<story><title>Air Canada Has to Honor a Refund Policy Its Chatbot Made Up</title><url>https://www.wired.com/story/air-canada-chatbot-refund-policy</url></story><parent_chain><item><author>floatrock</author><text>Here&amp;#x27;s the real punchline:&lt;p&gt;&amp;gt; Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt&amp;#x27;s case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.&lt;p&gt;Here&amp;#x27;s a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer like &amp;quot;Warning: the information you receive may be incorrect and irrelevant.&amp;quot; Getting correct and relevant information from a human will be impossible.</text></item></parent_chain><comment><author>OnionBlender</author><text>If that is such a perfect way to avoid getting sued, why don&amp;#x27;t they put that on every page of their website and train all of their customer service staff to say that when they talk to customers?</text></comment>
<story><title>Air Canada Has to Honor a Refund Policy Its Chatbot Made Up</title><url>https://www.wired.com/story/air-canada-chatbot-refund-policy</url></story><parent_chain><item><author>floatrock</author><text>Here&amp;#x27;s the real punchline:&lt;p&gt;&amp;gt; Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt&amp;#x27;s case if its chatbot had warned customers that the information that the chatbot provided may not be accurate.&lt;p&gt;Here&amp;#x27;s a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer like &amp;quot;Warning: the information you receive may be incorrect and irrelevant.&amp;quot; Getting correct and relevant information from a human will be impossible.</text></item></parent_chain><comment><author>unsupp0rted</author><text>That&amp;#x27;s why I get all my questions answered by CC&amp;#x27;ing legal@example.com and privacy@example.com</text></comment>