Bought the v557 about 5 months ago from Cingular's website and overall very pleased. A great no-nonsense make-and-take calls cell phone.Features I like:-Call answer, volume, dial and voice activated dialing buttons on the outside of the phone, which allows me to make/take calls while driving a little more safely when combined with an earpiece.-Bluetooth- haven't used it yet but I like having it available.-Easy navigation menus-GSM system is really a huge improvement over my previous AT&T; TDSM system in terms of call quality. Far far fewer dropped calls in the metro Philly area.-Voice-activated dialing works well.-Not too small-Not too light-Non-skid surface on back-Caller ID on outside-Compatible with chargers I already had from previous Moto phones (v60).Things I don't like or would improve:-Ringer volume could be louder. It's loud enough when things are relatively quiet but I wish I could bump it up a notch or two for noisy situations.-Vibrate's alittle anemic.-Ring tone selection included with phone is poor.-Ticker; I could do without it.