I've had this for a few months now and must say that overall, this is a good phone. It was easy to configure gmail and google maps. I'm surprised, however, that hotmail and messenger are not included in the software. I believe you might need to buy extra software if you want to use that (or maybe get the new version with the new version of windows mobile). Below are some comments on this phone:PROS: sharp screen, good voice quality, qwety keyboard, 3G, able to sync with outlook server.CONS: battery life (needs to be charged EVERY day), quality of pictures is not that great (although I rarely use the camera), no standard plug for headphones, you need to reboot every so often because weird things will happen (Windows problems, bluetooth will stop working, the time will get messed up, it will just hang).