I've had this phone for over a year now but am not elibible for an upgrade yet, unfortunately. It's been my first, and will be my last, Nokia phone.There are so many annoying features to this phone that I don't know where to begin. The most annoying is the non-existant ear piece-if it's not centered EXACTLY over your ear canal, you can hardly hear. The volume of the ringer and the earpiece are terrible. If your finger touches the antenna, which is easy to do, the connection becomes poor.The fliminess of the case is unbelievable. I've dropped previous phones before, as we all do, and have never damaged anything. After just one drop the vibrate feature and volume button stopped working, and now the darn antenna is cracked. The speakerphone option is almost useless-you can't dial or answer a call directly-you can't use it until you're actually on a call and then you have to search for the speakerphone button. And you can hardly see anything on the dark screen.I can't wait to get a new phone. I liked my old LG.