At the beginning of the year I went up to our Town Mall's Cingular store to get myself a better phone, in which the salesperson suggested the v180. The screen broke 1 month later. 3 months later after that, apparently I thought I lost my v180 in the house, but someone stole my SIM card and made $300 of calls to people who had their cell phones stolen as well. My mother refused to pay the $300 owed to Cingular but will pay for her calls. The big mistake was we didn't cancel with Cingular after my phone was lost/stolen. We called the next day just to hear that we have a contract until March 2007, so we can't switch to another phone company and to get a police report, and they will clear all charges. End of November: We called the police, switched back and forth with the police and Cingular, and Cingular said Mom's phone was out of commission until next Wednesday while she gets her name rewritten on the bill from my late Dad to my Mom. Mom had requested her name be changed on the bill about 5 times. Salesperson never did! Mom got so upset she cancelled, and we ordered from a better company, T-Mobile. So don't even think about going with this phone, or Cingular AT ALL!