pros:- nice screen in dim light- best sound quality i've found in a mobile ever- best speakerphone quality ever- built in web browser displays nearly all web pages- instant messenger is quite fun- blackberry integration is perfectcons:- can't see the screen at all in sunlight- can't answer in speakerphone mode (maybe mine was defective)- can only log in to one IM service at a time (yahoo msn OR aol)- interface is not suited for quick, convenient, or one-handed use** - let me expand a bit on the blackberry interface. it is great for blackberry email devices where you pick from one or two menu selections and use those constantly and only occassionally try other items. on this mobile phone / blackberry email device i was really hoping to see a better integration between the telephone functionality and the BB functionality. i have a samsung vga1000 mobile now and its got one push buttons to access the most common things. a button for web access, one for taking photos, one for the address book, one for the menu, etc. everything i want to do quickly is right there at one touch. to do anything on the blackberry requires clicking and scrolling through the scroll wheel, which is really tough to use because its so sensitive. very easy to miss the item you're looking for. this thing has a huge keyboard and all kinds of buttons everywhere but it doesn't take advantage of any of them! to do anything and everything you have to use the stupid scroll wheel, click, pick an item from the menu, click, pick something else, use the keyboard to type in something, back to the scroll wheel, click, scroll to "save", click, press escape a few times and finally you're done. for everyday tasks this is a total pain! they could have done an amazing job with that huge keyboard and they blew it. they oughta either get rid of all those keys or assign them a whole lot more functionality. as it is, i do not recommend this phone for anyone except people who require blackberry functionality.