I love this phone. It has so many cool features that are easy to use. The phone is a great size. There are many different settings. The phone takes great pictures. the text and pix messaging on this fun are good, easy to receive and work. The cons are that it gets bad reception alot, alot of times it says call lost in the middle of a convorsation and the phone gets warm which is nice in the winter. SO the features and everything about this phone is good except the actually talking part. Oh and battery life is terrible! my favorite feature is when someone call you can set it so a picture of them shows up on the phone. I think sound is good on the phone all u have to do make the other persons voice louder is press the button on the side up.