This product is pretty reliable and works relatively well with my updated computer and Motorola V551 cell phone. The ring tone editing software is great, the synchronization process is relatively good, and photo cropping software, though simple, gets the job done.I have only have the software freeze up on me once and it was solved with a simple restart and it has not done it since. It has done the job for me and for anyone mainly interested in a ring tone editor for their phone this software/cable set will work well for you.