First off I really like my new phone, but it did take a while to get used to after having Motorola's for the last 4 years. Battery life is the universal complaint and the reason for 4 stars.Cingular and AT&T; customers be forwarned, the company does not like that you can buy unlocked phones. Customer service stinks. I could not send multimedia messages and was informed since I did not buy from them, they could do nothing. And that my phone was junk, send it back and buy from them. I had researched this phone to make sure it was compatable in my area and was sold here also( for $50 to $100 more) and was unlocked.Thanks to an AMAZON rep. I was referred to the Nokia website and I had my phone running in less than a minute! Thank you amazon. and Nokia website is great also! Cingular-GET OVER IT! This is one of many reasons I will never renew a contract with your company.I am a work from home mother of 2. Not too tech savvy, but am trying to keep up. Love to text and MM message. But mainly got phone for camera and are satisfied.