I have had several motorola cell phones in the past and they all were excellent. I had to upgrade my cells last year and got 3 samsung x427 cell phones. My wife broke hers so this game me an opportunity to upgrade back to a motorola(highly discourage anyone from buying this samsung x427 POS). After hours of reviews and researching top rated phones, I chose the motorola v180. I am so far very pleased with it. It has excellent volume, since I am hearing impaired unlike my samsung. It also has 2 other features that I wanted that my samsung did not have;the caller id on the outside and voice dial. The only negative thing that I have seen so far is the exterior is made of a cheap looking/feeling plastic. I purchased a Body glove case and this solved my worries about damaging the phone. Very pleased with this purchase. If you are looking for a camera phone or one that is VERY HIGH TECH, this isnt the phone for you. But if your like me and want a good quality phone that has what you need for on the road that is very dependable, look no further.