I really wanted to like this phone. The look of it is very sharp and the screen is nice and clear, with great graphics. It's small and fits well in the palm of my hand. The interface is slick and intuitive. It has a decent internal memory (60 MB) as well as supporting microSD cards. Most quibbles were minor enough to ignore (like button sensitivity). I liked almost everything except the reason I bought it. More on that shortly.Some minor gripes:As has been mentioned in other reviews, the interface is always a little touchy in some way, particularly the OK button, even after adjusting the sensitivity.I'm not sure if this is an LG decision or Verizon, but the phone isn't fully capable out of the box. They advertise a music phone, but in order to be able to use it to its full capacity you'll need to get their Music Essentials kit for another 30 bucks, and all you get is a proprietary USB cable and some mediocre headphones. Anyone who buys Nokia phones knows this stuff is almost always included, especially if it's proprietary or required for specific features on the phone (like playing music).The main reason for purchasing this phone, however, was to have a remote storage device along with being able to play MP3s. My previous phone was a Nokia 3300, which was billed as an MP3 phone, and worked great for that. I could put in a memory card, plug the USB into the computer, and it pops up as a removeable disk, and i could copy files to and from the phone like any other USB thumb/flash drive, no special software required (not even drivers, depending on the OS). This is great for me, because I work and go to school and am constantly shuffling files back and forth between the two and home. The Chocolate does not offer that versatility.The only way you can copy stuff to the Choclate is using a sync feature via Windows Media Player 10; it does now show up in Windows Explorer when the USB is plugged in. That means the only thing you can copy to the phone is music, so no using it for portable storage. Also, the phone doesn't seem to accept anything except CBR mp3s, preferably ripped by Windows Media Player. Given that I've accumulated over 1000 CDs over the years and have ripped them using various methods with various software, most of my collection won't transfer. The only solution from Verizon's support (who know very little about the phone, I might add) was to re-rip everything using WMP. This is an unacceptable solution, especially since my Nokia would play just about anything I threw at it.Also annoying, you can't use any of your MP3s as ringtones. I briefly tried the bitpim software, but the Chocolate isn't supported yet and there were various minor issues, most notably it didn't seem to recognize the memory card I purchased for the phone, only the internal memory. Bottom line is I shouln't have to rely on 3rd party software to hack my own phone to get it to work the way i want it.Perhaps Nokia has spoiled me. No doubt some will say that means I'm just closed-minded, but I've had my 3300 for some time now and it's worked great. Everything was intuitive and versatile. Nokia doesn't intentionally gimp their products like Motorola's SLVR (why iTunes? gah!) or LG's Chocolate.In short, if you're just looking for a flashy, stylish phone the LG Chocolate fits the bill nicely. Just don't expect it to be the great media player it's been advertised to be. And certainly don't count on it as a remote storage device.