I picked this phone up for a great deal from Amazon--and, really, at the price, it's like getting three free months of service. No complaints there.Overall, I like the phone. No major, I-wish-I-hadn't-picked-this-phone complaints. It's small, but not too small (no problems hearing or being heard), it's sturdy, and it's pretty smart. It does a decent job as a phone. And of course there are some nifty extras, like the camera (not great quality, of course, but it's cool to snap the face of everyone in your phone book and see their face pop up when they call or send a message), and the bluetooth (no trouble synchonizing with PC or playing multiplayer bluetooth games). Also great battery life (typically 2-3 days heavy use, 3-4 days light).But there are a lot of frustrations. Just to name a few:- The volume buttons, on the side of the phone, are next to the camera button. Sometimes when I try to adjust the volume during a phone call, I hit the camera button, and then the phone goes into camera mode (why? even during a call), and I can't even hang up from the call without fussing with the phone.- It has voice-dialing, and announces by voice or unique ringtone when someone registered in your phonebook calls, but I can't get the voice-dialing or speed dial features working (I haven't tried too hard, but it's non-intuitive).- The web browser can be really frustrating. The interface is clumsy, and slow, and some of the input menus on tzones are terrible.- Occasionally when I try to do something like run a game, I get a message about "insufficient memory"--what is this?- The phone freezes up sometimes. It only happens about once every other week, which isn't too bad. I'll pull it out of my pocket and not be able to unlock it or something, so I pop out the battery and then it works fine again.- Typing messages is SLOW. After you've typed just a couple of lines, the input lags way behind and is prone to making mistakes. Don't expect to write any novels on this phone.- The flimsy little "joystick" in the middle of the phone is too small and hard to handle. Thankfully you can usually use the buttons instead.I've had no particular problems with reception around New York City. It does get less reception than other T-mobile phones in the same places, but even with one bar the connection is usually solid.