I'm surprised by all the bad reviews and that is why I am bothering to write one. I have had this phone for 2 years and purchased the same phone for my mother and sister. Since we are on the Nextel plan for business we were somewhat limited and picked this one because of it's size. I will admit it is terrible for text messaging compared to some of the other phones out there. And it's not built to browse the web etc. But we just wanted a phone not a sidekick or a blackberry. I have had no problems with battery life or pieces falling out or overheating. I'm sure the other reviewers aren't lying, and as Nextel stopped making this phone maybe the model was prone to certain problems but as for the three phones I purchased, none of them had problems with parts, reception or anything else. If you want a small phone for Nextel, I think it's the best way to go.