I am a big fan of the concept of the PDA and rely heavily on technology in my business to stay in touch with the office. I had the Treo 650 and had issues with software bugs that tended to lock it up regularly (even after several replacement phones). With the release of the 700w, I thought surely the manufacturer has perfected the phone, and with a Windows platform, I can't go wrong. I WAS WRONG! In a nutshell (even after several replacement phones, hours talking to tech support, and a move to an enterprise server): Constant lock-ups, faulty syncs, and just bad-overpriced technology. Palm preys on the "techy" that wants the newest thing. 10 of my colleagues are having the same experience. Verizon is not to blame - when I get a connection, the clarity is excellent. I do not ever write these reviews, but anything I can do to dissuade someone from buying this PDA is my good deed for the day.