I just bought this headset last month and I had a few complaints, BUT was able to work them out on my own. The headset did NOT fit comfortably on my right ear, but fit like a glove on my left. Weird, but it works. The other complaint is that sometimes I don't want to wear the headset and leave it in my pocketbook, and when my phone rings it automatically connects to the headset. Not a major issue. It's great for the price and cute too :)