I ordered this after reading all of the reviews on Amazon. I have had a Motorola HS820 for two years or so. I was very pleased with it. The other day, the teeny, tiny volume switch on it broke, so I looked to see what else is available. I wanted something slightly better sound quality and perhaps a little longer talk time.I am very disappointed in all aspects of this device. I had read it was supposed to be very comfortable. It really was not comfortable on my ear. I am a short person and perhaps that is why.It took about 3 hours to charge the first time. I was hoping it would be faster for future chargings. I might have been a little faster but it definitely takes longer to charge than my cell phone. I think that is unreasonable. My old headset charged from being completely dead in one hour. My old headset also had a longer talk time.This headset may have better sound clarity for the person on the other end, but it also had a clicking during silent intervals. The clicking, heard by the other person, was reportedly already getting worse after 2 weeks of use.This headset also would drop calls back to the phone during a conversation. My phone would sometimes show it as connected and I wouldn't be able to talk through it.I was so displeased with the headset that I have a hard time believing the other people on Amazon reviewed the same product. Although it is possible I just got a dud, that would not change the fact that it is uncomfortable. If you are considering this product and comparing it to others, you may want to take a chance on a motorola HS820 instead. As I stated before, I had one for a couple of years and used it very heavily for the last year. I use it for business. My husband and boss also have one and have had good results.