First, I'm a guy with large hands - when I position my thumb over the keypad, I cover up all of the keys - from both the 2 & # on down to the 0 and #. I've never had a mis-pressed key. But I've seen the "small keys" comments and that was my biggest fear in purchasing the phone. If you can use a cell phone - you'll be OK.The speaker is surprisingly clear. However, when I slide the phone into my back jeans pocket with the speaker slot facing me - I cannot hear it at all. BUT - in any other position the speaker is quite loud and clear.The form factor is, in my opinion, GREAT. It's small, till you flip it open, then it feels more like a 'real' phone with a mouthpiece near your mouth.I bought an unlocked version it wound up coming from Italy. I had to change the language before first use and that was slightly confusing.I read comments about fingerprints on the faceplate, and thought it was a little odd, "who cares about fingerprints", I thought to myself. But, they are annoying. The surface is so shiny and perfect that the smudges and prints make it look dirty.The camera takes nice pictures. It's 2 mega-pixel so it's not a digital camera - but it's not really bad either.I am in the process of trying to get different software for the system from a motox forum. They seem to have modified and unsupported versions that might be better than the default version which seems limited.Finding drivers to attach this thing to your PC can be challenging. I run win2k and haven't been able to access the phone from my home PC. Fortunately, I run XP on my laptop and was able to use their proprietary software & drivers to access the phone.I got my phone with the $10 extra bluetooth headset (kit). It was well worth it. The bluetooth works very well and the ear piece is nice.Someone mentioned that the menu response is slow. It is, but it isn't so slow that it's a bother. I dislike the current programming (which may be different with different carriers) because I can't make the MP3 player software available from the main menu.I am disappointed so far in the fact that it DOES NOT serve as a USB mass storage device. You seem to need the driver for _phone_ in order to access files on the phone. I've also purchased the 2gig microSD flash card for additional storage. If you plan to use any extra feature (mp3s, photos, video) - I would recommend getting it. They can be found for less than $30.It also appears that you can get developers software to write your own java applets from developer motorola com. So if you're techie - that might be fun.I can't give it a sincere durability rating yet, but its sat in my back pocket of my jeans without damage so far (200lb guy sitting on it). I haven't dropped it to the ground, or dropped it in water yet, but that will happen. I hope it survives.I've no complaints about battery life yet - though I haven't pushed it to see how long I could go without re-charging it. So far, it's been getting semi-nightly charges - I don't tend to talk on it 'all day' though.Overall, I am satisfied with the purchase, but not 100% - so I give it 4 stars.