<story><title>Moving On...</title><url>http://www.thiswebhost.com/blog/2011/08/16/moving-on/</url></story><parent_chain></parent_chain><comment><author>gfunk911</author><text>1. Are there seriously smiley faces in this serious post defending your company?&lt;p&gt;2. From what I can understand, they suspended multiple accounts, one of which was paid in full.  The paid in full account&apos;s owner cursed out the company on twitter.&lt;p&gt;I assume everyone will agree with this statement, but I&apos;ll state it anyway: You can&apos;t cancel valid accounts!  If the account is paid in full, and assuming the account isn&apos;t being used for nefarious purposes, you cannot cancel valid accounts for any reason.&lt;p&gt;If I have a Rackspace account, I can go into twitter and say &quot;Rackspace fucking sucks, everyone who works there can go fuck themselves,&quot; and there&apos;s no chance in hell my account would be canceled.  The idea that they are still defending this action is unbelievable.&lt;p&gt;If I hypothetically had an account with This* (which I would never ever have), and there&apos;s an outage of some kind and I call to complain, I&apos;m going to be afraid that if I lose my cool for a second, my account&apos;s gonna be canceled.  I&apos;m not exaggerating, I would legitimately have that fear.  And one is supposed to do business with this people?  Are they out of their minds?</text></comment>
<story><title>Moving On...</title><url>http://www.thiswebhost.com/blog/2011/08/16/moving-on/</url></story><parent_chain></parent_chain><comment><author>elliottcarlson</author><text>&quot;I would like to remind people that contacting us with abusive e-mail messages is in fact illegal and we will be taking the appropriate steps to forward these messages and information gathered to both the relevant ISP’s and law enforcement agencies. &quot;&lt;p&gt;From what I understand, from doing some research, this is not necessarily the case. Threatening someone would be illegal, harassment as well - but profanity for the most part is not illegal in most places (though there are certain states and countries that do have profanity laws). Additionally, &quot;abusive&quot; is a term that can be quite broad, and in certain cases it could definitely be a judgement call on how one person might see it compared to someone else. I&apos;m not saying people should go cursing out any one they have a complaint with, but at the same time if you are dealing with customer support, you need to have thick skin and patience - and if necessary then cancel the business relationship with the customer, but don&apos;t go pulling the legal card on an unhappy customer in every case.</text></comment>