I got this phone from T-mobile for free last week. I tried to find out how to make sound lounder. I barely hear when I talk on the phone. I went back to the store to find out what's wrong with it and they said it's normal. It's easy to tell that this phone is lower than normal if you compare with another cell phone in the same price. So far this phone on froze 4 times. I'm thinking to take it back with in this week. I would rather pay more money to get a phone that you can hear when you talk and don't have to take battery out when the screen is frozen.