I've had this phone for about a month and don't have any complaints. I use this phone with the T-mobile prepaid service which I am very pleased with. I've read all the reviews and yes, the volume is low and the screen is hard to see in the bright daylight, but it has alot of features and the phone looks great. I've gotten several compliments from friends that have much more expensive flip style phones. They are amazed how small and sleek it is and can't believe it has a camera. They freakout when I tell them it cost me around $60. This phone is perfect for me as I usually make quick calls when I'm running late stuck in traffic or am checking voicemails. The reception is great and the speakerphone feature is invaluable when driving in the car. I usually have the phone off so I get weeks out of every charge. The browser is a great feature as I am able to check stock quotes, news or sports scores whenever and the time doesn't get charged against my minute balance. If you are looking into getting a prepaid plan or a feature rich phone for a teenager consider the Motorola C-650 with the T-Mobile prepaid service.