My mom got this phone several months ago. I really can't speak to all its bells and whistles because even if they were the easiest in the world, my mom still couldn't figure them out.What I will say - the phone has EXCELLENT reception and voice clarity compared to her old verizon motorola phone.Verizon, despite all their commercials, has pretty limited coverage in some areas, including at my mother's house in SouthEastern Michigan - right smack dab in the middle of a major city with cell phone towers everywhere. All other verizon phones do not work there either, or drop calls after 30 or 60 seconds. (Including my old Audiovox verizon phone, and those of many friends and family who have visited.) This one works just fine.My mother's hearing is going, and she can actually understand most of the stuff that is said on it. So, that is all good.I'm thinking of getting one too, so I can be at her house and still make cell phone calls. I'm a little wary of the reviews that say other features are hard to use - but most of my phones were hard to figure out at first...All I really want out of a cell phone is one that works really, really well where I can't get the maximum number of bars. Most phones seem to just really poor in those situations. So, having "great menu features" seems pretty moot. These bad phones are like speaking into a bad teleconference phone that drops the first and last sylable of every thing said - and both people can't talk at the same time like on a land line phone. Once this people figure out how to make phones that don't do that, I'll be happy. So far, this Motorola V276 seems better than others I've used.