<story><title>Ask HN: How can a non-techie mom regain access to her FB account?</title><text>I’m a mom of two young daughters and I have used my Facebook account mostly for work, and to communicate with my family, some of whom are now deceased. I have never pushed or broken Facebook’s rules or uploaded obscene images.&lt;p&gt;On Monday my account was suspended because someone broke into my account and uploaded prohibited images and then also used my associated bank card to make a fraudulent purchase of £200.&lt;p&gt;I had 2FA enabled so I have no idea how someone managed to access my account. I am not a techie.&lt;p&gt;My bank has refunded the £200.&lt;p&gt;Facebook won’t even tell me what I am supposed to have done nor will they unsuspend my account.&lt;p&gt;The most I have got is that 27 of my posts go against the community standards on nudity or sexual activity - which is nonsense because I am just a mom using FB to connect with family and friends. I am not a porn star and I don’t upload such images.&lt;p&gt;I am so upset because I have so many memories on the account with my Grandma and Grandad (both deceased), photos and videos of my two young daughters growing up, as well as many others.&lt;p&gt;I sent my ID to FB and have not heard anything more. I feel scared that I have sent my ID to someone that has somehow hacked my account, used my bank card, and now knows more about me than before.&lt;p&gt;I feel violated because of this and now Facebook won’t even listen to me.&lt;p&gt;I am sure that a human at Facebook would be able to look and see that I didn’t do this. If they checked the IP addresses used if they just used common sense to see what has happened.&lt;p&gt;Please, I am desperate, does anyone have any advice on what I can do next?</text></story><parent_chain><item><author>RegBarclay</author><text>This happened to my daughter. I got a notification that she&amp;#x27;d changed her profile picture and it was changed to text that looked Arabic to me. Between the time I said something to my wife about it and my wife pulling up Facebook on her phone, the account was locked and disappeared.&lt;p&gt;HERE&amp;#x27;S THE SOLUTION:&lt;p&gt;Purchase an Oculus device. Do not open it. It&amp;#x27;s a Facebook product and requires a Facebook account to use it. Oculus tech support has humans and inside channels to resurrect Facebook accounts that have been left in limbo by the dumb Facebook automated support.&lt;p&gt;Once you get your account back, return the Oculus device for a refund.&lt;p&gt;You have to act fairly quickly because the suspended Facebook accounts are permanently deleted and become completely unrecoverable after around 30 days.</text></item></parent_chain><comment><author>edoceo</author><text>This is most concrete example of &amp;quot;if it&amp;#x27;s stupid but works, it&amp;#x27;s not stupid&amp;quot;</text></comment>
<story><title>Ask HN: How can a non-techie mom regain access to her FB account?</title><text>I’m a mom of two young daughters and I have used my Facebook account mostly for work, and to communicate with my family, some of whom are now deceased. I have never pushed or broken Facebook’s rules or uploaded obscene images.&lt;p&gt;On Monday my account was suspended because someone broke into my account and uploaded prohibited images and then also used my associated bank card to make a fraudulent purchase of £200.&lt;p&gt;I had 2FA enabled so I have no idea how someone managed to access my account. I am not a techie.&lt;p&gt;My bank has refunded the £200.&lt;p&gt;Facebook won’t even tell me what I am supposed to have done nor will they unsuspend my account.&lt;p&gt;The most I have got is that 27 of my posts go against the community standards on nudity or sexual activity - which is nonsense because I am just a mom using FB to connect with family and friends. I am not a porn star and I don’t upload such images.&lt;p&gt;I am so upset because I have so many memories on the account with my Grandma and Grandad (both deceased), photos and videos of my two young daughters growing up, as well as many others.&lt;p&gt;I sent my ID to FB and have not heard anything more. I feel scared that I have sent my ID to someone that has somehow hacked my account, used my bank card, and now knows more about me than before.&lt;p&gt;I feel violated because of this and now Facebook won’t even listen to me.&lt;p&gt;I am sure that a human at Facebook would be able to look and see that I didn’t do this. If they checked the IP addresses used if they just used common sense to see what has happened.&lt;p&gt;Please, I am desperate, does anyone have any advice on what I can do next?</text></story><parent_chain><item><author>RegBarclay</author><text>This happened to my daughter. I got a notification that she&amp;#x27;d changed her profile picture and it was changed to text that looked Arabic to me. Between the time I said something to my wife about it and my wife pulling up Facebook on her phone, the account was locked and disappeared.&lt;p&gt;HERE&amp;#x27;S THE SOLUTION:&lt;p&gt;Purchase an Oculus device. Do not open it. It&amp;#x27;s a Facebook product and requires a Facebook account to use it. Oculus tech support has humans and inside channels to resurrect Facebook accounts that have been left in limbo by the dumb Facebook automated support.&lt;p&gt;Once you get your account back, return the Oculus device for a refund.&lt;p&gt;You have to act fairly quickly because the suspended Facebook accounts are permanently deleted and become completely unrecoverable after around 30 days.</text></item></parent_chain><comment><author>Nextgrid</author><text>As an extra layer of safety, buy the device on a credit card - in the UK you get Section 75 protection which is by law entitles you to a refund for defective&amp;#x2F;faulty&amp;#x2F;not as described products - similar to card networks&amp;#x27; protections except it&amp;#x27;s the law and will succeed even in cases where a typical card dispute would fail.</text></comment>