I just recently bought the Blackberry Pearl and I love the device. Its stylish, beautiful, small, and it has some awsome features. However, since i bought it from Amazon, Cingular took forever just to approve me and give me a new number. So I constantly had to call amazon and ask them about my order. Then I receive the phone almost a week later than the day I placed my order and as I follow the instructions my phone didn't want to work. So the representatives told me there was something wrong with my SIM card... when it wasn't. Luckily I called Cingular and a very HELPFUL representative helped me set up my account and ACTUALLY the service when Amazon told me there was something wrong with my SIM card LOL. Overall, Amazon should be more careful how they describe their phone activation process because it wasn't easy. But whatever I love shopping @ Amazon and I truly love my phone and I bet you will love it too. :)!!!