I Just Bought This Phone A little while ago and when i bought it they made sure this is the one i wanted because of complaints that the sound quality was bad. Well that is if you are in certain areas that dont get the best reception because it sounds just as good as my nokia and sony ericsson and my sidekick 2,but it has alot more features that are well worth the money( dual color screens for the photo viewfinder and as a photo caller id, lights up bright on the front with a multi color,changable service light,has a great quality vga camera with effects such as frames, black and white,sepia tone,negative and it can even make a picture look like a sketch,and it does this all sharply so it doesnt look cheap. also it gets great reception and has a vibrant color screen with animated backrounds. it has great battery life and loud crisp clear ringtones including mp3 and polyphonic.You can change your message tones, powering on and off tones, folder tone, and set personal ringtones so it is highly customizable. The phone itself is also very attractive and small. It is also light so it has alot of pocket appeal. The Bad good call quality but still not the best if you are looking for the best i would go for the motorola v400/v551. Also you have to keep the same shutter tone on all the time you cant change it or make it silent, the keys are a bit small but not to where youll be hitting 2 keys at once. It also runs on GPRS not edge so downloads are a bit slow. other than that no problems, and even better it runs on AT&T/cingular's gsm 850/1900 service so youve got great reliable coverage.