<story><title>Google Services Experiencing Disruptions</title><url>https://www.google.com/appsstatus</url></story><parent_chain><item><author>maximilianroos</author><text>Why is the Google Status dashboard slower than HackerNews at reporting the downtime?&lt;p&gt;To get ahead of the cynics — it would not serve the least generous of Google&amp;#x27;s objectives to be less than transparent  about downtime — people figuring it out while the dashboard is green looks much worse.</text></item><item><author>coderintherye</author><text>Of course both dashboards show all green:&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.google.com&amp;#x2F;appsstatus#hl=en&amp;amp;v=status&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.google.com&amp;#x2F;appsstatus#hl=en&amp;amp;v=status&lt;/a&gt;&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;status.cloud.google.com&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;status.cloud.google.com&amp;#x2F;&lt;/a&gt;</text></item></parent_chain><comment><author>roomey</author><text>Honestly, incident management is hard. It is a different skill set to straight up SRE management, and all the training in the world won&amp;#x27;t get you ready. Believe me it&amp;#x27;s true in AWS too, true in a lot of places.&lt;p&gt;It&amp;#x27;s complicated, and the human factor is massive in an unpredicted scenario.&lt;p&gt;I&amp;#x27;m an IM myself, and regularly have to make the call regarding status updates, and also seen how other companies do it.&lt;p&gt;One of my favourites was a big it infra company sending a notification about an outage 6 hours after the event, after we opened and resolved a ticket with them.  Was actually pretty useful but made me laugh all the same</text></comment>
<story><title>Google Services Experiencing Disruptions</title><url>https://www.google.com/appsstatus</url></story><parent_chain><item><author>maximilianroos</author><text>Why is the Google Status dashboard slower than HackerNews at reporting the downtime?&lt;p&gt;To get ahead of the cynics — it would not serve the least generous of Google&amp;#x27;s objectives to be less than transparent  about downtime — people figuring it out while the dashboard is green looks much worse.</text></item><item><author>coderintherye</author><text>Of course both dashboards show all green:&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;www.google.com&amp;#x2F;appsstatus#hl=en&amp;amp;v=status&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;www.google.com&amp;#x2F;appsstatus#hl=en&amp;amp;v=status&lt;/a&gt;&lt;p&gt;&lt;a href=&quot;https:&amp;#x2F;&amp;#x2F;status.cloud.google.com&amp;#x2F;&quot; rel=&quot;nofollow&quot;&gt;https:&amp;#x2F;&amp;#x2F;status.cloud.google.com&amp;#x2F;&lt;/a&gt;</text></item></parent_chain><comment><author>memset</author><text>The time you mark the dashboard as “red” is when the clock starts ticking against your SLA and error budget.</text></comment>