Initially I was enthusiastic about this service. I read an article in Newsweek, looked over their slick website and was excited. I also read all the Amazon reviews here. Most were fairly positive so I decided to give it a try.The negative things in these reviews are very true. The audio quality is not as good as a standard landline - it sounds tinny and there is a tendency for talk-over in conversations. Technical support is nearly impossible to reach. My primary problem was a lack of dial tone when picking up the phone. This required me to manually unplug the modem they provided to re-set it. Tech support was unable to resolve this issue which started happening daily so I returned the service.Tech support gave me a trial extension beyond the initial 14 day money back guarantee yet Vonage still changed me for a month of service and will not refund $37.50. They say this is because I went 165 minutes over the 250 minute trial limit.AVOID THE HASSLE AND SAVE YOUR MONEY.