I've had this phone for about a year. The thing that I find most annoying about this phone is that I find myself saying 'What?' constantly. I used to have a Nokia and the volume was great. Could always hear the conversation with the Nokia. But with the V66, the volume is not high enough - even when it's turned all the way up. I can't hear when I'm a) walking down the street and cars/buses are driving by, b) when I'm in any sort of bar/restaurant, c) even when I'm in my car with the windows rolled up on the highway, I can barely hear the people with whom I am talking. (And no, it's not just my hearing. I'm only in my 20's).Pros:-Durable-Small-Good Battery Life-Regular Ring Tone AvailableCons:-Volume Level Too Low-Hard to Tell How Much Battery is Left - unless you can find the enlarged battery meter somewhere in the maze of menus.-Hard to Tell How Strong Your Signal Is - indicator too small-Text on Screen Too Small-No Alarm Clock - which I became attached to on my old Nokia-Buttons Are a Bit Too Small-Calculator Is Not Easy To UseMy V66's days are numbered.