There's a lot to like about this headset. Big plus: sound quality is great, and it's loud enough (I'm hard of hearing, so that's a big deal.)The chief drawback for me is that the earpiece part won't stay in my ear when worn "properly," wrapped around the ear. If I don't try to wrap it around, I can actually get it to stick in for a while, but obviously that doesn't last. So for me, it's not "hands-free" at all, as my right hand has to hold it in place. Not sure whether my ears are too big, too small, or just oddly shaped, but some adjustability would be welcome.