interview, interviews were audio recorded with an iPod, to aid the researcher in transcribing the interview. To record telephone interviews, an iPod was connected to an iPhone via a splitter, which allowed both the headset and iPod to receive the audio signal. The recordings were kept secure using a passcode on the iPod, and then the audio files were transferred to a password protected computer. The researcher deleted the recordings after data analysis was complete. To obtain pertinent data for the study's research questions, the researcher used a series of open-ended interview questions with interviews conducted using a semi- structured protocol (Ayres; 2008; Harrell & Bradley, 2009; Lahman & Geist, 2008) that featured a broad opening question, followed by structured questions. The interview protocol (see Materials/Instruments section) beganwrite memos, code conceptual categories, properties, and dimensions from the data, conduct data analysis, and refine conceptual theory. Transcripts. Using the Microsoft Word interview protocol document, the researcher typed participant responses during the interviews, which expedited the transcription process. In some cases, all that became necessary after the interviews was correcting spelling or grammar errors. In some cases, listening to the audio recordings was beneficial for filling out nuances o f the interview previously missed. On rare occasions, listening to the recordings slowly, while pausing and rewinding, was even critical for capturing all of the richness of the responses. After completing the interview transcriptions, and receiving the written questionnaires back from the participants, the researcher saved the Microsoft Word 138 documents in Rich Text Format (RTF), and imported