<story><title>Segment Is Now Free for Early-Stage Startups</title><url>https://segment.com/startups/</url></story><parent_chain><item><author>nlh</author><text>I have to say, a few years ago I was the world’s biggest Segment evangelist. My absolutely favorite analytics service, and for any web project I worked on, installing Segment was step 1. I ran it primarily on my own company’s site (100k visitors&amp;#x2F;month, most of whom were not monetized) and I think I paid them $79&amp;#x2F;month. Worth every penny as a router to send up to GA, Heap, and others.  Their data warehouse became a wonderful adjunct part of my analytics stack (and maybe my bill went up to $200 or so when they added that.)&lt;p&gt;Then they changed their pricing so that bill became $1200 (per month!). Total insanity. When I did some consulting work for another startup that had even higher traffic numbers (150k-200k uniques) but was also very lightly monetized, I actually lost some serious political capital with the CEO when he saw the Segment price quote of nearly $2000 per month. He thought I was trying to fleece them.&lt;p&gt;Sorry guys. I think you’ve built a REALLY awesome product and I &amp;#x2F; similarly small businesses are clearly not the target demographic anymore, and I’m sure you’re now making metric boatloads of money from big enterprise customers who don’t care about a $20k annual bill for analytics, but man, it’s disappointing to be so priced out of what was once a great part of my toolkit.</text></item></parent_chain><comment><author>chanfest22</author><text>100% agree. We are working on a YC W18 company (www.cointracker.io) and loved that Segment made it easy to get up and running on a bunch of metrics platforms. Really slick product!&lt;p&gt;Unfortunately, the recent price hikes are &lt;i&gt;completely&lt;/i&gt; out of line with the value we are getting with the product and we are being financially forced to stop using the service. Chatting with the sales team has been extremely painful and unhelpful. It has been incredibly validating to hear that everyone else here is feeling the same way.&lt;p&gt;@Ilya — I really hope you&amp;#x27;ll consider taking this feedback to heart. You have absolutely nailed the product. The pricing needs a complete overhaul.</text></comment>
<story><title>Segment Is Now Free for Early-Stage Startups</title><url>https://segment.com/startups/</url></story><parent_chain><item><author>nlh</author><text>I have to say, a few years ago I was the world’s biggest Segment evangelist. My absolutely favorite analytics service, and for any web project I worked on, installing Segment was step 1. I ran it primarily on my own company’s site (100k visitors&amp;#x2F;month, most of whom were not monetized) and I think I paid them $79&amp;#x2F;month. Worth every penny as a router to send up to GA, Heap, and others.  Their data warehouse became a wonderful adjunct part of my analytics stack (and maybe my bill went up to $200 or so when they added that.)&lt;p&gt;Then they changed their pricing so that bill became $1200 (per month!). Total insanity. When I did some consulting work for another startup that had even higher traffic numbers (150k-200k uniques) but was also very lightly monetized, I actually lost some serious political capital with the CEO when he saw the Segment price quote of nearly $2000 per month. He thought I was trying to fleece them.&lt;p&gt;Sorry guys. I think you’ve built a REALLY awesome product and I &amp;#x2F; similarly small businesses are clearly not the target demographic anymore, and I’m sure you’re now making metric boatloads of money from big enterprise customers who don’t care about a $20k annual bill for analytics, but man, it’s disappointing to be so priced out of what was once a great part of my toolkit.</text></item></parent_chain><comment><author>ivolo</author><text>Hey, just wanted to let you know that we&amp;#x27;re reading&amp;#x2F;listening and this is really helpful feedback. I&amp;#x27;d love to do a phone call, and get your feedback on a few pricing&amp;#x2F;packaging changes we&amp;#x27;re working on. If you&amp;#x27;re willing, my email is ilya @segment.com</text></comment>