I've had the v180 and the v188 (motorola's atempt at an upgrade?).Firstly, I've had the outer plastic screen ontop of the caller ID crack within 4 months of getting both phones, and this was from completely normal use. Secondly the speaker phone function is completely useless unless you are in a dead silent area, otherwise it isnt loud enough. The phone also get terrible reception, the first time I had this phone I was with cingular, second time I was with T-mobile, I got sub-par reception with both phones/companies, when people with the same carrier would consistently get better reception no matter where we were. I've had the microphone begin to fail, ridiculous numbers of dropped calls (sometimes going 10 calls in a row all of them dropped within 15 seconds or just failing the call altogether (this being in an area I normally get 3-4 bars while i'm NOT holding the phone))This phone is the biggest piece of junk I have ever owned, and so is the v180, the only difference between the two is aesthetic (the front faceplate on the v188 isnt as easily removed).stay AWAY from this phone, even if you get it free with a plan, its still not worth it! Go with ANY other phone, or pay a few bucks for a better one, you'll regret it within a few months when you get this piece.