With a little more than two weeks my phone is dead with no apparent reason. I only wanted to charge but then now it's completely dead. I cannot even power on the darn thing. And with lousy verizon service you will be stuck like me. Please DON'T MAKE THE SAME MISTAKE I MADE. AVOID THIS PHONE BY ANY MEANS, ESPECIALLY IF IT'S OFFERED BY VERIZON. Terrible, Terrible, Terrible. There is no other way to describe how I feel. I have never come across an electronic product that went dead after two weeks without any damage. NEVER in my life.One other thing about verizon: I went to one of the stores and this lady tried to give me a refurbished one but then guess what? that phone did not turn on either. I wasted good one hour and half. And she said please bring the box with you and we will exchange with a new one. Today I found out that she thought I bought at one of retail verizon store. So she can only give me a refurbished one. What am I going to do with a refurbished one without any power on? Maybe they think I can just carry the dead cell phone to tell everyone how bad the phone is and how bad service I'm getting.Anyway, until I resolve my issue, this is the most horrible experience I ever experienced with electronics. I will never buy motorola and possibly avoid verizon but at this point I have no choice.