I love the phone and service! I have had no problems with my connections and the people at the Cingular call center have been VERY kind. The last service I had would only offer me an automated system and I had to cancel my service to finally get to speak to someone. The phone has been fantastic! The only thing I would like to see improved is the battery life, however it has been stated over and over for the past several years that technology is growing rapidly but battery engineering is lagging behind. That said, you are not going to get this kind of technology and not wish you had a longer battery life- at least at the present time. Plan on this and you will be fine!