This is my first bluetooth headset and I am very satisfied with it. Plantronics packed it full of good features and accessories. The metal case comes in very handy when travelling. The fact that you can use your cell phone charger with one of the included adapters to charge the headset means one less power adapter to take along while travelling. The in-ear design makes hearing the person on the other line very easy. You can barely feel the device while wearing it. Reception has been good. I sometimes leave the phone in my bedroom and wander around the apartment without losing the connection.