I got my Q about a month ago. At first I was enamoured with the looks, size, flatness, internet and sound quality. All of those are great. I still love how flat it is and it doesn't seem to scratch easily (unlike my scratch magnet iPod.)I have had Verizon for a long time. I have not really had any bones to pick with them. They have been helpful. I really wish I hadn't mailed in my rebate so quickly. I would have returned it and gone back to plain phone and simple, cheap service. It will be nice while traveling though.I think we should all be mad at Motorola for producing such a crappy piece o plastic. The "soft keys" on the Q feel totally cheap. The buttons look nice, but the top ones don't really feel nice. They feel cheap. I do rather like the rest of the keyboard, though. The battery is JOKE. What is the point of having a MOBILE phone if you have to plug it in 50 times a day????? I expect it to last AT LEAST as long as I am awake during the day. That's really not much to ask for.Things to consider before you buy this:1)Battery life IS abysmal. I had verizon send me a new one because I seriously thought it was defective...Nope. New one is the same- no life after 9 hours of sitting around doing nothing. I am going to have to invest yet another $[...] in the extended battery. It's a good thing I rarely use the nice leather pouch since it isn't going to fit in it anymore. It is a good thing I managed to fanagle this phone for free with rebates and stuff. I have definitely made up for the cost in accessories and programs- don't fall for the accessories trap if you buy this thing!!! I was told the pouch I bought was only $[...], but when I looked at the receipt it was really $[...]....and I hardly use it because it's hard to get the phone out.. and I already stretched it out so it would go in without mashing the buttons.2)Expect to purchase every program you want to use on it. This does not come with anything useful except the internet, and the programs are not cheap! I really wish I had stuck with my Palm! Palm programs were way better and cheaper. The alarm clock allows you ONE alarm. That is IT. My old LG phone let me have multiples. The ringtones totally bite. It's a good thing you can use MP3s. There's not even a built in calculator. You can buy one. My old LG had way better functionality. I am starting to miss it even though I hated the flip phone. I am glad I still have it. I am going to keep it...just in case I get totally fed up with Q.3)Program selection for purchase truly sucks. I hope it expands as time goes by...and be sure to use the trial versions before you buy because they are not very good in general.4)Space for programs is limited. I have purchased 3 programs. Apparently that's about the max-I tried to load Mozilla's Minimo but I don't have enough space left! Boooooooo. My old cheap Palm could load tons and tons of programs and not have any problems...and they were GOOD and USEFUL and CHEAP.5)Maneuvering between programs is awkward. The home screen is not really customizable as it should be. Maybe your 10 year old computer geek kid might be able to hack a nice usable homescreen for you. I bought a program to rig it up, but it is still dissappointing- you can't add shortcuts like windows- not that I expect it to really work like windows completely, but that seems simple enough and ya CAN'T DO IT. Boooooooooo. The quickie self building shortcut line of recently used programs is good enough though.6)Email Gripes: Please won't Gmail rig it up so we can easily use Gmail on this! The web version works, but not the mobile web version. Also, Hotmail is supposed to be super simple and already built in, but I have to log into messenger for the hotmail to work! Boooooooooo. I just wanna check my darn email! I get error messages more than half the time when I try to check Hotmail or Gmail. Forget using that handy email button on the keyboard- It would be great if that actually worked for me.7) Help is weak. FAQ's are weak. I can't believe how many message boards and sites there are dedicated to this thing.... because it is not good and people are frustrated trying to fix things. My screen wants to stay on all the time.. further draining my already lame battery. I think it is searching for network, but does it really have to do that all the time? Can't it wait until I actually want it to do something? There's probably a way.. but I am a decade too old to spend a week figuring it out.8) Shortcuts. I hope you like shortcut buttons! If you want to master this thing, be ready to memorize and create shortcut buttons for everything. You can easily set them up, but remembering what does what is rediculous.PROs:Freakin awesome reception. I get reception and internet in places that always dropped calls before.Internet wherever- fun stuff! ..but you can get that on virtually any phone now. (Google maps is totally awesome on it.)It's thin and nice to look at.Long story short: Black hole of accessories/programs/more money. I think it will break eventually becuase it is so cheaply made. PROBLEMATIC. I am very happy that I didn't get one of the first totally screwed up Qs, but even my updated new Q has too many issues. This phone seems like it should still be in the testing stage. It is not right. It is not a well built machine, nor are its brains very extensive. It's a pretty piece of plastic. It needs a way bigger hard drive memory, and drastic improvements in functionality and programs.OH YEAH.. also... I bought an SD card for it, which you will want to do if you decide to waste your time and money on this.. but it took me a day to figure out that I needed to jam a piece of paperboard under the SD card to make it connect. It's still in there- under the card, behind the crazy rubbery plastic door that bulges out where the card is. Don't get it wet!This is the first and last Motorola product I ever buy. COME ON! I seriously expected a far superior product from Moto.This phone, like everything else in our modern world, is...Cheap, Plasticky, Produced to make a lot of money while giving a lousy product.I am not a mega-computer-guru, but I KNOW they could have done better than this!!!Wait a year or two. Buy something better.Overall, it works. I definitely wouldn't pay anything for this though. I am crazy glad I got it for free! Carrying a palm and a phone around really wasn't that bad.