The headset itself works beautifully--easy to use, very clear sound quality on both sides, and no dropped bluetooth connections. However, the adjustable earpiece (that wraps around your ear) breaks easily (even with gentle use), rendering the entire product useless. Although the headset was still under warranty when it broke, the replacement that Logitech sent me (Logitech Mobile Traveller Headset) has also received poor reviews for the very same reason.I would avoid this product at all costs.