I like a lot of things about this phone:- it's really sleek; it hardly takes up any room in my pocket, and it looks great.- it's (relatively) uncommon. I really didn't want a phone like the RAZR that everyone has. I've had this one for three or four months now and have only seen a few others.- it has a bright, colorful display.- decent features; I've never really gotten excited about cell phone features. I rarely even send text messages. But it's got everything I need, and it's pretty easy to use.- durable; I carry it in my pocket with my keys, but it still looks nice. The screen doesn't have a single scratch.- it works with the Bluetooth in my PriusBut none of that really matters since no one can hear me. Although I can hear the people who call me, just about everyone who calls me asks me to repeat myself. On one of the few occassions that I saw someone else with the phone, he complained to me about the same problem. It works when I use a hand-free device, but I can't always use a hand-free device, and I'd like a phone that allows people to hear me everytime I use it.UPDATE: T-Mobile customer service has sent me two new phones (same model) since I wrote this review. Both of them had the same problem. It's not a fluke or a lemon; it's a design flaw.