<story><title>Mygov is a ‘huge disappointment,’ key architect despairs</title><url>https://www.innovationaus.com/mygov-is-a-huge-disappointment-key-architect-despairs/</url></story><parent_chain><item><author>jkahn</author><text>Really, this article is just a whinge. I&amp;#x27;m an Australian. MyGov is fine, I interact with it as a citizen regularly. Government needs to outsource implementation of this kind of stuff because it&amp;#x27;s extremely hard to build software teams and manage their performance in permanent government roles. And those costs are reasonable - particularly for anyone that builds teams of software engineers and knows what aggregate team costs are like in Australia.&lt;p&gt;The hard part of the MyGov platform is the inter-department stuff, and I don&amp;#x27;t think that&amp;#x27;s a software issue, that&amp;#x27;s bureaucracy.&lt;p&gt;MyGov isn&amp;#x27;t perfect, but it&amp;#x27;s fine.</text></item></parent_chain><comment><author>The_Amp_Walrus</author><text>&amp;gt; it&amp;#x27;s extremely hard to build software teams and manage their performance in permanent government roles&lt;p&gt;this problem should be solved by making it not-hard to build the teams etc, not by throwing 10s of millions of dollars at vampiric consultants&lt;p&gt;it seems it is far less risky to bleed money than it is to make any kind of meaningful change to the way gov depts are run</text></comment>
<story><title>Mygov is a ‘huge disappointment,’ key architect despairs</title><url>https://www.innovationaus.com/mygov-is-a-huge-disappointment-key-architect-despairs/</url></story><parent_chain><item><author>jkahn</author><text>Really, this article is just a whinge. I&amp;#x27;m an Australian. MyGov is fine, I interact with it as a citizen regularly. Government needs to outsource implementation of this kind of stuff because it&amp;#x27;s extremely hard to build software teams and manage their performance in permanent government roles. And those costs are reasonable - particularly for anyone that builds teams of software engineers and knows what aggregate team costs are like in Australia.&lt;p&gt;The hard part of the MyGov platform is the inter-department stuff, and I don&amp;#x27;t think that&amp;#x27;s a software issue, that&amp;#x27;s bureaucracy.&lt;p&gt;MyGov isn&amp;#x27;t perfect, but it&amp;#x27;s fine.</text></item></parent_chain><comment><author>yen223</author><text>I mostly second this. I use MyGov mainly for taxes, and it is fine in that regard.&lt;p&gt;To be honest, my interactions with the Australian government websites + apps has mostly been positive. There are some truly horrendous websites from other nations&amp;#x27; governments out there.</text></comment>