This is my second Nokia with the same basic structure. Yes I drop it, but that's my fault...not the phone. It survives. For those of us that just want a phone without the bells and whistles, it is a servicable option. It is easy to read and I like how lit up it is. The key pads are large enough for my old man fingers to work, although the "K" is a bit hard to read. I miss the ability to have multiple phone numbers listed for one address book entry but I worked around it. As I said, I am older and I liked the weight and substance of the phone. Some of these little new phones with all the "stuff" on them are very light and small. In my mind I can't help but think "cheap". Some of the complaints in these reviews are caused by problems with the service rather than the phone. Or some are because the phone lacks certain features. Well duh...don't expect a phone you're getting for $ 10 or less to match all the bells and whistles of a $ 300 high tech machina ex deus. For those with basic, realistic expectations this has been a a great telephone.