This phone works terribly...although I do not think it is due to the quality of the product itself. Being an unlocked phone, it came loaded with software from the service provider of whatever country it came from. It came from a spanish speaking country and the internet software, games, and some other items are in spanish only. Even if you configure the phone to English it seems to operate in a sort of "Span-glish". Audio quality and reception are sub-par. Internet is simply impossible to use. If you purchase an unlocked phone it may be wise to buy one of USA origin (if even possible)