I have owned two Samsung flip phones before I bought this phone. You would think that Samsung will keep the good features from previous models and even make them better, but that's not the case with this phone. I believe many of the flaws are due to software design. For example, when you press the option key in the phonebook and want to add a new phone number to an entry, it is actually saved as a new entry (with the phone number used as the name) instead of a new number. What is the usefullness of that? This can definitely be corrected on the software side.Overall I like the phone: Very good camera with sharp pictures taken indoor. That's the #1 reason I bought it. I am OK with flaws on some of the features. After all, I am not entering new phone numbers every day.