I purchased this phone for my elderly father and all it accomplished was make both of us much older! Charging issues seemed to be the primary demon and even after repeated trips to verizon it still was an issue.I finally realized battery charge time option was not set correctly and at least that problem went away! key pad rediculously small , screen you can't read at 20yrs old let alone 80yrs old and a phone conversation volume that would make anyone visit the local drug store for a ear wax removal kit! dropped calls , static if you did connect, clumbsy awkward feel and my fathers relentless complaints have all contributed to the final fate of our v265! I wouldn't recommend this phone to anyone except fisherman and hockey players ! If you do purchase one of these phones be sure to get the insurance It's a must if you expect to get a replacment when you throw the thing in the bay! WITH THE REST OF OURS!