My husband & I got these phones free with a new two year contract. He replaced a broken Motorola v221 and I (reluctantly) replaced my Samsung x427. The first thing we noticed was the poor keypad design. His large fingers and my fingernails both cause problems hitting one key at a time. Since everything you do on this phone requires several button pushes this is a real problem. Second problem is the speed dial. You have to hit the number and then dial...guess we're spoiled with "one-touch" speed dial. Third problem is no caller ID on the outside screen. I like to see who is calling before answering. The camera is fine and easy enough to use. The music sounds like what it is...a phone. The PC interface is a little confusing but very helpful to users that have downloads and text messaging turned off to save on accidental charges. The ringtones and games that come with the phone are poor so the interface is needed.I think the keypad issue will ultimately result in our returning the phones. It's just too frustrating.