May rating would be 0 stars, but Amazon doesn't allow that option.While it's convenient to have a pay-as-you-go phone plan, the service and equipment provided by Tracfone is abysmal!I have had three Motorola phones that have not even lasted a year. Customer Service - no such thing. The solution for most issues is to sell you equipment. Most representatives speak, but do not understand English.FYI - Net10 is the same company.