I'm a high-volume user - on the phone all the time. Its been a few years since I've found a phone that I really dig. I dropped $1000 on the first Nokia slide worldphone available in the states, another thousand on the second one, etc. I buy new cell phones when good ones come along that I like. I have the BLACK RAZR and while I'm not accustomed to Motorola's user interface, and the iTap seems a little bit of an extra step in messaging, I LOVE this phone. Its smart - it picks up my headset whenever its in range automatically. It can handle my 500+ contacts, it gets voicetags right, its got a speakerphone that's seriously useful in the car checking voicemail, and I LOVE how it expands when its open to become kind of a full-sized object instead of a microtiny too-small-for-your-own-good kind of phone. I love everything about it. I only wish the menu system were slightly more customizable, but this cheap purchase has made me happier than I've been with the crap phones I've had to put up with since my two great Nokias in the last two years. If you don't have one, GET ONE! : )