<story><title>Stripe’s payments APIs: the first ten years</title><url>https://stripe.com/blog/payment-api-design</url></story><parent_chain><item><author>louisvgchi</author><text>I&amp;#x27;m very happy with Stripe&amp;#x27;s API; it&amp;#x27;s one of their best selling points.&lt;p&gt;I&amp;#x27;m very unhappy with their support, which is automated by bots and I&amp;#x27;ve gone around in circles with such a bot.&lt;p&gt;Unfortunately their support plans are between a rock and a hard place. It&amp;#x27;s either[1]:&lt;p&gt;(1) Free, but garbage. (2) Starting at £1,400 per month.&lt;p&gt;The reason I chose Azure for my cloud provider was because Microsoft are obsessed with support, and I can get[2]:&lt;p&gt;Free, £21.62 per month, £74.54 per month, £745.31 per month  for different levels of availability, response times, and assistance type.&lt;p&gt;I wish I could pay Stripe some amount per month to talk to a human who speaks English when I need it.&lt;p&gt;Or else, the first competitor to Stripe that offers this and I will jump ship. I already took a look at Paddle, but their approach with customers is equally appalling.&lt;p&gt;[1]: &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;stripe.com&amp;#x2F;en-gb&amp;#x2F;support-and-services#compare-plans&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;stripe.com&amp;#x2F;en-gb&amp;#x2F;support-and-services#compare-plans&lt;/a&gt;
[2]: &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;azure.microsoft.com&amp;#x2F;en-gb&amp;#x2F;support&amp;#x2F;plans&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;azure.microsoft.com&amp;#x2F;en-gb&amp;#x2F;support&amp;#x2F;plans&amp;#x2F;&lt;/a&gt;</text></item></parent_chain><comment><author>edwinwee</author><text>Edwin from Stripe here. I&amp;#x27;m sorry this happened. We have one bot&amp;#x2F;automated reponse, which is our first reply to say, &amp;quot;we&amp;#x27;ve received your message and we&amp;#x27;ll get back to you soon.&amp;quot; Beyond that, every interaction with Stripe Support is with a human. We&amp;#x27;ve invested quite a lot in support this year—the team itself is larger, and each week, we now survey tens of thousands of Stripe users who&amp;#x27;ve talked with our support team recently, and 4&amp;#x2F;5 say they&amp;#x27;re satisified. But it sounds like we&amp;#x27;ve dropped the ball in your case, and I&amp;#x27;d love to learn why. Would you be able to forward those emails to me at edwin@stripe.com? (And if anyone else reading this had a similar time with us, please email me. I&amp;#x27;d really like to help dig into each one and see what went wrong.)</text></comment>
<story><title>Stripe’s payments APIs: the first ten years</title><url>https://stripe.com/blog/payment-api-design</url></story><parent_chain><item><author>louisvgchi</author><text>I&amp;#x27;m very happy with Stripe&amp;#x27;s API; it&amp;#x27;s one of their best selling points.&lt;p&gt;I&amp;#x27;m very unhappy with their support, which is automated by bots and I&amp;#x27;ve gone around in circles with such a bot.&lt;p&gt;Unfortunately their support plans are between a rock and a hard place. It&amp;#x27;s either[1]:&lt;p&gt;(1) Free, but garbage. (2) Starting at £1,400 per month.&lt;p&gt;The reason I chose Azure for my cloud provider was because Microsoft are obsessed with support, and I can get[2]:&lt;p&gt;Free, £21.62 per month, £74.54 per month, £745.31 per month  for different levels of availability, response times, and assistance type.&lt;p&gt;I wish I could pay Stripe some amount per month to talk to a human who speaks English when I need it.&lt;p&gt;Or else, the first competitor to Stripe that offers this and I will jump ship. I already took a look at Paddle, but their approach with customers is equally appalling.&lt;p&gt;[1]: &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;stripe.com&amp;#x2F;en-gb&amp;#x2F;support-and-services#compare-plans&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;stripe.com&amp;#x2F;en-gb&amp;#x2F;support-and-services#compare-plans&lt;/a&gt;
[2]: &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;azure.microsoft.com&amp;#x2F;en-gb&amp;#x2F;support&amp;#x2F;plans&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;azure.microsoft.com&amp;#x2F;en-gb&amp;#x2F;support&amp;#x2F;plans&amp;#x2F;&lt;/a&gt;</text></item></parent_chain><comment><author>ruffrey</author><text>Another data point. I have not used phone support, but been a customer since 2013 and have used the live chat quite a bit. It has always been extremely good. Never gone around with a bot. Last chat was maybe 1 month ago.</text></comment>