I bought this phone intending to use it as a back-up phone/pocketable phone to my PDA phone. Unfortunately, it has a very primitive (as opposed to basic) user interface that is not easy to navigate. The phone also turns out to be much thicker than I had hoped - its no RAZR. The cover does have the speaker, but is otherwise a cheap-feeling plastic shell that adds to the already thick body. There is a colorful display of flashing lights and tones when the phone powers up and shuts down, but otherwise, it's nothing notable. The battery/back cover is a bit of a pain to remove - it requires two hands - one to press the release button, the other to slide the cover off.I haven't had a Motorola phone for ages, but this seems like a skin job on some old platform. The software seems as old as the StarTac phones of yesteryear. Get with it Moto! - your software is the most primitive in the industry.