<story><title>Twilio blocked our account and with it hundreds of our customers [resolved]</title><text>I&amp;#x27;m the founder of a tech startup in the field of telephony and we use Twilio for parts of our service.&lt;p&gt;A little over 3 hours ago our entire account was suspended without reason. We received an email stating that fact without further explanation.&lt;p&gt;Since then, we are trying to get in contact with them through every channel we could find: email, Twitter, LinkedIn, and I even tried emailing Jeff Lawson, their CEO. They don&amp;#x27;t have a support number we can call.&lt;p&gt;We are not a small customer and we have been with them for more than 6 years. It&amp;#x27;s deeply frustrating that despite that fact, we don&amp;#x27;t seem to matter to them at all.&lt;p&gt;If you work at Twilio or if you can help us get in touch with them, I&amp;#x27;d be indebted to you forever!</text></story><parent_chain><item><author>work_for_x</author><text>I work for Twilio and forwarded it internally. If you are 6 years with the company, you probably have an AE assigned to your company or have been in touch with any other human being along the way?&lt;p&gt;UPDATE: Your account should be active now.</text></item></parent_chain><comment><author>_ikfm</author><text>Yes, it&amp;#x27;s active now after almost 7 hours. Thank you!&lt;p&gt;I plan to update everyone on what happened as soon as I get some sleep first. I&amp;#x27;ve been up since 7 am and it&amp;#x27;s 2 am now. The incident started at 7 pm.</text></comment>
<story><title>Twilio blocked our account and with it hundreds of our customers [resolved]</title><text>I&amp;#x27;m the founder of a tech startup in the field of telephony and we use Twilio for parts of our service.&lt;p&gt;A little over 3 hours ago our entire account was suspended without reason. We received an email stating that fact without further explanation.&lt;p&gt;Since then, we are trying to get in contact with them through every channel we could find: email, Twitter, LinkedIn, and I even tried emailing Jeff Lawson, their CEO. They don&amp;#x27;t have a support number we can call.&lt;p&gt;We are not a small customer and we have been with them for more than 6 years. It&amp;#x27;s deeply frustrating that despite that fact, we don&amp;#x27;t seem to matter to them at all.&lt;p&gt;If you work at Twilio or if you can help us get in touch with them, I&amp;#x27;d be indebted to you forever!</text></story><parent_chain><item><author>work_for_x</author><text>I work for Twilio and forwarded it internally. If you are 6 years with the company, you probably have an AE assigned to your company or have been in touch with any other human being along the way?&lt;p&gt;UPDATE: Your account should be active now.</text></item></parent_chain><comment><author>morrbo</author><text>It&amp;#x27;s a bit shit that they had to jump through so many hoops, with HN being the only one that actually worked (after 7 hours) in order to get in touch. Serious kudos to you for helping them but I know a lot of people who wouldn&amp;#x27;t touch your company with a bargepole for these kind of reasons. Having to kick up a fuss on social media in order to get service, how very 2021..</text></comment>