Dont even go there, go immediately to the provider to get the real deal.device provided was used-not new. Amazon would fool you with free bluetooth headset that is not working properly and needs a new battery; said in another way, it seems that the bluetooth headset is been there in Amazon stores for a long time-outdated- and therefore, battery does not hold charge, and when I asked for a replacement, a similar deffictive device was sent.So, dont go there. go to the cell service provider.