First of all, let me say this is a great phone. I will note a few important things:1. It is a smaaal phone. The buttons are small. If you have a large hand or fingers, its going to be hard to grasp the phone properly. I have average hands and it was hard for me!2. No Speakerphone...this is a huge downside.3. There is an online button 'conveniently' accessable which can be mistakenly pressed and you'll never know you went online and you were being charged.4. Camera sucks. It is a VERY BASIC one,... you have to be standing within 2 feet of the subject to get a recognizable picture.Pros:1. Crisp, Large display2. Sleek looking3. Lot of great personalization tools within the phone4. Bluetooth5. Better reception than most phones