I got the headset and was pleased with the service. The product was fine, it seemed. There are almost no directions, although it is pretty easy to figure out, and all the "lights" don't make it easier to understand. For example, the pink light on the case (it comes with this ultra cool holder/charger) flashes sometimes but not all the time. I didn't know if it meant that I had hooked it up to charge it correctly or if the lack of light meant that the charger was not charging any more. The charger is not as sturdy as I would have liked it. Then I charged it and charged it and it never worked. I could pair it with the phone while it was charging but it would not work out of the case. An IT friend of mine said it was the battery in the headset. I have not returned it yet to see if this is the issue.The headset is small and light weight. It comes with an earpiece and plastic cones for the inner ear. These are comfortable and not cumbersome at all. I think that I would have liked it if it had worked. Other places have given it great reviews, said the sound was great. I do not fault anyone in the performace of the item. I think it was just dumb luck that I got one that didn't work.