I purchased the Jabra EarWave Boom at Best Buy in Feb 2005 for around $25. The product looked like it would fit comfortably around my ear - and it did. Included were two sets of soft gel-like ear plugs of differing lengths. The longer length ear plug fit deeper into the ear canal, providing good support and louder sound.The story ends there because only a few months later the cord began shorting out and would only work when I pulled and held it either to the extreme left or right. I recently requested Jabra to fix or replace it. Unfortunately I wasn't able to locate the receipt (after a month or so I discarded it) so Jabra's response was:"Without of a copy of your receipt we will not be able to replace the headsets for you, as is stated in the warranty statement that came with your product, this is required for a replacement under the warranty. If you have any other questions, please do not hesitate to contact us."As their website touts "the best customer service and product support in the headset industry" they clearly do not stand behind their products. I would avoid any Jabra products in the future.