Everyone says, so cool... but guess what.. it is not!I am very disappointed. I like the look and some cool features. But the phone's basic feature is to connect to other people and make your life easier not complicated.It fails in delivering these very basic needs. I can't throw (return) it as it started giving problem after a month, therefore I have to live with it. I thought that it was because I moved to a different area. But no! That area is the high bandwidth area - according to Cingular people. I have changed the phone twice so far and I am in the process of changing it third time. I have got refurbished phone, which I never wanted. Surprisingly my room-mate is having the cingular service too and he has Nokia 3600 which never disconnects, but his motorola v551 disconnects.Mine disconnets anytime- after dialing or receiving, while talking or while driving.Definitely screen is not visible in daylight!You can barely hear what other person is saying (thank god I have Bluetooth - a great help or use speaker phone so that everybody else can hear too!!).But the sad part is that the phone becomes extremely hot, while using bluetooth!! As if you kept it under direct sunlight for long hours! Which means that the battery is dying fast.Using address book is little disappointing as it uses just first letter to search. Therefore if you have 50 names with 'S' then sometimes you may have to press 'S' upto 25 times to get the right name.There are limited nos. of voice dialing ( I thing it is 10).If I keep the phone in my jeans pocket, then it beeps while sitting or shifting (no! it's not a feature!).Many of my friends have asked me to throw it as they are irritated too (I don't blame them because it disconnets me many times while talking to them).But sometimes it works amazingly well(why can't you work all the time, you dummy!).It's screen is bigger and it is lighter and thinner than other phones.Very stylish and attractive. Different kind of ringtones.As long as you don't know or come across the downside of this phone, you will love it for sure.It's like - Neighbor's Envy, Owner's Cry!This is my biased opinion based on what I am going through. I know many people like this phone, but I am not here to praise. I am just here to inform that what you may get into, so that you can make an informed decision.Good luck in getting the working model of this one!I am hoping that I will get one, one fine day!