I've owned this phone for 7 months now and can say that it's the best mobile phone I've had. The speaker phone and voice dial features are invaluable in the car or if you want to conduct a conference call. I'm amazed on how well the voice dial feature can recognize names I've entered into my address book. The display is easy to read and the menus are easy to navigate. The big, clear buttons are ideal for larger hands. Verizon's network is more reliable than most, and this phone seems to get better reception than other LG and Motorola models I've owned in the past. Verizon's bills, however, are difficult to understand even though their pricing plans are simple. On the plus side, I have been extremely impressed with their helpful, earnest and courteous customer service reps over the phone, which is a rarity these days in the customer UNfocused business world.