I had this phone for 1 month before returning it back to the Cingular Store. Although the phone is innovative and a sure beauty, there are some unfortunate flaws that compelled me to return it.Pros:- Great reception here in the city. It could pick up a signal and hold it better than my roommates' phones (Motorolas, another Samsung).- Beautiful phone: color and design is very attractive, and I loved the slide function b/c it was so different from the candy bar and clamshell shaped phones- AMAZING screen. It's large, sharp, colorful, and bright.- Quadband GSM phone, so you could take it just about anywhere and use it, which was a definite appeal to me b/c I travel a lot- Modern phone w/ a lot of the latest new features (ex: quadband, edge, bluetooth) found in newly released phones, so I guess it's pretty high end for a standard phone that's NOT a smartphone.- Decent battery. I didn't have to charge it every day (maybe every other day), even though I talked on it for about 1-2 hrs on it everyday.Cons:- VERY LOW VOLUME!!! This is the worst thing about the phone. Outside, it's very hard to hear someone talking or to hear an incoming call (ie: walking down the street in the middle of the day). I've definitely missed calls b/c the volume was too soft, and it was VERY difficult to hear the other end of the conversation when I did receive a call in public.- Not many accessories came with the phone, so you'll have to buy your own case, USB cord, memory card, etc, and they're all pretty expensive. Considering how expensive the phone is w/o having to renew yourself into another 2 yr contract w/ Cingular, I expected at least a small memory card or even a case!- I felt like the menu was a bit unintuitive. Many of the cooler applications (alarm clock, calculator, timer, mp3 player, etc) seemed to be buried deep w/in the menu, and you really had to dig through the menu to find them.- There arent that many applications/etc that come built into the software of the phone for more personalization. For example, there was a very limited number of ring tones that were part of the software, and they werent even that good. The 2 games on it are trial versions.I paid $299 for the phone, and I felt like I paid too much for what I was getting. It's a great phone, but I wouldve liked it more if the volume was a louder, and it had come with more accessories (considering the price tag). Maybe I'm hard of hearing, but I'm pretty young so I know I'm not deaf. If you have hearing impairments, then this phone might not be for you, and if you don't mind a softer volume, then go ahead and try the phone out. One last note: it gets smudged a lot. Maybe it's b/c the phone is black that the smudges are more noticeable, but after a few uses you'll notice how much your fingerprints leave a mark!Overall, great phone with some flaws.