If I had reviewed this phone within the first few months of getting it, I would have given it a very positive writeup. It's compact, ergonomically well-designed, and it performs well in terms of signal sensitivity and sound clarity. It was fun adding a few new ringtones (though there is not a whole lot of choice available for this model), and the removable, changeable face plates made customizing the phone possible.However, after about ten months the battery life began to deteriorate. If the phone is not used the fully charged battery will discharge in about a day (formerly it lasted several days). Talking on the phone drains the battery so quickly that I cannot hold a conversation for more than about ten minutes without plugging in the phone (not terribly practical for a supposedly "mobile" phone). I purchased an a new battery and the problem continued, so one can only conclude that the circuitry of the phone is at fault.I am not even close to my "free replacement phone" opportunity with my carrier (Verizon), so I either have to tough it out with a phone that can't hold a charge, or else I have shell out big bucks for a replacement phone. This is not a happy situation. I really think that the makers of these phones assume that you will destroy, lose, or tire of the phone quickly and move on to a new one, so they not made to last. Personally, I'd like a phone that would hold up for a couple of years, and this isn't it.