To answer the problem with the person who mentioned that a hearpiece is recommended because he inadvertanly touches the screen with his ear when a call comes in, there is a feature that lets you disable the touch screen temporarily when a call is received. See Preferences | General | Keyguard then choose the option that suits your needs. This phone is easy to use and loaded with features. Backing up all the data takes one click on the button located with the head of the recharging cable. (This was my biggest fear for not getting into using a PDA for so long). Entering all your phone contacts and seeing you loose everthing if the PDA goes back was my major concern. They solved this very nicely. Backing up my Treo takes one push of a button. Everything is transfered on the PC and if I were to loose it it would take another one click to get everything back on a new one. I wish it was this easy with the PC.I have posted a quick tutorial on my site on how to use the Financial calculator and how to set up FREE google Maps on the TREO.My website is AgentFreebies "dot" com.Regards