If you really want to make your job easier, get the handset lifter! You can grab things away from your phone, like things off the printer or fax, and never miss a call. I can't tell you how many times I have missed a call that I was waiting for by just a second. Trying to run back to my desk and then just missing the call on the last ring. Never again! The headset will ring in your ear when your phone rings, so even if you are out of earshot from your phone, you can still answer all your calls. Love it!