I got my Sync last night after my almost 2 year old RAZR died unexpectedly. First thing I have to say is that the sound quality is 100% better than the RAZR.(I do have Cingular and there are issues there, but I will save that for another time)I also finally got my Bluetooth to work, with my RAZR I could hear, but no one could hear me. I don't know how much music I will download, but it's nice to have that option.Things I Like:sound qualitygorgeous screenfun features like post it notes number displaycool ringtoneslooks pretty cooldownloads FASTThings that they could improve:better owner's manualeasier to use terminologymore intuitive commandshate the little door you have to open to charge phone, I'll break it, I know I will.I like this phone. I was pretty sure I wanted it, then went into a Cingular store to check my other options. I Googled a few things I had questions about after I got it, since the owner's manual pretty much sucks. I only paid $80 for it with a $50 rebate, plus I like it quite a bit. I spent a lot more on my RAZR and it was just okay.This is a good little phone, I'm sure there is bigger and better, but since I use my phone for mainly calls, the camera, some games and a little texting, I think it is fabulous.