As for the positive reviews for this phone, those people have positive reviews for this phone because they were one of the few lucky ones that actually got a working phone. Don't get this phone. Its a total gamble whether you get one that works properly or not. I received two of these phones on a shared plan and both do this "recycle" or whatever thing. whether your talking to your best friend or employer, in the middle of the call the phone will just end the call for you, instantly cutting you off. If you press the green phone button to access your phone history and call the person you just lost, the phone says "reading smart chip" and it will do this for the next five minutes. I normally take the battery out and put it back in so I dont have to wait the five minutes or so. Both phones do this. I once had it disconnect me three times in a row from the same person I that I was calling repeatedly. Absolutely unacceptable, terrible phones. Get something else, dont get LG. They make great CD and DVDROMs but definitely not phones.