I've had this phone since Sept. 2007 and have already replaced it THREE times. My sister also has this phone (since January 2008) and she has replaced it TWO times. My coworker has had this phone since Oct. 2007 and she replaced it TWO times with the same phone, then replaced it with a Samsung! Depending on which Verizon store you deal with they'll either replace it with another bad KraZr or send you away. This phone just turns off when it feels like it, freezes up mid-text or mid-call, etc. I even wrote to Motorola...they say it's the battery, but it's HIGHLY unlikely! Don't buy it!!