My 2 yr contract was up with Sprint and I wanted something new. Although my old LG phone, w/o a camera or MP3 player, worked great, I decided to get with the times and get something that I could surf the web with and watch TV while I was on the train. I initially wanted the Blackberry, but I was in shock when I saw that not only did I have to pay Sprint for its service, I had to shell out cash for Blackberry's too. The Razr had a great screen, large and sharp, it was really slim, didn't feel it in my pocket, and it was cheaper than the Blackberry, so I figured I'd go for that. It worked well in the store and the sound quality for calls was a tad better than the LG I was giving up. Also, accessories are dirt cheap, if you don't buy them from Sprint. Ebay rocks!So, now here are the issues:1. Battery life. While it will last 10hrs with the standard battery, I hope you're not going to make any calls or surf the web or play any games. That's when the fun starts. I had to get the bigger battery, but now its not a slim phone anymore. I tried using it as an MP3 player, kills the battery. I had to buy another charger for my office to make sure I didn't have a dead battery for the train ride home.2. SD Card. Useless b/c its behind the battery and a pain to remove.3. Takes forever to end a call. I have to press off 3 or 4 times.4. Text messaging is a pain. Actually, most of the functions are a pain. What would take me 1 or 2 keystrokes with my LG, takes 4 or 5 with this phone.5. Camera is easily turned on without you knowing it, a great way to kill the battery, even the bigger one.6. Headphones can only be used when the phone is running on battery. You cant charge and listen at the same time. Useless as well because any of the Sprint features drain the hell out of the battery.7. Web Browser. SUCKS. This may or may not be Sprint's network, but sometimes web sites load and sometimes they do not. I usually get some Bad Request error or some parser error. I'm looking to see if I can replace the web browser with Opera lite.Motorola does sell the software tools that allow you to synch your address book to your computer like a Palm. That works well and makes it easier to update the address book because using the phone to do it is a real pain. All in all, its not the worst phone I have owned, but it comes close. I can't wait until the year is up because its gone.