I bought this headset based on the reviews of other individuals who indicated that they were hard of hearing and this device worked well. As someone who is very hard of hearing (80-90% in both ears), it really did not work well. The ear insert did not go far enough in to give me a comfortable fit or a fit that would provide good sound quality. It also was not loud or clear enough. My husband took it and is using it, and as a non-hearing impaired person, he likes the headset a lot and thinks the sound quality is great. I ended up buying the Jabra 250VT model and it works much better for me. The volume is much louder and I can hear on it. The fit of the ear bud is also much better and is similar to a hearing aid.