Battery King was very responsive and attempted to remedy the problem.I checked multiple times before ordering to ensure this was the correct charger for my phone. Of course I fully expected to find the one I lost once the order was placed, but didn't. When I received this one I could see immediately it was not right and yet the model number written on it appeared to be correct. I contacted the seller who requested a photo of the charger outlet on my phone. I sent this and the seller sent a new charger. It still did not fit although again, the model number indicated it should. I informed the seller and cancelled the order. He (Battery King) promptly refunded my money even before I returned the two chargers (via a pre-paid envelope the vendor sent with the second charger). Since I had already been unable to use my phone for 2 weeks at that point I bought a much more expensive charger at a discount store. Only after I had taken it out of the package and used it did I find the lost one which my cat had apparently dragged under the bed. C'est la vie.