I was very excited when the opportunity came to switch my serice from Verizon to SprintPCS, until I had to deal with both of them. This phone is ok, when it works. The first phone Amazon sent me had a display screen which was way off center. No problem, Amazon replaced it. No problem except that I couldn't use the phone! This because for some reason SprintPCS opted to send every call from whatever cell I was in to m phone. My phone rings NON-STOP with calls that aren't mine. My voicemail is filled up EVERYDAY. This has been a problem since the end of December - no fix in sight. Then my second phone had a problem. Something came loose and is rattling inside. My SECOND bad phone from Amazon, only now they refuse to replace it, and want me to contact Sprint. Sprint wants $35 to replace this BRAND NEW phone with a refurished unit - after I've had an unusable phone for 30 days. Bottom line - HORRID customer Service from Amazon, don't switch from Verizon to SPrintPCS.