I was having such issues with my Motorola RAZR. I had to return it three times...twice for dust under the screen and once because the key pad broke. Finally, I was allowed out of my RAZR contract and the Customer Service Rep at Cingular Recommended this phone.I'm used to a 'clam shell' design so I was a little iffy at first. The pivoting open design of the 600i took a little getting used to at first. It's hard to open the phone with one hand and I sort of miss that features, however, the many other positive attributes to this phone more than make up for it.First, the keypad is back-lit and easy to access. The sound quality on the phone is awesome, and the MP3 player may not hold a ton of music, but it holds enough to get you through the day. I currently have 30 songs uploaded onto my phone and the quality is great. A lot of that sound quality comes from the head phones that are included with the phone.The headphones themselves are sort of delicate...so be careful how you store them. I've had the phone for two months now and I'm still extremely careful with the head phones. I just sense that it's only a matter of time until they break...but in the mean time the ear bud design is really very nice. The headphone come with a microphone and flash button so you can connect and disconnect phone calls. Another awesome feature is when you're listening to music and someone calls, you can answer and use your headphones as an earpice...STERO phone calls anyone? Very cool.The camera on this phone is really very nice. The best camera in a phone I've come across...and I did much research when looking for a new phone. It has 1.3 pixels...certainly not up to some of the Digital camera's on the market, but enough to capture a quick picture in the heat of the moment.The phone also has digital video so you can 'tape' short movies. Awesome.It's a little chunkier than my previous cell phones, but I attritube that to the 'swiss army' motiff...this phone has everything (including a flash light) except a cork screw.Love it.