To be fair, I got this headset for free when I purchased the Samsung ACE from MobileESPN in September 2006. MobileESPN is now getting out of the phone business and I find myself having to get a new phone again, but I digress. Back to the review, I took it out of the box and it looked great. Charged it and the phone for the period listed in the instructions books. Paired them up, which was a breeze, and started using them. It worked great, but then in the middle of a phone call, the conversation dropped from the headset back to the phone. Because it happened a couple more times, I took it back to Best Buy and requested an exchange. They did (kudos to Best Buy for replacing the product, even if I got it for free), and the next one didn't even work. So I went back to Best Buy and requested, nay, demanded a new, different one. Not surprisingly, they wouldn't give me a different one for the same price (I had to try it), but they did give me a new one. The third one works as good as the first one, choppy, unreliable and it drops every second conversation from the headset to the phone. This is particularly annoying and for that reason, it's sitting somewhere at the bottom of some drawer, I don't even remember which one.