I bought two of these phones, hoping for improved battery life and better connections over my old LG4400. What a mistake. The V265 is the worst phone I have owned. The buttons are very small. The clip that ships with the phone does not hold it. I lost my phone several times before buying a leather holster, which still does not prevent the phone opening when you don't want it to. I receive lots of voice mails now, because practically no one can reach me directly. Battery life is about the same as on the old LG. Overall I traded my LG, which sometimes dropped calls, for the V265 which hardly ever completes them in the first place. I am seriously considering reactivating my old LG. I have not been able to transfer pictures from my V265 to my wife's V265. Verizon customer service told me "huh, it should have worked!". I recommend you save your money and don't buy this phone.