I will start this review first with the POSITIVE things:* good camera (enough for most people),* battery autonomy (I charge it every 4-5 days),* "soft feel touch" (good feeling of quality),* robust feeling when opening and closing the phone (not so easy on shell phones),* reception quality is very good (better than my previous Nokia 7110 which was already very good),* very intelligent ITAP dictionary.I will focus now on the long list of NEGATIVE experiences, reporting some problems that I submitted to the customer support. They answered very fast to these questions, but I guess that they didn't have much chance to actually solve these problems.* T-Mobile software* Switching off/on by itself* Network operator settings management* Melodies management-> The problem that most disappointed me, the T-MOBILE SOFTWARE in general &lt;-At the moment the only place where you can buy the V300 is from a T-Mobile shop, or whatever other shop which is basically reselling a T-Mobile phone. You would think that it's not a big issue, but in reality what they are selling you is not the regular V300 advertised in the Motorola website, but a "T-Mobile Motorola V300". And this also if you pay the full price to have an unlocked phone. You will realize that the use of other SIM is allowed but not welcome, just like if in Microsoft Windows you install a different browser than Internet Explorer.The V300 is full of T-Mobile gadgets that you can't delete: for example a T-Mobile melody while switching on and off the phone, "t-zones" logo appearing during the internet connections, and dozen of links trying to connect in various ways to "t-zones" servers.Even if it seems incredible, Motorola doesn't offer neutral software for people who don't want the T-Mobile version. And what is worse, nothing is mentioned in the official Motorola website.-> KARAKIRI (battery or software mistakes)The phone is turning of by itself from time to time (that's what I called KARAKIRI) even if the battery is full. After I turn it on again, I see that the battery has three lines, and the phone is working normally.Answer from Motorola was to try to turn off the "battery save mode" (what is this mode, does it turn off automatically the phone to save battery ?!! ). By the way, in the instruction it's nothing written about this option.One time the display of the V300 remained blocked in its screenshot after snoozing the alarm clock. In that occasion I couldn't do anything with the phone, the keyboard was not working.Sometimes it happens also that the phone is switching off and on by itself when I'm in a WAP session. It's a strange problem, because I don't have to put again the PIN code, but anyway the phone call is interrupted and I have to connect to the server again (spending more money). It happened also while making a browser update through an SMS.-> NETWORK OPERATOR SETTINGS &lt;-I downloaded some network operator settings (excellent service from Motorola website). I'm using regularly three SIM cards (due to my work, I need different cards for different countries), and I quickly reached the maximum number of settings that I can store on the phone. Counting three settings for operator (MMS, WAP-CSD and WAP-GPRS), if you have many SIM cards it's easy to reach the maximum. This can happen for example if you give the mobile to your girlfriend, or if one day you want to change operator.The problem is that you can't replace the settings arrived via SMS, because beside these settings it's a small symbol of a padlock, that means that you can't delete them. And if you have already the maximum, the phone is refusing new ones or modification to the old ones.Answer from Motorola is that you have to reset the phone (losing the address book, photos, melodies, games and so on, that cost a fortune in terms of time and money). Or send the phone to them and they will cancel the settings for you (but not for free, as they clarified).-> START-UP MUSIC &lt;-The music while turning on and off is from T-Mobile (very loud and ugly in my opinion), you would want to set another one because you don't care about T-Mobile, or eventually not to have it at all, not to disturb your neighbors.Answer from Motorola is that it's impossible to change this melody, because it's part of the original software.-> RINGTONE management &lt;-I downloaded a polyphonic melody that I can listen to, and is correctly appearing in the "downloads" menu. But the same song is not appearing as an available ringtone from the "change ringtone" menu in the settings. Other songs that I downloaded from the same website are instead appearing both as downloaded items and as available ringtones, so I don't understand what is the problem with this song. I tried to bypass this problem from the "downloads" menu: I can "apply this song as ringtone", but when I receive a telephone call and this ringtone is selected, no sound is coming from the phone.Answer from Motorola was to download melodies only from Motorola's website (!!!!)-> T-ZONES LINKS &lt;-The phone is full of links directing to "t-zones" services about which I'm not interested, because I don't have a T-Mobile card. The most annoying of these links is on the homepage of the phone where you can hit it by mistake when you need to access some feature. I tried to prevent the phone from accessing them but even blocking all the WAP access features from the "security->lock application" the phone is trying to connect to the T-Mobile server. I'm not sure if these connections to "t-zones" are done through the user-default WAP connection (in my case I set up a country specific one) or with the phone-default T-Mobile connection. Probably it's done with this second option, that's why blocking the WAP-services doesn't block also these links. After trying the connection (and when I already started to pay the phone call!) the V300 realizes that my card is not a T-Mobile card, and it blocks the data download.You can't delete them, because "they are part of the original T-Mobile software" (just like Internet Explorer): they will just stay in your phone, on top of every page (so that they are more visible, and you can hit them easily by mistake), and remained there inactive. But at least they will contribute to your phone operator's incomes, because every time you hit them you will pay immediately.-> CONCLUSION &lt;-Basically it's a phone with a good hardware. This shows a step in the correct direction from the old fragile Motorolas.B U T : it has only TWO games, and a firmware that MUST be improved in reliability and cleverness. Being only youth and software problems, I'm confident that Motorola can do something quickly, including something for the mobiles already sold. For example they could offer a service to register their product in their website, where according to the serial number they could inform us about software updates or possible product recalls.I think that all the users should have the right to choose if they want the T-Mobile software package or not. At least as long as in the official website a "neutral" phone is advertised and the V300 is sold only through the T-Mobile channel.A further remark: T-Mobile probably thinks that their customers are so proud of having sounds and images from their beloved company that they will like to show them to everybody. For example, concerning the switching on/off music, the customers will be so happy of these sounds, that they will never want to change them (because anyway, they are part of the original software and they can't be changed).Do they really think that the customers are so stupid and crazy about T-Mobile marketing gadgets?I'm not sure if the V525 will have similar problems with Vodafone, but my personal opinion is that there is a tendency to bind the user with a phone operator for the rest of his life (or at least of the phone's life). And this is happening by using some tricks learned in the PC software business.