I ordered a battery advertised as new from Cell Lounge Inc. It arrived in a Ziploc bag -- and it didn't hold the charge as long as a new battery should. I checked the date stamp on the battery, and learned that it was manufactured in 2006. It was actually older than the battery I was replacing, and which came with the phone in 2007. I left Cell Lounge Inc. 2 out of 5 feedback, briefly noting what happened.Got an e-mail from Jake at the customer service stating that they had refunded my money (lie #1), so I should remove my negative feedback and/or change the feedback to a more positive one. I was not really refunded. I didn't reply, so I got another e-mail from Jake urging me to remove my feedback as it affects their reputation, telling me that the feedback is for the service not the product, that they send thousands of orders every week, and that things get mixed up sometimes. I replied this time, telling Jake that I consider the 'product' to be a part of 'service', that I would be more than happy to change my feedback if I received a new battery as advertised (I explained what "new" means -- battery shelf-life isn't unlimited) or a refund if they are not able to provide a new battery. I got a response saying that this model of the battery had been discontinued (lie #2), and hence they have "refunded the order" (lie #3). Today marks 5 days following his e-mail, and still no refund. By the way, BR50 is still being manufactured and sold by Motorola ([...]). The discrepancy in the cost is notable -- I suppose, you get what you pay for.What I learned from this experience:1. Cell Lounge Inc. will knowingly sell used/expired batteries although they're advertised as new.2. Cell Lounge Inc. will repeatedly lie to their customers.3. I will not be buying from Cell Lounge Inc. again.By the way, this is my very first purchase from Amazon.com which was less than satisfying.