I'm on my 3rd v-180 in less than a year and every one of them has had a fatal flaw that caused me to return it (under warranty) for another. Unfortunately, they have the option of sending you a refurbished model, which means that they tried to fix someone else's problem phone and pawn it off on you. This one is going to get flushed as soon as I find another phone to buy, since Cingular says it's now out of warranty and I'm not eligible for an upgrade for another 6 months.