I tried to purchase mine from a T-Mobile rep about 4 weeks ago. He claimed he was the only person in town who could get his hands on this phone and that I should be gratefull that he was trying to obtain one for me. What a joke. He jerked me around until I finally cancelled my order with him and bought it elsewhere.So far I've been fairly happy with mine. The display on the front and on screen are really fantastic. Some of the ring tones aren't quite as loud as I'd like and if you have it in a jacket pocket, you might miss a call.The volume while talking isn't as loud as some other phones I've owned either.I have only had mine for a week and so far it has froze up on me once. I couldn't get it to responde to any keys or commands. It wouldn't even shut off until I removed the battery. If it happens again, I'll bring it in for servicing or demand a replacement.Still, it has the best options for the money and it's in extremely high demand. Very attractive phone and should make other cell users envious if that's your goal.