I must say the seller did everything right with shipping the extender. This review is for the product itself.When I saw the extender I was so excited because I was going to Hawaii and I knew my battery life on my Kindle Fire would not last the 5 plus hours. I ordered the extender but in the description I didn't notice I would have to buy a tip too. So after going to Radio Shack to buy the recharger tip where I found out that the model I bought has been discontinued. Off to Hawaii, what I found it is very hard to keep the tip in the Kindle while still using the device.I think for my next long trip I will be buying another product that hopefully works better.