I ofter work from home at least twice a week, and a big part of my schedule is participating in conference calls, so a good headset was important for me. My first headset from Ativa did not pan out as I had too many people complaining that they could not hear me very well. I then bought this headset, largely based on my prior experience with other Plantronics products, and reviews I read on amazon for this productMy experience so far has been very positive. The sound is clear and crisp on my end, and my co-workers have confirmed that they can hear me just fine. The days I work from home the headset gets a lot of use, and sometimes as much as 3 hours at a single stretch. The headset is comfortable, and the mute and volume controls are accessible and easy to use. Whats more, the price cannot be beat.