Overall I love my Blackberry Pearl. It's easy to use, convenient, small and now I only have to carry one device. It does, however, have one MAJOR problem. Since I bought it 6 months ago, I have had to get it replaced twice, both for the same problem. The handset speaker stops working. In a call the person I'm talking to can hear me but I can't hear them. I take good care of my phone, have never dropped it, gotten it wet, etc. so there is no excuse for it to stop functioning like this, especially after so short a time. I'm definitely not going to get another one of these!!