overall a decent little phone for if you just need something for basic use. the quick-key funtioning is awkward and not intuitive if you're used to say, a nokia, but you get used to it.unfortunately (as many have noted) the battery is garbage. even brand new the properly 'trained' battery only holds a charge for about 8 hours and offers less then 2 hours of talk time.a decent phone for a kid or someone who doesn't need advance features - but keep a charger handy in the car, in the office, at home, etc.