ARGH, I really really wanted to love this phone but I just can't. My husband and I bought these phones for Christmas. We love the text messaging....sooooo easy....but the actual phone sucks. I can't talk to him when there is anyone at all talking nearby me because he can hear the background noise louder than he hears me. So all he hears from me is chopped up syllables while he can hear the entire conversation of the person who is clear across the room from me. And it is the same for me when he is near anyone else.I am so embarrassed to talk to anyone of importance on this phone because they truly cannot understand a word I say. I lost an interview possibility because of it.Verizon...get your heads out of your behinds and fix the phone, it is an embarrassment. By far the worst phone I have ever owned and I have been a Verizon customer for many many years.