Eberhard E. Scheuing, William F. Christopher
The Service Quality Handbook
ol:OL11353402M
aarecords_metadata
Eberhard E. Scheuing, William F. Christopher
HF5415.5 .S467 1993
book_unknown
https://covers.openlibrary.org/b/id/5122022-L.jpg
November 1993
3005936
0814401198
9780814401194
93026614
servicequalityha0000unse
OL11353402M OL21407430W
en
en
Amacom Books, Brand: AMACOM, AMACOM
"Service quality has emerged center stage as a global force. The Service Quality Handbook provides both a panoramic overview of the state of the art in service quality and an invaluable compendium of information on this critical topic." "The list of contributors to this cutting-edge reference reads like a Who's Who in Service Quality - all movers and shakers in the business, academic, and government communities in the United States, Canada, Europe, and Japan. These leading experts provide global and multidisciplinary perspectives that will inspire and inform everyone who is working to achieve and sustain competitive advantage and superior organizational performance in a turbulent world." "Topics covered range from the evolution of service quality and the growing impact of the Baldrige Award to process management and quality in government services. At the heart of The Handbook are time-tested concepts, strategies, methods, and tools that translate into guidelines and action ideas for creating the quality vision, developing service quality systems, enhancing the role of employees in service quality, understanding and managing customers, and measuring and reinforcing service quality." "The 41 chapters of The Handbook add up to the most in-depth, up-to-the-minute information available on service quality today. Whether you're an executive, manager, or consultant in a service or manufacturing company, this visionary yet practical guide will help you teach service quality concepts and strategies; build quality awareness and commitment among employees at all levels; introduce benchmarking practices and processes; make effective use of self-managed teams; improve quality through strategic alliances; and reinforce service quality through service guarantees, recognition, and rewards." "This unique collection has no competition. Use The Service Quality Handbook as your road map to enhanced customer satisfaction and greater profitability."--Jacket.
The Service Quality Handbook
1993
ol:OL11353402M
aarecords_metadata
OL11353402M
external_download meta_explore
book_unknown
9780814401194
en
ol
The Service Quality Handbook
Eberhard E. Scheuing, William F. Christopher
Eberhard E.  Scheuing, William F.  Christopher
November 1993
Amacom Books, Brand: AMACOM, AMACOM
Amacom Books, Brand:  AMACOM, AMACOM

ol:OL11353402M
ol: OL11353402M
OL11353402M ol:OL11353402M
OL21407430W ol:OL21407430W
0814401198 isbn10:0814401198
9780814401194 isbn13:9780814401194
93026614 lccn:93026614
servicequalityha0000unse ocaid:servicequalityha0000unse
3005936 goodreads:3005936
HF5415.5 .S467 1993 lcc:HF5415.5 .S467 1993
1993
ol:OL1417014M
aarecords_metadata
edited by Eberhard E. Scheuing and William F. Christopher; with contributions from 57 international experts
658.8/12
HF5415.5 .S467 1993
Includes bibliographical references and index.
book_unknown
https://covers.openlibrary.org/b/id/5122021-L.jpg
New York, New York (State), 1993
3005936
0814401198
9780814401194
93026614
OL1417014M
en
en
Amacom
The  Service quality handbook
1993
ol:OL1417014M
aarecords_metadata
OL1417014M
external_download meta_explore
book_unknown
9780814401194
en
ol
The  Service quality handbook
edited by Eberhard E. Scheuing and William F. Christopher; with contributions from 57 international experts
edited by Eberhard E.  Scheuing and William F.  Christopher; with contributions from 57 international experts
New York, New York (State), 1993
Amacom

ol:OL1417014M
ol: OL1417014M
OL1417014M ol:OL1417014M
0814401198 isbn10:0814401198
9780814401194 isbn13:9780814401194
93026614 lccn:93026614
3005936 goodreads:3005936
HF5415.5 .S467 1993 lcc:HF5415.5 .S467 1993
658.8/12 ddc:658.8/12
1993