If you desire a cheap phone, then this is it. Physical size is slightly larger than average. Feature navigation is easy. Clarity is good outside, deep inside especially under alot of heavy metal is bad and signal would drop, brick buildings are average but have to strain to hear. Cost more effective if bought on a yearly basis. Customer service is average. Easy enough to get started the first time you activate your phone. But if you have a &quot;Technical Problem&quot; like transferring minutes to another phone... be wary! They have the worst Tech support service I have ever encountered. At times I'd wonder if they were &quot;Out-sourcing&quot; their tech support department to a Kindergarten Class. It is hilarious! I thought they were doing a skit for the Comedy Central. Hopefully you don't encounter this situation if you choose to go with Tracfone.If your need is just emergency, then I suggest another company with a better plan. Tracfone did away with 10 minute cards, so you have to buy 40 or 60 minutes and then renew again every 30 days. Overall rating.... for about the same amount you'd buy a tracfone and refill card, you can get a better service and more cost effective for your money with another company than Tracfone.