I've read some of the other reviews, this is my experience:Pros:1. This is a biggie--durability. I drop my phone on a regular basis, usually when it falls out of my car onto the pavement when I occasionally forget it is in my lap and then get out of the car. (Okay, no comments from the peanut gallery!) Nevertheless, my phone has continued to work 2 years later (it probably helps that my husband quickly bought me a case for the phone that remains on the phone even during calls).2. I rarely have dropped calls and haven't had any problems with getting good reception and clarity practically everywhere. I forget to recharge regularly--my phone recharges pretty fast.3. I saw comments from some of the other reviewers but I have never experienced any high-pitched noises.4. My kids send and receive text messages/pictures/clips using my phone without any problems.5. The screen is bright--I often use it as a flashlight in the car. One of these days, I will buy a flashlight for my car...6. Did I mention that I found it very hard-wearing?Cons:1. Pictures on the camera phone are fuzzy.2. Outside keys are handy but sometimes al contact gives you driving mode when you don't want it.3. I wish the phone came with more ring tone choices because many ring tone websites don't support Verizon.It's a good, basic cell phone--not as many bells and whistles as the newer phones and I haven't checked out some of the ones that are included. I bought this phone for phone convenience and it works well. By the way, I agree with the advice to ask friends where you live about their reception with their phone and its carrier--sometimes it matters in your area.