You know it's funny, I almost didn't buy this phone because there were so many negative comments, but all in all I've been very happy with it. Usually the signal is great, service is helpful (I've been with Nextel for 2+ years and never had a problem), sound quality is good... The buttons are a bit recessed, but I haven't found that to be a problem. I've seen complaints about getting the battery cover on/off, and plugging it in to the charger - I've had no problems.As for the GPS, even professional units (I do this as part of my job) do not always get a good signal, cannot work from inside, and sometimes take a half an hour for the satellites to be high enough in the horizon to be of use. It changes day to day - there's a website you can go to that will tell you when the best PDOP (good satellite coverage) will be. The more satellites there are, the more accurate your locations will be.My only complaint was that the day after I bought my phone, a tower was down, which meant I wasn't able to make any calls for a couple of days. Very frustrating, but it was over a holiday weekend (I called on the Saturday before Labor Day), so I'll give them the benefit of the doubt.All in all, I've been happy with the purchase so far - it's NOT that heavy, the battery lasts 2-3 times longer than my old phone... All told, I would buy it again.