The T610 is a great phone overall - the free bluetooth headset works nicely, the infra-red connectivity and software provided on CD works flawlessly to transfer all Outlook contacts to the phone and the menus and features on the phone are all as advertised. Note: there is NO speakerphone despite what Amazon.com has on their phone data info. The headset jack is not the universal type, but the kit comes with a headset.T-Mobile has a swivel leather case for it as well for purchase or you can buy a universal type small case from other cellular companies such as Bobby Alison Cellular.The bad part of the experience has been to get my number ported over - T-Mobile has over 2 - 3 hours of hold time on their customer service lines!It is a lot easier to get a new account or to switch a number to a new account. But to get a transfer from other companies to an existing T-Mobile # that you get from Amazon - this is almost impossible!We have almost given up on it - the 3 times I have called T-Mobile customer service, they have lost my service request, mishandled it, have said cannot do it and once have been assigned a completely new SIM card and account as well!They claim it is a problem with AT&amp;T, but then when they tried to delete my request, their computer system would not allow it!Stay away from porting #s if you want to use this phone or be brave enough to wait for 3 - 5 days or never for it to happen!