The first one had the screen problem at 4 months - Verizon replaced it. The second one just lost its speakerphone just over a year later so I have to have it on Manner Mode to feel it ring. Unfortunately, I've purchased all of the accessories for it so I don't want to have to buy all of that again so I'm stuck with it through the end of my contract. I just have to pay the $50 field replacement fee for another refurbed. The Verizon tech suggested I check out the Motorola E815 when my contract ends.I brought the 3rd one home, took it out of my purse and looked at the screen and it said "Battery Charging" but it wasn't plugged into anything! I did the off/on battery out, back in thing to reset it and it worked for a while then the "Battery Charging" indicator came back on. I called Verizon in the morning and we did the off/on battery out, back in thing again and it didn't go away. It went back that day and was replaced AGAIN.LG stuff is just junk. AVOID!!