I rate this phone a 1 only because the bar cannot be lowered any more.This phone is unreliable at best. Some of the features include:-Low volume levels that get worse with age-Terrible reception! Go from full signal strength to none without even moving-Drop calls like mad especially with Cingular's ServiceSo, if you are a person who generally likes to frustrate themselves, purchase this phone. I know about 4 other people who have the same phone and the same problems. Beware!!!!!!!!!