I read the reviews on this new smartphone and was convinced it would help me out. I did not want to go with a full keyboard like a Blackberry or Treo. It sounded great to get your emails and messages read back to you instead...especially in traffic! However, the voice command needs a little work. I usually have to say a name about 5 or 6 times before it gets it right. Otherwise I love the small size and all the features. Wish they could make it look a little more cool. I had some trouble when I first got it with the volume on the ear piece, but after working out with HPs live chat support everything works great. I also love the new Microsoft 6. I am looking forward to using the internet phone feature to save some minutes on my cell plan. Just remember that the screen is small so if you need glasses-don't get it!