I've used up all my negative vocabulary talking about T-Mobile so I've had to go to the thesaurus now that I'm reviewing this abomination of a device. Let me count the ways in which the Razr fails horribly.1. It can only capture video clips of about 3 seconds, which isn't even longer enough for me to send a video to Motorola to tell them 'This phone is a piece of...' (click).2. The Bluetooth integration with Outlook doesn't work. I used to be a computer programmer and I can't even figure it out.3. Motorola has never figured out menus. Just turning off the keypad beeps (one of the most annoying technological inventions in the post Jar-Jar Binks Lucas era) takes you through a labyrinthine maze of menu options. And it then occasionally resets itself anyway.4. You cannot add more than one number per entry (eg. James cell, office, home, etc). I thought this was a guaranteed feature on all phones made since the turn of the millennium, but I'm wrong once again. So all my entries are MarkHome, MarkCell, etc.5. There's something weird with the keyboard layout that makes texting really hard.6. Although you shouldn't be surprised that anything from AOL is useless, AIM has transcended the word 'pointless' and become a unique DaDa-esque experience.7. The manual reads like stereo instructions ("Thanks for buying this piece of...") and doesn't tell you anything useful at all.This is on top of the delightful service from T-Mobile. You won't need a ringtone because the phone will never be able to receive a call. I'd recommend creating a shortcut to voicemail as you'll use it all the time.Anyway, there are many more things that are truly horrid about the Razr but I'm too irritated to mention them. The best thing about it is that it's small enough to lose.Oh, one more thing - the whole marketing spiel about aircraft aluminum. I mean, is this super-aluminum or something? Or is it the same aluminum that Ford uses to make bad cars and I use to burn food on the barbecue? Anyway, whatever it is, it bounces well when you drop it.