The 6170 is an attractive phone; very sturdy and large enough to hold, the keys are a good size too. The speaker sound is great and callers say I sound very clear on it too.The positives: calls are clear, signal strength is great (usually works fine with just one bar), synchronization software included (some phone mfgs make you buy the software), camera is good. Aesthetically attractive, easy to use.A few negatives: shape of phone may be uncomfortable on the ear when you talk for a long time (it is not ergonomically rounded, but square), accessories are not easy to find (does not use a 2.5 headset jack), the voice record button on the side may get pushed accidentally and record a few minutes of your day - and take up the limited phone memory. Except for silencing the meeting reminders set when synchronizing with outlook, the meeting alarm is annoying and can't be changed. No bluetooth.Overall, I find that the phone is good and functional as a telephone; the few negatives, while annoying at times, do not detract from my satisfaction with the phone.