I originally thought Motorola was a good, solid brand, so when I first signed up with Cingular, I chose a Motorola V180. Had good reception for the first 4 months, then came the dropped calls, and "call failed" attempts. Cingular's warranty dept. replaced the phone, after several calls. 4 months later, same thing happens. Another 4 months goes by, and guess what? Yep, same thing happens. Just got the third phone before my 1 year warranty expired. Then, yes, in 4 months, more dropped calls and calls failed. By now, I figure it's the cheap ($49) phone, and since I had no warranty left opted for the $250 Motorola Razr. Well, after 2 months, the dropped calls and failed calls returned, along with the dirty screen, and useless USB as mentioned by other reviewers here.This is where the horrible customer service from Cingular begins. I called, as before, explaining the problem, only to be told it is not the phone but the service. Ridiculous, I say, because when the phone was new, I had perfect reception, at home, and on the road. Now, I can't even use the phone at home, and a 6 mile stretch of a major Interstate freeway (I-880). I had asked about the reception at my house when calling about the previous phone, and was told I was in a "medium strength" area, and should have no problem. THIS time when I called, I was told I had NO coverage at my house, the complete opposite of what they said 3 months prior. When I mentioned that it wasn't only at home, she asked where I was having reception problems on the road. When I told her, she said "oh, theres a blank spot there". I asked what do you mean? She says "there's no tower near there, so if a lot of people are on the phone, you can't get out". Cingular recently put up billboards claiming "fewest dropped calls of any major carrier", what a crock!!!So, I was stuck with a useless $250 phone, and a $175 early termination fee. I really had no choice but to drop Cingular, and eat the $175. I switched to Verizon, got an LG VX8300 phone, and couldn't be happier!! So far 5 months, and no problems!!I absolutely DO NOT recommend Cingular, or Motorola, to anyone.