REALLY PEOPLE, DON'T BUY THIS PHONE IF YOU WANT ACTUAL QUALITY. I DON'T USUALLY WRITE REVIEWS OF PRODUCTS (THIS IS MY FIRST), BUT I FEEL THE NEED TO DUE TO MY UTTER DISGUST W/ VTECH. I BOUGHT THIS OVER-PRICED PIECE OF JUNK IN NOVEMBER OF 2000. IT WAS A BIRTHDAY GIFT TO MY FATHER WHO HAS WRIST PROBLEMS (WE THOUGHT THIS WOULD BE A GOOD SOLUTION. LESS THAN A YEAR LATER THE THING BREAKS AT THE HEADPIECE. NOW, MY FATHER DOESN'T EXACTLY HAVE A HUGE HEAD, AND HAS ALWAYS BEEN VERY CAREFUL WITH HIS POSSESSIONS - ESPECIALLY DELICATE ELECTRONICS. WE DO NOT ABUSE OUR PRODUCTS. AT ...$ (PURCHASE PRICE AT THE TIME) IT SHOULD HAVE LASTED MUCH LONGER THAN 11 MONTHS. VTECH IS TRYING TO DRAIN EVEN MORE MONEY OUT OF ME BY ESTIMATING THE REPAIR COST AT ...$!!!! I WON'T PAY IT AND AM INSTEAD GOING TO BUY ANOTHER COMPANY'S PRODUCT. BUT YOU SHOULD ALL BE WARNED BEFORE BUYING THIS PHONE...