I have had only two other phones, LG models, before this one and thought it would be a good phone based on the specs and what I had seen. On buying it and getting to fully use it on a daily basis, less than a month, I found it to be a huge disappointment over both my 4yr old and 2yr old LG phones.The menu layouts are a pain to navigate, not much natural flow in thinking of how to get from one menu down to others. In order to view the calendar you must select view calendar from the `calendar' tool menu where in my other phones you selected calendar and it showed you the calendar how novel. I also found the buttons to feel smaller and harder to use than my previous phones even when comparing them side to side they have similar sized buttons.I also could not figure out how to adjust the voice volume the option to do so is not in any of the menus. There is a key on the side of the phone, + -, for it but all that key does is show you the `status' of the phone, model information, or change the clock format from an analog to a digital one when the phone is closed on the outer lcd. I admit to not looking into the manual but I've only had the phone for a month and only got to activate it in the last 2 weeks.This phone is very sleek and this actually causes a problem in I never got comfortable holding it in one hand, I have averaged sized man hands, and using my thumb to dial/type as there was no physical feature like grooves or an antennae for my hand to help hold the phone. I ended up using two hands to type/dial and opening the phone is also awkward without something on it to help my hand secure it while flipping it open one handed.My biggest complaint besides that I thought the layout lacked any effort is that my phone's screen broke without any impact or accident. I can only guess the screen broke from the force of closing the phone. I kept it in a pouch holster and never dropped it etc in the 31 days I had it before the screen inexplicably cracked.I have to say that of the 3 cell phones I have had this one feels the cheapest and I have dropped the other two cell phones, both flip phones, and neither broke. I even dropped my camera phone in water once and it kept working this phone could not stand the `abuse' of opening and closing itself.I would recommend anyone considering this phone either look into buying phone insurance or purchasing something else I will be trying to move to a different phone if possible.