Overall I think this is a pretty good phone. This is my first experience in owning a camera phone, I just upgraded from my motorola v66. I primarily chose this phone because it has my favorite feature... voice activation dialing (which comes in handy if you are driving).I rated the phone 4 stars because it is fairly simple to use and easy to setup. I was virtually able to setup all of the features I wanted (personal wallpaper, screen savers, ring tones, caller id, voice activation) without even opening the user's manual. The reception is as just as good if not better than my old phone and I can hear people clearly on the other end of the line.Now the room for improvement:-The pictures are often grainy unless you have BRIGHT lighting (such as sunlight). Because this is my first camera phone I don't know if this is normal or subpar (use a real camera if you want nice pictures).-The downloadable ring tones do not sound as clear on the phone as they do when you sample them on the website (perhaps websites should lessen the quality of their sound?).-The navigational buttons take some getting used to. It is basically a square within a square, but it can be confusing because the TOP left and right hand corners on the square button correlate with the BOTTOM left and right hand corners of the screen respectively. Perhaps this won't bother you too much, but it is constantly tripping me up (it seems to me bottom corners on button should correlate with bottom corners on screen).-The most annoying feature to me of all (some may see this as a plus) is that the screen does not reset itself to the main screen when you flip the phone shut. If you are somewhere deep into the menus of the phone, you must remember to push a button to clear the screen before you close the phone, otherwise when you open the phone hours later, it is still on the same detailed screen you were on last time as opposed to the main screen (like I said, some people may like this feature... I hate it).Because these quirks are minor and probably personal, I do recommend this phone to others.