I have owned this phone for about 6 months now and am ditching it. Before this phone I was a strong believer in Samsung phones, and now, I am even more. By far, the worst part about this phone is not the physical quality of it, which is fairly good, but rather the digital part, which is total crap. The software is buggy and unreliable. It is slow and clunky. I can't tell you how many times I've had to remove the battery just to end a call. Sometimes it refuses to dial out, and other times it just won't do anything at all. It is not reliable and truthfully, it is not trust worthy. There are several nice things about it though. The screen is very nice, big, bright, and sharp. It also has a speakerphone that works well and a built in e-mail client (which I will miss). In the end, after 6 months, today I ordered the Samsung SGH-E317 and though it lacks the high resolution screen, email client, and speakerphone, it should be a phone I can trust. What's the point of having a phone if you can't trust that it will be there when you really need it?