<story><title>United Passenger “Removal”: A Reporting and Management Failure</title><url>http://www.nakedcapitalism.com/2017/04/united-passenger-removal-reporting-management-fail.html</url></story><parent_chain><item><author>zeteo</author><text>The subtext here is that customers don&amp;#x27;t have any actual rights when dealing with a large corporation. The terms of service have become so lengthy and obscure that it&amp;#x27;s virtually certain for a corporate lawyer to find some justification somewhere for almost anything. The corporate employees and the police both operate on this assumption. As a customer, your only recourse is to meekly accept whatever treatment is coming your way.</text></item></parent_chain><comment><author>Animats</author><text>&lt;i&gt;The subtext here is that customers don&amp;#x27;t have any actual rights when dealing with a large corporation.&lt;/i&gt;&lt;p&gt;The problem is that people now believe that. In fact, lawsuits against big companies often are settled on very favorable terms for the customer. As the article points out, United violated their own contract of carriage and FAA regulations.  This is going to cost them.</text></comment>
<story><title>United Passenger “Removal”: A Reporting and Management Failure</title><url>http://www.nakedcapitalism.com/2017/04/united-passenger-removal-reporting-management-fail.html</url></story><parent_chain><item><author>zeteo</author><text>The subtext here is that customers don&amp;#x27;t have any actual rights when dealing with a large corporation. The terms of service have become so lengthy and obscure that it&amp;#x27;s virtually certain for a corporate lawyer to find some justification somewhere for almost anything. The corporate employees and the police both operate on this assumption. As a customer, your only recourse is to meekly accept whatever treatment is coming your way.</text></item></parent_chain><comment><author>kafkaesq</author><text>&lt;i&gt;The subtext here is that customers don&amp;#x27;t have any actual rights when dealing with a large corporation.&lt;/i&gt;&lt;p&gt;Well, no -- they just don&amp;#x27;t have much &lt;i&gt;bargaining power&lt;/i&gt;.  Which is different.</text></comment>