You said a drawback was on the Recent Calls list, I believe. If you select this menu item (a soft key on most phones) then it will take you to the received calls and dialed calls so I don't see why you say that it doesn't distinguish those two. And then if you click on received calls, the ones that have a check mark next to it are the ones you answered and the ones without a check mark are missed calls. Same thing with dialed calls. The ones with a check mark are the ones that were answered by the other party or went through (even if it was voice mail).I live in Dallas and I don't find that the sound is very loud for me. I used to have the motorola v400 and it sounded the same. I try not to use my phone in the car because there will be a lot of "huh" going on. I don't think other people that are saying this are lying or are too dumb to know. We may all have different working phones. I don't know what it is. But just be grateful that you hear fine on yours but don't put down the others that don't have a great phone like yours.