The difference between a good cell phone and a great one is in the small details, which this phone misses.On the positive side, it has almost all of the features I want:1. Big 2.2" color screen with SVGA quality2. Bluetooth for wireless earpiece/microphone.3. Built in speakerphone4. Voice activated dialing with bluetooth5. 640 X 480 camera with 4X digital zoom6. AIM Instant Messaging7. Plays JAVA games8. Internet and instant messaging9. Large 5 MB memory capacity which can store lots of pictures, video and games.10. You can purchase a cable and software to u/l and d/l pictures, ringtones, etc. directly from your computer. With a little hunting on-line, you can also get software to really mess with the phone!11. Most thematic elements can be changed including Polyphonic ringers, wallpaper, screensavers, etc.So, what is wrong?1. The phone book is misorganized: Almost every person I want in my phone book has a home phone number, a cell phone and a business phone. I want a phone book that has one entry for each name, and then a subdirectory for each of the different phone numbers and e-mail addresses.2. The 5 way navigation key with center button is hard to use as it is too small, and the button in the center is hard to push, particularly if you have large fingers.3. The "call" and "hang-up" keys are not properly backlit so that it is almost impossible to see them at night, even in a nearly pitch black room. (Why is the camera button well lit when you have no need for a camera in the dark?)4. The hands-free voice dialing requires such precision in the timing of saying the name, and you have to say the name loud, and in a quiet environment, or it won't work. This virtually requires you to look at the phone when saying the name, which defeats the purpose of "hands-free." A person can look pretty stupid yelling out someone's name over and over again in the middle of the shopping mall.5. The phone is a bit on the heavy side, at 4.3 ounces, although not horribly so. (For example, the Motorola Razr and Sanyo SCP8200 weigh in at about an ounce less.)6. The front screen is the typical little motorola blue/gray clock display instead of a proper color screen.7. The built in speakerphone is not loud enough, particularly when using the Motorola/Cingular leather phone "glove" as it covers the speaker.In summary, it is a good phone which, if Motorola had invested a bit more creativity and care in developing, could have been a great phone at the same price. Again, it is the details which are wrong.