My previous provider AT&T; was much more flexible, better with customers, easier to get a deal with and less in costs for the same minutes. I had more free time as well. And AT&T; never told us about "raising a bar". Now I have very bad reception in the areas were I never had problems with AT&T.; Service areas have much more "black holes" and if you are in the car you keep loosing your opponents. Customer service is trying to be friendly, but different representatives have different knowledge of the rules and each of them 100% sure in the things that they are saying.Family plans are not a big difference compare to pay separately for the each phone in the family.I will definitely try another provider when my contract is over.