I researched this phone for awhile before buying it, and found a lot of negative reviews. I decided to buy one anyway. This is a great phone! It has a great display, the camera is not grainy and is better than most camera phones. The sound quality for the phone is perfect too, including the speakerphone. I have gotten service in every place that i did before i switched to T-Mobile. The internet is slow, about dial up speed, but that is a given, its only a phone not a laptop! Yahoo and AOL messenger work amazingly fast, and are easy to use. As far as customer service, I spoke to several different employees on the phone and each one was helpful and very courteous! Remember though, if you are a "business" person looking for a business type phone, this is probably not for you...as for every other person on the planet...GO BUY ONE!!!