I just got this unit for the holidays. So far, so good. My cell phone, laptop, and palm pilot all recognized and were able to pair up with the unit. The earpiece volume could be a tad louder. I had to turn my stereo off so I could hear the person on the other line. I am happy with my first BT headset. --UPDATE - My headset has recently died. Over the duration of a few months it would take several attempts to get the head set to connect to my cell phone, but it eventually would. A few months ago I got a Treo 700 and now it will connect at all. My cell phone won't even recognize it. Now I just have an expensive paper weight.