It took awhile to decide because of some of the reviews of this product. I was pretty worried about the low volume issues. Well I finally figured I would try it and if it didn't work I would return it. My first call with it I could barely hear even with the volume all the way up. I then made another call and checked where the handset volume was at and when I increased it to the highest level, the headset was too loud and I had to turn it down. Since then, not a problem at all. Works awesome and wouldn't trade it for anything. I would assume the people that have had the volume issue, had their handset volume way down. You won't be dissappointed with this headset.