I ordered this phone in spite of reading another review that stated this phone is not unlocked and doesn't work in Italy. When I first opened the package, my heart sank as I thought that my faith in Amazon had been ill-placed. The phone had a "Cingular" logo on the front and was an obviously reconditioned unit with one small blemish on the side. When I turned it on, I saw the Cingular logo and thought "uh oh, locked phone!!"The story has a happy ending however... In Italy, I bought a Telecom Italia (Tim) SIM card, placed it in the phone, and began using it with no problems. As I type this review, I am sitting in Umbria with the phone at my side. Definitely a very economical way to call home and call within Italy...10 cents per min or so within Italy to other mobiles, and about 60 cents to call the USA.This is a very basic phone, and many of the menus have leftover Cingular features which don't apply (for example, their now-defunct MEDIA NET). However, the phone is a nice size, makes calls, receives calls, easy to adjust the ringer. Comes with a manual, charger etc.A plus is that this phone uses the same mini usb charger as my Blackberry Curve 8310 so I can just carry one charger abroad!I would recommend this phone for travel/vacation use. For constant use, you might want a phone with more features and less Cingular-legacy branding.Hope this helps! Ciao!