It's actually been an good device from people hearing me standpoint. I feel that the speaker is a little quite (especially when others are on speaker phone on the other side.My main complaint has been that the ear hooks seem to only last me about 3 months. I only have it on my ear when I'm using it, so maybe its repetitive stress or something on the plastic joint. Positive side is the vendor has been good to get new one's out to me, but now I'm on month 13 so we'll see how much they want for them.