Computers have now become an integral part of our society both in business and in residential settings. Almost every business of sufficient size in Germany, the United States, and other developed countries has one or more computers to assist them in running their businesses. Similarly, many families in those countries now have computers at home that are used to run various applications including games.
Some attribute the popularity of computers to the Internet. The Internet provides people with a ready access to vast amounts of data. Many people now get their news, sports, stock, entertainment, and other information primarily from the Internet. Businesses have also embraced the Internet. The Internet provides the opportunity for computers to communicate instantly with other computers or individuals. Business processes that were once restricteddevices, including laptops, notebooks, PCs, and smartphones into the network of the organization.

Many businesses are leveraging the benefits of mobility solutions to keep workers connected with the customers, partners, and colleagues. It aids in maintaining business continuity and in enhancing customer satisfaction with faster response and service. In addition to this, the rising proliferation of smart-phones, tablets, and continuously developing 5G infrastructure will boost the UCaaS market growth during the forecast period.

SEGMENTATION

By Component Analysis

“Telephony Segment to Grow Considerably Fueled by Need to Establish Real-time Communication”

Based on component, the market is classified into telephony, unified messaging, collaboration platforms, conferencing, reporting and analytics, and others.

The telephony segment is estimated to generate the highest UCaaS market revenue during the forecast period. The rapid adoption of UCaaS telephony is likely to transform