I got this phone becuase it was free with an upgrade. I had read reviews and thought it would be worth the money (none) to upgrade to it. It's a good phone. I've had it two days and the battery is still going strong... they say it takes a few rechargings to get the full potential out of the battery.On the plus side:I like the front screen that shows caller ID. It makes for a quick check to see if I want to answer or not.I also like the calendar. I can pull it up and quickly look at appointments.I haven't bought the data cable yet but plan to do so soon.I like the navigation disc... it's easy to get around in menus although the menus themselves are sometimes tricky... the cancel/exit/ok buttons switch sides on some menus.The Shortcut option is great... the menu on this thing is extensive so it's nice to be able to quickly get to often-used menu options.My biggest pet peeve people who let their phones go off in public places where they have no business answering a phone... so I love the vibrate option built into this phone.Speakerphone!!On the downside:I'm left-handed and the side buttons really are a pain. I can't hold the phone with my left hand for long. It'd be great to be able to disable the side buttons... or change their functions.The phone becomes very uncomfortable on my ear after awhile.I don't understand the need for the side button that allows for voice-calling since I must have the phone open to use that functionality anyhow. It's just in the way.The camera is pretty sad... I never understood the need for a camera on a phone in the first place and 640x480 is basically useless.Often times I've been entering contacts and I accidentally hit the hang-up button instead of the save button and PRESTO... I lose all my entered info!I want to be able to put my name on the front screen since my wife and I have identical phones... can't do it. Can't do it on the inside screen either (It'd be nice to take off my service provider's name too). I've been looking for a hack but haven't found one yet.