This is the best phone that I have ever owned. I purchased my phone through Amazon.com. The service is excellent. The phone arrived within a week of purchase. The customer service for Amazon was a great help for any question that I had. The bluetooth enables you to upload pictures or music files to the phone from your computer. The phone is compact and fits in my pocket. The features on the phone are great. The only thing that I can think that is a negative is that the battery life doesn't last as long as I expected. I use my phone a lot for work and the battery only lasts about 12 hours. The bluetooth uses a lot of battery as well. I am planning on buying the motorola cd rom so I can sync my phonebook and date book with my computer as well as my Ipaq. Thanks Amazon!