I had this phone for 27 days out of 30 and I returned it despite liking all of the phones features. I have never been a big fan of Motorola phones, opting for Samsung since Samsung phones are usually a little more user friendly and offer more fluff. Let's face it, easy to use and lots of toys isn't always a bad thing.Any way, let's get to the phone. It is NOT hard to use and I found it much more user friendly than other Motorolas. The phone is a little bulky compared to comparable flip models but that really isn't a big deal. All of the fluff features were okay, the browser was a tad on the clunky end and I had repeated trouble downloading from the T-Moblie site. The speaker phone was phenominal and it allows you to use it with the phone closed, which is very convenient.So the phone itself was great, awesome features and good quality, so why did I not like it. Two reasons: 1. Weak antenna, and I mean weeeeeaaaaaak. I lost signal everywhere and got "no signal" indications in places my previous Samsung T-Mobile phone received service. It also seem to take a long time to return signal after losing it. 2. Weak battery. I got only about 2 hours of talk time and it took close to 5 hours to charge it. Not good.I returned it and exchanged it for a Samsung x335. I now recieve a good signal EVERYWHERE the v330 did not and the talk time on the battery is about the same. The x335 takes only about an hour and half to charge, is smaller, and packs most of the features of the v330 with the major exceptions of blue tooth (which I don't care about, as I have no desire to walk around looking like George Jetson with that bulky ear piece on my head); no world phone capability (don't care b/c when I am on vacation in Europe I really don't want the phone to ring); and no web browser (don't care, if I want to surf the net I can do it at home). The only drawback to the x335 is the beyond horrible carrying case and the speaker phone only works with the phone open, which is kind of a pain as it is difficult to put the phone down or clip it back on your belt when talking.If the v330 had the signal and battery strength of the x335 it would win hands down, but it doesn't. As an added note NEITHER of these phones work as well as my old Samsung S105 variant that finally died after 2.5 years of heavy use. So maybe T-Mobile should offer us better phones all around or this long time customer will look elsewhere for a great phone with great service.