When I went on line to activate my new Nokia Tracfone, their web site informed me that - based on my zip code, which I most certainly do know! - I lived in a different city than I imagined. It kept &quot;correcting&quot; my address and demanding that I confirm its error, and would not let me proceed with activation unless I did this.So I called their 800 customer service line, although that meant giving up the bonus minutes for on line activation (and I really, really like doing things on line whenever possible, anyway). I found myself talking with a pleasant young woman whose foreign accent was so pronounced that we had a lot of trouble understanding each other. She did her best to help me, but eventually informed me that the phone was defective.I was actually relieved. Back it goes. And I'm off to get a conventional cell phone from a carrier with a local office.