First off I did not buy this product at [...]I bought it from the [...]. I think this phone is a really, really nice verison of the razr, being that I've had 2 other razrs (v3 and v3i). This one feels a lot more sturdy in your hand, and it doesnt feel cheap as the v3 did, while maintaining its sleek, slim look, unlike the v3x which is a lot thicker. Furthermore, the camera on this razr is far superior to the previous versions, excluding the v3x(2 megapixels). It has a 1.3 megapixel camera, but I don't really use it for the camera, its only good for those surprise moments :P. Also I've noticed that the audio quality is a lot better than the other razrs, the songs/ringtones sound a lot more crisp and rich. Also the phonebook feature is fixed, I used to hate to have to wait like 30 seconds just to get to what contact I wanted (v3), Also new to this razr, is the voice command system, you can instantly look up numbers via voice command. You can also check battery levels, and signal strength. And the pause between letters in a text message is reduced, so no more waiting 2 seconds to type "no" :). Battery life is very much improved from the other razr models probably because this is a CDMA phone instead of the normal GSM razrs. A con however is the fact that if it gets scratched you will be able to easily tell it did, but I believe they offer this phone in silver if this is an issue. If you want to get really fancy you could get a custom case designed and handmade for your phone at vajacases.com.IF YOU BOUGHT THE VERIZON MUSIC ESSENTIALS KIT, OR THE VERIZON MOBILE OFFICE KIT, THE NEXT PARAGRAPH IS POINTLESS FOR YOU TO READ. For the rest of us who don't see giving Verizon more money on top of the phone price and service charge, read on.As for the hacking part as one person said previously, you can use bitpim to hack this phone. If you want to put music onto it without wasting more money on that Verizon software that allows you to do so, simply find p2k phone manager, MAKE SURE IT IS THE VERSION THAT WORKS WITH CDMA PHONES OR ELSE IT WILL NOT WORK. There are some tutorials that I found useful to help you through this, and when you're done hacking and stuff, you can have a lot of bonus features that Verizon disabled, such as music/ringtone transfer with MPT(Motorola Mobile Phone Tools), wireless bluetooth transfer, disabling the ringtones that come with it, changing the outer LCD screen. If you choose to do any of these, it will void your warranty, it is not illegal however. If mobile phone tools doesn't detect this phone, you may have the same problem I did, I was running an older version of the software. Also to enable music and ringtone transfer you have to use seem edits, which can be done with p2k phone manager. See, Verizon disabled the feature by making MPT think that the phone was a v3m when in fact the software has the device drivers listed as v3mm, also if those steps dont work after reading some tutorials, you may want to select v3c as your phone model. Another thing, the cable that comes with it that you're supposed to plug you headphones into, is FOR SMALL HEADPHONES, meaning its a 2.5mm jack instead of a 3.5, so YOU NEED SPECIAL HEADPHONES TO USE THAT FEATURE. But me being me, found a way around this. I used a knife to pry off the top part with the M logo on it and got to the insides. theres a circuit board and some wires connected to the jack. I used another phone jack from one of my broken CD players I had lying around. They're exactly the same connections and size (the smaller jack and the bigger one) so I put the bigger one on top of the smaller jack and soldered it to the bottom part, if you know what you're doing this shouldn't take more than half an hour. After I was finished I used an xacto blade to carefully cut the shape of the new phone jack out(because with two of them the cover wouldn't fit, and I wanted the bigger and the smaller jack). Then I had to also cut around the little part that holds the smaller hole at the bottom as to make it fit. After this was done I used some electrical tape(mostly because I wanted the adapter to stay black not gray with duck tape) and proceeded to wrap around it. Hopefully if you want to save like 50 bucks from buying the Verizon software you will try this, but then you need to buy the memory card and that will set you back like the same price haha, but you'll have like 512 mb instead of the 128 mb that comes in the Verizon package. Best of luck to all of you, and thank you for taking the time to read this.I hope this information has helped you, and if it did I would appreciate you rating this as helpful.