I recommended Tracfone 6 months ago to a cousin. Now I am ashamed. I recently used their obviously out sourced support team to try to change my number when I moved. So far I have been given 5 (FIVE)numbers (none work) and a lot of mis information. I was willing to accept roaming if nothing else worked. I have roaming on my phone now and I get a message saying the local carrier cannot accept my call. 6 months ago at the same location everything worked fine.The only reason I gave them one star was there was nothing lower available. Conside my frustration. My phone doesn't work at the location it once did, I've spent hours on the phone, Tracfone support has given me 5 different numbers, and still have no service.