Let me start off by saying I am not a negative person. I have thoroughly enjoyed using Amazon up until this point. I saw this headset and liked the price, saw that it was a Motorola, so I ordered it, thinking I got a great deal. Well, when it came, it looked used and after I plugged it in, it didn't do a thing. I had it plugged in to charge for a half hour - nothing. So, giving Amazon the benefit of the doubt, I asked for a replacement and sent the first one back. The second unit came and it looked worse and also didn't do anything when it was plugged in. So, I'm not sure if they're aware they're selling used junk or what but they really need to pull these off their "shelf". They're garbage. They're even too light to make decent paperweights! Needless to say, I sent the second one back and asked for a refund. I guess the hunt continues...