I am so irritated at the poor reception and dropped calls that I'm now taking steps to change phones, service carrier or both and I've made my peace with the notion I may end up losing money on the phone and early cancellation penalty. I was forced to upgrade both phone and carrier (ATT to Cing)when my old moto met with an untimely death. I needed a phone asap and did not research the 551 b4 purchase, a decision I deeply regret. I must clarify that I live in central florida near the I-4 corridor and this is NOT a low population density area. Many of my dropped calls have occurred on major arteries in this area, which are not rural. I am not a new user of cells and don't believe I have unrealistic expectations of service. I've consulted others for their opinion in an effort to "triangulate" feedback and reduce the possibility of my own subjective bias. Bottom line: despite my most sincere effort to avoid "leading" or "steering" responses, I have found NOT ONE favorable opinion in regard to reception and call drop rate.I do not doubt the favorable reviews others have posted, but at least in my area, avoid this phone.