Major transit terminals are operated and staffed in both Downtown Kitchener (Charles Street Terminal; this no longer serves GRT buses, but maintains customer service functions for now) and the Ainslie St. Transit Terminal at Galt City Centre in Cambridge.

All Ion statons have customer help points and ticket machines; most are major transfer points, with Waterloo’s Conestoga Mall, Kitchener’s Fairview Park Mall, and (in future) the University of Waterloo station also having off-street bus terminals.
Unstaffed off-road satellite terminals are also in place at The Boardwalk, Stanley Park Mall, Sportsworld, and Cambridge Centre.
An additional terminal at the Conestoga College Doon Campus is planned by September 2019 and plans are also in place for a terminal at Sunrise Centre.

Other significant transfer points include King Street/University Avenue, Holiday Inn Drive/Hespeler, Conestoga College-Doon Campus, and the Preston Town Centre.

Grand River Transit has two garages:
Strasburg Road Transit Operations Centre / North Division at 250 Strasburg Road - indoor garage built in 1976 stores 167 buses in the Kitchener–Waterloo fleet, and all central operations and GRT headquarters (across from the Laurentian Power Centre)
Conestoga Boulevard Transit Operations Centre / South Division at 460 Conestoga Boulevard - 64 bus garage for Cambridge fleet (behind the Cambridge Centre).

A third garage site is planned on Northfield Drive in Waterloo.
Major transit terminals are operated and staffed in both Downtown Kitchener (Charles Street Terminal; this no longer serves GRT buses, but maintains customer service functions for now) and the Ainslie St. Transit Terminal at Galt City Centre in Cambridge.
All Ion statons have customer help points and ticket machines; most are major transfer points, with Waterloo’s Conestoga Mall, Kitchener’s Fairview Park Mall, and (in future) the University of Waterloo station also having off-street bus terminals. Unstaffed off-road satellite terminals are also in place at The Boardwalk, Stanley Park Mall, Sportsworld, and Cambridge Centre. An additional terminal at the Conestoga College Doon Campus is planned by September 2019 and plans are also in place for a terminal at Sunrise Centre.
Other significant transfer points include King Street/University Avenue, Holiday Inn Drive/Hespeler, Conestoga College-Doon Campus, and the Preston Town Centre.
Grand River Transit has two garages:
Strasburg Road Transit Operations Centre / North Division at 250 Strasburg Road - indoor garage built in 1976 stores 167 buses in the Kitchener–Waterloo fleet, and all central operations and GRT headquarters (across from the Laurentian Power Centre)
Conestoga Boulevard Transit Operations Centre / South Division at 460 Conestoga Boulevard - 64 bus garage for Cambridge fleet (behind the Cambridge Centre).
A third garage site is planned on Northfield Drive in Waterloo.
Grand River Transit/draft