I thought the headset was great. It's comfortable to wear and seemed to work great, but come to find out people on the other end have a hard time hearing me, and there's no way to adjust that. I can hear them fine. I also didn't realize this one didn't have a mute option, that's always a nice feature. All in all, it's just ok. I've had Panasonic headsets in the past and they seemed to work better, but they also wore out within a year or so.