I now have 2 of these that are broken. They break right in the back (and then pinch your neck). The first pair stopped working because of the break and Logitech did send me a replacement pretty quick. They had said they knew of the problem and fixed it, but the second pair broke again. I am not rough with these, but I think using them everyday at work just wears on them quick. You have to pull them out a little to get them on your head. Now that my second pair is broken they no longer stay on my ears well. I am very disappointed. I love the wireless aspect of these headphones and the quality of sound is great. They also have a great range. Now they just don't stay on anymore and are too uncomfortable. The first pair I got were really tight on my head and maybe that is why they broke in the first place.