the phone is only ok-gets smuggy easily. Cingular charged twice the price on my first months bill and said that because I brought it from a third party that there was nothing they could do. The activation fee is 36.00 not 18.00 as listed. And they start charging you time from when you order and not from when you get the phone. They say it is so you can start to use your phone time minutes(before you get the phone?) Cingular is on the bottom of customer service in Consumer Reports and now I know why.