<story><title>FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process</title><url>https://www.cnbc.com/2023/06/21/ftc-sues-amazon-over-deceptive-prime-sign-up-and-cancellation-process.html</url></story><parent_chain><item><author>PaulHoule</author><text>I wouldn&amp;#x27;t say the process of unsubscribing from Prime is &amp;#x27;deceptive&amp;#x27; but it sure has many steps.  They tried just about everything to persuade me to stay except offer to bring back two day shipping.&lt;p&gt;(I know many of you in urban areas are getting one day shipping but those of us in less favored geographies, such as the same ZIP code as AMZN warehouses, have seen two day shipping turn into five,  which makes Amazon uncompetitive with going to the store or with other e-tailers which usually offer faster shipping.)</text></item></parent_chain><comment><author>ezfe</author><text>What&amp;#x27;s deceptive about it is you click the first link to cancel your benefits, then each subsequent page is basically a quiz: &amp;quot;which button will boot you out of the cancel flow and which button will proceed to the next page&amp;quot;&lt;p&gt;I agree it&amp;#x27;s not actually that hard to cancel, but the flow is so needlessly complex from a consumer perspective.&lt;p&gt;It should go straight to a page with three buttons and associated explanations:&lt;p&gt;1) Cancel at the end of the term
2) Cancel immediately and receive pro-rated refund (Since they offer this, I&amp;#x27;m including it here - wouldn&amp;#x27;t expect it in general)
3) Keep subscription</text></comment>
<story><title>FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process</title><url>https://www.cnbc.com/2023/06/21/ftc-sues-amazon-over-deceptive-prime-sign-up-and-cancellation-process.html</url></story><parent_chain><item><author>PaulHoule</author><text>I wouldn&amp;#x27;t say the process of unsubscribing from Prime is &amp;#x27;deceptive&amp;#x27; but it sure has many steps.  They tried just about everything to persuade me to stay except offer to bring back two day shipping.&lt;p&gt;(I know many of you in urban areas are getting one day shipping but those of us in less favored geographies, such as the same ZIP code as AMZN warehouses, have seen two day shipping turn into five,  which makes Amazon uncompetitive with going to the store or with other e-tailers which usually offer faster shipping.)</text></item></parent_chain><comment><author>squeaky-clean</author><text>I&amp;#x27;m in NYC and two day shipping here is a crapshoot nowadays. Sure it says 2-day shipping on the store page, but counting my past orders, 6&amp;#x2F;10 were delayed delivery, usually taking 5 days. The last 2 times I tried buying bulk paper towels on Amazon (I had them set as a recurring purchase every 6 months) they have been lost in transit.&lt;p&gt;Also really frustrating, if I go to &amp;quot;Order Details&amp;quot; for an order that was delayed, the &amp;quot;Delivery Estimate&amp;quot; line shows the day it was actually delivered. Not the day it was originally estimated. I had to check my email to find the original delivery estimate.</text></comment>