When we first purchased the Firefly some months ago it was great. The price was right and it was safe enough for my 11 year old. I had no qualms with the product or the service. Then after a few months of not being used the display showed "limited service". After calling Firefly I was informed that the minutes had expired and they had cancelled our service!! I didn't know the minutes would expire or that I had to keep refilling the minutes. It didn't say that in any of the paperwork that came with the phone. The representative told me that at the bottom of the registration card it says to go online for terms of services and that this information is listed there. Why don't they put this information with the phone?? What about people who don't have internet service? I thought that was very sneaky. Now, for me to get the phone reactivated it will cost me $25, I will have to purchase more minutes (none are included and the $50 worth I already paid for are expired) and a new phone number will be issued. It will be cheaper to buy a whole new phone. The product was okay, but the hard to find terms and conditions make me unwilling to buy into this product again.