WOW!!!!!! I came over from Verizon because cingulair has nicer cell phones.... the first thing I noticed was the really bad service. Att is not clear, sound is very distorted and you have to yell when you talk. I know it is not the phone because I tried another phone and it still sounded bad. So if you want superior service go with Verizon, I plan on going back after this crappy two year contract is up and over with.The W810i is a nice phone though except for one thing.... the end call button is right next to the internet sign on button, so if you accidentally hit this button you will instantly be charged for going online..... tsk tsk tsk, I thought sony ericsson was better than this.