Verizon customers will be unable to use the multimedia portion of this software (ie, no ringtones, pics etc transferable from PC to phone) because Verizon blocks this feature. Phonebook etc work fine. Verizon wants you to pay for their VCast service so they ask Motorola to block the Multimedia feature on this software. In my case, I have a RAZR V3m and it can't establish a connection if i try to put ringtones on my phone. I wish they would have specified this so I would have known before I got the product since that was my main reason.