I won the phone so I'm not as critical as I would be if I had paid for it.With that said, be aware that the first software release had a problem that caused the screen to lock up--it would be white. The quick fix was to close and reopen the flip. The better fix is to return the phone for a new one or to have the phone flashed with the newer software.I've also noticed that I drop more calls when using the V551 versus a Blackberry 7280.Motorola should have done a bit more laboratory testing before releasing the phone.