The headset was described as "New" but was clearly used. It wasn't in bad condition--and since I got it over less than half of the retail cost, I kept it. Overall the sound quality is good. Even in the wind people listening on the other end can hear me well. But after a couple of months of wear, the volume control button broke off. I was able to snap it back into place, but it's very tenuous. So now I just control the volume from my phone.