I cannot begin to express the utter horror of customer relations with this company. Three hours with customer service to return a phone; 12 salespeople; four managers each relating a completely different return policy, each dropping the ball in their own unique and dismal fashion. They just can't get anything straight. I am still awaiting my refund, three months later. I have not had a single call to customer service, NOT ONE, that was not riddled with communication issues or fumbling incompetence. There are serious problems with this company; the better customer service agents admit it openly.The website appears straitforward but in reality is confusing, so read carefully. I would accuse them of deliberately skewing the links on the site to push you to make inappropriate purchases, but, honestly, I don't think they're that bright.Still, if you want a prepaid phone their $100 deal is unbeatable.Nice phone, but coverage is poor. Check the coverage map before you buy, and make sure you get the right map - the site doesn't allow for easy distinction between contract and prepaid areas, which are drastically different.