First let me say that this phone is awesome I have never had any probs w/it. Camera cld be better, needs mp3 player, & voice dialing, other than that it rocks!!! As far as the keyboard, I have had this phone for a year and I haven't had any probs w/ the keys falling off, next the camera well I have had a lot of phones before this & lets face it unless u get lucky no camera on any cell phone is good, & FINALLY you CAN send pic msgs to another cell phone by sending it to there phone number@thierserviceprovider.com next you CAN save an attachment on the phone if its a pic, however u have to download a pic transfer program from tmo, the one thing that I find totally awesome is that if something goes wrong w/ the SK2 everything you do to the side kick is saved,like ringtones, games notes pics well everything... And it all automatically comes back to the new sidekick when you insert your sim & power on.CONSYou can only download 10 ringtonesYou can only download so many programsKinda hard 2 dial while driving (voice dialing would help here)Can't change background picCan't delete applications that came on the phone.I think w/ a few revisions that the sidekick 3 will be outta this world!!!