I love the phone and all its features but am having trouble getting help from T-Mobile setting up the web functionality. This phone, it seems cannot acess the WAP services that is commonly known as T-Zones ($4.99 extra per month) rather you have to access the internet via a GPRS connection ($19.99 a month extra.) I would have never bought this phone had I known this incompatibality with T-Mobile. Let me know if anyone has any other remedy to avoid the GPRS $19.99 fee.