This is my second blackberry. This model is significantly better than the previous model. It has a much brighter screen, a lighted keypad, bluetooth, improved firmware etc. The best thing about blackberries is BES software that provides seamless connectivity to the my corporate Microsft Exchange based outlook software. It provides bi-directional updates between Exchange and the blackberry. No need to do explicit syncing anymore. Its ability to view email attachments is very useful. One essential thing that is missing is a speakerphone. While travelling, this is indispensible as I can check all the emails, without having to boot up my laptop and finding a wi-fi hotspot. Works fine in europe and asia. Other things I wish they add are an mp3 player, a mpeg-4 video player, a gps device and a wifi voip phone. Since the technology to do this already exists, hopefully the next version of blackberry would fill these holes. I need to reduce the number of tech gadgets I carry around.