I've had this phone for about a month now. The phone is way better looking than the pictures show. It has enough weight and the texture is grippy so it won't slip out of your hands. The RF is excellent (with user-selectable scanning mode) and, of course, T-Mobile has pretty good coverage in Los Angeles. Both displays (interior and exterior) are remarkably readable in daylight, and the screen is gorgeous. The menus are fairly snappy and easy to navigate. There are customizable buttons (the smart key, and the 2 soft keys) that make quick access to phone functions. The earpiece volume could be louder, but voices are remarkably natural-sounding and there is almost no background hiss. The speakerphone is loud and clear, so it's actually useful as opposed to gimmicky. The camera is fun to use, although I don't care much for it. The only noticeable weakness is the battery life: Standy time is no where near what Motorola claims. I get about 2-4 days between recharges. The phone comes with a soft blue pouch (or case) with a belt clip. It took a while for me to figure out how to get the phone out of that case (hint: don't pull on the antenna). Overall, this phone is joy to use, and it's arguably the best valued GSM phone to date.