I've had to buy to RAZR phones this year and the same thing happened to both of them! THe side piece comes out and a cable inside snaps and the phone stops working. It costs about $95 to get this piece fixed. And Motoroa refuses to take responsibilty because they always blame it on you dropping it however my second one was only 3 months old and I didn't drop it but they still won't fix it.so DO NOT BUY this flimsy phone from a company that doesn't take responsibility