I have used Motorola phones for over 6 years now and when I changed jobs, I switched carriers (Verizon to T-Mobile) and phones. Unfortunately, I have been disappointed greatly by both. The phone is slow to react when you answer calls, heavy and it "freezes" up and the only way to get it working is removing the battery and reinserting it. In terms of service, I've had more dropped calls in 1 month than in 6 years. The service is horrible. I understand the Verizon is more expensive, but if you want service... I suggest you switch out of T-mobile...