***Tho I gave this 5 stars, my biggest complaint at the bottom.***This phone reminds me of the palm OS; it seems to work well and has no lock up issues that I've seen.It is painless to figure out, and that may be the best selling point.I have a top of the line PDA, and I was looking for something that was 60% phone and 40& PDA, and this seems to be it.Tho I don't think it would be good for business.There is no additional storage space- and you don't have the email customization that black berry has.Here in San Diego the reception is excellent.Email: the tmail worked right away and ability to snap a photo, click send, and up comes the photo in the mail and ready to go.I am coming from a Hitachi pocket PC and I have had issues with that, one being that it would reset itself and the usual need to occasionally reset. I know I never was able to set up the pop mail system and just couldn't accomplish sending a photo.On the sidekick, it was effortless.Web: very easy to use, and you can get most anyplace that would be viewable on such a screen.Downloads/games/ringers: this works well because everything you download works. However, you don't have a limitless choice,nor room. Though you can remove programs to make space and then re-download them without charge.Speaker phone works well.Phone( recent calls in & out) easy to see and ability to redial.Note system is nice, easy to view at a glance (short note) without opening.Screen: it looks great with games,color is good.Phone only: you put your ear to the rocker, that seems odd, but it works. Volume is ok-good. Does have speaker phone.Keyboard: much easier to use than I would have thought, lights up in the dark.Charging: if you use it during the day to play games, surf the web, probably every night. Minimal use, every other night.Sync: you cannot sync to computer, but you can use the online date book/calendar sync, so it is doable.Mail & messaging: comes with your own tmail account, and it signals when new mail comes in.I have AOL mail & IM on there; you can have most everything, but not corporate- at least not as well as black berry.I do like this feature: you can set it to (example) normal ring at 9am and then silent at 10pm. Also, customize ring/silent times for different days.Camera: it is a so so camera. Not for dark areas, use for daytime or bright light. I do find that even a photo that looks poor on the camera/sidekick screen- does look better if you send it to a computer and view it there.But really, this is a hybrid item, it does a little of everything, and of course the camera works nicely, but it is not a quality photo.My BIGGEST complaint is that you cannot (or I have not found a way) to adjust the text size, or look of text size.I need reading glasses and although it is readable, I do miss the pocket PC clear text. I would settle for just larger text.But if you have problems reading small text, check this out in a store BEFORE you buy.Over all the phone felt heavier than I imagined, and by that I mean sturdier. It is lighter than my Hitachi.I think this is a nice phone for someone who want's to keep it simple, yet have all the PDA basic features.I wouldn't think it would be useful for business, but it's ease of use is the biggest selling point.I also had my decorated by nyc peach.