I like the hardware of the phone. Its slim and it works reliably. That is why I gave it 2 stars instead of 1. The reason I didn't give it any more is because the phone while it works, is very annoying to use. The people designing the user interface must have been smoking something really bad.1. No auto-lock. You have to manually lock the keypad. Extremely annoying for people who have been using the auto-lock feature on the Nokia phones for years.2. Volume control is dumb. To actually lower the volume you have to crank it way up before you can lower it. There is only one push button to control the volume and it cycles through the volume presets. Dumb, dumb, dumb.3. Phone Book. Motorola has the dumbest phone book of all the phone manufacturers that I know of. Want to enter 3 phone numbers for your friend (work, cell, home)? That will be 3 entirely separate entries in the phone book. People have been complaining about the dumb phone book in Motorola phones for years. Does Motorola listen? No. They are fat and happy and waiting for a rude awakening.4. No note taking ability. Would it have killed Motorola to provide a little note taking app that many others provide? Sometimes I just want to write some small note down, maybe a part number or something and dont have a pen/paper handy.And the list goes on.My wife and I have sworn off of Motorola phones.