I did't see the reviews before i got this phone. The first day it self the display got hung when my wife is trying to call me from the same shopping place. I had to remove and place the battery to get started. The same problem araised when the battery is down and the display is hung even when the phone is given charging. I had removed and placed the battery to get to see the screen. As one of the reviews say the software is also very slow.T-Mobile support asked me to do a master reset. But i am sure the problem is still there in this phone.This is a slow response phone!!!