<story><title>AEG combi microwave unusable after update: device thinks it is a steam oven</title><url>https://www.tellerreport.com/tech/2022-03-18-aeg-combi-microwave-unusable-after-update--device-thinks-it-is-a-steam-oven.Bkxu7Aa-z9.html</url></story><parent_chain><item><author>denton-scratch</author><text>Electrolux are a horrible company. They seem to have borged a whole load of other brands, which all have now descended to Electrolux&amp;#x27;s abysmal standards.&lt;p&gt;- They don&amp;#x27;t support their own products; the warranty is served by a third-party&lt;p&gt;- Their products are built to a price-point, and fail just after the warranty is up&lt;p&gt;- Spare parts are expensive&lt;p&gt;- They apparently have neither an email address or phone number&lt;p&gt;The water heater in my AEG dishwasher failed three times in six months. Each time I had to wait a month for the repair man to arrive, declare that my water-heater had failed, and come back two weeks later to fit the part.&lt;p&gt;I don&amp;#x27;t understand why market forces haven&amp;#x27;t bankrupted them.</text></item></parent_chain><comment><author>wpietri</author><text>&amp;gt; I don&amp;#x27;t understand why market forces haven&amp;#x27;t bankrupted them.&lt;p&gt;I think the short answer is that companies spend many hundreds of billions each year manipulating the market. Instead of going to all the hard work of building a trusted brand, you can just buy one people have a vague familiarity with, spend a bunch on marketing, and ship cheap garbage until the brand value has been reduced to zero.</text></comment>
<story><title>AEG combi microwave unusable after update: device thinks it is a steam oven</title><url>https://www.tellerreport.com/tech/2022-03-18-aeg-combi-microwave-unusable-after-update--device-thinks-it-is-a-steam-oven.Bkxu7Aa-z9.html</url></story><parent_chain><item><author>denton-scratch</author><text>Electrolux are a horrible company. They seem to have borged a whole load of other brands, which all have now descended to Electrolux&amp;#x27;s abysmal standards.&lt;p&gt;- They don&amp;#x27;t support their own products; the warranty is served by a third-party&lt;p&gt;- Their products are built to a price-point, and fail just after the warranty is up&lt;p&gt;- Spare parts are expensive&lt;p&gt;- They apparently have neither an email address or phone number&lt;p&gt;The water heater in my AEG dishwasher failed three times in six months. Each time I had to wait a month for the repair man to arrive, declare that my water-heater had failed, and come back two weeks later to fit the part.&lt;p&gt;I don&amp;#x27;t understand why market forces haven&amp;#x27;t bankrupted them.</text></item></parent_chain><comment><author>rootusrootus</author><text>That isn&amp;#x27;t limited to Electrolux in my experience, it may be fairly common.  Samsung, for example, has exactly the same arms-length third party warranty support pattern.  Wait a while, get a tech to come see what part needs to be replaced, wait some more, tech comes back to actually do the work.  Meanwhile your appliance is out of service.  Pretty soon it starts to look preferable to just discard the appliance and buy a new one even if that means spending a thousand bucks.  Perhaps this is all by design.&lt;p&gt;Oh, and in case it needed to be said -- I strongly, strongly recommend avoiding Samsung for appliances.  They are awful.  The part of Samsung that does monitors and smartphones seems pretty great, but their appliance division makes abysmal stuff.</text></comment>