The keyboard format is awesome, because I can't stand graffiti. My cover has never broken, but I would advise anyone to purchase a case for this phone. The battery isn't easily replaced, but a little googling and you'll find websites that sell replacement batteries for $25 and include instructions for installation. It's not rocket science, trust me. Otherwise, some people get their undies in a twist over the lack of voice-dialing, but I don't mind. I just use the shortcut keys for the speed dial option. It's not a great driving phone. If you're a commuter cell-phone chatterbox, this is not your phone. If you're a professional or a student with PDA experience, a little patience, and a budget, this would be perfect for you. Don't buy it new...MAJOR RIPOFF. Get it used here or on ebay.