<story><title>How to talk to an open source project as a large scale or interesting user</title><url>http://blog.powerdns.com/2014/05/05/how-to-talk-to-an-open-source-software-project-as-a-large-scale-or-otherwise-interesting-user/</url></story><parent_chain></parent_chain><comment><author>baudehlo</author><text>I have definitely had this issue with Haraka (a highly scalable SMTP server). On the one hand we have Craigslist as a user, who have been incredibly open and contributed heavily to the project, and on the other we have had people post cryptic bug reports that it didn&amp;#x27;t work for them, but clearly they were trying to use it at an interesting scale, and we would love to have helped.&lt;p&gt;We pride ourselves on being one of the friendliest MTA communities out there, so to find people who give up and quit using it is always sad. Many times we&amp;#x27;ve contributed custom code to companies for free to help them out, but we can&amp;#x27;t do that if you are silent. So speak up, companies, even if it&amp;#x27;s only in private messages.</text></comment>
<story><title>How to talk to an open source project as a large scale or interesting user</title><url>http://blog.powerdns.com/2014/05/05/how-to-talk-to-an-open-source-software-project-as-a-large-scale-or-otherwise-interesting-user/</url></story><parent_chain></parent_chain><comment><author>roberthahn</author><text>What I&amp;#x27;m seeing here is a customer support problem. And IMHO, PowerDNS isn&amp;#x27;t taking the correct steps to solve it.&lt;p&gt;It&amp;#x27;s funny, because the answer is right in the article.  If your customer:&lt;p&gt;* is large and&amp;#x2F;or interesting
* has a legal&amp;#x2F;security&amp;#x2F;marketing&amp;#x2F; team that&amp;#x27;s worried about sharing information publicly
* has an IT dept that doesn&amp;#x27;t know the whole company is depending on a single open source product
* feels they have to use gmail accounts and made-up names to talk to you&lt;p&gt;Then maybe a public forum really &lt;i&gt;isn&amp;#x27;t&lt;/i&gt; the place to expect your customers to ask for help.&lt;p&gt;I would suggest creating a partnership program for businesses like Cloudflare - swap tech support for publicity (which will then help drive adoption)</text></comment>