This phone looks OK but it feels somewhat cheap. The software is pretty good, menus are well organized and easy to use. Unfortunately, the call quality is HORRIBLE! I can not understand half of what people are saying when I am using this phone, even when the signal strength is at the highest level. Every time I tried to use this phone I had to switch to the land line to finish the conversation. Virgin has lost text messages that I knew were sent but which never arrived to this phone. I have used a half of dozen cell phones in the last few years and this is by far the worst of them. I am returning my phone. Do not buy this phone if you need a cell phone that works.