The station has two separate ticket offices (Great Northern and London North Eastern Railway), but in practice, each sell each other's tickets.
There are also seven ticket machines.
There are toilets at street level (but not on the platforms) and lifts from the station building to both platforms.

The station also has automatic ticket barriers, which were installed by First Capital Connect (the previous train operator) shortly after it took over the route, as a revenue protection exercise, and to improve security at the station.
There is a snack bar, at street level, and two coffee bars at platform level, with one per platform.
The newsagent previously at street level closed in March 2014, pending the redevelopment of the station which has since been completed.

Since December 2013, the previous train operator, First Capital Connect started refurbishing the station completely, introducing passenger lifts between platform and street level, and refurbishing the concourse area plus retail units.
The works were due to be completed by April 2014, but were delayed.
Since Great Northern took over the franchise in September 2014, these works have been completed.

Both island platforms have indoor waiting rooms that were refurbished in May 2012 as part of a wider scheme to refurbish and add waiting rooms across the Great Northern Route, and there is also outdoor seating along the length of the platforms.

The station is a short walk on a walkway from Stevenage Bus Station and is opposite a leisure complex that includes the Gordon Craig Theatre.
The station has two separate ticket offices (Great Northern and London North Eastern Railway), but in practice, each sell each other's tickets. There are also seven ticket machines. There are toilets at street level (but not on the platforms) and lifts from the station building to both platforms.
The station also has automatic ticket barriers, which were installed by First Capital Connect (the previous train operator) shortly after it took over the route, as a revenue protection exercise, and to improve security at the station. There is a snack bar, at street level, and two coffee bars at platform level, with one per platform. The newsagent previously at street level closed in March 2014, pending the redevelopment of the station which has since been completed.
Since December 2013, the previous train operator, First Capital Connect started refurbishing the station completely, introducing passenger lifts between platform and street level, and refurbishing the concourse area plus retail units. The works were due to be completed by April 2014, but were delayed. Since Great Northern took over the franchise in September 2014, these works have been completed.
Both island platforms have indoor waiting rooms that were refurbished in May 2012 as part of a wider scheme to refurbish and add waiting rooms across the Great Northern Route, and there is also outdoor seating along the length of the platforms.
The station is a short walk on a walkway from Stevenage Bus Station and is opposite a leisure complex that includes the Gordon Craig Theatre.
Stevenage railway station