When installed, the software downloaded the latest list of phones from the bvrp website after installation. However, it failed to recognize the Red Motorola Razr V3m from Sprint. Repeated attempts yeilded no result. Finally I downloaded the Sprint Business Connection software(that allows you to use your phone as modem) - that installed the required drivers for the Red Razr. I was then able to manually add the phone to an MPT profile and begin to use(note: automatic detection still failed with required drivers installed).Also, with the V3m from Sprint, only address and contact synchronization portion of the software was enabled. I couldnot transfer mp3 files, pictures, or make and transfer my own ringtones to the phone.