The advantages to the RAZR are obvious: small and attractive. I have found it's also quite durable; it's been in a pocket with no cover, and has sustained only minimal scratches. After 5 months of usage, it's almost as pretty as it was when I removed it from the box.From an interface and software standpoint, the RAZR has been a difficult phone to use. I've had several problems with the camera. I had to return my first one because the software had failed to allow image browsing. This failure occurred within the first month.My current phone has worked well until about a month ago, when the camera essentially stopped working. It takes pictures, but the pictures are all garbled and unusable. I don't really use my phone as a camera, so this doesn't affect me too much, but I'd have preferred not to pay for a camera that doesn't work.Overall, the interface is poorly designed and implemented. The keypad and navigation buttons are difficult to isolate when pressing buttons, and it is easy to press the wrong one. Since the buttons don't depress much, it can be difficult to know if you've pressed a button or not. This problem is compounded by the fact that the display often lags behind the keystrokes by a noticable amount. I would have much preferred they dedicate less effort to the lackluster media features (such as video and a low resolution camera) and more to an interface with better responsiveness. It is inexcusable for a state of the art phone to be less usable than one from years ago.I should note that these complaints are from a RAZR purchased new in June. The issues I addressed may have been resolved since then. If they have not, I can only recommend the RAZR if size is a primary consideration.