the main problem i have with this earset is that people can have a hard time hearing you if you speak softly, since the mic is still too far from your mouth. if you speak at normal volume, things are good. but why not extend the boom all the way to the mouth? i see no need to have the shortest boom in the industry if it sacrafices quality. just another argument to have the mic at your mouth. form should follow function. one other gripe is that the ear gel can be fatiguing to my ear when wearing for a long time. however, this depends on the person. otherwise, it's comfortable and really stays secure.on the positive side, the hearing quality is quite good. the gel does a great job of securing the earpiece, which most standard designs cannot do. being able to use it on either ear is nice. and the tie clip is a useful touch.