I bought my cell through an auction site about 2 months ago, so I got a good deal on it. Well, as some have mentioned the phone has shutdown on me only once while I was using the QWERTY keyboard. Other than that I have had no problems, call reception is great. The camera on this phone isn't the greatest but I don't need it to be high end for the basic fun pics I take. If you're looking to get zoom in, larger, clearer pictures this isn't the phone for you. The camera screens can be a bit confusing but I've learned to deal with it & my pics come out as I like. A strange feature is the speakerphone, while it is quite loud & clear, Kyocera placed it on the inner flip side of the phone which muffles the sound. Aside from these things, I love my switchback. The QWERTY keyboard is perfect for txting but may be too cumbersome for larger fingers as the keys are small.As far as plans are concerned I don't have any problems w/ over charges since I have the 18 cents/min plan. It's good to know that the monthly plans aren't recommended though. A bonus to the per minute plans is the Sugar Mama service, where you get free airtime for giving your opinion on minute video clips. Good for purchasing games or ringtones w/o using up your top-up money.And this cell isn't only for the young crowd, I'm an over 25 mom. I got this phone b/c other carriers hardly carry QWERTY phones & those that do require addt'l internet service plans (like Blackberry's, Black Jack & Palm TREO's). I only wanted to easily send txts & have it in one compact phone. This was ideal for me!