I gave 1 star for it's "eye candy" design, that's about it. I have had 3 of these phones (warranty for the win), with 3 different revisions of software. First one dropped calls. Didn't matter where I was, who I was connected to, or which part of the house or yard, or street I was in for that matter. My mom and brother had the same exact phone, with the same issues. Both turned theirs in for a new one under warranty. I did the same.I was sent another v551, and all was well for the first week, fewer dropped calls, but then the volume would randomly increase/decrease during calls. My mom and I had the same problem, and sent ours back. She was sent a new Razr phone (lucky her), while I was sent yet another v551, along with more frustrations. Same deal, dropped calls and the totally frustrating volume issue all over again. "Are you there?" "I'm here." "I can barely hear you." "I'll call you right back." So many times in one call.Third Strike, finally I was sent a new v557, which is the same physical design (besides the color), but better software by far.The v500-line of Motorola's ALL have the same faulty charge port! If you _have_ to have this phone, make sure you buy a cradle charger, and throw away the travel one. Don't even bother buying a new one. Your battery will thank you. Having to tape the cord down, and position the phone just right to charge is a total waste. It also reduces the life of your battery.Never again. Cingular discontinued selling this phone, because they had so many people call in to have it replaced. Edit: When a customer representative at a Cingular Store sees your phone and suggests that you get an upgrade... or when you call customer service and just mention the model number, the rep says, "ahh yes, the v551."...makes you wonder what in the world Motorola was thinking when they released it for purchase. -_-