<story><title>Apple didn&apos;t delete that guy&apos;s movies – what really happened</title><url>https://www.cnet.com/news/no-apple-didnt-delete-that-guys-movies-heres-what-really-happened/</url></story><parent_chain><item><author>nothrabannosir</author><text>Apple has taken full responsibility for this by acting as the seller of a product. If I sell you a washing machine and it breaks for whatever reason under statutory warranty, I am responsible. No hiding behind “yeah but the producer wants to make more money off you so it’s not really my fault.”&lt;p&gt;You take responsibility for what you sell in B2C. If you’re not happy, take it up with your suppliers. Or the law. Or Santa Claus for all I care.&lt;p&gt;This is a vital part of our market rules. Otherwise people would never stop pointing fingers.&lt;p&gt;(I want to add: it’s also true morally. Even if this is not strictly legally their responsibility, moral responsibility is assumed all the same. This is why we blame apple; they can’t have their cake and eat it too. There was this cartoon of a villain who copied the power of every hero he met. When he met Superman it all seemed lost; surely noone could defeat him now? In the world’s hour of truth, the Batman approaches with kryptonite, and he buckles. “He could not copy our strengths without copying our weaknesses.” So it is with Apple and Hollywood.)</text></item><item><author>BurritoAlPastor</author><text>It&amp;#x27;s not something an uninformed person would reasonably expect, but neither is it Apple&amp;#x27;s fault that corporate copyright holders insist on Byzantine region-locking (to protect possible per-region licensee differences, maybe?)&lt;p&gt;If the fellow owns any movies on blu-ray or DVD and buys a new player, he&amp;#x27;ll be delighted to discover that those are also hosed.</text></item><item><author>MatthewWilkes</author><text>While it is interesting to read more of the root cause, the tone of this article is surprisingly pro-Apple to my ears. No, they didn&amp;#x27;t delete his movies, but they did introduce a technical limitation to prevent him from accessing content that they told him he was buying because of details of media licencing.&lt;p&gt;This isn&amp;#x27;t something a reasonable member of the public would expect, and the UX and customer service paths he experienced did not help him understand or try to make him whole, they dismissed his concerns.</text></item></parent_chain><comment><author>dperfect</author><text>Thank you for pointing this out. I wish more people understood this point. It happens to be the same reason that Amazon can&amp;#x27;t just say &amp;quot;sorry, we don&amp;#x27;t take any responsibility for the suppliers of solar eclipse glasses that we sell on our website.&amp;quot; As a reseller, you have to take responsibility for the products you sell. Here&amp;#x27;s another example:&lt;p&gt;Let&amp;#x27;s say supplier A produces a part used by manufacturer B, who produces a final product sold to consumers through retailer C. If A was negligent and produced a defective part that causes harm&amp;#x2F;malfunction in the final product, it would be complete chaos to drag all of those parties into court in a single case (it may not even be obvious to retailer C or the customer that the product&amp;#x27;s failure is related to A&amp;#x27;s part).&lt;p&gt;To sort things out legally (assuming the problem makes it to the court system), the customer fights their case against C. C may or may not understand why the product they sell is defective, but if they believe it to be B&amp;#x27;s fault, they can file a separate case against B. And B can then file a case against A.&lt;p&gt;In the end, the legal system can find the party who is ultimately responsible and hold them accountable, but it doesn&amp;#x27;t work for B or C to say &amp;quot;sorry, this isn&amp;#x27;t our fault because we&amp;#x27;re just selling something that includes A&amp;#x27;s defective part&amp;quot;.&lt;p&gt;Leadership is (or should be) similar: if an employee screws up, it&amp;#x27;s still the CEO&amp;#x27;s problem and responsibility. Internally, that CEO can hold a manager accountable, and that manager can hold the employee accountable, but that responsibility doesn&amp;#x27;t end just because it&amp;#x27;s assumed by a higher level.</text></comment>
<story><title>Apple didn&apos;t delete that guy&apos;s movies – what really happened</title><url>https://www.cnet.com/news/no-apple-didnt-delete-that-guys-movies-heres-what-really-happened/</url></story><parent_chain><item><author>nothrabannosir</author><text>Apple has taken full responsibility for this by acting as the seller of a product. If I sell you a washing machine and it breaks for whatever reason under statutory warranty, I am responsible. No hiding behind “yeah but the producer wants to make more money off you so it’s not really my fault.”&lt;p&gt;You take responsibility for what you sell in B2C. If you’re not happy, take it up with your suppliers. Or the law. Or Santa Claus for all I care.&lt;p&gt;This is a vital part of our market rules. Otherwise people would never stop pointing fingers.&lt;p&gt;(I want to add: it’s also true morally. Even if this is not strictly legally their responsibility, moral responsibility is assumed all the same. This is why we blame apple; they can’t have their cake and eat it too. There was this cartoon of a villain who copied the power of every hero he met. When he met Superman it all seemed lost; surely noone could defeat him now? In the world’s hour of truth, the Batman approaches with kryptonite, and he buckles. “He could not copy our strengths without copying our weaknesses.” So it is with Apple and Hollywood.)</text></item><item><author>BurritoAlPastor</author><text>It&amp;#x27;s not something an uninformed person would reasonably expect, but neither is it Apple&amp;#x27;s fault that corporate copyright holders insist on Byzantine region-locking (to protect possible per-region licensee differences, maybe?)&lt;p&gt;If the fellow owns any movies on blu-ray or DVD and buys a new player, he&amp;#x27;ll be delighted to discover that those are also hosed.</text></item><item><author>MatthewWilkes</author><text>While it is interesting to read more of the root cause, the tone of this article is surprisingly pro-Apple to my ears. No, they didn&amp;#x27;t delete his movies, but they did introduce a technical limitation to prevent him from accessing content that they told him he was buying because of details of media licencing.&lt;p&gt;This isn&amp;#x27;t something a reasonable member of the public would expect, and the UX and customer service paths he experienced did not help him understand or try to make him whole, they dismissed his concerns.</text></item></parent_chain><comment><author>neom</author><text>By that logic, if I buy a DVD at the checkout of Marks &amp;amp; Spencer on my summer holidays before returning to the states, I get to the US to find out it won&amp;#x27;t work in the DVD player here, should I be annoyed at Marks &amp;amp; Spencer for not posting a sign that explains media regions?</text></comment>