I have no idea what they mean by "Motorola Retail Packaging", but beware it is not the same as the picture on the website. I received this headset loose in a plastic bag, along with the instructions and the charger. The charger had been ripped out of it's bag and used (the cord had obviously been re-wrapped and secured with a grocery store bag tie).When I complained to Amazon about receiving used merchandise, they immediately sent a replacement via overnight, but the customer service person could have cared a less as to why Amazon is selling used/returned merchandise.I just received the replacement today. While it doesn't look used, it too is just in a plastic baggie - no packaging like the webite shows. I bought this as a Christmas present for my wife (to go with her pink Razr) - I'm sure she is going to be very impressed with the plastic baggie packaging. I sure hope it works better than it looks! Really bad, Amazon, really bad.