I have not had any problems with this phone.I dont use it for long periods at a time ...only in the car and for text.Adding minutes is easy and i REALLY GET MY MONEYS WORTH WITH THE ROLLOVER.I averaged it at less than 10 bucks a month with 600 minutes to spare...so its great for me.I got better ringtones online and still waiting to see about wallpaper.Overall,I would recommend this phone if you dont need more than 100 minutes per week.