To start off I am used to Nokia Phone signal and that is one of the big things they are known for. So in the beginning I knew it would be something I would have to get used to. I have had this phone since almost it's release and got one of the last phones in the first shipment. I did get it from a Tmobile store. Forgive me Amazon, but the girl was hot. Here is what I think of the phone.I like the Bluetooth, the predictive text, that it is small, fits nicely in a dress slacks pocket, and for the most part the menus are setup the way I think.I dislike that I have so much trouble getting games to download (I haven't found a way to do it on the PC then transfer), the way the keys lock (I answer the phone, hang up, and the keys stay unlocked), the way the vibrate & ring alerts are done (it vibrates then rings & I usually miss it), the Volume of the ringer is kind of weak also (but I got a bluetooth handfree that makes up for it in the car), and I have a tendecy to put the phone in the pocket with my keys so it's called 911 a few times already even with the keys locked. I wish Big Brother would just let me disable the SOS feature.All in all I would recommend getting this phone if you are looking for a nice basic phone. I have used software to edit my Phonebook and found it very useful. I might end up upgrading to something closer to a MDA or SDA type for a better Calendar since this one is very basic.I read thru some of the other reviews and say many of the "It says it should do X, but it doesn't" comments should be taken with a grain of salt. I think they just aren't smart enough to figure it out or their 3 year old can't explain it well enough. If you see any features that people say don't work, try going to the store and asking to play with the phone. Everytime I have been to the Tmobile store and asked they usually have one I can play with to make sure it does the stuff I want.