First let me say this. Everyone has the right to there own opinions on items in which they purchase. But I think some people should do the proper research on there phone service, and they will find that most problems do have a solution. With that being said, now to the phone and Nextel service it self. The first phone I bought with Nextel was the i710. Got tremendous service from the phone,despite negative reviews on that phone. When the i860 came out, I upgraded and went through a total nightmare. Phone calls going straight to voice mail, dropped call, poor battery life, etc. I was ready to cancel my service until a rep suggested I take it to a service center and guess what? I had a software issue. They replaced the phone and started getting great service from the i860.Move now to the i850(because I got to get every new phone that comes out) and I absolutely love this phone. I have not had one drop call yet. The speaker is very clear, not muffled. The menu is easy to navigate and overall it conducts itself like a phone should. The drawbacks if you want to call it that, would be the picture quality and the so so battery life. Now the battery life is not bad, but of course because of IDEN most Nextel phone are going to be kind of suspect with battery life because their phones are more like landline phones. The picture quality is so so also. But hey...camera phones are used for quick shots and fun images, not serious photo shooting.Overall this is the best phone out there and Nextel continues to improve. But I have heard that i930 will really put Nextel on the map. But after all is said, go get this phone, it is worth it.