ive had this phone for about a day and so far the sound quality is just AWESOME! it was so great, i could just put the phone on my desk and i could hear it jsut fine. So i dont know if i happened to get a good phone out of the bad ones that people are tlaking about or if samsung has improved it or not in the past weeks? months? (i dont know how long this phone has been in the market)but the hands free microphone is annoying, it does not come standard with the phone, and its not a standard hands free plug, so you're forced to buy their mic.the package did not come with a holster thing either, and the instruction manual takes up about the whole the box, but whatever.overall, the phone is awesome, i love it so far =]