GOODMakes it much easier to enter and maintain contacts, and calendar events.Charging from you computer is convenientSynchronization (when it works) is quite goodSerendipity: If your corp/org uses Outlook for scheduling, all your meetings will synchronizeBADWhen I tell it to transfer or synchronize it will often error 1, 2, 3 or more times before linking, then link fineStories about Verizon blocking the picture, video, and music transfer capability are TRUE, but can be cracked by the savvy and/or adventurous with a down-loadable Motorola utilityUGLYInstallation on newer model phones was a hell; you need a procedure from actual software vendor with a link buried on the Motorola website to make it accept update data for the newer model phones. DO NOT CONNECT THE PHONE UNTIL DIRECTED TO DO SO!