I purchased this phone with the notation that it was NEW in box Excellent condition. After receiving it, the first thing I noticed was the "Motorola" name was upside down in the view pane on the front cover. The phone never worked correctly. It would get stuck when dialing certain numbers on the keypad. It would cut its self off while dialing or in the middle of a conversation. I changed batteries and experienced the same problems. I had a very difficult time finding the seller's contact information. When I finally obtained it (from my credit card company's investigation) I was told that the 30 day warranty was over. There was nothing they could do for me. I am stuck with a phone that cost $85.00 and can't use it.