This phone is my first blackberry; my aging ATT samsung was shot, and I dreaded the idea of converting to Cingular anyway, things fell together naturally. Got a great deal on Amazon--this phone is over $200 bucks direct from T-Mobile.T-mobile customer service was fantastic and got my number switched over within 24 hours.The only reason I didnt give this 5 stars is related to posts below. Since getting the phone I have had to reset it by removing the battery once, which I feel is unacceptable in a device such as a phone. I realize that phones are becoming more sophisticated, and the blackberry's even more so, but come on!