After several years with the Motorola 850 headset I wanted something different. The Motorola over the ear style made it very difficult for me to hear conversations if there was any environmental noise. The volume would not go high enough for me. I had heard good things about the Jabra, so gave it a try. Because the ear piece goes down into the ear a ways, it makes it much easier to hear even when there's noise around you. The headset's volume will go so high as to make it too loud. And, the headset is so light I sometimes forget I'm wearing it or will have to check to make sure it's still on. The downside: The volume control is on the back of the headset, and to change the volume you have to grip it with thumb and finger to hold it steady. Unfortunately, the switch to answer is where your thumb is, so you can cut off your call while trying to raise or lower the volume. And to make sure that you try to do this, the volume goes to a lower setting when you turn the headset off. I always have to raise the volume with the first call after turning the set on.