I'm on my second Razr in three months of ownership. The first one malfunctioned after a day in my pocket, and I had to send it in under warranty. The keyboard was all locked except for the on/off button--I was told by Moto that this is a malfunction that they get frequently. So the first thing I'd mention is little durability. Second, it's a bit buggy and awkward to navigate. For example, if you want to turn your phone on vibrate in a meeting and it is on a ring mode, there is no quick way to do it, and more importantly no silent way to do it. You must click approximately three buttons to go from "Loud" ring mode to "Vibrate" mode, and each click involves a noise equal to the ring setting at the time. So if you're called into a quick meeting at work with your phone in your pocket, and it's not already on silent or vibrate, you either have to embarrass yourself by making noticeable loud technology noise, or you better pray no one calls.Another problem I have had with both Razr's I've owned is the retention of data in games. It came prepackaged with a Golf game, that unpredictably and periodically deletes all settings and progress you've made--I still like the game so I've built up my character a bunch of times, but it would've been nice to be able to keep my character for longer than a week. Another consideration regarding java / gaming apps is that there is no way to turn off sound on the application, i.e., the only way you can do it is within the game itself. It makes noise even if you have all functions on your phone on silent. And if that game plays music every time you turn it on, well then, you can never play when you're supposed to be quiet--there's no work-around to this.Another minor quibble I have is the proprietary head set, if you lose your headset, then you're going to have to search and pay a premium for a new one. The phone is also very very slow. There is a 0.5 to 1.5 second lag with every key you press, so say you need to open up the contacts, search for a name, open the name, then dial a number, you're looking at about 5 to 10 seconds minimum to begin to connect. This is a far cry from my old LG, which response time was virtually instantenous. The process to do a three way call is cumbersome and time consuming as well, with noticeable lag in between each step, and you can't link the calls until both are connected.On the bright side, however, is that the phone is super thin and fits very very well into my pocket. It feels as if it's built sturdy. It's plenty loud and I never seem to have a problem holding a audible conversation. And seems to get pretty good reception.All-in-all it's a great "phone," and although packed with features, it's downsides can outweigh the potential upsides of the features, and as such it's not such a great "toy." I'd only recommend this phone for someone who could really get a lot of utility from an ultrathin phone (e.g., someone who's carrying a lot of crap in his/her pocket).