I'm overall happy with this phone. It has the best screen I have seen with pictures and 15 sec video clip. Takes excellent pictures, has a flash and even a zoom setting. It has a great menu screen and easy to manipulate. The main menu includes a call history, phone book,messaging, web, downloads, pictures/video, voicemail, settings,and tools!! I like the ability to also set up your own special quick menu instead of having to go to the main one and by just by pushing the up button. The keys are soft, blue lit and big enough to use.The sound quality is excellent, however I did pick up a conversation while I was ending my call one time, making me think if the other person heard my conversation as well.Anyway, I'm overall happy with it and also for the price. Right now, with all the instant rebates...it is the lowest and best phone per dollar hands down!!!