I purchase this phone for both my wife and I, and we both love them. Windows Mobile 5 takes a little time to learn to navigate, but is very versatile and functional. Reception and call quality are great, and pairing with a bluetooth headset was quick and painless. The screen is bright and crisp. There is no 3g in my area, but Edge works good and the speed is bearable for simple web browsing. Media player works well. Battery life is good with 3g turned off. This phone comes with both a standard and extended battery. With pretty heavy usage, I still have 1/2 battery power at night. 3g is said to really suck the power, though. Lots and lots of 3rd party software available to make this phone do pretty much whatever you want.