Sure it works as designed. Intended to backup your contacts on your phone. Although I had the understanding that I could copy the contacts to my computer and/or import them into Outlook. As far as I can see (correct me if I'm wrong) all I can do is edit and create contacts stored on the cellstick from my computer. I don't see a way to export them to any importable format for my computer. Or copy contacts from Outlook onto the cellstick for transfer to my phone. Not a big deal though, obviously if I need the cellstick to begin with that just means I didn't invest much in my phone in the beginning. I'm learning I just need a new phone.