I just bought this phone a few days ago and really didn't want to believe the commonly-said mantra that cell phone companies are evil, will steal your money, will stuff your contract with hidden charges, etc. I asked my rep. all the questions I could think of, and thought I had it all squared away; thought I know all that I was getting into.Hm...nope.First off though, this is a great phone. It has every feature you could want and anything that doesn't come with it originally you can just pay extra for. The phone is sturdily built, has a very loud, clear ring (which can be set lower or to vibrate), has a decent phone for a camera (the zoom and brightness control features help out a lot), and is adorable.But beware AIM when you use this phone (or any T-Mobile phone, for that matter). It doesn't just charge you for when you receive or send IMs - it charges you for getting your buddy list when you first sign on, for *refreshing* your buddy list, for adding a buddy - and it usually will charge you two messages for each of these things because it'll say that adding a buddy, for example, requires both you sending a message to AIM saying to add a buddy, and AIM sending you a message back confirming the buddy add. I've sent and received no more than 20 messages in the past few days, but when I go online to T-Mobile's website to look at how many &#34;messages&#34; I've racked up, it says *147*.Also, T-Mobile will tell you that the only way you get internet access is if you pay extra for their t-zones thing. This is not true. If you go to Menu -&#62; Office Tools -&#62; WebAccess -&#62; Go To URL, and then enter a web address, it'll bring you there regardless of whether you have t-zones or not. Confusing at first, but that's apparently how it works. I'm not sure what the charges are associated with it, if there are any; I emailed T-Mobile three consecutive times asking about it and they wouldn't give me a straight answer, like they didn't understand me or something.Just hope this helps someone out there.**UPDATE 09/08/04**So yeah, about the internet service...I tried to check my e-mail with this phone the other day, like I'd been able to do for more than two months, when suddenly I'm told that I need to subscribe to T-Zones for this service at at least $4.99 a month. Confused, I call T-Mobile, and am told that I was never supposed to be able to access the web from my phone in the first place; there just happened to have been a glitch recently where people who weren't paying for T-Zones were able to. Now that's apparently fixed, so my above point about that you can access the internet through this phone without T-Zones is no longer true. I'm really sorry to anyone who bought this phone thinking they'd get free access; it's just how it seemed at the time. Sorry.And seriously, what's up with a company that messes up like that? Gah.