i purchased this headset more for in-home use with my cellphone and online gaming for my ps3. overall, this is a relatively good headset. voices and sounds come in clear, and there's no trouble at the other end with people hearing what i say. battery life is decent, and it pairs fairly easily with whatever bluetooth-enabled electronics you may want to use it with. pretty solid build that feels comfortable around your ear and has some weight to it. it doesn't feel like overly light, hanging off or about to fall like some other handsfree units (re: motorola). the buttons take some getting used to as far as remembering their layout and competently pressing them with your finger or thumb (it's a small surface area). i do have some issues with the design, specifically with the earpiece itself. when you purchase the headset, you'll receive two, thinly made silicone/rubber ear buds (in addition to the instructions, usb cable, etc...) that slide over the earpiece. these buds have a tendency to come off the earpiece quite easily largely because they don't wrap around or enclose the entire earpiece. it slides about halfway down the earpiece housing and is not very secure. i've already lost both buds from general use, and that leads me to my second gripe--after using the jabra without the buds (earpiece directly in ear), the actual earpiece housing came apart. i don't know if it was the heat that weakened the adhesive, or if there wasn't enough glue, but the housing split into its two halves and exposed whatever wiring and components inside. i recently had to purchase some crazy glue and actually re-glue the housing together. aside from those issues, the BT5020 is a pretty good headset that serves my needs, and i probably would've given it a higher score if it wasn't for those particular issues. it just would've been nice if the build of the earpiece and accompanying buds were a little better.