<story><title>Cloudflare silently deleted my DNS records</title><url>https://txti.es/cloudflare-deleted-my-dns</url></story><parent_chain><item><author>wu_187</author><text>what if their email address is @ the domain</text></item><item><author>nodesocket</author><text>I do wonder; when a domain is suspended, why don&amp;#x27;t you send out a courtesy notification e-mail?</text></item><item><author>jgrahamc</author><text>Thanks. Appreciate it. I’ll let the team look into it and communicate with you first.</text></item><item><author>iudqnolq</author><text>OP here.&lt;p&gt;You can post updates with any relevant information. Probably goes without saying, but if the issue has to do with my billing or address please don&amp;#x27;t post specific details without asking me first.&lt;p&gt;I will link to this comment from TFA for verification. (Edit: added to the bottom. If you need more verification you have my email.)&lt;p&gt;Edit2: I see that the domain is back in my account and listed as &amp;quot;Pending Nameserver Update&amp;quot;. I don&amp;#x27;t think that&amp;#x27;s because of something I did.</text></item><item><author>jgrahamc</author><text>This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees).&lt;p&gt;BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.</text></item></parent_chain><comment><author>thefifthsetpin</author><text>Even if cloudflare stopped publishing the correct MX records for a domain, wouldn&amp;#x27;t Cloudflare still be able to send email to the MX server that had been specified?  Seems like email should at worst be down for everyone but Cloudflare.</text></comment>
<story><title>Cloudflare silently deleted my DNS records</title><url>https://txti.es/cloudflare-deleted-my-dns</url></story><parent_chain><item><author>wu_187</author><text>what if their email address is @ the domain</text></item><item><author>nodesocket</author><text>I do wonder; when a domain is suspended, why don&amp;#x27;t you send out a courtesy notification e-mail?</text></item><item><author>jgrahamc</author><text>Thanks. Appreciate it. I’ll let the team look into it and communicate with you first.</text></item><item><author>iudqnolq</author><text>OP here.&lt;p&gt;You can post updates with any relevant information. Probably goes without saying, but if the issue has to do with my billing or address please don&amp;#x27;t post specific details without asking me first.&lt;p&gt;I will link to this comment from TFA for verification. (Edit: added to the bottom. If you need more verification you have my email.)&lt;p&gt;Edit2: I see that the domain is back in my account and listed as &amp;quot;Pending Nameserver Update&amp;quot;. I don&amp;#x27;t think that&amp;#x27;s because of something I did.</text></item><item><author>jgrahamc</author><text>This is being looked into internally and I am involved. Likely won’t post an update here as it pertains to a customer account (unless customer agrees).&lt;p&gt;BTW If you, dear reader, ever find yourself so frustrated with Cloudflare that you feel like your only recourse is a blog post... my email is jgc@cloudflare.com and I’m happy to hear from people.</text></item></parent_chain><comment><author>belorn</author><text>If the only contact information the registrar has is the @ of the domain then that likely mean that the registrar is failing the contractual obligations that exist between the registry and registrar. While I have not read the exact contract that exist for .com registrars, I am confident enough to say that you can not do that.</text></comment>