I switched from another cellular provider in December and I knew it was a mistake. I was trying to save a buck - big mistake. I'm not a big fan of Cingular and I can't tell which is worse, their service or this phone. I can barely hear out of the phone and forget it if you have the windows down in the car. The ringer is easily drowned out, even at its highest setting. And when I go to my mother's house, which is 10 min from mine, I can't use it all. The address book is set up weird; for each entry there's a separate line which is dumb. And on most phones, you can personalize the screen, not this one. I guess I was spoiled by my previous cell provider. The free phones I got from them were way better than this one, and I paid for this one. I have about 18 mos left and then it's back to my old cell service.