I could hear everyone great but no one could hear me or they said I sounded like I was in a tunnel. This is the typical complaint with headset users and I was in search of one that had fixed those flaws. I returned the item for a refund.Great price and could get you by if necessary but not good for someone who uses it to make most calls.In my search I have finally found the perfect headset: Plantronics Voyager 510. It costs alot more but lives up on the performance.