I ordered 2 original equipment replacement batteries for my LG cell phone. I was concerned that the low price may indicate that the batteries were old, used or recycled. I was further concerned when I received batteries with different LG model numbers, but both of the correct size and voltage. However, one would not hold a charge any better than my old one. The problem was resolved with a quick email to Amazon and I had a properly functioning replacement within 3 days and a postage free return label for the bad battery. Congradulations on a simple, functional return policy.