I normally don't submit reviews but this phone drives me crazy. I just called Verizon yesterday and they're sending me a new phone because they think I might have a defect but I'm skeptical. My touch sensor is set as low as possible and I don't have issues until I have to answer call waiting, that's when the touch buttons stay on for a few seconds after you switch calls. I have muted multiple calls by accident by putting the phone back to my ear after switching to another call. I also have the original version of the Chocolate so I do not have the speaker phone function. The OK touch button is hard to select without hitting an arrow key by accident and apparently the touch buttons are never supposed to be exposed to any kind of moisture including humidity. The End key is annoyingly on the side of the phone and if you're using a headset (I don't use bluetooth) the phone will not hang up by closing the slider, you have to hit the End key conveniently next to the camera and music buttons. It's very easy to hit the wrong numbers on the keypad when you're dialing or texting, the phone comes with a unique charger so if you ever forget it don't rely on a friends charger to work with your phone, and the charger port is also where you plug in a headset (that you need an adapter for) so you can't charge your phone and use your headset at the same time. The battery does not last although it does charge fast. My vibrate function barely works, but the biggest complaint I have is that no one can hear anything I say. I've never had a problem with Verizon before, both previous phones worked great, but no one can understand me on this phone. I can deal with the annoying features but not the constant "what? I can't understand you".