Neither Verizon nor PalmOne provide any credible support for the features that are supposed to make this phone so useful. The audio output of the device is unstable. After performing several hard resets per Verizon's instructions and performing the painful task of reloading my address book, the audio jack works for a short period of time and then crashes again. Verizon provided a free rebate for Normsoft's Ptunes program and implicitly recommended this application, but ultimately, they deny any responsibility for the correct functioning of this application, and blame Normsoft. Here's Normsoft's reply from their technical support. "The issue with the output jack sounds more like a hardware issue. There is nothing Pocket Tunes does that controls the output jack." I recommend giving this product a pass and going with Samsung or Blackberry, who have developed a reputation for high product quality.