I've owned a Tracfone for 3 years. My old Tracfone quit working, so I purchased a new one. I've been trying for 4 weeks to transfer my old phone number to my new Tracfone. It's been a nightmare-after 4 weeks, 3 new sim cards, and countless calls to TracFone customer service reps, I've accomplished nothing. My phone is still not activated, I still don't have my old number transfered, and I've wasted 7 hours speaking to customer reps. I don't recommend TracFone.