I wasn't aware that the activtion of Cingular is as of the order date. This doesn't seem fair that you're paying for service and taxes for up to 2 weeks (depending on how long it takes for the phone to be shipped to you) when you don't even have the phone! Cingular was accomodating about it and waived the first week, but I still don't understand why Amazon activates the phone upon ordering so we're paying for service when we can't use it. So far my experience with Cingular customer service has been good. They responded to my email right away and actually took action about my concern immediately instead of just saying "that's how it is."