I've had this phone for over a year and this is the best phone I have owned!!!!Pros:The itunes application is ridiculously easy to use and convenient if you prefer itunes on your comp. But even if you don't prefer having itunes you can use "moto tunes" for same easy fucntionality. This phone is very slim and beautifully designed. Mini usb and micro sd make it so much more desirable. Syncing the progs with my comp were effortless. And transferring data is a breeze. Speakerphone sounds good. Call clarity awesome (I don't know if that's the quadband or Cingular). Camera and video capture good even though VGA.Cons:Difficult to see the screen in sunlight. The fact that when you enter different numbers for the same person it creates a new entry. A flash for the camera would be nice. A little more memory for the handset would be cool. But with the memory card you can still store things at your fingertips.I am currently awating the release of the upgrade l9, which boasts a fm radio to add to all the other great assets.