Virgin mobile deactivated 4 of my phones and never notified me. I had changed a credit card which was excepted on line on a MOnday and on Tuesday I tried to make a call and found out they turned off all of my phones. I called my credit card company and they said my card was fine and don't know why Virgin Mobile did this. I went back and forth with Virgin and even asked for them to take a different card and they refused. I said then connect me to customer service and they said I had to email them. It would take 24 to 72 hours to resolve this. I emailed several customer care and was told to call Virgin again. I thought they were crazy. I called and once again was told I couldn't do anything about it. So again another email and a return with the same answer. Finally I received a email a week later at a address called charge back,she asked what she could do and I said please send my credit card info back. Well it was done and I was never notified and they only activated one phone. I have 3 dead phones with a lot of money in them. I wouldn't go with this company because if anything ever goes wrong with your account it will take at least a month to resolve it. I am now with a different cell phone company and still trying to get these 3 other phones turned on so I can use up my minutes. I have over $300. invested in this company.