My LCD screen cracked. I think this was due to taking it from the cold Chicago winter to the warm inside. Or maybe I dropped it. Either way, you can imagine how fragile this giant screen is. Now, it looks pretty sweet. But in reality, combined with the very very poor product called Microsoft Pocket PC, it couldn't be more annoying. The thing is constantly waking up as it's in my pocket, and then random buttons are pushed, causing all manner of idiocy, including calling people without my knowledge and adding appointments with reminders that wake me up. And now that my screen is cracked I can't turn off the reminders. I can only press "snooze" so every 5 minutes the reminder comes back, buzzing and dinging. I think they made mine out of stupid. And this is the best phone Verizon makes? Incredible.Edit: I meant to rate this as 2 stars.