I got the phone 5 days ago from Cingular. I hasitated for a while and finally decided to return it for exchange to other phone.The main problem is the earpiece is too small with which you cannot hear the other party's voice clearly, unless you put the hole right above your ear, which is very difficult to locate. Each time, I have to try several times before I can place it correctly. I think other things are good for this phone.I had Nokia phone previously with very good experince. But why this phone was designed so stupidly?! The earpiece is a small thing, but also the biggest one for a phone.