I ordered the Blue Ant X5i from Shopcell - an Amazon market place vendor. While the product was delivered promptly enough, alas - it wouldn't even switch on.My first step was to call "BLUEANT" customer support (North America) . After a moderate wait I was able to get a live support rep. We went over diagnostics, but within the first minute of the call, his question was "How much did you pay for this product?"..When I answered $30 on Amazon.com - his response was " Must have been refurbished! - send it back to the seller!!"....When I mentioned the description says - brand new and it arrived in new packaging his answer didn't change.At this point - it became pretty obvious that he'd lost all interest in the call and wanted to just get me off the phone...Then I asked about their product warranty - I even have a product warranty card - he said, "call the seller first or return it to them!"....What kind or condescending product support/warranty is this - product support has no business asking about product price...I highly doubt their product warranty means anything to them or - or even if they will stand behind it.Their product support and brand standards are probably just like their product - substandard and indifferentUnfortunately I can't give them less than 1 star