I did a lot of research before getting this phone and it seems to have gotten a lot of mixed reviews. However, I've been extremely pleased with it. Here's what I've found:Pros:- The menu is easy to use and aesthetically very nice.- Lots of convenient short cut keys.- The camera quality is pretty good for a cell phone and has adjustable quality levels (Even on low quality, the picture is pretty good if you're keeping it on the cell phone as a background or something).- Battery life is pretty good- I can go several days without recharging it.- The reception seems to be pretty good, too.- I've seen a few reviews of complaints that they kept taking pictures of their pockets accidentally, but there is a key lock, and even without that on, my phone won't take pictures while it's closed. Perhaps they've changed the way the camera button works since then?Cons:- It did take a little reading of the manual to find out how to use all of the features (speakerphone and key lock, for example) but once you figure it out, it's quite easy.- The screen is a little hard to see in bright sunlight, but it's not really a problem unless you're trying to take pictures as it can be hard to see what details are in the shot.- The built-in ringtones aren't great, but the ringer has good sound, so you can download something better for it.- The external display alternates between "Verizon Wireless" and the time, which can be annoying when you want to know what time it is and have to wait 5 seconds before the clock comes back.- No games.