This is my first bluetooth headset purchase. I think this is a good entry level piece. It works just fine, functions as it should. If you don't put the earpiece on just right, then you may have some issues with clarity & volume, both on your own side, as well as your caller. Also, it may flap a little if you don't get it to just just right when you put it on & that can be irritating. FOr the price though, this is the best deal & value. I didn't want to spend $100 on a gadget, in case I didn't like it. This was a good choice. Now I know I made the right decision. I liek my bluetooth, but am not in love with it. It works great in the car (if allowed where you live).It's perfect for long rides. I can't stand it though when people use it in the stores while shopping.