<story><title>Tesla Model S Suspension Failures Under Scrutiny by Safety Agency</title><url>http://www.nytimes.com/2016/06/10/business/tesla-model-s-nhtsa-suspension-failure.html</url></story><parent_chain><item><author>hackuser</author><text>I found this part very interesting:&lt;p&gt;&lt;i&gt;In the case of the Model S’s suspension, Tesla took care of repairs for some customers who complained to the company, on the condition that they agreed in writing not to talk about the issue or how Tesla dealt with it. The agreements, however, stirred up discussion on online bulletin boards.&lt;p&gt;Dailykanban.com, an auto industry blog, posted excerpts from what it said was an agreement. It said, in part: “You agree to keep confidential our provision of the Goodwill, the terms of this agreement and the incidents or claims leading or related to our provision of the Goodwill.” “Goodwill” is the term Tesla used to refer to any repairs or compensation it made because of a suspension failure.&lt;p&gt;The agreement posted on the blog released Tesla from any liability and barred the car owners from filing legal proceedings against the company.&lt;/i&gt;&lt;p&gt;---&lt;p&gt;More and more I get the sense that Musk is in firm control of everything I read about his companies.</text></item></parent_chain><comment><author>bigiain</author><text>FWIW, I&amp;#x27;ve seen that sort of language about &amp;quot;goodwill repairs&amp;quot; for instances where a company agrees to fix things that are out of warranty - a friend signed something similar to that to get a replacement frame on a Ducati ST4 which was ~3 years out of warranty. They covered the cost of a new frame and several thousand dollars worth of labour to install, but asked for an NDA (rumours from the time suggest they didn&amp;#x27;t enforce the NDA requirement, and fixed people&amp;#x27;s bikes anyway if they refused to sign).</text></comment>
<story><title>Tesla Model S Suspension Failures Under Scrutiny by Safety Agency</title><url>http://www.nytimes.com/2016/06/10/business/tesla-model-s-nhtsa-suspension-failure.html</url></story><parent_chain><item><author>hackuser</author><text>I found this part very interesting:&lt;p&gt;&lt;i&gt;In the case of the Model S’s suspension, Tesla took care of repairs for some customers who complained to the company, on the condition that they agreed in writing not to talk about the issue or how Tesla dealt with it. The agreements, however, stirred up discussion on online bulletin boards.&lt;p&gt;Dailykanban.com, an auto industry blog, posted excerpts from what it said was an agreement. It said, in part: “You agree to keep confidential our provision of the Goodwill, the terms of this agreement and the incidents or claims leading or related to our provision of the Goodwill.” “Goodwill” is the term Tesla used to refer to any repairs or compensation it made because of a suspension failure.&lt;p&gt;The agreement posted on the blog released Tesla from any liability and barred the car owners from filing legal proceedings against the company.&lt;/i&gt;&lt;p&gt;---&lt;p&gt;More and more I get the sense that Musk is in firm control of everything I read about his companies.</text></item></parent_chain><comment><author>saulrh</author><text>He kind of had to be if electric vehicles were going to have a chance. Look at the &amp;quot;batteries are fire hazards&amp;quot; shitstorm - because his company is new and interesting, the press is going to be &lt;i&gt;much&lt;/i&gt; harder on it than they would be on any other manufacturer. Given how much I hear about Tesla, I suspect that his information control roughly balances out the muckraking into something like the truth.</text></comment>