It's very difficult to hear on this phone. It was in the beginning and now more so only 7 months later! I'm about to get yet another new phone b/c this one is "unable to charge" now and I can't be w/o a phone while motorola decides what to do with it. This is the 2nd motorola to do this. My last one I would have to hold the charging plug into the phone to get a connection. That one unexpectedly died on me, taking a bunch of non-SIM numbers with it.