Confused by my title? I try to do my homework before I buy a phone. All the reviews online and in the magazines gave this phone great reviews. It sure can do alot. But the problem is what it can't do. Does it take good pictures? Yes. Is it a good phone? Yes. Does it replace a MP3 player? Well... yes. Then what is the problem?The problem is getting the pictures, video, wallpaper and ringtones into and out of the phone. There is no software to do this for the CU500! You can buy a USB cable but no software. Cingular has no clue. LG tells me the only way is to buy a card reader, remove the SD card and have your PC read it. That my friends is a big pain in the you know where. In addition pulling this card out from under the battery is just as bad, and will lead to eventual failure of the card!I can't believe that one of the top of the line phones doesn't even have software to allow transfers via the USB cable.I'm returning my phone.What this phone really is is a portable modem that allows you to make calls. Not what I wanted.