I purchased this as a gift for my Mom over the holidays. She has lost two bluetooth headsets in recent months and I suggested that maybe having something on a cord would better suit her needs. She is in her 70's now and she is actually pretty tech friendly. I do end up doing a lot of hand holding at times. The state she lives in has laws about not using cell phones while driving. (Thank Goodness! The thought of her driving and having a hand at her ear makes me worry for her - not to mention other drivers!) The bluetooth headsets were causing her multiple problems from bad quality sound, reception and fit to just the plain exorbitant cost of replacing one. This little unit was a perfect fit! I have used plantronics products before and had good luck with them. I can hear her fine on the other end - so the boom part seems to work well and she hasn't complained about it once which is a big deal. It was a hit with her from day one! She had left it in the package for 2-3 days after receiving it because she thought she would have to download something on the phone to use it. She was pretty tickled when I told her to "just plug it in and talk to me". Low price is a huge plus and the cord (which is plenty long) keeps it tethered to her phone so she wont lose it, and most importantly makes her hands free experience successful and lo-tech. Very user friendly. Just goes to show you cutting edge technology is not always the best solution!Thanks,Rachel