I owned this phone for 18 months and I just LOVED it! It held it's charge, the features were great. I never had a problem with it. Now the service with T-Mobile wasn't as good as my previous service, but we called and they flagged my phone for drops and it got considerably better as they put up more towers. Thanks T-Mobile! I Loved my phone right up until the day it was stolen. Guess I'm not the only one who LOVED my phone!!I truly don't understand what the negative reviews are about.