The RAZR is a nice phone, but this review isn't about that, instead it is about the people selling it which is just as important. If you haven't dealt with Tiger Direct lately or at all, then you should be aware that they sell refurbs and open box items and have changed from a decent seller to completely clueless. Their customer support is non-existant and if the item is not in stock, then they won't bother letting you know. You will sit around wondering why your package never arrived because you won't get a live person on the phone and they don't answer email until a month later. It is better to check www.nextag.com or any other price comparison site using the keywords "Unlocked RAZR" where you will get it cheaper and can be assured that the product is coming from a reputable seller. Tiger Direct is probably the worst electronics dealer on the net because they are so big and feel they don't have to care about their customers. Hopefully, you go somewhere else and save yourself a headache. These people just don't care.