I had used my Net10 (acquired by TracPhone) cell phone for nearly 3 years with great satisfaction. NO MORE! They sold out and have outsourced their customer service department and have finished my association with NET10 or TracPhone! In Dec. 2008, I Placed a call to their Belize, CA customer service technical dept. (no American center to reach) talked with rep. (who was very hard to understand) and was put on hold for a total of 1 hour. My second call placed on January 6th, 2009 and after two more wasted hours (and another english impared rep.) I was once again promised a 3 to 5 day delivery time and then I would get my sim card. NOT! It is now Jan 20th, & no such luck. Not going to waste anymore of my time or money with NET10 or TracPhone company. I've e-mailed 3 times voicing my displeasure at the lack of good tech. cust. service, I then received a call from another rep. in Belize, CA who asked about my e-mail and once again I was given the standard "I would receive my new sim card in 3 to 5 bus. days." It's become laughable with their promises! With their communication problems, they apparently like to send FedEx a shipping label request but no actual product to ship. Then they tell you it's FedEx's fault, NOT! I've been told "thrice" now, by a heavily accented and hard to understand Belizian rep. that it has already been sent; and I need to check with FedEx. I have wasted over three hours due to language barriers that would not have happened with "American" workers. Shame on you NET10 or is it TracPhone now? Keep jobs and your service plans here in America and maybe you won't lose all your customers. Net10 Tracphone KEEP YOUR NIGHTMARES FOR YOURSELF!