My wife and I purchased a pair of these phones about 3 months ago. At first we thought they were great, then calls started dropping left and right. We had switched from TDMA to GSM, and I figured it might be caused from a bad signal in our area...then I noticed that as soon as the calls dropped, the signal went to full. I called AT&T; to report the problem, they told me that they were aware of a software problem that would drop calls when the phone switched towers. Their resolution...reboot my phone before you place a call...I tried to humor them for awhile since they claimed the problem was being worked on. 1 month later I still have the problem. I call up to AT&T; "customer service" and was told that there was a known issue with the software in the phone and that they would replace the phone for $15 each. Not willing to pay $30 to have our phones replaced I requested a service credit to cover the $30 expense (since the problem was their's, not mine) They refused, telling me "There was no physical way they could bill back the $30, becuase it was a manufacturer fee" I would ditch their service, except that I just re-upped for 2 years when I purchased this phone, and would have to pay $175 per line for early termination, and since I got a rebate from the retailer, I would also face a $150 per line fee if I cancelled the service within 180 days. What a joke!My overall suggestion: skip this phone and don't sign a 2 year contract...even if you get a free phone.