New York City until the moment of impact, the plane was in a sustained power dive, descending more than 24,000 feet in 5 minutes 4 seconds, for an average rate of over 5,000 feet per minute.[14] New York Center air traffic controller Dave Bottiglia reported he and his colleagues "were counting down the altitudes, and they were descending, right at the end, at 10,000 feet per minute. That is absolutely unheard of for a commercial jet."[16]

The complete 9/11 Commission Report available from the archived version of the 9/11 Commission website.

Flight attendant Robert Fangman, as well as two passengers (Peter Hanson and Brian David Sweeney), made phone calls from GTE airphones in the rear of the aircraft. Airphone records also indicate that Garnet Bailey made four phone call attempts,trying to reach his wife.[18][19]

Fangman called a United Airlines office in San Francisco at 08:52, and spoke with Marc Policastro. Fangman reported the hijacking and said that the hijackers were likely flying the plane. He also said that both pilots were dead and that a flight attendant was stabbed.[11] After a minute and 15 seconds, Fangman's call was disconnected.[18] Policastro subsequently made attempts to contact the aircraft's cockpit using the Aircraft Communication Addressing and Reporting System (ACARS) message system.[2]

Brian David Sweeney tried calling his wife, Julie, at 08:58, but ended up leaving a message, telling her that the plane had been hijacked. He then called his parents at 9:00 a.m. and spoke with his mother, Louise. Sweeney told his mother about the hijacking and mentioned that passengers were