I am a PPC user since 3 years ago, this phone does what is designed to do, if you are not familiar with Windows Mobile environmet it could be a little complicated, however is not "Rocket Science", I really enjoy to have everything together (Pocket PC + Mobile) in only one device, unfortunatelly my Phone Service Provider has not enable 3G Technology yet to allow Videa Calling, but anyway I am READY for Everything with this Equipment, is a little bit expensive, but it pays itself for its performance.A Happy Customer!!!!!