First of all, sell your Motorola stock. No one who buys this phone will ever buy anything made by Motorola again. Your phone will break. I am on my third, and you can hear only on the speaker phone. I would return it for another refurbished one, but why bother? I would only be getting a refurbished unit that one of the other reviewers of this phone returned. And do not expect eager cooperation from Cingular in dealing with this problem unit. So sell your Cingular stock, too. As soon as my contract is up, I am: leaving Cingular for good; getting an unlocked phone model from a different manufacturer; and buying time on T-Mobile as I need it. You have been warned. Caveat emptor.