I got this bluetooth headset based on reviews and the price, but found I had to install VolumeCare software to up the volume. Then it worked OK for about four months but recently the little round speaker broke off just from being in a shirt pocket and tangling with a ballpoint pen! I soldered and glued the speaker back into position and it works in a rather tinny way now, but I will have to replace this unit. I now feel the adage holds true: you get what you pay for!