I like this phone for many reasons, but with any phone there are some drawbacks. First of all this phone is very small and stylish. This phone offers a lot of bang for your buck. It has Mp3 ringtones, a decent camera, and good internet browsing and MMS capabilites. However, the joystick is very cumbersome. It may seem like a good idea, but it begins to lose sensitivity after about a week. Also, like other reviewers noted, when trying to push it straight down to take a photo or select an item in the menu, you normally wind up pushing it the wrong way. T-Mobile service is very good. I have been with them for 3 years. Previously I owned a Samsung r225m (see my review on its product page) and with the Motorola phone, I have noticed areas that I now get reception where I previously didn't with the Samsung. Overall, the this is a great, inexpensive phone, with great service, small design, and powerful multimedia features make a great cell phone for all.**UPDATE**UPDATE**UPDATE**4/20/05**Phone working great, however the black plastic coating is peeling off on the right side of the phone and this phone scratches very easily. Still working fine, but keep note that this phone is more delicate than one would think.**UPDATE**UPDATE**UPDATE**6/19/05**Phone completley crapped out. I was getting shocked and it was freezing up and dropping calls. I replaced it with a Samsung e315 (See my review).