I actually own the T720i, but I'm betting my comments are still valid for this phone... It is flimsier than I expected, but should hold up to my non-business use. The removable coverplates ~seem~ like they'll fall off, but no problems as of yet. The volume can not be &quot;cranked up&quot; enough and it has been a problem already. My old StarTAC could make ears bleed if I needed it and could act like a limited spreaker phone for two people to share in a conversation. The 720i just doesn't have the volume that I really like/need. I love, love, love the color screen, although navigation to various functionality is very inconsistent and not very intuitive. The only problem I have with the screen is that while I'm talking, it rubs the side of my cheek. I'm a well groomed person and practice personal hygeine (almost too much!), but I inevitably smear the screen with the oil in my skin and have to clean it after each phone call. The T-Mobile service is working pretty well for me in the DFW area. With these caveats, I feel comfortable recommending this phone.