BUYER BEWARE! Read the reviews before considering buying this. The screws keep falling out on my palm pilot, and I've found that this is a problem that many people have had (just google "Palm Replacement Screws"). If you buy this, there's a good chance that you'll be the next person having the exact same issue - so be warned. It may not seem serious, but screws coming out basically means your unit casing will come off and that leaves the memory and all the important things you write down in your schedule UNPROTECTED.When I contacted them about the issue, I found out what the Palm company was really all about. That is, getting your money and not looking back. Instead of admitting that their is a serious design flaw with their product, and doing what they could to rememdy the situation....they figure this is another way they ought to try and add to their profit margin. Not very smart. I'm not even asking them to apologize for their imcompitant case designs (which would help them save face imho). What really gets me is that theres enough people that have this problem for it to be clearly visible to the higher ups, and some executives at the company actually made the decision that they would trade 75 cents in screws for the loss of their company name. And If the guys running the PALM company are idiots, then it's time to look elsewhere.I can't believe they wouldn't just ship out replacements and try to fix the product designs. But as I reseacrch the net to try and find some decent replacement screws for my own unit in the meantime, I just keep finding more and more stories of good people (who don't have problems with screws coming out of other small electronics btw) who are in the same pathetic PALM ownership boat as me. Am I ever sorry I bought the unit. Besides the screws, it has reset on me on a number of occasions and luckily I'm religious about backing up data. Still, you lose some entries and its a major pain. In fact, I did miss a meeting once because I missed reentering it after the unit reset and lost data.Well Palm won't be fattening their margins on me anymore, and I hope you heed the warning I give. I am in the market for a new Handheld, but I'll NEVER allow myself to get swindled by them again. They could've used the problem as an opportunity to show their customers that they do value us and score some points. Unfortunately for them and for us customers, the cold response I've gotten from them tells me that they really could care less and do not have a long term outlook on what it means to sell a business product as important as a scheduling device. It's best to stay away from them. I'm through giving PALM any more business. If you find a better company, please do share.