I recently bought the Treo 600 instead of the 650 because of the price difference. I have to say that I am surprised that the speakerphone volume is so low and with so much distortion to the listener.Also, the process of setting up synching your email is a difficult task that is not easily explained in the manual.My recommendation is that the phone has great features that don't work so well. If there is a return policy, use it diligently for that time so you can make an informed decision regarding returning it.