Of the 6 different phones I have owned over the last 6 years, I must say that this phone is my favorite. The performance, styling and features are all excellent. If you're like me, you want to know what is WRONG with this phone, and here are my top five grievances:1. The plastic cover on the external LCD screen broke two days in. I don't know how it happened, I must have hit something while it was on my belt (I sealed the cover with clear packing tape and the phone (and LCD screen) still work fine).2. I don't like the side buttons. They are exposed and easily pressed accidentally.3. The voice recognition feature for dialing works amazingly well...most of the time. However, there are some contacts in my list that are never recognized correctly (which leads to #4...)4. My previous phone had a one-touch voice recognition feature - press and talk and then it would dial the number. On the 6100 you have to activate the command feature, then activate the Contacts feature, then say the name, then confirm that the software chose the correct contact - in most cases it would be faster to just input the number using the keypad.5. The USB cable that is sold separately can be used to dial an ISP number for internet access, and it works great. However, unlike my previous phone, you CANNOT sync or backup your contact/calendar data with your computer. Ugh!!! I'm guessing there is (or will be) some third party software that is/will be available to do this - but this feature (backing up at least) should be standard. I'm so tired of typing in my contacts everytime I switch phones!OK, that's the ugly, now here's the good...1. I love the speakerphone function - hands free operation while in the car is supreme.2. The belt clip really works (a first for me). The phone is extremely lightweight and it has yet to pop off the holder.3. Battery life is the best of any phone I've had. The phone can go for 7 days of average use inbetween charges. Charging is also quick (a few hours).4. Reception (analog & digital) has been very good (even with 1 bar of service in the mountains). I haven't had any dropped calls over the last 3 months.5. I like the auto-open/ auto-delete feature for text messages. When you receive a text message, opening the phone displays the message - when you close the phone, the message is deleted (you can override this). This keeps my Inbox tidy.I would recommend this phone. It's solid basic performance and some very nice features outweigh the negative aspects. Bottom line..the phone performs better on it's primary function then any other phone I've owned...to communicate wirelessly with great reliability. Now if I could only back up my contact list....