<story><title>The physical Apple Card is a case of form over function</title><url>https://www.jeffgeerling.com/blog/2019/physical-apple-card-case-form-over-function</url></story><parent_chain><item><author>cageface</author><text>On another note my experience with customer service on the Apple card is absolutely abysmal. My card was locked on Monday probably because I&amp;#x27;m traveling in Europe and that flagged some fraud detection algorithm. With any of my other cards I could resolve this in minutes with a quick SMS or at worst a phone call. Instead I&amp;#x27;m &lt;i&gt;still&lt;/i&gt; waiting for a call back from a representative that was promised to come no later than Wednesday.&lt;p&gt;I guess I&amp;#x27;ll add this to the growing list of recent Apple products that look nice but are overdesigned and under engineered and functionally inferior to the competition.</text></item></parent_chain><comment><author>masto</author><text>Oh god yes. I got mine a couple of weeks ago and almost immediately experienced the worst customer service ever from a bank (and that’s saying something). I was considered documenting my story and sending to The Verge or something, because they’d eat this up on launch day, but ultimately my laziness and lack of free time prevailed.&lt;p&gt;The short version is that it was similar to yours. Half my transactions were declined for suspected fraud. Most of the time I was able to approve them and retry, but when I booked a non refundable hotel stay in Europe and then had it cancelled on me a couple of days later, the serious downward spiral started. Their chat support was completely incompetent and after literally promising me (I have it in writing, the only good thing about chat support) that I would have no more problems with the card, the next day it was deactivated. Nobody I dealt with ever seemed to understand the concept of fixing a problem, they just kept repeating vague statements about protecting me, without ever addressing my desire to use my card to pay for things, which seemed like the whole point when I signed up for it.&lt;p&gt;I’ve since given up on it for anything other than buying slurpees at the convenience store.</text></comment>
<story><title>The physical Apple Card is a case of form over function</title><url>https://www.jeffgeerling.com/blog/2019/physical-apple-card-case-form-over-function</url></story><parent_chain><item><author>cageface</author><text>On another note my experience with customer service on the Apple card is absolutely abysmal. My card was locked on Monday probably because I&amp;#x27;m traveling in Europe and that flagged some fraud detection algorithm. With any of my other cards I could resolve this in minutes with a quick SMS or at worst a phone call. Instead I&amp;#x27;m &lt;i&gt;still&lt;/i&gt; waiting for a call back from a representative that was promised to come no later than Wednesday.&lt;p&gt;I guess I&amp;#x27;ll add this to the growing list of recent Apple products that look nice but are overdesigned and under engineered and functionally inferior to the competition.</text></item></parent_chain><comment><author>ksaj</author><text>&amp;gt; overdesigned&lt;p&gt;Underdesigned in this case. When thinking in terms of &amp;quot;designed to fail&amp;quot; this is seriously egregious. Having the most expensive phone with every useless widget you can throw in is one thing, but being forced to show off a shiny but pathetically impossible to maintain product because it would simply break if handled normally is really stretching it to the limits.&lt;p&gt;This is an example of X-Megacorp making a shitty product and then blaming the consumer for not being willing or able to keep it as a status symbol.&lt;p&gt;That&amp;#x27;s why we have so many &amp;quot;awesome&amp;quot; phones out there with cracked up screens. Look around and you can&amp;#x27;t miss them. Shit products at a premium, when the &amp;quot;lesser&amp;quot; models are clearly better.</text></comment>