I got this phone 9 months ago, I started having the charging problems in month 3, by month 6 the phone would just shut down and come back up for no apparent reason, in month 9 it started doing it in the middle of phone calls. I got a MPx220 this month, I love it despite the mixed reviews. Its perfect for work, the only problem is that Cingular customer service is not very knowledgble about the data plan you need. Be sure to tell them you need Xpress mail, NOT media net if you plan to use it to get your work Outlook email on your phone.