This is an excellent phone, when it works. I have had this phone replaced 4 times since I purchased it a little more than a year ago, three times for a faulty "socket?" for the earpiece/headset and once for freezing up when trying to use the camera. The earpiece for my latest version was dead, again, two weeks after it was replaced and I just don't feel like going through the hassle of waiting for another new one via Fed Ex. I think it is telling that Verizon stopped carrying this model shortly after I purchased it and every replacement has had to come from the manufacturer itself. I have only owned LG phones prior to this and was satisfied with all my previous models. I may even buy another LG in the future--after adequate research--but this one has done nothing but inconvenience me.