I've had several of Nokia's phones before and have never been disappointed with them until now. When using the hands-free headset, whoever I was talking to sounded liked they were talking into a tin can. Since I use the hands-free set the majority of the time I'm on the phone, this was a big problem. The other problem I found was that the phone did not have a very powerful vibrate mode. I sometimes did not even hear it when it was sitting on my desk next to me. The one plus of the phone (other than Nokia's easy-to-use menus) is that's it's very light and compact. Because of the problem with the hands-free set, I had to exchange it for a Motorola V360. This phone is a bit heavier, but has much better sound quality and vibrate mode.