I've had the 7130c for almost a week now, hands down it is a great phone! Now this is not a predominately PDA that just happens to be a phone. This is a phone with a great organization and email package implemented in it. I mention that because this should not be compared to a Palm Treo or even the Cingulr 8125. This phone is what I would say the bridge between the regular cell phones and perhaps the more PDA-centric phones out on the market.I never owned a PDA-phone or a BlackBerry. I've had a PDA in the past and most of my cell phones have been the flip-up variety, the last being a motorola V551. I can say that the 7130c has very strong characteristics of both.As a phone, I haven't had too much troubles except sometimes people may not be able to hear me clear. This is because I'm use to having the flip phones where the mic is directly at your mouth. I'm a very soft talker, a mumbler if you will, so I need to learn to adjust my inflection so that it goes into the mic, which sits a few inches from mouth with the phone to my ear. I tested the speaker phone and it's greats.The speaker is better than the V551 and is actually usable.The USB desktop-to-phone connection works flawlessly and fast. I was even able to download an OS with yahoo messenger already installed (cingular does not allow yahoo messenger to be used on the phone, but there is a work around).I have yahoo mail service on the phone so I get messages in real time. Tried Hotmail, which i use predominately, and found that it requires a subscription of 19.95 I believe, which is illogical.The suretype is easy and intuitive, it's very good if you are typing a professional message not so good when you want to just cyber-chat with your friends and use "ebonics" or shorter derivatives of the English language.The screen is very rich especially with different themes, the standard one makes the screen looks bland but it is much better than what the pictures show.SMS/MMS is what it is and it is very good, I like seeing what was previously written when i reply to a text message...something that wasn't on my previous phone.The web is good, I don't expect much from a phone so some pages are very hard to read but the regular sites you go to to check stocks, weather, sports scores etc etc work very well on the screen.No problems with battery life so far, I do recommend draining the battery and re-charging 3 times to break the lithium-ion battery in. I also think you can charge the unit VIA usb connection. Not too sure but I did notice when I had the unit plugged in to my computer that the charge icon lit up.I like the flashing LED at the top, might get on some peoples nerves as it constantly blinks but I find it gives the phone character.Just got lotus organizer as well, which I do recommned as it is the best for personal (not business) use of the phone.The phone comes with a case, usb cable, ear piece, and the desktop manager. I have not used the ear piece and probably will buy a bluetooth after I break the phone in some more. The case is okay, the only downfall is the belt clip is stiff. I almost broke a finger trying to put it on my belt.I also recommend buying scratch proof film to put over the phone. You can buy them from shieldguard. Cingular does not offer insurance on this phone, so you want to keep it in the best of health. 1 Year manufacturer warranty though.