This is the most user-unfriendly cell phone ever made. It's poorly lit when it's on so you can't see when it's charging, and can't see what options are highlighted when you're in the menus trying to adjust something. It's very flimsy, too: I was worried about taking the casing off because it would just fall off and then wouldn't fit back properly on the phone. The settings aren't where they should be so you go crazy looking for them (the manual is of no help whatsoever); why would you put the tones under the "gallery" option?But the worst part is the organization and design of the phone's software. When I called my carrier, the rep I spoke to said that the word around the office was that trying to use this phone was like navigating a maze. It's the stupidity of the navigation system: say you want to go to a particular option but you choose the wrong icon under the menu. Okay, with a good phone, not a problem: you hit the back option and you're back to the previous screen so you can select the correct option, right? Well, guess what: NOT with this phone. With this phone, anytime, anywhere you hit the "back" option, it will kick you right out of the menu completely and back to the phone's "home" screen and you will have to START ALL OVER AGAIN AND AGAIN TILL YOU GET IT RIGHT. It's hideously frustrating when the phone is brand new and you're just learning where everything is because you're bound to select the wrong option and anytime you do that (which is every time), you'll have to start all over again instead of merely going back to the previous screen! ARGH!Some things about it are just weird: the default ringtones put in the memory cannot be used - I get a message saying that the tone is copyrighted. Well then, why the heck did you idiots even put them on the phone and call them ringtones if they can't be used as ringtones?? And of course you can't buy your own ringtones and put them on there either because the phone's firmware won't accept them in the formats they're sold in, so you're stuck with the stupid default ringtone. So, so dumb. The only thing this phone is good for is kindling. If you want an actual, usable phone, buy a Motorola.