This product doesn't seem to work with the 325i I got from Verizon. The outlook syncronization works, but downloading ring tones or transfering pictures to or from the phone does not. I find all kinds of noise on the net regarding problems. The product needs better online product support regarding different motorola phones and Windows versions. I intend to try this on my Windows XP system when I get home. I also wish it would bring up the different phone numbers that Outlook has and match those that are available on the different phone models (e.g., home, home2). I think to start with the company should provide a cross reference of functionality between each of the different phones and operating system and which phone vendors (Verizon, Cingullar, etc.) options are blocked or unavailable.