I am in the same boat with other owners. Excellent phone for the money but the software that comes with it is VERY old. You hear that TMobile!! Why you ship with an old software??? Because they want you to pay $$$ to upgrade through their service center.Anyway, After reading some of the reviewers here and they recommend me to get the tool to unlock and upgrade the software easily and cheap. check it out for your self (unlockcellular.com) if you dont believe me, read the past reviews.