<story><title>Google Drive does a surprise rollout of file limits, locking out some users</title><url>https://arstechnica.com/gadgets/2023/03/google-drive-does-a-surprise-rollout-of-file-limits-locking-out-some-users/</url></story><parent_chain><item><author>djha-skin</author><text>Google could have (and many expected them to) eat Amazon&amp;#x27;s lunch for cloud compute back when it was new. However, Amazon actually had infrastructure around customer support while Google famously really doesn&amp;#x27;t. From what I gather Google cloud is technologically better, but no one wants to use a cloud from someone who doesn&amp;#x27;t do customer support as well.</text></item><item><author>mcherm</author><text>Having a limit of 5 million files is perfectly reasonable. Failing to document that such a limit exists and refusing to publicly confirm it (which apparently is STILL the case) is extraordinarily poor customer service&amp;#x2F;communication.&lt;p&gt;Google KEEPS setting new records for poor customer communication, to the point where I (and much of the HN crowd) now expect it. Android developer banned from the app store? There is no meaningful way to appeal but you&amp;#x27;ll probably never be able to find out why. Your best hope is to post on HN and hope someone with power at Google notices.&lt;p&gt;Leadership at Google ought to recognize this; they ought to make an effort to improve the channels by which &amp;quot;customers&amp;quot; can communicate with Google. But I see no signs that they are even aware of the issue; I see no effort to change anything.&lt;p&gt;I would try to tell them but... there&amp;#x27;s no communication channel. Maybe I should post about it on HN.</text></item></parent_chain><comment><author>tedivm</author><text>I&amp;#x27;ve got a tale of two clouds. I complained about an issue with AWS on Twitter and two hours later was on a call with the EKS product manager who connected me with someone on their team who documented the issue, gave me a workaround, and then pushed out a fix to everyone a few days later. It was super impressive!&lt;p&gt;I complained about a separate issue with GCP. The product manager found my tweet and told me it was my fault for using a service marked as &amp;quot;preview&amp;quot;. He then told me I should have used a different service, which was also marked as &amp;quot;preview&amp;quot;. They were rude and defensive and made no attempt to resolve my issue. We decided to just not use GCP for the project as a result.&lt;p&gt;Neither of these are isolated stories. I have multiple examples of GCP staff just being super rude for no real reason, while AWS regularly goes above and beyond with customer service.</text></comment>
<story><title>Google Drive does a surprise rollout of file limits, locking out some users</title><url>https://arstechnica.com/gadgets/2023/03/google-drive-does-a-surprise-rollout-of-file-limits-locking-out-some-users/</url></story><parent_chain><item><author>djha-skin</author><text>Google could have (and many expected them to) eat Amazon&amp;#x27;s lunch for cloud compute back when it was new. However, Amazon actually had infrastructure around customer support while Google famously really doesn&amp;#x27;t. From what I gather Google cloud is technologically better, but no one wants to use a cloud from someone who doesn&amp;#x27;t do customer support as well.</text></item><item><author>mcherm</author><text>Having a limit of 5 million files is perfectly reasonable. Failing to document that such a limit exists and refusing to publicly confirm it (which apparently is STILL the case) is extraordinarily poor customer service&amp;#x2F;communication.&lt;p&gt;Google KEEPS setting new records for poor customer communication, to the point where I (and much of the HN crowd) now expect it. Android developer banned from the app store? There is no meaningful way to appeal but you&amp;#x27;ll probably never be able to find out why. Your best hope is to post on HN and hope someone with power at Google notices.&lt;p&gt;Leadership at Google ought to recognize this; they ought to make an effort to improve the channels by which &amp;quot;customers&amp;quot; can communicate with Google. But I see no signs that they are even aware of the issue; I see no effort to change anything.&lt;p&gt;I would try to tell them but... there&amp;#x27;s no communication channel. Maybe I should post about it on HN.</text></item></parent_chain><comment><author>antiterra</author><text>I interviewed with Google Cloud a few years back and they straight up told me they were behind both AWS &amp;amp; Azure as a product and were lacking in user support. They said they were trying to build out an org to address it.</text></comment>