I've had this phone for 5 months now and it just keeps getting worse. I could deal with the lousy speakers and the odd choice of not allowing full menu options when the clamshell is closed, but the biggest weakness is actually the design. The directional pad on the outer shell is directly behind the center of the inner LCD screen.As a result, this phone has broken on me twice in the last five months. The inner LCD screen (the large one) cracks if there is too much pressure on the directional pad of the outer shell. Just leaving it in a pocket of a jacket that gets jostled or pressing the "OK" button particularly hard can break the inner LCD. Its amazing more people haven't complained about this.Especially since in order to get it fixed, you are charged at least $50, if not more by Verizon, and they couldn't care less about the aggravation. Their response is to ask if you will get insurance on the phone, or buy the hard leather sleeve for it. I couldn't figure out why anyone would want to buy a leather case that covers the outer screen. Aren't you supposed to use that outer screen for something, like, ummm, to see who's calling, or to find your contacts or set up your bluetooth or send pictures...?I guess not, apparently, the purpose of the outer screen is to look cool as you have to yank an even bulkier phone out of your pocket, then pray you can slide this hideous black leather sleeve off of it before the person calling you has hung up.It's just stupid and I wish I realized it before I wasted over $350 dollars on this junk.I will never buy a LG phone again. And as soon as my plan is up with Verizon, they will never see another dime either.