6 Months ago I would have rated this phone 5, but it has picked up a common problem that tends to affect them after 1-2 years of use. An internal component goes bad within the phone and the only way it will charge is via its USB sync cable. Needless to say this is quite annoying. Other than that it's been a wonderful phone with great features, but the charging problems that develop later kinda suck. I still love the phone...just wish I could charge it somewhere other than my laptop (it won't even charge in a ac to USB or dc to USB charger....it has to be connected to a computer)>