A critical review of the readability of online patient education resources from RadiologyInfo.Org.
Health consumers and their families rely on the Internet as a source of authoritative information regarding the procedures used to reach a diagnosis, effect treatment, and influence prognosis. In radiology, online materials can be a means by which to offer patients comprehensible explanations of the capabilities, the risks and rewards, and the techniques under our purview. Consequently, estimations of health literacy should take into account the reading level of the average American when composing and transmitting such information to the lay public without the mediation of a referring physician. In December 2012, patient education reports from the files of RadiologyInfo.org, a jointly sponsored website of the American College of Radiology and the Radiological Society of NorthApproximately thirty minutes into the flight, the hijackers forcibly breached the cockpit and overpowered the pilot and first officer, allowing lead hijacker and trained pilot Marwan al-Shehhi to take over the controls. Unlike Flight 11, which turned its transponder off, the aircraft's transponder was visible on New York Center's radar, and the aircraft deviated from the assigned flight path for four minutes before air traffic controllers noticed these changes at 08:51 EDT. They made several unsuccessful attempts to contact the cockpit. Unknown to the hijackers, several passengers and crew aboard made phone calls from the plane to loved ones and provided information about the hijackers and injuries to passengers and crew.

The aircraft crashed into Tower Two (the South Tower) of the World Trade Center at 09:03. The Flight