<story><title>Apple Sent Two Men to My House</title><url>https://blog.vellumatlanta.com/2016/05/17/apple-sent-two-men-to-my-house-no-they-werent-assassins/</url></story><parent_chain><item><author>fenomas</author><text>&amp;quot;Reaching out via social&amp;quot; seems to be the new &amp;quot;can I speak to a supervisor&amp;quot;.&lt;p&gt;True story - a month ago my credit card bill showed a mysterious $100 charge from Amazon. Phone support found the charge but couldn&amp;#x27;t figure out why it had been made, and eventually asked me to call my bank and dispute it(!!). That sounded like crazy talk, but rather than arguing I just said thanks and tweeted @amazon. Their social people referred me to someone who wound up figuring out how to cancel the charge.</text></item><item><author>JarvisSong</author><text>It&amp;#x27;s great that this happened. It&amp;#x27;s annoying that it indicates the best way to get support from Apple is to make a prominent blog post.</text></item></parent_chain><comment><author>rahoulb</author><text>My bank (NatWest) kept sending me my bank statements in Braille, even though I had opted out of paper statements completely.  Six months of calling them up on the phone or going into branch; each time I was told it was sorted, only for the next month another braille statement to arrive.  Complained about it on twitter and within four hours it was fixed.&lt;p&gt;They don&amp;#x27;t seem to care unless there&amp;#x27;s a chance of other people noticing.</text></comment>
<story><title>Apple Sent Two Men to My House</title><url>https://blog.vellumatlanta.com/2016/05/17/apple-sent-two-men-to-my-house-no-they-werent-assassins/</url></story><parent_chain><item><author>fenomas</author><text>&amp;quot;Reaching out via social&amp;quot; seems to be the new &amp;quot;can I speak to a supervisor&amp;quot;.&lt;p&gt;True story - a month ago my credit card bill showed a mysterious $100 charge from Amazon. Phone support found the charge but couldn&amp;#x27;t figure out why it had been made, and eventually asked me to call my bank and dispute it(!!). That sounded like crazy talk, but rather than arguing I just said thanks and tweeted @amazon. Their social people referred me to someone who wound up figuring out how to cancel the charge.</text></item><item><author>JarvisSong</author><text>It&amp;#x27;s great that this happened. It&amp;#x27;s annoying that it indicates the best way to get support from Apple is to make a prominent blog post.</text></item></parent_chain><comment><author>zaroth</author><text>Disputing the charge is the right thing to do in any case. Your CC company should make it very easy to login and mark the charge as problematic. They want to know if bad charges are coming in from the vendor, and this is the best way to track it.&lt;p&gt;I personally don&amp;#x27;t think twice about disputing fraudulent  or even mistaken charges. I can see how you might want to reserve this tool as an all-else-fails, but really CC companies should be appreciative of people using the tool because it gives them useful signals. Much better than the many many others who are missing the charge and paying for it by mistake.</text></comment>