When my motorola phone died I went to the T-Mobile store and was told Samsung made quality phones, so I picked up the X495. This phone was attractive because it's compact, inexpensive and has no external antenna to break off. The problem is that the reception is not nearly as good as my old Motorola and the audio quality is terrible. When I'm in my apartment, I have to stand next to the front window in order to get decent reception. My previous phone worked anywhere in the apartment. The audio is so distorted that I have trouble understanding what people are saying. The volume level adjustment steps from too quiet to too loud with nothing in between.I find the keypad layout annoying as well. They put the T-Zones button, which I never use, dead center and raised. I suspect this is to promote the T-Zones service which costs extra.The earpiece and charger ports are covered by cheap plastic covers which seem as though they're about to fall off. I have considered pulling them off just to get them out of the way.Next time I'll try a Nokia.