<story><title>The &apos;Great Resignation&apos; is really the &apos;Great Discontent&apos;</title><url>https://www.gallup.com/workplace/351545/great-resignation-really-great-discontent.aspx</url></story><parent_chain><item><author>cratermoon</author><text>&amp;gt; When something critical comes up&lt;p&gt;The problem: &lt;i&gt;everything&lt;/i&gt; looks &amp;#x27;critical&amp;#x27; to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That&amp;#x27;s how we ended up with 24&amp;#x2F;7 support and &amp;quot;five nines&amp;quot; availability. I&amp;#x27;m old enough to remember that banks opened late and closed early, didn&amp;#x27;t operate on weekends or holidays, and if you didn&amp;#x27;t get your paycheck cashed by 4pm Friday you were out of luck until Monday at 10am. Grocery stores, malls, and tons of other places opened in the morning and closed at night, and most places didn&amp;#x27;t open on Sunday at all. Those that did opened later &amp;quot;after church&amp;quot;.</text></item><item><author>logosmonkey</author><text>Pay me well, provide good benefits, allow a flexible work schedule where I can work when I want to and still get day to day life stuff done and hire enough people so I can consistently work only the 40 hours you are actually paying me for. My current job does that and I love it. When something critical comes up I&amp;#x27;m happy to work over a weekend to hit a deadline because I know my manager will comp me back time when I need it.&lt;p&gt;The thing that&amp;#x27;s always burned me out at work is letting people on my team go through attrition or layoffs and expecting the rest of us to pick up all the slack like it didn&amp;#x27;t take 3 other people to do it.&lt;p&gt;It&amp;#x27;s frankly a pretty simple formula.</text></item></parent_chain><comment><author>chousuke</author><text>There&amp;#x27;s nothing wrong with 24&amp;#x2F;7 support and high availability; just pay people to do evening and night shifts and compensate anyone who gets called to help with an incident outside normal working hours.&lt;p&gt;Night shifts can be pretty rough, but back when I still did shifts I sacrificed a couple nights around new year once and added a good chunk of money to my usual income that month over a few days due to getting holiday compensation (double pay) plus night shift compensation and that got doubled again for being an emergency substitute for another person who&amp;#x27;d gotten sick.&lt;p&gt;You only get problems when social manipulation is used to pressure workers into providing that level of support without appropriate compensation.</text></comment>
<story><title>The &apos;Great Resignation&apos; is really the &apos;Great Discontent&apos;</title><url>https://www.gallup.com/workplace/351545/great-resignation-really-great-discontent.aspx</url></story><parent_chain><item><author>cratermoon</author><text>&amp;gt; When something critical comes up&lt;p&gt;The problem: &lt;i&gt;everything&lt;/i&gt; looks &amp;#x27;critical&amp;#x27; to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That&amp;#x27;s how we ended up with 24&amp;#x2F;7 support and &amp;quot;five nines&amp;quot; availability. I&amp;#x27;m old enough to remember that banks opened late and closed early, didn&amp;#x27;t operate on weekends or holidays, and if you didn&amp;#x27;t get your paycheck cashed by 4pm Friday you were out of luck until Monday at 10am. Grocery stores, malls, and tons of other places opened in the morning and closed at night, and most places didn&amp;#x27;t open on Sunday at all. Those that did opened later &amp;quot;after church&amp;quot;.</text></item><item><author>logosmonkey</author><text>Pay me well, provide good benefits, allow a flexible work schedule where I can work when I want to and still get day to day life stuff done and hire enough people so I can consistently work only the 40 hours you are actually paying me for. My current job does that and I love it. When something critical comes up I&amp;#x27;m happy to work over a weekend to hit a deadline because I know my manager will comp me back time when I need it.&lt;p&gt;The thing that&amp;#x27;s always burned me out at work is letting people on my team go through attrition or layoffs and expecting the rest of us to pick up all the slack like it didn&amp;#x27;t take 3 other people to do it.&lt;p&gt;It&amp;#x27;s frankly a pretty simple formula.</text></item></parent_chain><comment><author>lotsofpulp</author><text>&amp;gt;The problem: everything looks &amp;#x27;critical&amp;#x27; to folks with a greedy and selfish streak who rise high in management and have their pay tied to the quarterly stock price. That&amp;#x27;s how we ended up with 24&amp;#x2F;7 support and &amp;quot;five nines&amp;quot; availability.&lt;p&gt;I think it was because customers preferred to patronize banks and stores that were open longer hours, and so they won business by selling something customers wanted.  Similarly, I thought customers liked 24&amp;#x2F;7 support and five nines availability (especially for internet and electricity).&lt;p&gt;If labor prices go up, then maybe those perks will be scaled back because customers will not be able to afford them.  I already see fast food restaurants around me no longer open before 11AM and after 7PM.</text></comment>