After owning 2 Nokia phones for over 4 years and never having a problem with either of them, when my plan was up this time the Cingular rep recommended I go with the Motorola V220 due to the value and features. I have been nothing but disappointed. The first phone I got did not hold a charge, so I took it back within a few days and had it replaced. The second one had a distorted screen, so I replaced that one also. The third one had horrible reception and a crackling noise in the background, so I had that replaced. Finally the fourth one they gave me seemed to be fine...for about 2 months. Then the screen started fading in and out, and finally went black altogether. I never dropped it and always carried it in a padded case. Cingular replaced it with another V220 (now the 5th one in 2 months) and this one was also not working properly as it would not flip completely shut so phone calls would still be connected when it was shut and the battery was being worn down rapidly. FINALLY, they decided I had been through enough and they are sending me an upgraded V551. I am still not happy about this, though, because I don't have any faith in Motorola phones at this point. I'll have to see how the V551 is before I make a judgement, but I can tell you that the V220 is awful. It is very difficult to use and the users manual is worthless. I can't wait until my service contract is up so I can go with another provider and another phone.