<story><title>Google broke telephony for many Nexus users</title><url>https://code.google.com/p/android/issues/detail?id=82949</url></story><parent_chain></parent_chain><comment><author>edent</author><text>I work for a telco (I don&amp;#x27;t speak for them, usual disclaimers apply).&lt;p&gt;Everyone gets &lt;i&gt;really&lt;/i&gt; ranty when operators delay firmware updates.  Yeah, some of them delay to force you to buy a new phone, or to stuff the ROM full of bloatware.  Most, however, do extensive testing to make sure that customers don&amp;#x27;t ring up call centres making angry complaints.&lt;p&gt;Carriers (by and large) test the phone to make sure that the network portion operates correctly.  They make sure that it complies with local regulations and that it&amp;#x27;s not going to interfere with the network.  They also test that basic cellular functionality works.  Many go further and check all standard operations of the handset.&lt;p&gt;It&amp;#x27;s been several years since I was responsible for device testing, but here&amp;#x27;s a list of problems that I remember from big name manufacturers (Nokia, HTC, Sagem) on their &amp;quot;final&amp;quot; firmware.&lt;p&gt;- 999&amp;#x2F;112&amp;#x2F;911 features not working.&lt;p&gt;- Reboots when receiving a text starting with a 0.&lt;p&gt;- Factory reset when receiving an MMS with more than one attachment.&lt;p&gt;- Inability to switch from 3G to 2G on handover.&lt;p&gt;- Caller ID always picking the first name from the SIM.&lt;p&gt;It was, frankly, an unending parade of shoddy workmanship.  We&amp;#x27;d file reports, wait for an updated firmware, test it again, see that it had more bugs, refuse to ship it.&lt;p&gt;Frankly, a few &amp;quot;enthusiasts&amp;quot; whining that they don&amp;#x27;t have a 0.1 firmware upgrade is a sensible price to pay compared to millions of customers storming your shops and demanding refunds.&lt;p&gt;Google has an atrocious attitude to customer service - it&amp;#x27;s part of their business model &lt;a href=&quot;https://shkspr.mobi/blog/2013/02/googles-customer-contempt-conundrum/&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;shkspr.mobi&amp;#x2F;blog&amp;#x2F;2013&amp;#x2F;02&amp;#x2F;googles-customer-contempt-c...&lt;/a&gt;</text></comment>
<story><title>Google broke telephony for many Nexus users</title><url>https://code.google.com/p/android/issues/detail?id=82949</url></story><parent_chain></parent_chain><comment><author>ansible</author><text>I&amp;#x27;ve seen this issue too on my Nexus 4.  Rebooting fixes the problem, at least temporarily.&lt;p&gt;Since I had just used the OTA updates for stock 5.0 and 5.0.1, another redditor suggested that I do a factory wipe.  I haven&amp;#x27;t seen the problem recur yet, but it has only been a couple days.&lt;p&gt;Because of this and other problems (random crashes), if I see any issue again, then I&amp;#x27;ll downgrade to 4.4.4.  My typical uptime for that release was measured in months, and for 5.0.1 the uptime is measured in days.  I&amp;#x27;ve been severely disappointed with this release.  I don&amp;#x27;t see how the new look and feel provides any significant usability benefit.</text></comment>