I owned an LG VX6100 before this one and was happy with it. I've had this new 8700 for about a week, and I'm probably going to return it. I'm thinking of going with an LG VX5300. This phone isn't for me. I want phones that conform to the shape of my hand. This phone does just the opposite. My only complaint is really the overall design of the phone. The metallic shell is beautiful, but it's a bit prone to smudges. The external screen is extremely difficult to see in the sunlight and I can barely check the time. Its SD card slot is located behind the battery, so that's a huge pain to handle. Also, this keypad is horrible. Obviously, it was designed so the phone could be thin. I can barely text message without pressing wrong keys and making mistakes.On a lighter side, the phone has a tremendous amount of features like bluetooth, USB mass storage, mp3 player, 2.0 MP camera etc. But, it's still hard for me to handle, and I prefer a more rounded phone with well-shaped keys and an easier-to-use menu.