I am currently on my second X427, and I am greatly disappointed with the product. I haven't done anything to cause the phone to malfunction, yet both phones have provided me with poor service and far more headaches than any other phone I've used before (including several Nokias and a Motorola). I do not recommend this phone, and the number of phones in my home state that have been returned to Cingular stores outnumbers the number of phones originally purchased. I believe that this speaks volumes about the product.