I switched to Cingular from Sprint because of the increased national coverage. I don't like the phone and I don't like the service! The phone first; I can't see the screen outdoors! Non intuitive menus. Sometimes it charges; sometimes it doesn't! I too, have also hit the Cingular button and been connected to the internet..and billed for it! You can only press the number buttons so fast. Try punching in a number with the speaker on! A few more onboard ringtones would have been nice too. As for the service; The phone doesn't work in my apartment. I live 10 mins from downtown Philadelphia. It doesn't work in my girlfriend's apartment in Cranford NJ. Tons of dropped calls. Very unreliable service. And why do they make it so hard to get a rebate?? My advice is to try somebody else.