I ordered the 2 year Cingular subscription in conjunction with the Motorola Razr phone. While the quality of the phone and Cingular's network has been great, the headaches I experienced when something went wrong were excessive and took me two weeks to resolve. First off, the phone would not connect to the network. So I called Cingular to see what was up, and they said they had no record of my account in their system--so they told me to head into a Cingular store for assistance. I went to a store, where I was told basically the same thing, and they said I would have to take it up with Amazon. Easier said than done...Amazon does not provide, anywhere in its vast piece of cyberspace, an email address or phone number for customer support. They simply provide an online form, which was not working, to submit your problem. So with the trusty help of Google, I was able to find the actual customer service number and reported my problem. They logged my problem and referred the issue to their wireless department. Two days later I received an email informing me that my account was activated and should be working properly. No such luck I'm afraid. After contacting Cingular [again], they informed me that my information was now in the system, but the SIM would not respond. They informed me that I would have to come into a Cingular store [again] to get a new SIM card. This finally resolved my issue.The long and short of it is this: Amazon is a great place to get a cellphone for cheap, but be prepared for a royal headache if there is a problem. There really is no such thing as a free lunch.