I was excited about this phone. After shopping around and comparing with the Razr and LG models and hearing recommendations, I went out on a limb and purchased this phone from Cingular. The phone is cool, although rather plain looking. It does have a great screen. It can be a little difficult to manuever around as many of the features and buttons aren't where one would expect.My biggest gripe is reception. I have lost more calls on this phone in the 2 weeks I've had this phone than the entire 2 years of my previous phone. It seems like in order to get reception, you must stand on one leg, with your finger on your nose and hop up and down. It's crazy. I can show a full 5 bars of reception and it won't let me make a call or answer a call.I have contacted Cingular and am thankfully able to return this piece of junk. I have a new Motorola coming to replace it. (not the Razr I originally thought but a Slvr. I got addicted to the GPS on my friends phone so opted for this one). I found it humorous that when I called Cingular to complain, even the operator said "Oh, you got a Sync. Yeah their reception isn't good at all"All-in-all I would say DO NOT get this phone unless you're wanting it perhaps for the music features and not the ability to place a call.