Avoid this phone. I had one for a year, then it went dead. Verizon sold me a new battery, but that wasn't the problem. After four trips to the store, they FedEx'd me a "new" (refurbished?) phone, which also went dead after a few weeks. They gave me a third one, which also went dead, so they gave me a fourth phone this morning. Always the same problem -- the screen says "unable to charge". Verizon can't explain what that means, but it must be more than a problem with the battery or charger, because they keep giving me a new (or refurbished?) phone of this same model. I don't know much about cell phones, other than there must be better ones than this.