I have had this phone for about a week, and I couldn't be happier. It has every feature you can think of, and calls are crystal clear even when on speakerphone. It is the nicest looking phone that I've seen besides the i860 and v3, but those are over $300.00. I got my V551 direct from Cingular for $150.00. The camera takes great pictures and the video feature is pretty cool. Picture caller id is awesome. BlueTooth means no more paying for ringtones or wallpapers. I used to have GSM w/ AT&T and they SUCKED! Cingular has been nothing but a great experience for me so far and I love this phone.