This phone was given to me over 2 years ago. In that time, I've dropped it more times then I can count, its fallen into wet sand three times, its been bitten by humans, dogs, and rabbits, once, it was accidently drop kicked by a friend, its been sat on, stepped on, slept on, you name it. And the phone still works perfectly. After two years of all the abuse, and more, this phone has only a few, very minor, scratchs on it and I don't use a case at all. For durability I give this 7 out of 5 stars.The services have been good too. I'm an infrequent caller and texter, but I've never had problems with either. I've gotten servie nationwide (Wisconsin, Illinois, Pensylvania, New York, New Jersey, Washington, and more). The only downside is that once you cross the Canadian boarder, your phone is useless. My calls are almost always clear and I've never had delayed text messages (unlike some friends of mine on normal cell plans). For service, I'd give this phone a good 4.5 out of 5.As for the guy bitching about the plans- sure if you're a huge talker and you spend 60 hours a month talking this is certainly not the phone service for you. But for those of us who only use it as a back-up phone, or an emergency phone, or talk infrequently, the plans work out well. I'm on their month-2-month and I like the flexibility. Frankly, lack of flexibility like this in normal cell phone plans is why I shy away. Why pay $50 a month for 500 anytime minutes if I'm only using 150 a month? For service plans, I'd give them 4 out of 5. (They could make the day and night minutes even on all levels, rather then just level one.)