I ordered this phone and was pretty unhappy with it. The address book doesn't let you add multiple numbers to one contact, it simply makes two entries for that contact. The menus were difficult to navigate. I returned the phone within one day.What followed was even worse. I was an AT&T; customer (now Cingular). For a month after my return I attempted to upgrade to another phone, only be transferred, told to go online, told to go to the store, told to call, etc. In one month of trying to work with Cingular, not ONE single solitary person helped me in any way. I was finally told I needed to just keep my current phone because they couldn't figure out how to upgrade me.Today I left Cingular and I've never been happier. By far the worst customer service I have encountered in any industry.