I received the product in a timely manner. Started using it without a problem. Slipped in my SIM card and bingo! Got all my data from my old Palm from the laptop backup, no problem. Shortly after, I noticed that several keys weren't working. Particularly annoying was the right upper case and Return key, as well as the m and o keys.Sent the product back, was promptly refunded and ordered a new one. We'll see!