Unlike some of the other reviewers, I had no trouble getting the software to work with my phone, but I uninstalled it after about two hours of using it. Frankly, it just doesn't do very much. About the only really useful feature is the ability to back up your phone data to your PC in case you ever need to transfer it to another phone. But that assumes that the software will support whatever phone you buy next, and from what I've read from other reviewers that's not very likely. You can transfer contact information to and from your phone to Outlook, which is fine if Outlook is your contact manager. For years, I've used a Palm for that purpose and I don't see anything in PhoneTools that supports Palm. If you use your phone as a camera or MP3 player, or if you like your own ringtones, then it's probably worth the price; but if you primarily use your phone as a phone to communicate with other people and need to manage your phonebook there are easier and less cumbersome ways to do that. The bottom line on this is that for about $5.00 I got a USB cable.