<story><title>Letters about Soap (1997)</title><url>https://people.cs.ksu.edu/~schmidt/soap.txt</url></story><parent_chain></parent_chain><comment><author>bbarnett</author><text>Part of me thinks this was faked&amp;#x2F;exaggerated at the time, except...&lt;p&gt;Once on Amazon, I ordered an open tent.  Basically, it is just an aluminum frame, 12 feet×12, 8 feet high, with canvas, to keep the sun off when presenting things at outdoor events.&lt;p&gt;The one I received took 5 weeks to arrive, and was supposed to be new. 
But it was used, with scruff marks on the posts.  I sent pics, and said &amp;quot;Hey, this is supposed to be new!  What gives!!&amp;quot;&lt;p&gt;An immediate &amp;quot;Sorry&amp;quot; with a &amp;quot;We have shipped a replacement.&amp;quot; was the response.  Really, all I wanted was a discount, mostly to compensate me for the paint I needed to buy.&lt;p&gt;But OK, I said thanks.  And waited.&lt;p&gt;8 weeks later, I again contacted them.  &amp;quot;Where is my replacement?  Do you have a tracking number?  It has not arrived yet.&amp;quot;&lt;p&gt;Another immediate response, &amp;quot;We have shipped you a replacement...&amp;quot;&lt;p&gt;Whatever, I think.  Scam, I think.&lt;p&gt;1 week later, it arrives.  I notice the ship date, and realise it was the original replacement.&lt;p&gt;Worried, I contact them, and explain that the first replacement had arrived, all is good, it was just late, can they cancel the replacement&amp;#x27;s replacement?&lt;p&gt;I received a response &amp;quot;We have shipped a replacement.&amp;quot;&lt;p&gt;And yes, I now have 4 of the things.  I did not try to contact them again, for fear of ending up with more.&lt;p&gt;They got 5 stars though.</text></comment>
<story><title>Letters about Soap (1997)</title><url>https://people.cs.ksu.edu/~schmidt/soap.txt</url></story><parent_chain></parent_chain><comment><author>joshstrange</author><text>Flashbacks of most long support threads I&amp;#x27;ve been on...&lt;p&gt;&amp;gt; Hi I&amp;#x27;m $insertNewName and I&amp;#x27;ll be taking over your case. Have you tried turning it off and on again?&lt;p&gt;Despite 10 other interactions suggesting the same thing :facepalm:&lt;p&gt;That and just finding whatever support article comes up when they stuff a few keywords into their search, no matter that the same document has been linked multiple times before in the thread.</text></comment>