Are we all talking about the same phone here? I haven't had any problems with it and using it is a breaze. I bought this phone after I wanted to change my calling plan so I wouldn't get stuck with roaming charges while I was away, far from my calling area. My old phone (also an LG) wasn't compatible with this new calling plan because it was embedded with the old AT&T service. I love the fact that I can download MP3 ringtones to this phone because that was one thing that I was looking for. I also like the fact that it has a speakerphone. It does not have a camera, and I was not looking for one. I already own three very good stand alone cameras, why bother with another?? I was although a little aggravated having to re-enter all of my old phone book information because that's the only way you can do it. The manual is not hard to read at all unless you are dyslexic.