Well, this headset was great for a while...until one day I couldn't hear anything on the phone without it. I realized that the pin had broken in my phone. Ok, things happen. I phoned plantronics and then sent me a new one. THey said it happens sometimes, but not often. THEN it happened again and this time we coundn't get the pin out of the phone. I had to pay 60 dollars from verizon to fix the darn thing. I phone plantronics again. They said that I should have sent my phone to them to fix for free. YEah, OK and not have my phone for 3 weeks with all the shipping. Give me a break. After all my complaining, they did send me a check, and a new headset that I wouldn't use, because of the fear of it happening again. the whole thing was just a hassle. I guess all and all they accomodated me, but not without a hassle