First I must say that I can't understand why they stopped making this phone. This is such a unique product. I am dismayed that it has been discontinued.I bought my first one on Ebay after having great hearing difficulties. My medical problem actually (at times) distorts sounds on a regular telephone handset... to the point where all I can hear is a vibration but not able to distinguish what the caller is saying.That medical condition is what prompted me to search for some kind of phone that had dual earpieces and wouldn't distort the voices on the other end.I took my chances and purchased the Vtech 1511. It actually has been a LIFESAVER for me because I NEED to be able to talk on the phone quite a bit during the course of running my home-based business.I LOVE THIS PHONE.When mine broke / wore out I called Vtech to find out about servicing it and I was told they no longer did since it had been discontinued. I was FRANTIC.I found another on Ebay and purchased it and was off an running.Recently I came across one on Ebay and bought it just to put it in the cupboard for when and if I need this phone again someday.I think I could not live without this product... and I RARELY say that about anything.It is crystal clear... gives you total freedom... and the fact that the ear pieces don't actually sit "on" your ears was just exactly the type of hearing device I needed.Like I said.... the BEST THING SINCE SLICED BREAD!