I've used the phone actively for abou 6 months now and overall it has been great. Overall, I highly recommend the phone. However, there are three things that could stand some improvement. 1) its battery life could be longer for those of us who use the phone a lot. I find that I sometimes have to use the phone in the cradle while it recharges because an active day of calling will drain the battery. 2) It does have some issues with volume. At its highest volume setting, it is noticeably not as loud as my other cordless phones. It is probably okay but if you have any sort of hearing problems, it will be too quite for you. 3) The headset can get uncomfortable after a long time on the phone -- but that is why you need speakerphone.