thought i would update my review. it's my 2nd year of ownership: i don't baby my stuff, but this phone is more or less holding up, though a bit cracked and aged. the little orange jewel thing in the joystick fell out. the joystick itself no longer functions properly - this apparently is a common problem with w800's, if you research online. probably why sony replaced the joystick in the next model. the mp3 player is great, although this phone is limited to 2gb memory. stupid, proprietary, expensive memory! another annoyance: i have accidentally answered the phone, declined calls, and even gotten music playing, all while the phone is locked. be careful. the w800 is treacherous and will find a way to turn itself on and play white zombie right in the middle of church, even if locked and in vibrate mode. the camera shutter won't stay shut, so the lens is usually dusty and takes poor pics (like all cell phones; why do they insist on putting cameras on these things?). finally, sony seems to keep the volume purposely low - i have very good hearing, and have to leave it on maximum. it usually isn't enough in a loud city environment.other than these observations, however: a good phone (in terms of connectivity and clarity), great music player. people are always impressed whenever they see it. excellent for long airplane trips, as opposed to carrying around an expensive, delicate, power-sucking, begging-to-be-stolen ipod. you could do way worse.