I have never had such trouble with a cellphone. I've had to replace the battery twice and charger once (and still have problems getting it to recognize the charger). The outside is a mirror, which seems cool initially, but you absolutely cannot see anything on the screen in the outdoors. Fingerprints galore also hinder the visibility indoors! Also, this may just be my particular phone but it frequently has "fits" where it cannot recognize the network, then flashes through all the menu screens without me pushing any buttons (I call these its "seizures") and will not respond to anything during these fits except having the battery removed.Bottom line: After owning this phone for 1 year, I will NEVER own another Motorola. It's that bad. If you purchase this phone, you WILL regret it.