Bought this item to be able to edit contact list and retreive pictures without having to upload via costly wireless data transfers through Sprint. Software can be a little tricky to install on your pc. Regardless of what the on-screen prompts say, DO NOT plug in cord until software is installed and you have rebooted. Everytime you disconnect data cable from the USB port, the driver must be reinstalled so I just left the cord in place. It works great with WinXP. Too bad there is no support for Mac users.