inside a church taking photographs when he noticed a golden telephone mounted on the wall with a sign that read "$10,000.00 per call".

The Australian, being intrigued, asked a priest who was strolling by what the telephone was used for. The priest replied that it was a direct line to heaven and that for $10,000.00 you could talk to God.

The Australian thanked the priest and went on his way.

Next stop was in France. There, at a very large cathedral, he saw the same golden telephone ...to Noblit and Hare \[[@B22]\], entails the construction of an interpretation which \'serves to reveal what is hidden in individual studies and to discover a whole among a set of parts.\'

Examining the themes and patterns emerging across all the datasets, what emerged from the synthesis were the ontological status and the experience of the condition in everyday life. This, coupled with access to and experience of traditional health services responses, shaped the engagement with and use of information to support self-management. The \'ontological status\' of the condition refers to the nature and status (legitimacy) of the condition in terms of how individuals experienced it, how socially acceptable it was considered to be, the previous way it had been managed by themselves, and the impact on peoples\' everyday lives.