The phone itself is decent with a few quirks. In general, it works as expected. The interface is pretty intuitive. I like the larger phone book (250) but I can't select an entry by their entry number. You can call the number like it's speed dial, but can't select an alternate number for that person.It bugs me that the buttons on the side of the phone don't light up the display when it's closed. My previous Sprint phone had that and I didn't realize how useful it is until this phone failed to do the same.The battery life is pretty low. I charge it every night and still have issues if I use the phone for more than about an hour during the day. I think it'd last a lot longer if I weren't roaming so often, which is another annoyance. Also I really don't like that I have to pay for the internet service for text messages. That's enough whining.