I purchased the Nokia 8801 simply because I have grown disenchanted with the selection of cellular phones available today. After much searching I had finally decided to purchase the Nokia, and was happy with it at first.The Pros.It's a beautifully crafted phone; elegant and sleek, constructed with high quality materials. When you hold the device in your hand it feels substantial, not flimsy and plastic like many other phones on the market. The stainless construction makes not only a beautiful phone, but also something that feels both expensive and durable. Simply put, I bought this phone for its asthetic qualities. The mechanism that allows for the opening and closing of the device is solid. It is quality engineering and the execution is well done, one of the best features of the phone.The Cons.As you may have read with other reviews, there is a screen burn-in problem. This happens when the phone activates its power saving function. After two days of use, I began to notice this problem. It is annoying for the first few seconds, but after using other functions of the phone, it is barely noticable. But it is still annoying.The keypad is an exception to the beautiful and sturdy crafting of the phone. After one week of normal useage, my keypad broke. The bottom left key, the # key, fell off of the phone. It just popped off. The keypad is flimsy injection-molded plastic, and it feels cheap. I don't know why they didn't use metal in this portion as well, as it really lessens the over arching feel of jewelry that the phone has.Nokia totes that they have an excellent and "special" customer care program for people who buy this phone. This apparently does not cover very much at all. I tried to send the phone back to Nokia for repair hoping that they would remedy my broken key problem. In the warranty information that comes with the phone, which they claim to be "enhanced customer care" they say that they will ship you a replacement phone and then you can then send your phone back at your leisure. THIS IS NOT THE CASE. They have a very finite list of "acceptable" instances that warrants this type of customer care. Everything else you have to ship yourself, paid for by yourself, back to Nokia and their repair department engineers will examine your device and assess whether or not the defect falls under warranty. Mind you, this was a week after purchase, very annoying. I believe that the keypad breaking should be covered by warranty. Nokia thinks otherwise. So after the engineer assesses the situation, they then assess the cost. FOR THE 8801 NOKIA, THERE IS A MINIMUM REPAIR FEE OF $150 DOLLARS. I was informed of this, after spending much money on the phone, thinking I was buying into a premium brand with premium care. So now, I'm out $150 dollars in addition to the money I had just spent to purchase the phone. And this was during the course of one week.I still think that overall the phone is beautifully built, but I would not buy it again having to go through that experience. The battery life is horrible, which is why they provide you with two. Overall, I had a negative experience with this product. After that week, I went and purchased a Samsung BLACKJACK. I only use the 8801 on special occasions... it's very flashy, but not a great everyday phone.In conclusion, if you are thinking of buying a sleek, elegant phone that is the envy of all around you...... wait for the iPhone to come out from Apple in June of 2007.I hope this review was helpful.