You can spend hours configuring this thing, adding music, pictures and various clever programs. Amaze your friends with sights and sounds! I added a 1GB SD Card and have movies of my kids (although there are a lot of menus to go through to play media from the storage card).As a utilitarian phone it's marginal. I need to reset 2 or 3 times a day, and miss incoming calls once in a while since I don't realize it's "stuck" until I try to use it (which sometimes means I need to pull over, pull off the phone back, and find the reset hole with the scribe). This gets kinds of frustrating when you just need to make a phone call. When I hike, bike, or ski, it's too big, too fearful to loose / break, and since it does not have an analog mode it usually doesn't work away from urban areas anyway. Now I'm thinking of getting a second phone as a "traveler" (another $10/mo!), tri-band of course. Also, earpiece is not great, and mic is not positioned near mouth very well; doesn't work well in a noisy restaurants or noisy car (I drive a convertible). Another issue is "dial extension by name": there are no letters on the little phone number buttons.I had BlackBerry in the past, don't expect this to take the place of that. The phone needs to dial in periodically to fetch email, not instant like BB. Will only fetch mail if it's not already downloaded by your main Outlook PC, although you could play games forwarding mail to another email account.Also the MicroSoft media player seems to get hung up and crash the phone as well. Videos work best when they are rendered at 250x250 pixels, I assume the extra scaling takes processor BW (you can select custom pixel resolution in Window Media Encoder, more hours of fun).Regarding the 250x250 image resolution, I see this as no issue at all, picture and graphics are quite sharp for this screen size. This seems like the wrong issue to be discussing about this phone.I like the fact that I don't need to carry a PDA, phone and BlackBerry, but I do miss having a simple-to-use reliable phone, and BlackBerry with the scroll wheel. Just another gadget to make life more complicated. Wish it was more reliable, perhaps software upgrades will become available.Also, you'll need to charge this everyday, especially if you play movies.