I've been using this thing for about a week now, and it's a big upgrade from my near-giveaway Ericsson T316. I strongly recommend a case, since the housing of the current-generation Razr is plastic (earlier versions were encased in metal). Unfortunately, this increases the bulk of the device, when one of its draws is the slim design. I opted for the Verizon-branded Verizon leather dealie, which is custom-fitted for the phone. Unfortunately, the belt clip cannot be removed from the leather case, short of brute force.Also, the camera is nice, but Verizon has disabled the Razr's OBEX feature, which allows you to transfer things between your phone and a computer -- like photos, ringtones, wallpaper, et cetera. You have to pay an additional fee to email pictures to yourself or someone else, which is irritating. There are ways around this, but they void the warranty and may damage your phone's firmware, possibly rendering it unusable. In fact, even *entering* the phone's test mode will void your warranty. I find this a little condescending and authoritarian for something I bought and paid for.I have to say I'm tempted to try, though, since Verizon wants me to pay $2.99 USD per additional ringtone, which is honestly ridiculous. (There may be cheaper ringtones, but that was the price point I saw on all tones I found via their "Get It Now" service.)Since the phone is incredibly popular, you should have no trouble finding an online community for advice, some support, and helpful tips. And there are loads of accessories, including a wireless Bluetooth headset with voice command recognition. Unfortunately, Bluetooth isn't a very secure protocol. To their credit, Verizon mentions this fact in the manual.What I didn't notice in the manual was the fact that the phone is apparently disabled when in recharge mode. This morning I was almost late to work because the phone's alarm clock didn't go off. With the T316, I could plug it in at the end of the day, go to bed, and wake up with a fully charged phone blaring its alarm at me. The T316, like most phones, also does vibration and ringing simultaneously, while the V3M does not. This is a curious omission, especially at this price point, but it's not a deal-breaker, for me.Lastly, I had to dig through several pieces of documentation before I discovered that I had to call a special 3-digit number to actually activate my phone -- and this must be done every 30 days or so, a fact I *never* saw anywhere in their product descriptions. And the notifications on the phone's screen don't clearly indicate when activation has completed, at which point I can safely disconnect the call. I believe only Verizon requires you to literally phone home on a periodic basis.I would much prefer a notification prompt that a network or phone upgrade is available, rather than having to call Daddy VZ every few weeks to check in and let him know that Little Johnny Subscriber is alive and well. The way I see it, I pay them my monthly fee, and they let me do my thing. I'll call them if I need something. Otherwise, let's just be friends, okay?It's a nice-looking, widely supported device with solid sound quality, but Verizon's attitude towards the user experience is disappointing. OBEX is standard in the Razr phone -- don't break it and tell me I'm not allowed to fix it, and don't offer me (IMO) overpriced items and services to compensate. It's too bad that the user experience can be affected so much by who you use as a service provider.