<story><title>Some Pixel owners still can&apos;t dial 911 during an emergency</title><url>https://www.androidauthority.com/psa-google-pixel-911-emergency-calling-issues-3362990/</url></story><parent_chain><item><author>denysvitali</author><text>Yes, I think the real problem is #2.&lt;p&gt;The only reliable way to test 911 features is a test lab, to which the average engineer doesn&amp;#x27;t have access to. On top of that, calling 911 isn&amp;#x27;t exactly as placing a normal call - so the only way to test is... to call 911.&lt;p&gt;Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely don&amp;#x27;t have a way to automatically test these changes - or they might happen as part of other &amp;quot;features&amp;quot; (remember the Microsoft Teams bug that caused similar issues?).&lt;p&gt;In the end, the smarter our smartphones become - the dumber they are at doing the one single thing they were initially meant to do - get help in case of an emergency.</text></item><item><author>numpad0</author><text>I can hallucinate couple different explanations for that:&lt;p&gt;&lt;pre&gt;&lt;code&gt;  - Modern software is way too overcomplicated to take seriously.  

  - 911 is handled too specially, leading to oversights by implementers.   

  - Feature importance to you has nothing to do with implementation difficulties.
&lt;/code&gt;&lt;/pre&gt;
etc.</text></item><item><author>rkagerer</author><text>Jeez - can&amp;#x27;t dial 911, randomly dials 911.&lt;p&gt;I don&amp;#x27;t understand why these devices can&amp;#x27;t even do the most &lt;i&gt;core&lt;/i&gt; feature of a phone properly.&lt;p&gt;This will sound crass but the development teams (right up to CEO&amp;#x27;s) should be dragged out to the gallows and flogged.&lt;p&gt;If it was my product I would have made damn sure the 911 experience was perfect before shipping, and not rested for a minute until any bugs were solidly quashed - up to and including recalling all sold units and overhauling the flakey architecture if needed.&lt;p&gt;This is &lt;i&gt;life safety&lt;/i&gt; we&amp;#x27;re talking about, not only for their users but also everyone else impacted by their blatent abuse of the emergency services system.  Would we tolerate bridges that collapsed with equally ambivalent consequences for those who engineered them?</text></item><item><author>lopkeny12ko</author><text>Funny, because I have the opposite problem. My Pixel dials 911 out of random and I always have to race to disconnect the call.&lt;p&gt;Just last night my Pixel Watch started ringing out of random while I was eating dinner and it said it was dialing 911. I saw a phone call pop up on my Pixel 6 phone but fortunately canceled it before it connected. My watch didn&amp;#x27;t even tell me &lt;i&gt;why&lt;/i&gt; it dialed 911, and once I disconnected the call it just disappeared from my watch. Totally useless!&lt;p&gt;There should really be a hard-to-accidentally-accept confirmation dialog for any kind of automated emergency dial feature. This is ridiculous because this is probably the 3rd time this has happened to me.</text></item></parent_chain><comment><author>philipov</author><text>&amp;gt; &lt;i&gt;Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer.&lt;/i&gt;&lt;p&gt;And why not? It seems like the &lt;i&gt;real&lt;/i&gt; real problem is #4: Management doesn&amp;#x27;t take seriously people&amp;#x27;s need to reach emergency services because it&amp;#x27;s not a profit center.</text></comment>
<story><title>Some Pixel owners still can&apos;t dial 911 during an emergency</title><url>https://www.androidauthority.com/psa-google-pixel-911-emergency-calling-issues-3362990/</url></story><parent_chain><item><author>denysvitali</author><text>Yes, I think the real problem is #2.&lt;p&gt;The only reliable way to test 911 features is a test lab, to which the average engineer doesn&amp;#x27;t have access to. On top of that, calling 911 isn&amp;#x27;t exactly as placing a normal call - so the only way to test is... to call 911.&lt;p&gt;Again, a test lab should help towards these things, but I doubt Google has one accessible to the average engineer working on the dialer. Plus, they most likely don&amp;#x27;t have a way to automatically test these changes - or they might happen as part of other &amp;quot;features&amp;quot; (remember the Microsoft Teams bug that caused similar issues?).&lt;p&gt;In the end, the smarter our smartphones become - the dumber they are at doing the one single thing they were initially meant to do - get help in case of an emergency.</text></item><item><author>numpad0</author><text>I can hallucinate couple different explanations for that:&lt;p&gt;&lt;pre&gt;&lt;code&gt;  - Modern software is way too overcomplicated to take seriously.  

  - 911 is handled too specially, leading to oversights by implementers.   

  - Feature importance to you has nothing to do with implementation difficulties.
&lt;/code&gt;&lt;/pre&gt;
etc.</text></item><item><author>rkagerer</author><text>Jeez - can&amp;#x27;t dial 911, randomly dials 911.&lt;p&gt;I don&amp;#x27;t understand why these devices can&amp;#x27;t even do the most &lt;i&gt;core&lt;/i&gt; feature of a phone properly.&lt;p&gt;This will sound crass but the development teams (right up to CEO&amp;#x27;s) should be dragged out to the gallows and flogged.&lt;p&gt;If it was my product I would have made damn sure the 911 experience was perfect before shipping, and not rested for a minute until any bugs were solidly quashed - up to and including recalling all sold units and overhauling the flakey architecture if needed.&lt;p&gt;This is &lt;i&gt;life safety&lt;/i&gt; we&amp;#x27;re talking about, not only for their users but also everyone else impacted by their blatent abuse of the emergency services system.  Would we tolerate bridges that collapsed with equally ambivalent consequences for those who engineered them?</text></item><item><author>lopkeny12ko</author><text>Funny, because I have the opposite problem. My Pixel dials 911 out of random and I always have to race to disconnect the call.&lt;p&gt;Just last night my Pixel Watch started ringing out of random while I was eating dinner and it said it was dialing 911. I saw a phone call pop up on my Pixel 6 phone but fortunately canceled it before it connected. My watch didn&amp;#x27;t even tell me &lt;i&gt;why&lt;/i&gt; it dialed 911, and once I disconnected the call it just disappeared from my watch. Totally useless!&lt;p&gt;There should really be a hard-to-accidentally-accept confirmation dialog for any kind of automated emergency dial feature. This is ridiculous because this is probably the 3rd time this has happened to me.</text></item></parent_chain><comment><author>zja</author><text>&amp;gt; the only way to test is... to call 911&lt;p&gt;You should be able to use 933 to test emergency services. &lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;support.bandwidth.com&amp;#x2F;hc&amp;#x2F;en-us&amp;#x2F;articles&amp;#x2F;210291778-The-933-service&quot; rel=&quot;nofollow noreferrer&quot;&gt;https:&amp;#x2F;&amp;#x2F;support.bandwidth.com&amp;#x2F;hc&amp;#x2F;en-us&amp;#x2F;articles&amp;#x2F;210291778-Th...&lt;/a&gt;</text></comment>