Call me crazy but I actually expect a phone to last at least long enough to get you to the next 'free phone with sign-up' deal. I just got this phone last December and it is already dying. First, it stopped charging properly. Then, I lose the ability to hear anything unless I am on speakerphone- which sucked from the beginning since it is grainy at best. Besides this, it has some poor design features: having the ring volume on the outside of the phone is not cool. Not only do I hit it all the time when it is in my purse and hear the little audio blip (not cool in some situations) but I have actually managed to turn the ring off this way before. Come on guys, at least warn me that the free phone is absolute crap and I can shell out the money for a phone that actually works!