The headset is uncomfortable on the ear loop and there was no headband in the box. I called for them to send me a headband and they said that I need to return the entire package to them and they would send me another. Why not just mail me a headband and save the customer the grief? Would sending it back prove that I didn't have it initially (couldn't a dishonest customer just remove it before returning?) I guess customer experience doesn't matter much or policies are so rigid that good judgement is excluded from the manual.