This phone looks good. Sound quality is excellent. Battery life is average.My main problem is with the Transflash. My transflash card socket broke the third time I tried to use it. Of course, that was 8 days after the 30 day warranty had expired. I recommend buying the insurance, or never removing the flash card from the phone.On the plus side, Sprint told me that they would be willing to sell me a new phone if I wanted it!When working, the phone is nice. Sprint customer service is another story...