I previously had and used a CX6700 and hated every minute I had with that thing. This isn't perfect, but a lot of the shortcoming have been fixed in this product by Palm.The best improvement is the stability. I was rebooting the 6700 on a daily basis, if not more, but this I reboot probably once a week, if not less.The thing I use this for the most, other than tracking contacts and my calendar, is checking Email. I check five eMail addresses on a regular basis and this is quite flawless. I can customize each account a certain way and I've never had problems picking up eMail... even with one of them being behind a firewall I have to VPN into first. No problem!!The integration with Office and Windows is fantastic, especially since the OS on this phone is by Microsoft. Palm has still not updated their sync program for Windows Vista so having Microsoft's support on this is extremely helpful.I like the front screen better than the Palm version in that I see information (upcoming appointments, past do items on my to-do list, messages) instead of being presented with program icons that I more likely don't use. I've added on some software that makes this even more presentable.The keypad works great, though I do wish they had a colon as a button. it has a semi-colon but to put in a colon I have to bring up the on-screen keyboard and select it there. Looking at the screen, they could have done it, and I'm a bit baffled why they chose not to.The screen is vibrant and colorful. It isn't as large as the 6700's but I rarely miss the larger size. It is a touchscreen and that works without any issues.My biggest complaint is the battery life. But they at least had the wisdom to make the battery removable so you can carry around a spare. If you don't have a spare, expect to charge it daily if you use it often enough. For slight usage (in which case, what is the point) you can probably get away with charging every other night.This is missing one thing... Wi-Fi. How could that have been forgotten?!?! I'd rather use Wi-Fi over Sprint's slow wireless network.Another personal gripe can be the size. For what it can do, this is very compact, but I look at my wife's slim phone and often get jealous. Of course, hers doesn't do have the things mine can do. But keep that in mind... be prepared to be carrying around a small brick if you pick up this phone.This phone does already have a successor (I should have reviewed this a year ago) with a newer operating system and without that annoying antenna on the top. When my contract is up, I'll more than likely go that route unless I decide to go with a smaller phone and carry around a PDA. But right now you can pick this phone up at a bargain of a price compared to that other one and lose very little functionality. So I'd suggest you do your homework and see if the newer one is worth the few hundred dollars you'd be plopping down for it.But thus far, despite a few complaints, I love this phone and it has worked very well for me.