Bought this for someone who lives on their cordless phone and either squashes it between neck and shoulder or works one handed while she talks.She's low-tech so this looked like the ticket.So far it has been great. It's comfortable, clear, easy, and today she wore it out to get the mail (60ft?) and it didn't drop. So no complaints here - it was plug & play and it works as advertised. A bit pricey but since it is performing so well it looks like money well spent. I'd give it 5 stars but it's only been a few days out of the box - let's see how durable it is....Well, it been a few months and it still works great. Stays in place, clear as a bell, no problems.