The dimensions of the device were appealing to me as it allows for easy carry in jeans or shirt pocket.However, that is where positives end.One can complain for the lack of features compared to the competition but this phone fails the most basic function - it has extremely poor reception. I live in an area with very strong signal, almost always maximum strength indication with my previous Sony-Ericsson and Nokia phones and not a single failed/dropped call in 5 years. Very different story with the razr (both mine and my wife's). As if failed calls were not enough, Motorola provides no software to allow PC connection (unbelievable for a device they claim has PIM functionality), the operating system is very slow, and the user interface is clanky.Very disappointing!