I bought this phone mid November for a Christmas gift for my 8 year old son. It's a great looking phone and easy to use. BUT......when i tried to apply my pre-paid minutes (from the card i purchased with the phone), i had big problems. I has already activated my phone on line and had an account set up. I could go back and fourth to it etc.... but when i tried to apply my prepaid mins, the auto phone service didn't recognize my number. So i called customer service (after was on hold for over and hr)and they told me so many people had activated at the same time and they working on the systme still and my number should be recognized soon. They told me to give it 24 hrs. Well i did wait 48 hrs and nothing....so i was left with a phone where i could not apply mins. They were very happy to take my credit card details and charge my card and apply mins that way, but i didn't want to put more money into this company that were obviously having technical problems. Hail to Target.....they took the phone back and gave me a refund but the $25 min card could not be returned...so i am out this amount. I bought a $15 trac phone that immediately loaded my trac mins and is working great and has way better calling rates. My son prefered the firefly but couldn't use it...... very disappointing.