Ok, first I'm going to let you know what comes with this phone since it's near impossible to find out this information on Amazon.' A Cingular branded phone (more on this later)' Headphones' Headphone adaptor' Charger' USB Cable' 128mb Card (no card adaptor, just the card)The biggest problem with this phone is that is has the Cingular branding in it. Not just the logo on the outside (that doesn't bother me), but inside the phone Cingular has changed things. First of all, the themes cannot be as customized as an unbranded w810i. There are some really cool themes with amazing icons. Too bad Cingular has prevented them from working on this phone. There are also "protected" ringtones in this phone. There is no way to delete them. Why is this a big deal? Because they show up in the MP3 player. So if you place your phone on shuffle, one of these annoying ringtones will sooner or later pop up in your earphones. It took me forever to figure out how to get my own MP3's as ringtones. It turns out you have to trim the MP3 down to get it used as a ringtone. Kind of annoying and I could not find any documentation on this. There is also the proprietary internet button on the front. Accidentally bump it and you are going to get charged for data usage if you don't have an unlimited plan. I somehow disabled mine. Not sure how! As for the actual phone....Call quality is fine. Not as great as the Nokia w/ Sprint I just got rid of, but it's decent.Button size is fine. Raised nicely and easy to feel. The dedicated volume, music, and camera buttons on the sides are well placed and easy to use.Camera - The video is not the greatest but the still camera is really quite amazing for a phone. Very clear pictures and a pretty decent capture and store time for a phone. The settings options take a bit to get used to, but they do offer quite an impressive array of photo options for a phone. This phone will actually take pictures you can feel comfortable printing out and framing.MP3-With the exception of it including ringtones, the Walkman player is pretty good. Easy to navigate. Nice equalizer settings. And the option to keep it playing while using other functions of the phone is really great. It stops if you receive a call and picks right back up where you left off after the call is done, just like the Itunes phones. I've held off on getting an Ipod. With this phone I won't have to. Once my 4gb stick arrives, my phone will essentially be a Nano.FM Radio-Nicely done. RDS (if station supports it) Quick tuning. Saves up to 20 presets. Easy to use. This is the biggest reason I never went Ipod. I enjoy the radio sometimes for NPR news, MN Public Radio's newest station "The Current", or to hear the tv stations at the gym. After having it on my Nokia, the radio was a must have for any new phone.Organizer-I downloaded the free Sony PC Suite and my phone synced perfectly with Outlook. That saved a lot of reloading phone numbers into my phone.The data connection is slow. I do not believe this is USB 2.0 (WHY NOT?). If you are transferring files to your card, I recommend a card reader for your computer. The transfer rate is incredibly faster than the data cable.Overall, I'm very happy with the phone. It's a great size and is packed with features. I honestly believe it is the best MP3 phone out there right now. The Itunes phones have a slightly better music navigation, but too many of them have limits on song quantities and/or use mini or micro SD cards. Sony's memory sticks are more durable and offer 4gb at the same price of a 2gb SD.The only improvements I plan on making to this phone is to purchase a screen protector (it's a HUGE screen) and attempt to flash the phone to remove the Cingular branding. Not only will it unlock the cool themes available, but maybe it will let me get rid of those annoying ringtones.UPDATE: OCTOBER 28I took a chance and used Davinci 16.9 to flash my phone. It was the most nerve wracking 6 minutes of my life. The result? Cingular branding is completly removed. The full themes are now available (WAY COOLER than before the flash.) I can adjust the power on display (now says SE rather than Cingular.) I was able to delete all but one of the annoying ringtones and I can now use FULL MP3's as ringtones. The Media Net key on the right is now a shortcut key too.If you feel comfortable flashing your phone (costs twelve bucks to do it) I highly suggest doing it. The only thing I had to set up after flashing was to go to the SE website and have them send updated internet settings to my phone so that I can browse the net on it.Flashing may void your warranty and is not for the faint of heart.