Anyone who thinks this is a great phone has never used even a very good phone. Unless, just having a cool blue-lit keyboard and the ability to play mp3's is all you need to call it great. My previous phone was a Motorola i930 Smartphone with a different carrier.What makes it mediocre?- I bought the accessories package which came with the Motorola H500 Bluetooth headset. The bluetooth connection, just from my waist to the headset, often has static.- the phone book can NOT store addresses- on the i930 smartphone, you could list someone as Julie Smith Sue's friend. You could find this person by going to your phone book and typing Sue. this phone book can only jump to the first letter like J (you can NOT go to Ju, the names jump to any that start with U as soon as you push the second letter. So with the name Julie, if you have 14 friends or businesses that start with J, you jump to the first J and then have to scroll down (or guess that it is closer to go to K and scroll backwards).- if you have contacts listed by their first name, you can NOT look up someone by their last name without going through about 4 menus to get to the "find" function.- the display font is somewhere between 7pt and 9pt, with no ability to change the size. A typical printed page is 12pt. I was able to change to a black background with white letters, so it is OK to read.- keys are small, I have to use my fingernail to accurately press keys.- keyboard goes dark after about 30 seconds, so you have to guess where the next button you need is located. . . . that also impacts . . .- the screen goes completely blank after 30 seconds. So,if you get a message, an alarm, a calendar alert, you can't see it if you were not looking at the phone when it was received. When you push any key, the display lights up, and you get to see the message for 1/10th of a second. If you force yourself to ALWAYS push the speakerphone button before EVER doing any other function, like dialing a number, then you can see what was on the display before it went dark. You may think this is no big deal; but it means if you ever set your phone down, and then leave the room, you must always push the speakerphone button when you pick up the phone, or you lose your reminder / alert. This also impacts . . .- you can press down on the volume key to go to vibrate mode. However, one more accidental bump of that key, which happens even in my motorola belt clip, makes the phone go silent. So, you get a screen message for an incoming call, an alarm, a calendar alert, etc.- You can add several numbers to a name; but accessing more than the first one is a pain. (sometimes the right scroll button brings up the next number, usually not). What impacts this is - if you loaded names and numbers (addresses are dropped) from your Outlook, and then you add a fax or cell number to someone who is already listed, that number is not sequentially in the phone, and so the number can NOT be accessed by scrolling with the right scroll button. This was VERY easy on Motorola's i930, and phone types were marked with little letters, like m for mobile, h for home, w for work. This phone has tiny icons, and if you make something the "main" contact number, you lose all traces as to whether that was home, mobile, whatever.- when I first got the phone with the Motorola Phone Tools (paid extra) I could copy pictures and MP3s to and from the phone; but my calendar and phone book would not sync with Outlook. Motorola sent me a "fix". Now Outlook calendar and phone book sync; but I can not put MP3s or photos to and from the phone anymore.- with my previous Audiovox, Kyocera, Nokia and Motorola phones I never found myself saying "what did you say?". Now that happens at least every other day (I'd say I average 10 to 20 calls a day).- speakerphone volume is the lowest of any phone I have ever owned.- video volume is less than half of what I would get with the i930. I recorded several songs done by a 100 person womans choral group. Live they thundered the room. I stood about 20 feet away to record video (maybe to even use as a ring tone). When I play these wonderfully full-sounding songs for people, they have to hold the phone near their ear to hear the recording - so they can't see the video at the same time. The Motorola i930 recorded and played well.What do I like?- setting up the bluetooth was easy, and it syncs right back up when I turn on the headset. I only use the bluetooth a few calls per week, so I appreciate that it syncs up well.- the menus are customizable. So I have four functions (most allowed) on the main screen which are things I use often One item is my MP3 player; but I can no longer put music on the phone.- the phone is small; but not too small.- the screen is decent size.- it has a micro-sd slot; but it is under the battery. My phone did not come included with a micro-sd card. Of no use anymore to me since I can not copy pics or music to or from the phone.- the phone is sturdy- the camera zooms in nice - but I can't get the pics off the phone to comment on the quality.This phone does not have any benefits to me over the RAZR and isn't half the phone of the i930. Before someone comments the i930 costs more, it was free with my last service, I went out of my way to pay $100+ extra to get the SLVR. I would in hindsight have saved my money and gone with the RAZR or I would buy a different brand if given the chance.