The item sent is not the same as the one pictured. The phone actually goes inside a pocket, and you can't access it without getting it back out. It is similar to a small purse concept. The one pictured makes you think you can open a flap and access the keys. I actually sent in a complaint, and Amazon was really good about sending out replacements, but it was the same item again. I finally gave up. Good price for what it is, but if you want the one pictured, don't order it.