When I got this case, Initially the phone was difficult to remove. Shortly, however, the material softened and it worked just fine. The problems with this began three weeks ago when sitting down in an airline seat, apparently the arm of the seat pushed it off my belt. Luckily the flight attendent found it and returned it to me. Two days later, a similar event happened in a taxi. Again, I was lucky and the next rider was able to contact me and return the phone to me. After this last event, I inspected the case and found that the belt clip had bent out, making it useless. Threw it away. I urge caution for anyone considering this case. Other than the clip, other materials are of good quality.