...I've had this phone for only a short time now, but can say that it lives up to any of it's reviews that I have seen. Sound quality is very good...Ring tone volume is quite adequate (from someone who is extremely hard of hearing)... Fit and feel is solid... screen resolution is fantastic. With help from a friend, customized programing adapted this phone to fulfill all my communication and entertainment needs.The down side ???? For someone that has had multiple cellphones, operations were intuitive, which is fortunate since instructions and documentation were virtually "non-existant". Also, the Sony Ericsson web site has an extensive help area. Any future revision of the model with the addition of 3G would make the perfect cellphone........