This is an incredible piece of machinery. The world is literally at your fingertips as all the information on the internet is sitting there waiting for you to access it. The SK 2 is so intuitive that you will only need to read the brochure to set up your email account. The device is well-made. I have had mine for 3 weeks and there is no paint chipping or keypad damage. The keypad is sealed so no dirt can get into it, which is a huge plus. As for the issue with some keys or key functions not lighting up, this is because the keypad cutouts are too opaque on those keys, not because the backlight doesn't work. It is definitely a design flaw, but it is not a big deal to me.Reception is very good here in the Houston area, and the internet browser works very well. The speed is the same or slightly faster than a typical dial up. I get virtually every website I generally access in a scaled down version that is a pleasure to view. Java sites are not accessible, and this is definitely a flaw that I hope will be addressed, especially since the SK2 is itself built on a Java platform (most sites like ebay, amazon, google, etc. are NOT Java anyway) . Gmail is a Java site, but I just have the mail forwarded to my Pop3 account so it is automatically pushed to the device. Email is amazingly fast and reliable. I have had no problem getting all the emails sent to me. Attachments in email are embedded in the email itself and any hyperlinks are listed and hot at the end of the email. You can add up to 3 pop 3 accounts. SMS is also an option and works great as well.I use Intellisync, available on the desktop of T-Mobile's website, to sync my Outlook addresses and calendar. For a one time 9.99 fee, it is a must have. It's all done wirelessly through an interface on your computer so there's no need for a USB cable and it's really easy to set up.Next is the camera. It could be better. It has a flash, but inside pictures in average lighting come out grainy and dark. It's okay and useable, but if the camera had been a higher resolution, this would have been a 5 star device.Finally is T-mobile service. I have called customer service on several occasions and have been a T-mobile customer for several years. I always get through and most times have very little wait. The regular techs do not have much knowledge about the SK2 so ask to be transferred to the division that handles them specifically if you have a technical problem.The SK2 has proven to be so useful to me. As a true gadget freak, when I say it is my most treasured device, that means A LOT!!!Update: I have now had this over 2 months, and I still think it is THE best device around. I have had no problems with T-Mobile or the service, but check out the February '05 issue of Mobile PC for coverage maps of all the major cell phone carriers and see if it's right for you. The web service is incredible. You can accessalmost any site, and though it can be slow at times, speed is generally very reasonable. The device itself is holding up very well and has no paint or keypad rub off, and I use it ALL THE TIME!!!