So I've had this phone since January (paid way too much ~$500) -- it is somewhat bulky and difficult to use but I read the manual and learned the basics. About two weeks ago the volume disappeared -- phone wasn't ringing (would vibrate though) -- and incoming calls were difficult to hear (speaker phone functionality also died). After spending an hour rereading the manual and going to the website to see if maybe there was a 'hidden' volume dial I missed re-setting, I gave up and chatted on line with Cingular. Only advice they could give me was resetting to the original factory settings -- meaning reload all apps and mail, contacts, etc! I confirmed this with my IT department and noticed feedback on Cingular's chat room that others are experiencing the same problem with this model. If resetting to original factory settings doesn't work then it becomes a warranty replace. At this price, I expected to be 'delighted' unfortunately I am not.