I purchased two lovely red syncs about ten months ago. After an initial honeymoon stage, the phone began to reveal some defects. It would not hold a charge, dropped calls...ect. I returned to the store several times the chargers and batteries were replaced but to no avail. Finally, the store manager told me to take advantage of the warranty. He examined the phone and observed that their was no physical or water damage. I took his advice and received two new phones. About a week later I received a bill for $420.00. According to the inspection the phones had water damage, so I was liable. I need to insert here that I have been with this company for 15 years and I have never gotten a phone wet. I sucked it up and paid the bill,however my new phones have all of the same defects. I have now purchased four phones and none of them work. I am locked into this contract for another 14 months. I AM DONE WITH THIS COMPANY. Take my advice find another server.