This is my first Blackberry. I bought it specifically for the size and the look. overall it works great - the keyboard while not full QWERTY is easy to use once you get used to it. The LCD is bright and clear. However the voice quality on the phone is mediocre and the speakerphone is not that great. Sometimes its hard to hear the other person, they sound distorted and muffled. I have to ask people to repeat what they say many times. Overall good phone, but wish the phone quality was better