pros:--good overall sound--excellent speakerphone(very clear, reasonably loud, and easy to carry on conversation from both ends)--screen(bright, full color, larger than most (160 X 120 pix)--intuitive interface along with mouse stick for navigation/gameplay/volume control.cons:--built-in email client useless because it usually fails to connect to retrieve or send mail (only connects 1 out of 10 times).--flattened keys do not allow keying by feel, forces you to look at phone to do things like voice dial, end a call, or turn on/off speakerphone or on/off mute.