Pros:*Battery life is really good. I can go at least three days with out a charge. That is with average use.*Keyboard is very handy to have.*Color screen is very good quality*Nice small size. Works great in the belt clip.*Pretty good receptionCons:*It's very lame that you must purchase the software to sync the phone to your computer separately. It should be included with the phone.*The buttons respond extremely slow. When my phone rings I have to hit the answer button more than once then I realized the phone we responding slowly so now I hit the answer button and wait a second. Also I kept turning off my phone because I would hang up a call and the call wouldn't end right away and I would hit the button again and then the call would end and the phone would turn off.*Volume is a HUGE issue with this phone. The ringer is not loud enough and the sound volume is to quite. Sometime I have to put it on speaker phone and hold the speaker up to my ear. It's fine if you only use the phone in quite places with no noise. Like in an office, but in the car and on the street it's way to quite.*The charger connection is a bad design.*Call-waiting/returning to a call after putting it on hold is not easy to figure out quickly*The Motorola software on the phone is lame. The address book creates a new entry for each number. Why can't you look up the person and pick if you want to call the cell or home number. I don't like having three entries for the same person on my phone. Home, mobile, work.*Button can be pressed sometimes when the keys are locked.