First the good news. I have had it installed on my car for about one and half years and it mostly works great. It has remained paired with my phones, and I have had few connection problems. Most calls are clear on both ends. Sometimes, road noise can be a problem though.Now the bad. Voice dialing only works when I am in a parking lot. Otherwise road noise interfers and the system can't hear me. So basically it is not a hands free unit (for outgoing calls).I had the unit professionally installed. The first unit was defective, and I had a very difficult time working with Motorola. Their support (in India) is terrible. In the end I returned the unit to the store (this was a lot of trouble as the store did not want an opened unit back, but you only find out that it is defective once it is opened). Also, how do you send a partially installed car kit back to Motorola for evaluation? The installer only found out that the unit was defective after he had completed the istallation. The second unit has worked fine.In all, I have been happy with the unit and would recommend it with two caveats. First, don't expect a true hands free unit. Second, don't expect any customer service from Motorola.