I own a Handspring Platinum Visor and a Treo 180. With the Platinum, they dropped the price after I purchased (fine, typical policy). After I bought the Treo, they discontinued the product (again, these things happen). My Treo broke exactly one year after I purchased it. When I tried to return it for repair, the customer service people told me I would need to call the service number and get charged another [$] before I could even get a Return number! This is after several phone calls and email dialogs where they wanted me to go through various steps to isolate the problem (which I happily complied with).I won't go into the lousy service, that could be the carrier. If you are still convinced you want one of these, make sure you keep the packing material - I threw mine out and after a painful 6 months I finally recieved the rebate I was entitled to.I will never buy another device from this company. Great marketing hype but read the fine print carefully!