First off, the phone design is excellent.I would also like to quickly dispell some of the negative comments in the reviews below.Multiple numbers CAN be added to individual contacts, and any serious buyer (as well as all those who claim the phone cannot do just this) should actually READ THE MANUAL (also available on Motorola's website) to see how it can be done EASILY.The low volume complaint is true, however, my previous phone (Sony Ericsson T610) had the same issue, so this was a moot point for me, as I was used to the lower volume of the earpiece.My phone can actually record VIDEO, granted it is a bit choppy, but the phone I received as of October had this feature enabled right out of the box.These seem to be the biggest reoccuring complaints, other than the slow interface, which I have found to be fine with a little trial and error, and again, reading the manual.Cingular Wireless has been good to work with, and even though I messed around with the phone a bit too much and locked the SIM card, they were really nice and provided me with the proper key to unlock it (but they are not under review here - the phone is).I highly encourage a bit of research, a bit of skepticism, and of course if you still buy and don't approve, it's very easy to return a phone before 30 days on most contracts.This is the best phone I've purchased yet, and for that I give 5 stars.UPDATE: AFTER 1 MONTH OF USE...I still love this phone.A few other realizations:There are a number of websites available showing how to improve your device (legally and without voiding any warranties). And if you like, there are methods of "flexing" the firmware of the phone to enable more features and gain more storage space (not sure about warranties after these though).I highly recommend getting a mini-USB cable (one should have been provided with the phone for the price) in order to help with transfering images etc. to and from the phone.MobilPhoneTools is a decent application for doing this as well as things like adding your own personal ringtones from your own mp3 library (without paying for them!), but you have to purchase this software through Motorola.I FINALLY DROPPED IT!!! - onto the hard concrete floor of a Food Lion during a session of holding too many things while shopping...and the phone is FINE! I found after a quick inspection what I thought were scratches on the exterior LCD that would not come off by polishing, but they came off with some effort from my fingernail (a technique used if you've ever owned a quartz watch). I have to say the build of this phone is excellent (and I may invest in a screen protector...just in case).There is a slight screen noise from the interior LCD when held up to the ear, but I find that it is lessened during calls and stops completely when the screen backlight turns off (after about 1 minute or less of talk time), so I wouldn't consider that such a rotten quirk.Overall, I've still to find an aspect of this phone that would make me not recommend it.Still 5 stars!