I've had the phone for 3 weeks now, the battery does not last more than 1 day but the most frustating aspect is that the systems freezes every day or 2. Usually re-setting fixes it, but if you don't realize it's frozen, then you miss calls. Now it has shut down again, just after re-charging, and does not turn on or re-set so I'm on hold with customer service. It IS user-friendly and i like the screen and access to the internet and email, but the re-setting is a pain and I wouldn't recommend this phone to anyone.