<story><title>Uber will start deactivating riders with low ratings</title><url>https://techcrunch.com/2019/05/29/uber-will-start-deactivating-riders-with-low-ratings/</url></story><parent_chain><item><author>rootusrootus</author><text>First, using an arbitrary number of stars is part of the problem.  Too much opportunity for legitimate differences of rating to come into play.  Just make the question &amp;quot;would you do business with this driver&amp;#x2F;rider again?&amp;quot; and leave it at that.  At the very least the rating should be market-specific, since there is so much cultural influence over such ratings.&lt;p&gt;Second, Uber should not be making the choice based on some arbitrarily chosen numerical value.  Present the rating to the drivers, maybe with some comments, let them choose who they want to take.  After all, if Uber isn&amp;#x27;t employing the drivers and is just the middleman, wouldn&amp;#x27;t they want to avoid being seen as a crucial decision maker?</text></item></parent_chain><comment><author>hombre_fatal</author><text>I saw my girlfriend rate our driver 3&amp;#x2F;5 stars for a ride that was perfect. When I asked her what problem she had with the driver to rate him so low, she said &amp;quot;huh? it was just an average ride, nothing special.&amp;quot;&lt;p&gt;I think of this whenever people suggest that a star rating system is ideal.</text></comment>
<story><title>Uber will start deactivating riders with low ratings</title><url>https://techcrunch.com/2019/05/29/uber-will-start-deactivating-riders-with-low-ratings/</url></story><parent_chain><item><author>rootusrootus</author><text>First, using an arbitrary number of stars is part of the problem.  Too much opportunity for legitimate differences of rating to come into play.  Just make the question &amp;quot;would you do business with this driver&amp;#x2F;rider again?&amp;quot; and leave it at that.  At the very least the rating should be market-specific, since there is so much cultural influence over such ratings.&lt;p&gt;Second, Uber should not be making the choice based on some arbitrarily chosen numerical value.  Present the rating to the drivers, maybe with some comments, let them choose who they want to take.  After all, if Uber isn&amp;#x27;t employing the drivers and is just the middleman, wouldn&amp;#x27;t they want to avoid being seen as a crucial decision maker?</text></item></parent_chain><comment><author>JumpCrisscross</author><text>&amp;gt; &lt;i&gt;Uber should not be making the choice based on some arbitrarily chosen numerical value&lt;/i&gt;&lt;p&gt;It’s tough to judge the measure without understanding the distribution. Uber has to compete for drivers. They aren’t incentivised to throw them away without good reason.&lt;p&gt;Most people I know default to 5 stars. Anything below means something went wrong.&lt;p&gt;(I do 4 for nuisances, like odour; 3 for discomfort, like jerky driving; 2 for minor safety issues, like being on the phone; and 1 for major safety issues, like threatening my fellow Pool passenger or nearly hitting a pedestrian lawfully using the crosswalk. Maybe once every few weeks I’ll rate a ride less than 5.)</text></comment>