This phone was supposed to be new but when I received it, the box was heavily damaged, it did not include the software the literature said it was supposed to, or an instruction manual. It was also dinged up and either shut off for no reason, or rebooted for no reason. Also, if you buy it, make sure you print your receipt from your email because I did not receive a receipt in the shipment either.I have just contacted the seller on how to return this and I will update my review to include that information once I receive it.