I love this phone: ideal form factor that slips easily into your pocket, great screen, lovely keyboard, works well with Bluetooth. Good set of features.HOWEVER, call quality is fair to poor (in Silicon Valley). I just converted from my $49 LG phone and was hoping for the marvelous Razr experience its owners carry on about. It turns out that when you press them on incoming call quality, they mostly admit that it really isn't that good.So if you're buying this phone with the expectation of using it a lot, then make sure you have a return option. As it is, with some reluctance, I will return mine before my 15-day return window at Verizon Wireless expires. It's a shame, as the rest of the phone is brilliant.