This is by far the best cell phone I have ever owned. It does more than I could want and does most of it well to excellent. But, before I get to far, let me tell you what this phone is NOT:1) It is not a Blackberry killer. Verizon offers a push email system, but it is neither as good as RIM's nor as safe. Basically, it requires you to host it on their servers, which is a security risk that is not worth it to many companies. Cost is $19.99 per month. Works well though if you use it.2) This is not a web browser. V Cast is pretty but not that great because it is snapshots of what VZ is putting out there. You can download ~5 minute videos that are great, but not the full internet. It also comes with Mobile Web 2.0, which will allow you to check web mail and browse most websites, but they won't really be formatted for your screen (although I check and send Gmail email all the time).3) It is not an iPod. I have ripped and transferred (via miniSD card) around 150 songs to it and they sound great on the built in speakers and headphones. But it can't compete with a new iPod or even a deicated mp3 player. As a stand in, though, it's great.Now, for what it is.1) A great phone. Reception is as good or better than my previous Motorola T730. The speaker phone is the best I've ever used and the sound quality of using it as a handset is great. People say it's big, but it's not. Sure, it's not Zoolander mini phone, but if you lay it side by side with a typical flip phone, you will find it is the same thickness and only around ~3/4 of an inch longer.2) A great text-er and capable emailer. As long as you are not looking at sending dozens of email a day, this is just fine as an emailer (even without the $19.99 subscription, since it hits webmail just fine). As for text, if you are into texting it is awesome. Definitely better than the sidekick.3) It is feature rich. Aforementioned text capabilities and speaker phone. Bluetooth capable. Good music player. Better than average camera (you'll actually save photos to your PC and remember, you can transfer photos to your phone via mini SD to show others. Games play great on it.4) VZ Navigator is AWESOME. You will get 95% of the features of a Magellan GPS system with only a $2.99 per use (24 hour) cost or $9.99 for 30 days. On its big screen with good speakers, you just perch it on your dash and it tells you where to go. Want to have lunch at XYZ restaurant on your way to Houston? Do a local search, have the phone call the restaurant, get your call-ahead seating, and then have the phone annouce as-you-drive instructions until you are there. This feature is offered on any V Cast capable phone but REALLY shines here.5) Clam shell designs are the way to go. When I do type and email or text, I am much faster than my boss on his Blackberry.6) It's cool. Keyboard is lit up in the dark. Mp3 player has a graphic equalizer. Inside screen is amazing. Clamshell will have other doing double takes. This may not be an important feature, but cool looking is cool looking.There are a couple of things I don't like about it. For one, it only allows you to take 15 second videos. Not sure why when, with a 1GB mini SD card, you could go much longer. Also, not all of the features available to you when the clamshell is open are available on the front screen. Also, because this phone has usable music, speaker phone, camera, video, and games, battery life will be lighter since you will be using things that suck up batter life.Still, this phone is great and I am extremely happy with my purchase. I have experienced NO trouble whatsoever with the screen breaking like that other reviewer. Nothing but happy for me.