The product is great but the phone has to be within 4 - 5 feet for it to work good. There have been times when it has been closer than 3 feet and there has been a lot of static.I read other reviews and they spoke of the bad reception, but now I'm a believer. I even sent my first one back because I thought it was defective. My second one has equally bad reception and I use it in different environments and places, so it's not just where I'm using it.