PHONE: Very attractive and loaded with more features than I would ever use. It's very small and light, the screen display is great, and it's fairly intuitive to use the features. I found the camera a bit disappointing - unless you're taking the picture from within a 1-2 foot range, it's pretty blurry. One other thing to be aware of is that the charger and headset both have unique connectors -- if you lose your headsets or leave your charger behind when traveling, like I do, plan to stockpile the special ones for this phone, because you aren't going to be able to just grab the one from your old phone.THE SERVICE: I'm sitting on hold right now trying to cancel my T-Mobile service and my number transfer request. I've been using the phone for a few days, and cannot handle the immense amount of background noise I get with it. It's static-y, there are high pitched (think dog whistle) noises in the background all the time, sound cuts in and out, and I've had a couple of dropped calls. This is in the first few days, remember. T-Mobile tells me I'm in a &quot;great reception area&quot; (Silicon Valley), and they have no problems reported in my area. So, bye-bye, cool new phone. BEWARE that the number portability line has well over an hour wait whenever you call, seemingly regardless of time of day (I just waited 95 minutes to cancel my portability request).AMAZON - The whole thing could not have been smoother. Availability when I ordered was &quot;normally ships in 1 - 2 weeks&quot;. I got regular shipping (not super saver), and had the phone in hand 4-5 days after I ordered, well before I expected it. It came activated and ready to use immediately, though I did have to call myself about transferring the number (which has fortunately not gone through, so I will still have my number when I cancel this T-mobile thing). They were also flawless on returning the phone: a 3 minute call, they're sending me a pre-paid return label, and I stick it in the mail back.