neighborhood," she adds. "I have a particular affinity for Indaba Coffee, and for exploring books and grabbing tea at Atticus." She also highlighted the benefit of getting off an airplane and to a hotel in less than 30 minutes.

Facilitating the opening of its Spokane office were two senior team members from Rover, one from Seattle and the other from Santa Monica, who joined the company as part of its acquisition of DogVacay. Spokane's quality of life was a major factor in pitching these out-of-towners to relocate to Spokane, says Teepe.

Rover currently has approximately 80 people in Spokane in customer operations, both in office and working remotely. About 50 employees are focused on safety and enforcement to ensure positive outcomes for its users. This team is based in Rover'sBennett Block offices. The balance of its Spokane headcount is in customer service and works remotely.

Teepe expects to scale customer operations in Spokane at a higher rate than in Seattle. By year's end, she expects to add approximately 20 people across customer operations. Currently, Rover has 11 open positions in Spokane including a senior manager of customer operations and a humans resources manager. On the front lines of customer contact, the company is seeking individuals with a diversity of experiences, including those having veterinary tech, animal care and contact center backgrounds.

Rover has had "outstanding success" in securing qualified candidates, the "retention rates have been very good" and its Spokane team members "are excellent," says Teepe. She continued that the Spokane community has been "very welcoming." Based on its