I got this phone from AT&T and started a contract with then. They are wonderful, customer service has been wonderful and this awesome user friendly phone died after 3.5 months. I was so upset so before sending it to motorola for warranty repair, i went on ebay to buy another one. Listing said "new"....I removed my sim card from my dead RAZR and shipped it to motorola. I receive my "new unlocked" razr and put my sim card in.....Nothing was there! An error code popped up and the date in the phone was for 2004...hmmm, I call customer svc and they look up error code on the internet since they said this number was not an AT&T code so long story short it was a TMOBILE code and this phone must have been 4 yr old maybe refurbished. After about 4 hours of phone chat with approx 7 different tech people, we determinted that i've lost all my sim info....why? who knows, we also determined that since i'm not able to receive pics or send any, that this phone's codes do not match the already preprogrammed AT&T razr phone codes. TIP- IF YOU BREAK A PHONE, ESPECIALLY AN AT&T ONE, MAKE SURE THAT YOUR NEXT ONE PURCHASED FROM A SELLER HERE OR EBAY IS ALSO WITH/FROM THE SAME PROVIDER. I AM NOW RETURNING THIS RAZR BACK TO THE SELLER and getting a new one that IS AN AT&T phone with the proper codes already installed. ANOTHER TIP- THE RAZR THAT DIED AND WAS SHIPPED TO MOTOROLA HAD A TON OF PICS IN IT. THIS IS NOT SAVED TO YOUR SIM, EVERYONE WILL BE ABLE TO SEE YOUR PICS AND YOU WILL PROBABLY NOT HAVE THEM WHEN THE PHONE IS RETURNED TO YOU. I am looking forward to my new razr, the AT&T specific one and when my original one is returned (from the warranty work) i will have an extra one for back up. This is a user friendly phone, not heavy duty, rather dainty so be careful with it...mine broke right in the hinge pin and never powered on again. Over all, i love the phone. Just hope to have better luck with the next one, keep yours in a good protected case.