I understand people have their own opinions and there will always be something to complain about and people have their own likes/dislikes.In my opinion, this is the best phone I've come accross. I like the square shape, the small size, the sound quality is excellent, the displays are amazingly sharp, and the menus are ok. In direct sunlight, it is difficult to see the display but I haven't seen a phone that does a better job than this one. My previous Motorola phones had much worse sound quality (which is the important factor) and the screens were completely unviewable in sunlight.I usually use a case because any phone will get scratched so commenting in a review that the phone gets scratched is meaningless to me. And, I've never accidentally disconnected a call when picking up the phone. I say give the phone (or another LG) a try.