Yep, it's big, it's ugly, and you can't kill it! Like some others here, I am also a firefighter, and I ride horses. The phone I had before this got turned in 5 times on warranty in six months...apparently you were not supposed to actually USE that one. After sending Verizon a three page letter on why they were missing a huge market share by only having phones built for desk jockeys, this was their answer. GOOD answer!!I have dropped it running for the truck, sent it skittering 45 feet over concrete, covered it in mud and ashes, forgot it in the pocket of my turnout gear during a structure fire, and once accidentally left it in a snowbank for two hours. Now THAT'S a phone!!I love the size - I'm of a firm belief that you should not mistake your phone for a chiclet. I love the volume - it's stand next to a running diesel, wake you from a dead sleep, wake the dead in the next county when you need an alarm clock loud!!Unlike others here I have managed to scar the finish...(what can I say, I'm talented) but nothing that causes the phone to be unusable. I don't really care if it's pretty. The front bezel protected the window beautifully...it's still readable. This phone is designed to be used and abused. Perfect for people who work and play hard, and want a phone - not a pea sized laptop. Verizon service also insures that you have bars in some of the weirdest places!