I've purchased two of these phones but I didn't get a chance to use the phone I purchased from Amazon. My phone arrived fairly quickly but when I opened the box it was immediately obvious that the phone manufacturer's box that's inside the Amazon.com box had been opened. When I opened the manufacurer's box all of the packing material was missing and the box contained only loose phone parts (phone body, back cover, battery, AC adapter) that had apparently been bouncing around alot. The phone was badly damaged, the front of the phone was a spider web of cracks and it appeared that the camera lens may have been cracked as well. I sent it back the next day and Amazon gave me a prompt credit for my return in about a week.After receiving my credit from Amazon I went to ebay and bought this phone for about $30 more and it arrived brand new and in perfect condition. It also came with many accessories, including software CD, data cable, stereo headset, holster, car charger and 1GB memory chip. I installed my SIM card and the memory chip and the phone works like a champ.I loaded the phone tools software on my HP laptop and it immediately updated to the latest version. I just use the synchronization for my Outlook contacts and calender and it has worked well with only one minor issue. For some reason the software was synchronizing with the calendar information in my archive folder. Once I changed the synchronization setting to go to my current calendar folder there have been no issues.So far I've only downloaded a few ringtones from the internet and they have downloaded quickly and flawlessly.This is my first Motorola phone (I'm a former Nokia owner) and I have found this phone easy to use. The sound quality is very clear, definitely better than any of the Nokia phones I've had, and the signal strength and reception seem to be better as well. I've had no problems with accidental pushing of the buttons on the exterior of the phone.The phone construction is very solid, nothing cheesy here. I have the black model and the finish is excellent and after a week of use remains without a scratch. I'm very happy with this phone and would recommend it to others although I would purchase it elswhere since Amazon's supplier seems to to be getting a reputation for poor packaging and damage during shipment.