<story><title>Customer Service Agents Can See What You&apos;re Typing in Real Time</title><url>https://gizmodo.com/be-warned-customer-service-agents-can-see-what-youre-t-1830688119</url></story><parent_chain><item><author>Jerry2</author><text>Another thing people don&amp;#x27;t realize is that if your browser&amp;#x2F;extension prefills&amp;#x2F;autofills certain fields (say, name, email, address, etc), those things can be easily sent to the website even if you don&amp;#x27;t press the submit button.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.theguardian.com&amp;#x2F;technology&amp;#x2F;2017&amp;#x2F;jan&amp;#x2F;10&amp;#x2F;browser-autofill-used-to-steal-personal-details-in-new-phising-attack-chrome-safari&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.theguardian.com&amp;#x2F;technology&amp;#x2F;2017&amp;#x2F;jan&amp;#x2F;10&amp;#x2F;browser-a...&lt;/a&gt;</text></item></parent_chain><comment><author>WestCoastJustin</author><text>Had this happen about 2 weeks ago when I was booking a hotel. This was &lt;i&gt;not&lt;/i&gt; a chat window, like the article, but a hotel booking form. I had a few tabs open and filled in the booking information but found something a little more convenient. So, I did not submit the form and closed the tab. About 2-3 minutes later my phone started to ring. It was a customer service agent from that incomplete booking website asking if I needed a better deal!? This was extremely creepy! I guess they are grabbing the form data via xhr requests or something (pre-submit). Not only that they do this, but the speed at which they can action it, makes me think we&amp;#x27;re in a whole new ball game.</text></comment>
<story><title>Customer Service Agents Can See What You&apos;re Typing in Real Time</title><url>https://gizmodo.com/be-warned-customer-service-agents-can-see-what-youre-t-1830688119</url></story><parent_chain><item><author>Jerry2</author><text>Another thing people don&amp;#x27;t realize is that if your browser&amp;#x2F;extension prefills&amp;#x2F;autofills certain fields (say, name, email, address, etc), those things can be easily sent to the website even if you don&amp;#x27;t press the submit button.&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.theguardian.com&amp;#x2F;technology&amp;#x2F;2017&amp;#x2F;jan&amp;#x2F;10&amp;#x2F;browser-autofill-used-to-steal-personal-details-in-new-phising-attack-chrome-safari&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.theguardian.com&amp;#x2F;technology&amp;#x2F;2017&amp;#x2F;jan&amp;#x2F;10&amp;#x2F;browser-a...&lt;/a&gt;</text></item></parent_chain><comment><author>Veen</author><text>Yeah, that’s why Safari no longer autofills until you tell it to.</text></comment>