This is a pretty good headset overall. I actually have a very small head and have a very difficult time finding small enough headsets, so I was very happy with the size. I did also have some initial trouble getting the headset to work. Reading the directions helped a lot, ;) and I've found it will pick up consistently if I answer the regular phone, pick the headset up off the stand, press the multi-function button ONCE, and then wait a couple seconds. I can't get the multi function button to work otherwise. I have the feeling they tried to cram too many functions into one button and made it more confusing. The sound is pretty good for a bluetooth headset, and I love being able to walk around with free hands and no phone clipped to my belt. The most annoying thing that I don't like about the headset is that sometimes I'll be in the midst of an important conversation and it will just clip off the sound so I have to go pick up my handset. This can be really annoying when somebody is in the middle of sharing an important thought. It happens very consistently to me too -- at least 2 or 3 times per conversation.