My first Email phone and I'm relatively happy with it. Mine came with an Extended battery/cover ($50 value) which easily gets me through the day, and though it does increase the width and weight a bit, it's still very pocketable.Small keyboard is pretty easy to type on with good feel and button reaction.Big advantage is the low cost of the Data Plan. This is a "Multimedia Smartphone" running Windows Smartphone so don't believe anyone who tells you it needs the $40/month PDA data plan. Cingular does not advertise this, but the Blackjack can use the MediaMax 200 Unlimited data plan (aka Smartphone Connect) for just $20.I also have my Outlook and Yahoo email accounts set to sync remotely (although Cingular help desk twice told me this was impossible with my MediaMax data plan and said I'd have to sync through the Hardwire to my PC...false).Low monthly data plan charges are definitely a BIG plus to the Blackjack!