I have owned 2 phone since December 2005. Since then, screws came loose in the swivel mechanism and the top half of the phone is about ready to fall off. The phone NEVER went through excessive heat and was never dropped, just by using the swivel it became detatched. It's hanging on by a single screw now.Sony fixed the screws on the first phone, and broke the light, and when they fixed the light the phone was not able to get any signals.I'm buying a nokia phones to replace my 2 phones.