If you remember the old 8500's, then this phone will seem familiar. The A400 and A460 both strayed away from the 8500 design, but this phone is a welcome return to the simplicity that made the 8500 such a hit.This phone is nothing special. It doesn't have a camera or anything like that. It comes with a lot of ringers and such, but anything you download, you pay for usually on a 3 month basis. It's not worth it.There is no front display but you adapt quickly. As is the case with all Samsung flip phones, it gets hot and the battery doesn't last long. If you charge every night and don't talk a lot, this will never be a problem. As far as heat, it's nothing unusual. The service is fine. I've had no problems.The voice memo is back. That's extremely useful once you get the hang of it. The alarm clock is far more functional. But the thing I like the most on this phone is the voice dial. It is far more functional than the crude voice dialing on the 8500 and the spiffed up voice dialing on the A460. The voice dial is a feature of the PHONE and is not the Sprint Voice Command service.My only real gripe with the phone is that the phone book is so feature rich that it's not easy to use. It's easier for me to voice dial someone than navigate my phone book. Another gripe is that phone calls sound somewhat tinny, like the other person is standing in a big empty room. I noticed this on the first day, but quickly grew used to it.Pros:1. Better, functional voice dialing.2. slim design3. Voice memo is back, lots of features4. Plenty of downloadables if you're into that.5. Launch pad buttons are programmable!Cons:1. Over featured phone book2. No front display!3. Typical short battery life with all Samsung flips4. tinny, hollow sound during phone callsUndocumented features:1. Menu button pages down lists, and the volume up and down also pages up and down through lists.2. During a call, if you hold down the &quot;back&quot; key, the time and date will pop up on screen.3. The center button of the launch pad pressed without holding down is the same as the OK button.Overall, if you're just looking for a decent cell phone, this will do. If you want features and options and a camera and other frills, buy another phone. This phone will mainly appeal to people who remember the old 8500's and people who don't want a fancy phone, but don't want a piece of garbage either.