I bought this to replace my $50 GE hands free phone that I bought at Best Buy. I admit I wore it out! I thought I was getting more for more. Not true, I think the GE product was far superior to the Planitronics. I was quite surprised I expected this to be a better product.! Before I bought this phone I searched for another GE hands free and couldn't find one. My complaints with the Planitronics are mostly to do with lousy reception, it often beeps when I have it on a table next to me, never mind putting it into my pocket and walking around with it.... I'm looking to replace this product with something superior.