If I could give this product less than one star I would. It is a total waste of money. My experence in computers made me buy this product thinking I could get it to work unlike the other newbies. Boy was I wrong as it did not work with the 4 phones I bought it for. The only good points the company gets is for such nice packaging the product comes in. Someone needs to work out their software bugs as they have a very good product.I am so ashamed Amazon would continue to sell such a product after so many negative reviews. If Amazon had a rating system like Ebay the Datapilot would not get any customers to buy their product.This is also the only product that I have seen that DOES NOT allow a customer to send feedback to the seller. Don't waste your time trying to get help from the company either.The only other good point about the product is the cables it comes with as it is possible to use them with other software packages like Motorola Phone Tools.