Received the phone (Bronze) last weekend. Very satisfied with i830's performance and with Nextel's costumer service. Phone is unobtrusive and light, yet solid and functional. Coverage around the Hartford, CT area is excellent: no drop calls yet. Direct Connect feature is outstanding: can talk indefinitely with friends and family in Northern Baja California, Mexico (no more costly long distance bills). Overall, a complete solution to mobile communication in a striking, exceedingly elegant package.