<story><title>Gandi loses data, customers told to use their own backups</title><url>https://status.gandi.net/timeline/events/2109</url></story><parent_chain><item><author>kryogen1c</author><text>This is god damn unbelievable&lt;p&gt;&amp;quot;Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we&amp;#x27;ll have to make it clearer, and stop assuming that it&amp;#x27;s an industry wide knowledge.&amp;quot;</text></item><item><author>EnderMB</author><text>Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;andreaganduglia&amp;#x2F;status&amp;#x2F;1215199147701231616&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;andreaganduglia&amp;#x2F;status&amp;#x2F;12151991477012316...&lt;/a&gt;&lt;p&gt;While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a &amp;quot;no bullshit&amp;quot; company they need to put something out to their customers asap.</text></item></parent_chain><comment><author>alpaca128</author><text>Big words for a company that&amp;#x27;s in trouble for not backing up data themselves.</text></comment>
<story><title>Gandi loses data, customers told to use their own backups</title><url>https://status.gandi.net/timeline/events/2109</url></story><parent_chain><item><author>kryogen1c</author><text>This is god damn unbelievable&lt;p&gt;&amp;quot;Andrea, sorry about that and the incident. If we led you to believe that you had nothing to do on your side when warned multiple times to make your back ups, then we&amp;#x27;ll have to make it clearer, and stop assuming that it&amp;#x27;s an industry wide knowledge.&amp;quot;</text></item><item><author>EnderMB</author><text>Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;andreaganduglia&amp;#x2F;status&amp;#x2F;1215199147701231616&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;andreaganduglia&amp;#x2F;status&amp;#x2F;12151991477012316...&lt;/a&gt;&lt;p&gt;While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a &amp;quot;no bullshit&amp;quot; company they need to put something out to their customers asap.</text></item></parent_chain><comment><author>dmix</author><text>After another support person made a joke in response to his very serious post.&lt;p&gt;This is one of the worst responses I’ve ever seen from a company, and I’m not being hyperbolic.</text></comment>