I bought my Mpx220 in November and overall have been really pleased with it. Originally I had the old ROM version but exchanged it for a 1.3. This thing is loaded with features! In my opinion, the MS Smartphone setup far exceeds any other conventional cell phone (excluding pda phones). I never want to go back to using a regular cell phone. I wanted some pda functionality in a compact size, and found the perfect (at least almost perfect) match in the Mpx220.As a phone: it works well... The volume issues are fixed with the 1.3 software. It isn't extremely loud, though loud enough. Reception has been better than any other phone I've owned. I can hear callers clearly and they hear me clear as well. Picture Caller Id uses the external display or the main screen if the flip is open. speakerphone works pretty well. Quad band is great to have if you travel. I recently visited London, Pakistan and Dubai. I bought local SIM cards, popped them in and they worked flawlessly. Cool! (My phone came unlocked). The contact list is excellent. You can basically add all contact info you'd want in the phonebook which also syncs with Outlook on your PC. Searching contacts is also the best ive seen on cell phones. Just start typing the name and it filters the list. It's a lot more convenient than scrolling.Pda-ish functionality: This phone is really like a mini-PC. Start Menu, windows explorer, internet explorer, outlook, calendar, etc , etc. Syncing with a computer is easy using Microsoft's Activesync. You can use the included cable or even sync over bluetooth. I was even able to set a schedule for my phone to sync with the computer every night automatically via bluetooth. cool! Transferring files is very easy. The file system is excellent, similar to that on a PC. You can search files, sort, manage ect. When using activesync, you can explore your phone and manage files as you wish. Or if you have bluetooth on your computer, just beam any file over. It can play mp3 files (in stereo using a stereo headset), open word docs, excel sheets, picture files, etc. Smartphone apps are coming up to speed and becoming more available. Besides other sort-of-useless things, you can even encode and watch your DVDs on it. If you fill up the 32 mb on the phone, you can add memory (up to 512) via the mini SD slot.Camera: Compared to other camera phones, unfortunately, the camera is sub par. It doesn't bother me much though since I only intended using the camera for photo contacts and just for fun. don't expect this or most other camera phones to replace your digi cam. There is a 'flash' which is bright but not too useful as a camera flash. (i wish I could use the LED as a flashlight!).Internet/email: Internet explorer makes it easy to browse the internet on this phone. you can access mobile web pages or regular internet pages. you can access your email using pop or just webmail through the internet. Works pretty well, just be careful of charges. get a data plan if you will be using this a lot. it uses GPRS and ufortunately no EDGE.Pros:-Functionality: it does a lot of stuff.-Connectivity: bluetooth, infared, usb, activesync, internet-Quad band world phone-Reception-Dual screens-stereo output-Configurable: there are a lot of options and settings.Cons:-A few bugs, you may need to turn it off and on. I had to do this about 4 times since I got it (3 months).-No EDGE-Can't voicedial via bluetooth headset.-Camera is sub par (though i don't care for this much).If you're looking for a phone that does more than just being a phone in the same form factor, this is a pretty good choice. Fully utilizing its potential may require a bit of tech savy-ness, though Im sure people just wanting it to do basic things will find it pretty intuitive.Hope this helped those of you shopping around.