The first Motorola Krzr K1M(white) I purchased from Verizon lasted less than 3 weeks before many of the functions ceased to work. I was instructed to cycle power on the phone--this worked once. Then many of the functions on the phone ceased to work altogether. Thought I had a defective phone, so Verizon replaced it free. I love the appearance of the phone and its functional setup. With my new phone I was able to transfer music files to the microSD card for about a week. Then the phone would no longer connect to my PC. I reloaded the USB drivers many times and swapped in known good USB cables--all to no avail. My computer would recognize the hardware connect as a Motorola K1M/L7c, but refused to interface with it. I called Verizon and they gave me a software fix via download. This worked for about 3 days, then back to the same thing--whenever I attempted to connect the phone in "sync" mode, I would get a "connection failed" message on the phone. This appears to be no fluke--2 brand new phones of the same model plus a (known to Verizon, hence the downloadable fix)software glitch. I love the phone--it works great. The video and still camera works great. But the music transfer system is abysmal. My original phone got to the point where it almost seemed as if the Bluetooth functions and the contacts button were inoperative. I also purchased a Motorola Bluetooth headset--it was poorly constructed. Got rid of it and purchased a Plantronics--it works great. I will no longer be purchasing ANYTHING by Motorola! I am going to swap this phone for either an LG or a Samsung--those are products I can trust!