Overall this headset is leaps and bounds better than the $35 one that I bought when I got my new cell phone. The earpiece is comfortable and easy to use. Sound quality is good. I like the action button inline on the cord that allows me to answer, hang up and use call waiting without ever touching the controls on my cell phone. I also like the mute feature.If I could change one thing about this headset it would be the mic boom. I have a plantronics headset at work where the mic boom comes all the way to the front of my mouth. I never have a problem being heard. However, with this boom I generally have to speak up louder that I would if I were holding the phone up to my ear. The boom still only comes to the lower part of my cheek. I have a low voice and am difficult to understand some times. I need something that comes to the front of my mouth to gather as much of my intonations as possible. Still, I'm happy enough with this one to stop looking for a replacement. And I would definitely recommend it. For the price, it can't be beat.