All the bad things said about this phone, believe them. My Cingluar service is great because I live in a city so I have wonderful reception. My first phone with Cingular ever was a Motorola V180. I had to call in warrantee on it at least 5 times before I went on ebay and bought a Motorola V220 cheap. After the screen went, the camera wasn't working properly, my phone went directly to voicemail, text messages weren't coming in, and I couldn't make out going calls a warrantee was called in to replace the phone.I've had this phone replaced FOUR TIMES. Cingular is now giving me another crappy phone (this time LG) because they realize how many issues I've had with the V220. All I want is an upgrade on a phone that WORKS.All the good looking things of this Motorola V220 might tempt you to buy this phone and the bad things would be countered with the good things. But this is deceiving!!! Every single one of the 5 V220's I've gotten have had the same issues:-drop calls about 90% of the time-calls went directly to voicemail even after it was set up to ring-didn't receive text messages even after the boxes were emptied-camera stops working after taking 4 or so pictures-took forever to get ringtones uploaded from online onto the phone, then the phone wouldn't play ringtones-caller ID NEVER WORKED-speed dialing was iffy-about 90% of out going calls could NOT BE MADEFind another phone, please!