I have been with Verizon Wireless since they started, and I have never had a phone last me the 2 years...this one is no different. I honestly think it is a scam. I think they intentionally make cheap and defective phones because they know you will renew your contract if you need a new phone (especially if it is free), so the "New In Two" was quite a clever marketing scam. This phone drops 1 of every 3 calls, and it will get really staticy ever time I use it...I can hear somewhat, but the person I am talking to can't hear a thing. The only good thing that I can say is that physically, it is a very well made phone. I am very hard on my phones and the hinge on the flip part usually breaks, but this one held up great. Techinally, it is just not a good phone, and even Verizon has admitted that there have been lots of problems with it.