Worked perfectly with my 700P right out of the box. The light on the cradle is supposed to only come on when charging an extra battery. The Treo light changes to red when it is charging. Came with sync cable and power cable as the description said it would. Both my Treo and extra battery charge perfectly well in this cradle. Syncs everytime, too.Not sure why so many have had problems. Maybe, Palm has redesigned the cradle since they had theirs.