I liked the phone when I first got it a year and a half ago. I thought it was cool that the fliptop swivels. However, after about a year, the fliptop started to get loose and wobbly and eventually my screen went black and I couldn't receive and place calls. Thankfully, I am under warranty so the phone was replaced. The second phone I had for 2 months and then had to get replaced because I kept getting no service in places where I had great service with my 1st phone. So, I got a third phone. The third phone is threatening to break. I've had it for a week and the flip top that I don't ever turn for fear it will break like the first one, is already loose and wobbly.This phone sucks. I keep having to get replacement phones, I lose all my text messages, photos and ringtones each time. The photos and ringtones i can get back, but I have to go through the tedious process of reuploading each and every one of them. The text messages however, I lose forever.I can't wait until my contract is up. I will never get a Samsung phone again after this peice of crap. I am going back to Motorola. I had a StarTac for 3 years and that thing is still kicking. Unfortunately, I donated it to charity once I got this phone so I can't use it.