Pros:The sound quality for the headset is great- I've used about 3 different bluetooth headsets over the last year, and I believe this one beats anything motorolla has put out (esp. HS850). The set is sylish and most of the time I forget I have it on. The accessories that come with the set are great and the variation available will take care of very diverse needs.Drawbacks:I live in an apartment complex where I consistenly only get 2 bars on my Verizon phone (my Cingular phone used to get 5 bars, boo Verizon!), so I need to basically put the phone by the window sill for max reception and I walk around the house wit the bluetooth on-- this doesn't really work with this set as I lose reception when I move about 20 ft away into the kitchen and I often sound like I'm "in a bubble" on the other end. There is also an issue with the charger for this set, as the set doesn't fit into the holder snugly--this has often led me to believe that the piece has been charging overnight when it hasn't. Finally, my Motorolla E815 often loses connectivity with this set for no reason at all and then refuses to connect back unless I turn the PHONE off and then back on. Nothing I've tried seems to prevent this, and this really is the biggest hassle.Overall though, I think this is one of the best sets on the market and the value is great for the price.