I've gone through 5 of these phones in less than a year. The first one had echos so bad it didn't even recognize the voice tags and people said I sounded like I was talking under water. The 2nd one just plain died one day and wouldn't even take a charge or turn on. The 3rd one drained the battery from a full charge to almost nothing in a couple of days without even using it or having it turned on. The 4th one I just got yesterday worked for a day and now turns on but none of the buttons work and I can't even access my address book. Cingular has finally offered me a different brand, which I have checked out on Amazon's site hoping to get one with a good review. Now I have to negotiate with them to get the matching accessories.....Steer away from Nokia 6102.....