This is the worst product ever made. Here are the highlights of why:- When it works, it is a great phone that does the its job. But it has some hardware/software issues which will force you to get a new phone every 2-3 months. If you aren't planning on getting insurance don't even consider this phone.- Even though it is advertised as supporting all the new features available with mobile phones, this phone either doesn't support it due to hardware limitations or software stubbornness (windows mobile).- The first time I brought my phone in for repair (within 2 and half months of purchase), the technician could not repair it and I had to get a new phone for which I was charged $35. The technician told me: "They should have never made a phone this thin. We get too many people coming in to repair this phone."- If you want to use this to explore the features of SprintTV (which it is advertised as supporting) or use it for stuff like YouTube, you can't. It just can't support it.My suggestion. Steer clear of this one and get a phone with a different OS. I don't know if it was the phones fault or Windows Mobile just sucks, but the OS takes 2-5 minutes to load and your contact list will take days to load if it gets larger than 30 contacts.**** Important if you already got NAILED with this phone ****If you already have this phone, call Sprint (I did this). The customer rep hooked me up with a Centro (which I am yet to test drive but is arriving in 2 days) at $50 and didn't even request me to send them the old phone, which I plan on sending to recycling and getting another $25 back on, though the phone truly belongs in the dump.I don't know if you'll get the same treatment, but if you stress it to them enough and make sure they understand what kind of a hassle this phone is producing it may get you some good results.********