I bought this with the intention of being able to convert my music files (MP3's) to ringtones, and also to use some of my personal pictures as wallpaper. I wasn't able to do either of these, but first things first...Bought this at Fry's Electronics a feew days ago, and it is only 3 days later that I got the whole thing installed. The serial number that was on the jewel case kept coming up as incorrect, and therefore, the installation would abort. After 2 days of calling tech support, I obtained a new serial number and the program installed. Whew...step one is done. Next, trying to get this program to communicate with my LG VX7000 Verizon phone was difficult at best. I again had to call tech support and obtained an email address to use! =) After an hour or so of fiddling with the additional files emailed to me, I got it to communicate with my computer. I was able to back up my phonebook onto my computer and complete the settings to use the phone as a modem (If I had a laptop), but was unable to use my pictures as wallpaper OR use my MP3's as ringtones.When using the wallpaper easy wizard, at the very end, I get an error message that states: Error #417: Image unable to be completely sent to handset. I went onto the Susteen support page and here's what I found regarding this error message:"Error 417 - Image write issueWe are not certain of the cause for this error but it appears to occur in the latest version 3.17.0 or later for some users. Testing in our lab with the same image only yields successful transfer without the said error.There is a case that a user uninstalled 3.17.0 and went back to the older DataPilot version and it worked. If you have older DataPilot CD please try to install old version and retry and please let us know of the result."..So basically, "Oh well!" From Susteen.I WOULD NOT RECCOMEND THIS PRODUCT TO ANYBODY.VERIZON OFFERS THE BACK-UP ASSISTANT TO BACK-UP YOUR PHONEBOOK AS OFTEN AS YOU LIKE FOR A FLAT MONTHLY RATE.If you are looking to use this in that capacity, I reccomend using the Back-Up Assistant. Tech support was far from knowledgeable, and the online support was marginal at best! PLEASE! Find a different product to use, rate it, and let me know!