You are probably better off buying this phone from a cingular store that will give you better support. If a serious phone problem comes up, amazon doesn't seem to provide much support like a store will.I've had the phone for 6 months:1) The PDA functionally is great.2) Phone volume is chronically too low.3) Phone reception is worse that what my roomates get with other phones. (They use the same Cingular service.) I added an external antenna to my phone so it would work in my room reliably.I think it's one of the best pda+phones on the market. I just wish palm would make the phone functionally better.Also, I don't like being tied to a single phone company for 2 years. If I were to buy the phone again, I would probably pay extra the unlocked kind that work with any company.