when i received this product, i opened the packing to the product and the factory box was kinda beat up but the headphones were not affected...i easily set up the connection with my iphone 4, slightly comfortable on my head ONLY downside that ive come across so far within the first day is theres a lot of static while the music is paused once you click play it goes away so if you can deal with that then your good!id recommend this product to a friend