I have had this T-Mobile Dash for about a year now and I am on my second one. I cracked the screen on the first one by putting it in my pocket without the case. I had to pay the whopping $110 that the insurance company uses as a deductible. What a rip off. That is probably what they pay for the phone wholesale. I then had the next phone for about four months before the same thing happened. I am not sure how it cracked this time, but it did. In my opinion, they shouldn't create a phone that cant handle a bit of pressure on its screen before cracking. I am very seriously thinking about dumping this phone because I can't afford to spend $110 every few months or so to have this phone. Don't get me wrong, the smart phone functions are great, the battery life is fine, but too fragile.