I purchased mine from the Palm online store. The actual headset would not snap into the charger so that it would charge effectively. It was more like gravity allowed it to charge. I spent a number of hours trying to get it to work. I called technical support a few times, to get offshort support. After numerous hours and steps, I was told that I had a defective device, and I will be sending it back. Reviewing an online message board, I found out that others had similar problems and that some of the units were defective, and was encouraged to get the new plantronics 655 or the samsung wep 200. I'm unhappy with the tech support I received from Palm. After persistently dealing with them, they admitted that the device I had was defective. I expected much more from a company that I have been purchasing from for quite a long time.