First, the con side of this. The advertisement for this product is that it fits the Motorola RAZR V3c V3m phones. I have a V3m phone and the tabs on the cover do not match up with the slots on the phone. The product cover has a single tab just off center, and my V3m has slots for 2 tabs - one on each side. The next thing is that the battery advertised is not what you get. The advertisement says it is a 1400mAh battery. What arrived is a 1300mAh battery. Not a huge difference, but a difference nonetheless. Shipping was fair - about what is expected from an Amazon market store. There was the usual delay from Amazon receiving the order, then passing it along to the market store, and them finally processing the order (side note: I really don't like that Amazon works this way now - nothing ever ships quickly anymore).On the pro side, the return of the item went well and painless. The full refund showed up on my credit card within about 10 days from when I shipped the product back.