First the cell phone was used and not brand new. The display screen came off at the time and the body of the cell phone was all scratched up. When I contacted DataVision and complained (they make you hold like 20 minutes before you are able to speak to any representative), they apologised and basically told me to buy a new one and the best they could do was to send it for free while sending the previous one back. I had to gift this one to a family member just before christmass and therefore I had no option but to go ahead with their offer. However the return postage on the return item was paid by me and I have not been reimbursed the money yet for the return item even after nearly a month has passed. I will not buy anything from Datavision from now on.