I read a lot of reviews before I bought this headset. My previous Plantronics model was a standard issue Sprint store one. I was trying to find a model that would get me away from complaints about not being able to hear me whenever there was the slightest noise. This model has taken care of that. The other day I was driving my noisy diesel pickup with the windows down and the person on the other side of the call could hear me. It did take me a little adjustment to get used to the charging station. The first day or two I had to really force the unit into the charging base and it kept popping out. After that, the base adjusted and now it charges fine. Like I said, it's a little quirky with the case and adapters and all but overall I am very very pleased with the performance once I got over the learning curve.