I got my Treo 650 at SprintPCS. "The phone will be working in 2 hours" they said. When i saw it was a Palm, I thought I'd be able to use the pen to enter texts. Nope, you have to use the keyboard. Oh, and the camera is worthless, it's only 0.3 Gb. I guess I should have read the specs before buying.I am a software engineer, I am not exactly technology-challenged. I was able to synchronize with the computer after 2 painful hours by NOT following the instructions of the manual.As far as internet access is concerned, it never worked. I talked to 5 different technicians, 10 customer representatives, and after 5 times being told: "OK, I just changed the right parameter on our server, wait 2 hours and this should work now", I gave up and returned the unit to the store.I don't care if it's Sprint's fault, Palm's fault, or my fault, I wasted my week-end and I am back with my old phone.