This phone has had most of its functionality disabled so you have to buy additional services from verizon so they can make more money.1) You can't use a USB cable to synchronize contacts with Outlook. You can however use verizon's $19.99 wireless sync service to do this.2) This phone only has embarrassingly unprofessional ring tones on it. AND you can't upload your own for free--you have to BUY them from verizon.3) All of the Bluetooth capability is disabled except for handsfree--you can't transfer data and you can't control your phone from your PDA or PCThis doesn't appear to be Samsung's doing because after talking with the verizon people it appears that they are crippling all of their phones to try to force people to spend more $$$. Well, I guess I get to go back to T-mobile.