<story><title>I&apos;ve built my first successful side project, and I hate it</title><url>https://switowski.com/blog/i-have-built-my-first-successful-side-project-and-i-hate-it/</url></story><parent_chain><item><author>7bit</author><text>I find it hard to believe that this is true. For 100$ a month I expect a far more polished product than for 20$, where I can look over a lot of missing features.&lt;p&gt;If features don&amp;#x27;t work as advertised, I will absolutely make no distinction between a 500$ or 1$ product, and will demand a fix. But I will more likely have more patient if the service is cheap, before migrating away.&lt;p&gt;And then, if your customers are businesses, do you think the employees really care how much the product costs? No.</text></item><item><author>siliconc0w</author><text>One suggestion is simply increase the price.  Price is strongly correlated with quality of customer.   Price also acts as signaling that this is a tool for professionals who make actual money and so shouldn&amp;#x27;t be bothered coughing up something trivial like $100 for a subscription.  You end up making more with far less customer support.</text></item></parent_chain><comment><author>levocardia</author><text>&amp;gt;For 100$ a month I expect a far more polished product than for 20$&lt;p&gt;I hate to put you on blast but this is &lt;i&gt;exactly&lt;/i&gt; why people charge $100&amp;#x2F;mo instead of $20&amp;#x2F;mo. They do not want the customers who feel (sorry for the term) &amp;quot;entitled&amp;quot; to a heroic level of features, support, polish, etc. They want people who have a hair-on-fire emergency that is so awful that they&amp;#x27;d gladly pay $1000&amp;#x2F;mo for it, and are thankful that your software - klunky as it is - is giving them $900&amp;#x2F;mo of free value.</text></comment>
<story><title>I&apos;ve built my first successful side project, and I hate it</title><url>https://switowski.com/blog/i-have-built-my-first-successful-side-project-and-i-hate-it/</url></story><parent_chain><item><author>7bit</author><text>I find it hard to believe that this is true. For 100$ a month I expect a far more polished product than for 20$, where I can look over a lot of missing features.&lt;p&gt;If features don&amp;#x27;t work as advertised, I will absolutely make no distinction between a 500$ or 1$ product, and will demand a fix. But I will more likely have more patient if the service is cheap, before migrating away.&lt;p&gt;And then, if your customers are businesses, do you think the employees really care how much the product costs? No.</text></item><item><author>siliconc0w</author><text>One suggestion is simply increase the price.  Price is strongly correlated with quality of customer.   Price also acts as signaling that this is a tool for professionals who make actual money and so shouldn&amp;#x27;t be bothered coughing up something trivial like $100 for a subscription.  You end up making more with far less customer support.</text></item></parent_chain><comment><author>dghlsakjg</author><text>Having run my own tourism business (so dealing with consumers directly, rather than b2b), and having spoken to many other business owners, this is counterintuitively true.&lt;p&gt;My worst customers were the ones that ask for discounts, or are otherwise looking for a deal. My theory is that people that happily fork out for an expensive product have already seen the value.&lt;p&gt;There are exceptions, but a lot of business owners see the same pattern.</text></comment>