This product works great after you go through the usual update that always comes with buying software.There might be a little problem getting the program to recognize your phone, but just keep at it, all the models are in the list, it's just a little unintuitive to get to that list.The only downside to the purchase from the vendor, was the expectation of receiving a retail packaged product, that is, in a box as was shown along with the product.The CD and the cables arrived in a Ziploc bag, stuffed inside a very non protective blister envelope.Maybe I just have to realize we live in world with lower standards, but still - a Ziploc bag!