I just got this phone 2 days ago, as an upgrade from my ageing T720. A huge step up. It is considered a medium to large flip phone. It is the same size as the T720 (including antenna). I do not consider it large, plus I like that it feels like a full sized phone when opened and in use. This is a business oriented phone and has the features to back it up. But the entertaining media features are why I bought this phone.Design: The antenna that seems to go across the top of the phone may only seem odd in pictures, but is actually not. It also makes holding the phone open more comfortable. Button layout is good. And the internal screen is colorful and big (2 inches diagonally).My only problem here seems to be that the phone's left side earpiece volume rocker is too easily changed. This only changes the level of sound in the earpiece (not speaker phone or ring tones). It is the only button that is not recessed into the phone's side. (I wish it was) Power and camera button on sides work fine. While the phones external screen turns off after a few seconds to save power, hitting the volume button quickly turns it on to let you see the time and date as well as battery and antenna levels. It's a trade off here useful and bothersome, but after a while its fine.Features: The camera's quality is another problem for some people. It is a mega pixel camera, but its pictures lack the fine detail of other comparable camera phones. The highest resolution pics are "1280 X 960". They look fine in bright outdoor settings. Any where else and the pics quality get noticeably worse. I would not even try to use it at night.(unless very well lighted) It does have a flash, but should only be used for face shots only a few feet away. Even then at night the pics may be ok to view for awhile, and then delete.All that said I could have typed 10 times more about how great this phone is. I just wanted to let you know what some of the problems were and how they might annoy you.The GOOD :+++ Voice clarity (quad band = better reception in more places)+++ Speaker phone (loud and clear)+++ Windows Media Player 9 (allows mp3 and video playback) I can watch recorded TV from my PC on the player and listen with the speaker phone. Just use "Windows Media Encoder 9", and their "Pocket PC" setting. It can even encode clips taken with my Canon camera. (Note: the larger or longer the media the longer it will take to encode.) Runs clips at 259KB per second. Look fine with little to no lag. (4 min clip = 6.5mb) Clips can be run sideways in full screen mode. There are no fast forward or rewind options.+++ Easy sync with PC (Sync calendar, contacts, task, inbox)+++ Bluetooth (I haven't used this feature yet)+++ Mini SD expansion (now available up to 256mb, soon 512) great for packing in music, video or pics from other sources.+++ Runs newest version of Microsoft Windows Mobile 2003 Second Edition.The phone works great, plays mp3's and video. This alone will justify the cost. The fact that it is a smart phone means that there are many more applications that can be added to this phone. (check www.handango.com for more) This makes it more that worth it, this is a great phone.