I am totally disappointed with the physical design of this phone. When I have it held to my ear, the silver edge that sticks out actually digs into my cheekbone. Just enough that after a short call it leaves a red mark and an indentation. After a slightly longer call the mark is actually really sore. Why the need for the sharp edge? Otherwise, it works fine. I'm finally buying a different model after suffering with this one for three months. It's really a silly design.