I have owned 5 different LG phones through Verizon. They all stink but the Chocolate is BY FAR the worst phone I have ever used! We bought it in December, by April I have had to have the battery replaced. It would not hold a charge. Got the battery today - it will hold a charge but it keeps cutting off or flashing "Verizon Wirelss" with no way to stop it. It won't cut off unless I take off the battery. Same old same old. It's always had a weak signal, even if I'm next to a cell phone tower! It just keeps saying, "Verizon Wireless" which I hate also. I've never dropped it or got it wet. I can probably get it replaced but it has messages I've saved, etc. that I can't download. The buttons are too sensitive, the wheel is too small. The only reason I give this phone a star is because it looks good. BIG DEAL! Give me dependable any day!