I don't know, and maybe it's just me, but this is the worst cell phone that I have ever owned. I waited several months for this model to come out. I should have waited a few more weeks to read reviews written by consumers.First of all, this phone does everything. It's like the Swiss Army Knife of phones. Unfortunately, the main purpose that it was designed for, BEING A PHONE, it does poorly.This phone is 100% digital. And wow, can you tell! This would be the perfect phone for Jacques Cousteau. Yes, you guessed it, half the time people sound like they are underwater. They should sell this phone at Dive Shops, right next to the flippers and air tanks. Worse still, entire words and parts thereof simply fail to be transmitted and received properly. This makes it almost impossible to carry on any kind of conversation without having to repeat entire sentences. Half the time you are trying to piece together what you heard with what you think the other person actually said. It's like doing a crossword puzzle! Oh, and forget about checking your voicemail. It seems that the sound quality of recorded phone messages just doesn't carry well and are especially difficult to understand.When I walked into the Verizon store, I asked the salesperson about the phone. He claimed that it was the best phone in the store. He said that it did everything and that it did everything well. Well, he was half right. I first purchased this phone a little over two months ago and I've had to have it replaced three times already! If that wasn't bad enough, the leather carrying case that I bought was also defective and broke within 30 days. And don't let me forget about the defective battery that came with the first replacement phone.Verizon won't refund my money and instead insists on giving me replacement phones until the problem goes away. I'm tempted to disconnect this phone and reactivate my old LG. Now that was a great phone!Buyer beware. I'd wait until the bugs are worked out of this one.