Ive been using a Nokia 6590i for a few years, and after dropping it repeatedly, subjecting it to all sorts of abuse, it's been rock solid - until recently. Starting getting that classic "insert sim card" problem, whenever I would jar the phone lightly. But hey, when it worked, it kicked butt. So, Ive moved up(?) to the 6030. The reason I bring up the 6590 is that I would be very surprised if this 6030 has a lifespan like the 6590, under similar operating conditions. The build quality is just not what it used to be. That said...let's see what we do have :Let's clear up a few things from previous reviewers:1) volume control - no, it doesnt have the side buttons like the 6590 has, and until you play around a bit, you'll be convinced, like I was, that it doesnt have a control. Ah, but it does, and it is buried in the menus. If you dont put this menu item as an option on your navigation button (manually), it's very hard to use. If you do, it's better than the side button setup. Click menu/settings/my shortcuts/navigation key/(select) and then choose which navig arrow of the four you want to put it on. Just scroll through the menu2) Key response - this IS a problem, as others have noticed. There is a significant lag time between pressing a menu key item, and getting the phone to do what you want. This is irritating, but I can live with it, because it's not drastic.3) key lock - if you are prone to put this in your pocket, then definitely learn the menuselect followed by asterix keystroke. Learn it, know it, live it. It's a lifesaver.4) keys - yes, a bit small. Whoever wrote large here has never seen the phone. It's only marginally bigger than the 6590i, which was one of Nokia's smallest ever. The feel of the keys leaves somethign to be desired - they are a bit mushy and wiggly. The first unit I got I had to return because they keys did not press distinctly. If you have this problem, definitely bring it back and try another. My second phone was a big improvement. You can tell you have this problem if some of the keys dont press like the others (in terms of feel)5) End call button - if your phone goes to speakerphone when you press this, it's probably defective. This has never happened to me.6) Wallpaper, screensavers, etc - they suck. But this is part of the classic cingular mall scam, where they put a bunch of crap on the phone, in the hope that you go and buy different ones. Same with ringtones, although the ones with the phone are serviceable, just not good. There are ways around this issue, so do some reading, and you'll figure it out. google is your friend (at least in this case).7) For the person who thinks it is not convenient to switch between silent,vib, and normal, I say not true. You have to stick them on your goto menu. Just click the upper left blue key, then the same key for options, then organize. You can change what is on the menu, and in what order you list the items.8) NO headset, no car charger, no voice dialing. True. But what do you expect for something this cheap???9) No nokia faceplate cover options, as far as I can tell. There are some for sale on the web, but they look to be the super cheapo crap they make in China that makes your phone look like a piece of stale candy. Avoid.Aside from things mentioned in previous reviews - the screen resolution is not that good. You are looking at a small area, with 65k colors, but only 128*128 pixels, so it is pretty grainy. The brightness is decent, but its nothing to cheer about.The word Cingular (or other carrier) is often printed on the bottom of this phone - really detracts from the otherwise decent looks. Here is a trick. Get a cotton shirt or other soft material, and a fingernail, still attached to finger. :) Wrap nail with shirt and rub back and forth. Presto - bye bye logo.Of course, you know what this means though - the keys on this (if you are the type who puts it in your pocket) are going to have the numbers and letters wear off pretty quickly.The calls made menu is an improvement (at least over my 3 yr old phone), so when you hit the green send key, it shows a recent call list, with date and time (not just name). So they have made some improvements to the menu system.If I figure out any other major likes/dislikes, I'll come back and list more. Overall, if you arent looking for a fancy phone, and just want a phone with good battery life, a clear signal, decent reception (at least on cingular) and small form factor with good looks, you cant go wrong. If you are upgrading on cingular its actually free!