Let me first start by talking about service. I have seen many reviews that complained about service or more often the customer service of a carrier. Customer service is unrelated to the phone itself, but service is not...The reception this phone gets is incredible. Wherever I go I always have full-service reception. My buddy placed his Nokia 3620 real near my 7610 (both ATT Cingular), to gauge how much of a difference the phone really makes in reception,and I had 3 more bars!!This is a new generation smart phone vs. another (older gen) smart phone, too, not comparing CZ to diamonds.Now to move on to features. This phone has everything you could want. The to-do list and calendar features are very in-depth and useful. Combined with Nokia PCSuite and the cable driver from the Nokia website, you can seamlessly transfer files back and forth between your PC/laptop and your phone. I am like a kid in a candy shop with this feature and am working on assigning a different mp3 for all of my friends and family! Sound comes through much clearer on this, playing true MP3s, not MP3s converted to WAVs like on the 3620. Only drawback is that Cingular does not recognize that this phone has the feature in my area, probably because (as the local cell phone shops said) it is 'not available in the Colorado market.' I have no desire to pay $2.49 per ringtone from them anyways, so this is not a problem for me and I doubt the rest of you are inclined to either.This phone also has the capability to record up to 10 MINUTES of video! All I can say to that is WOW. I have not ventured anywhere near that length (1-2 minutes is all so far) but the quality of the video is incredible, especially considering the source (a phone).This is also a Bluetooth phone, so you can do all the things Bluetooth does.I have only transferred files via Bluetooth, but the process was slow, most likely due to the older OS of the receiving phone.The Symbian OS on this phone is just plain fast, no lag whatsoever, runs seemlessly. The 64MB card that is included with the phone is also great, but fills up fast when you are uploading mid and high quality MP3s at 4-5 MB or more per. Would have been nice if they had included a card with more, but for $199 I am only being wishful bordering on greedy.I would defientely call this phone a serious deal and highly reccomend purchasing it.Get this phone, two bills, letstalk clearer.