I ordered four of these thru Amazon from the OEM shop. The listing clearly listed this as NEW. I received four USED batteries, neatly wrapped in their own individual plastic bags, not factory packaging. The contacts on all of them showed much heavier use than my old batteries. I did not even bother to open any of the bags, and sent a request for an RGA via e-mail to the OEM shop. To their credit, they did issue the RGA without question, and I did finally receive credit in a few weeks. It cost me six bucks to send them back via USPS. If the price seems too good to be true, it is. And I kind of figured that when I ordered these, but I never had an issue with Amazon misrepresenting an item in the past. My level of trust is now compromised. I will be much more careful in the future.