I first tried a Motorola V330 only to return it because my calls would be cut-off and reception was always low. Someone at the store recommended this phone and I couldn't be more grateful. It works like a dream. My voice conversations are crystal clear and the phone is packed with plenty of features, i.e. the side color lights would blink when there is a new message or a missed call, even in silent mode, so awesome. It is friendly and so customizable, you have tons of options as far as cases and side light colors. I hooked it up to my PC with a DKU-5 cable within minutes to load screensavers, contacts, calendar items, I can connect to Yahoo Mssgr/ or AOL chat right away, etc etc...