Terrible customer service; misinformed service reps (I was told that I would be able to transfer my existing Tracfone nubmer to an upgrafed Tracfone, which wasn't true). Trying to get a refund is next to impossible. As someone who has used TracFone, I can say with absolute certainty it is not worth it. Learn from my mistakes and go with a more reliable pre-paid service such as AT&amp;T, Cingular, Virgin, etc. Avoid TracFone unless you want sub-standard service, false promises, and crappy phones.