Installation was a little strange, but it worked eventually. My experience:1. With the computer up and running, I plugged the cable into the phone, turned the phone on and then plugged the cable into a USB port. The computer found new hardware and the Wizard came up.2. I inserted the supplied CD and the Wizard searched. After about a minute, the Wizard found the appropriate driver (XP in my case), which I chose. Wizard warned that it is not digitally signed and predicted dire consequences if I proceed. I proceeded anyway. Wizard set a restore point and continued, seemed to finish and then wanted to repeat process, which I allowed. Wizard finished, but warning appears that device may not work properly.3. I ignored warning. Started BitPim, which found the phone and I was able to transfer photos and phonebook. A good result.