I have had my phone since Mar '05 and it has been in for service twice, once for a cracked lens and now for moisture problems.Both times the phone was in my front pocket wasn't dunked in water, etc.I am not hard on phones. I had my previous StarTac phones for about 4 years, no service problems, but it was starting to wear out....was having problems sending/receiving calls.If you doubt what I am saying, drop this phone or go jogging with it in your shorts pocket.... it will soon be in for service (or just plain OUT OF SERVICE.Save your money... go elsewhere.