We had a similar problem...my girlfriend's wings screen went out after 10 days or so. The screen is totally blank. There was no external damage to the phone or screen. She got charged $100 for the warranty exchange, stating they found physical damage to the phone and is not covered by warranty. She contacted customer care and requested they return the phone and was told the phone has been destroyed.Destroyed...really? I doubt they destroyed the phone. They just want to make $100 profit. If they return the phone they got no profit. They probably just replace the screen on my old phone and sell it for $200 or so.I believe it costs them less than $100 to make the POOR quality Wing because it costs Apple only $100 (you can find this info. By searching online) to make the new 3G iPhone which is a lot more advance than the Wing.