<story><title>Incarcerated and Facebook</title><url>https://medium.com/@callumprentice/incarcerated-facebook-ebfba8885ae3</url></story><parent_chain><item><author>virtuous_signal</author><text>A company can choose to ban you from their service for this. Uber eats, probably not an issue. But imagine the inconvenience of not having Uber for the rest of your life. Or worse, Airbnb which doesn’t even have a close competitor.&lt;p&gt;I would begrudgingly take the loss to continue having access to their marketplaces. These companies have notoriously terrible customer service and they don’t really have any reason to fix it.</text></item><item><author>mypalmike</author><text>If you have documentation of the double charge and of your attempts to get a refund, your credit card company will certainly do a chargeback and return your funds.</text></item><item><author>nucleardog</author><text>What scares me most about all these stories and personal experience, is it often seems the only way to get these actual issues resolved is to know someone that works at the company, or have enough of a platform on the internet that eventually the cost of the bad PR gets to be enough that someone notices and fixes it.&lt;p&gt;I don&amp;#x27;t know anyone that works at Facebook&amp;#x2F;Google&amp;#x2F;Uber&amp;#x2F;etc. When I have issues they just go unresolved. Uber Eats double-submitted my order after throwing up a bundle of internal server errors and literally my only recourse at this point is apparently to sue them to get my $26 back. (Which I&amp;#x27;m seriously considering -- even if I don&amp;#x27;t get my $26 back, it will certainly cost them more than $26 just to respond so at least the cosmic accounting will balance out.)&lt;p&gt;It would be really nice if there were companies to give my money to that &lt;i&gt;did&lt;/i&gt; have some semblance of customer support that didn&amp;#x27;t require making friends with the right people or curating a social media following.</text></item></parent_chain><comment><author>netsharc</author><text>My final straw with airbnb was this article &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.vice.com&amp;#x2F;en_us&amp;#x2F;article&amp;#x2F;43k7z3&amp;#x2F;nationwide-fake-host-scam-on-airbnb&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.vice.com&amp;#x2F;en_us&amp;#x2F;article&amp;#x2F;43k7z3&amp;#x2F;nationwide-fake-ho...&lt;/a&gt;, so I went to their site and requested that my account be deleted.&lt;p&gt;Even on that article, the 2nd to last paragraph was:&lt;p&gt;&amp;gt; Even after a month of digging through public records, scouring the internet for clues, repeatedly calling Airbnb and confronting the man who called himself Patrick, I can’t say I’ll be leaving the platform, either. Dealing with Airbnb’s easily exploitable and occasionally crazy-making system is still just a bit cheaper than renting a hotel.&lt;p&gt;With another platform offering rentals but taking a 30% cut, a trick I found was to google the address or name, often they&amp;#x27;d be listed there as well. Then I&amp;#x27;d call them and ask if they have a room, and if they could offer me a discount (I was travelling around Iceland, many people doing the ringroad would just show up in the afternoon&amp;#x2F;evening and leave the next morning). Obviously this doesn&amp;#x27;t work with anonymous airbnb providers.</text></comment>
<story><title>Incarcerated and Facebook</title><url>https://medium.com/@callumprentice/incarcerated-facebook-ebfba8885ae3</url></story><parent_chain><item><author>virtuous_signal</author><text>A company can choose to ban you from their service for this. Uber eats, probably not an issue. But imagine the inconvenience of not having Uber for the rest of your life. Or worse, Airbnb which doesn’t even have a close competitor.&lt;p&gt;I would begrudgingly take the loss to continue having access to their marketplaces. These companies have notoriously terrible customer service and they don’t really have any reason to fix it.</text></item><item><author>mypalmike</author><text>If you have documentation of the double charge and of your attempts to get a refund, your credit card company will certainly do a chargeback and return your funds.</text></item><item><author>nucleardog</author><text>What scares me most about all these stories and personal experience, is it often seems the only way to get these actual issues resolved is to know someone that works at the company, or have enough of a platform on the internet that eventually the cost of the bad PR gets to be enough that someone notices and fixes it.&lt;p&gt;I don&amp;#x27;t know anyone that works at Facebook&amp;#x2F;Google&amp;#x2F;Uber&amp;#x2F;etc. When I have issues they just go unresolved. Uber Eats double-submitted my order after throwing up a bundle of internal server errors and literally my only recourse at this point is apparently to sue them to get my $26 back. (Which I&amp;#x27;m seriously considering -- even if I don&amp;#x27;t get my $26 back, it will certainly cost them more than $26 just to respond so at least the cosmic accounting will balance out.)&lt;p&gt;It would be really nice if there were companies to give my money to that &lt;i&gt;did&lt;/i&gt; have some semblance of customer support that didn&amp;#x27;t require making friends with the right people or curating a social media following.</text></item></parent_chain><comment><author>Nextgrid</author><text>Counterpoint: I did multiple chargebacks against these monkeys for very similar reasons and they haven&amp;#x27;t banned my account yet, so maybe it works differently in the Europe or UK?</text></comment>