Pros:- quality camera- it is a comfortable device to hold against your face and talk with, screen is slightly recessed so it does not contact your face and you do not need to continually clean it. Fundamentally it is a good phone.- Flip can be removed if you want a candy bar-style device with QWERTY kb- good accessories bundled including charge/sync dockCons:- no standard 3.5mm headphone jack- uses proprietary expensive, low capacity Memory Sticks :-(- OS and UI slow but not much more so than a 400MHz Windows Mobile device- Complicated and inconsistent menu structure (alleviated by learning hotkeys)- slightly bulkyGive it at least a week before you decide whether to love it or hate it. I hated it at first, now appreciate it as a good phone first with extras whereas some PDA competitors are mainly extras with a mediocre phone tacked on.