I used to have Net10 service. Until my phone was stolen. The phone had over 1000 minutes on it. I called Net10 with the police report and they told me that "we are not responsible for lost or stolen equipment/minutes." After talking to 4 supervisors, I gave up. I filed a complaint with the FCC. I FINALLY got somone that spoke English who called me regarding my FCC complaint. I got a full refund. All this took over 30 days. I now have Sprint Fair & Flexable and have had it for over 2 years, and just signed up for another 2! DON'T WASTE YOUR MONEY!