<story><title>MacBook Pro Keyboard Drives Me Crazy</title><url>https://ryanbigg.com/2019/08/can-apple-please-design-a-laptop-that-has-a-functional-keyboard-for-the-love-of-all-that-is-precious</url></story><parent_chain><item><author>tolmasky</author><text>The worst part is that I can tell this keyboard is actually having a detrimental effect on my typing abilities. Since being on these keyboards for years now, I&amp;#x27;ve noticed that my typing speed has slowed, as I spend a significant amount of cognitive energy preparing to fix mistakes. The faster you type, the more annoying it is to go farther back to fix something. I&amp;#x27;m not sure how to quantify the focus it steals from tasks or the anxiety it gives me, but I think they are also real. Not to mention it is infuriating to see some strange spelling error that is completely the keyboard&amp;#x27;s fault in a message or email you sent, making you look like an idiot.&lt;p&gt;The thread from @getify ( &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;getify&amp;#x2F;status&amp;#x2F;1165300052463480832&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;getify&amp;#x2F;status&amp;#x2F;1165300052463480832&lt;/a&gt; ) on having to wait &lt;i&gt;3 days&lt;/i&gt; for a repair, even though it is done in-store is truly infuriating. He is absolutely right that it makes no sense to have to leave a computer sitting around doing nothing, and you should just be able to be told to bring it back when your computer &lt;i&gt;would be&lt;/i&gt; 24 hours away from being repaired. The computer isn&amp;#x27;t being shipped anywhere, but Apple must still severely hamper your productivity on a product you spent &lt;i&gt;thousands of dollars on&lt;/i&gt;.&lt;p&gt;Their constant reference to a &amp;quot;small minority of users experiencing this&amp;quot; in light of these huge delays at the store for a super-quick and simple fix has become insulting. I won&amp;#x27;t register anywhere as someone &amp;quot;experiencing this issue&amp;quot; since I don&amp;#x27;t have 3 days to not use my computer for a fix that will probably break again in months.</text></item></parent_chain><comment><author>vegardx</author><text>&amp;gt; having to wait 3 days for a repair, even though it is done in-store is truly infuriating&lt;p&gt;Oh - but it gets worse. I had my keyboard replaced a year ago, and it took over a week. In Norway they don&amp;#x27;t stock US International keyboards, which I can accept, but they can&amp;#x27;t (or won&amp;#x27;t, hard to tell) order a replacement unit before taking it into service. So it has to stay with them while they wait a 3-5 days just to get the spare parts. Great!&lt;p&gt;I was about to walk out of the store when they told me they needed my password to run &amp;quot;keyboard diagnostics&amp;quot; and that they were unsure wether or not KEYS FALLING OFF was covered by warranty.</text></comment>
<story><title>MacBook Pro Keyboard Drives Me Crazy</title><url>https://ryanbigg.com/2019/08/can-apple-please-design-a-laptop-that-has-a-functional-keyboard-for-the-love-of-all-that-is-precious</url></story><parent_chain><item><author>tolmasky</author><text>The worst part is that I can tell this keyboard is actually having a detrimental effect on my typing abilities. Since being on these keyboards for years now, I&amp;#x27;ve noticed that my typing speed has slowed, as I spend a significant amount of cognitive energy preparing to fix mistakes. The faster you type, the more annoying it is to go farther back to fix something. I&amp;#x27;m not sure how to quantify the focus it steals from tasks or the anxiety it gives me, but I think they are also real. Not to mention it is infuriating to see some strange spelling error that is completely the keyboard&amp;#x27;s fault in a message or email you sent, making you look like an idiot.&lt;p&gt;The thread from @getify ( &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;getify&amp;#x2F;status&amp;#x2F;1165300052463480832&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;twitter.com&amp;#x2F;getify&amp;#x2F;status&amp;#x2F;1165300052463480832&lt;/a&gt; ) on having to wait &lt;i&gt;3 days&lt;/i&gt; for a repair, even though it is done in-store is truly infuriating. He is absolutely right that it makes no sense to have to leave a computer sitting around doing nothing, and you should just be able to be told to bring it back when your computer &lt;i&gt;would be&lt;/i&gt; 24 hours away from being repaired. The computer isn&amp;#x27;t being shipped anywhere, but Apple must still severely hamper your productivity on a product you spent &lt;i&gt;thousands of dollars on&lt;/i&gt;.&lt;p&gt;Their constant reference to a &amp;quot;small minority of users experiencing this&amp;quot; in light of these huge delays at the store for a super-quick and simple fix has become insulting. I won&amp;#x27;t register anywhere as someone &amp;quot;experiencing this issue&amp;quot; since I don&amp;#x27;t have 3 days to not use my computer for a fix that will probably break again in months.</text></item></parent_chain><comment><author>addicted</author><text>I contrast this with the experience my dad has while traveling in NYC with his pro laptop in about 2011. The Apple Store needed 3 days to repair, and he was leaving the city before then. They simply recommended a 3rd party repairer who could do it within the day, which is what happened, and consequently giving my dad what he needed, boosting the Apple eco system, and providing better feelings towards Apple.&lt;p&gt;In the past 5 or so years, however, Apple has consistently been killing their 3rd party repair eco system, as well documented by Louis Rossmann. The idea that they may recommend a 3rd party repair source seems unimaginable, but further, most 3rd party repair basically involves sending the package to Apple repair anyways, as they’re not allowed to make changes on their own for anything but a small subset of issues.</text></comment>