With all the complaints of BT headsets and this being my 1st one, I expected mediocre results.However, I was nicely surprised by the clarity and ease of use.To test the sound clarity I left myself two messages on my answering machine on my home phone- one with the headset and one without.While comparing the two messages, I could tell which was the BT headset and which wasn't, but overall the BT headset was still very clear IMO.It's easy to use and I appreciate it very much while I'm driving.There may be "sexier" ear pieces out there, but this one is comfortable and does the job.