Bad news first:I've had the case for a day now and I have developed a few opinions about it. The case went onto the phone easily (perhaps too easily), and immediately I noticed a defect in the top right corner. There is practically nothing holding the case onto the top right corner of the phone... Considering that most cases "snap" onto the corners of a phone, it was concerning. The rest of the case is well made and with no defects, but one is more than enough. (I understand that these are made in bulk and probably have a relatively high percentage of defects of some kind.) The silicone that surrounds the phone's outer rim doesn't cover enough of the phone to secure it soundly. Therefore, the phone often slips out of the silicone portion of the case. At first, I thought it had to do with the portion missing in the top right corner, but, ultimately, when I tested the rest of the corners and edges, they all slip out easily.The plastic portion of the case feels great as it is partially slotted and beveled. It snaps onto the the silicon portion easily (not as easily as the silicon portion, but easier than expected). It, too, dislodges from it's position on the case and eventually disconnects itself from the phone entirely.The Good:It feels great. When I hold the phone in traditional form (portrait, if you will), the large "bumpers" on the bottom of the phone rest securely between the palm and my pinkie. When holding the phone in the landscape position, the bumpers provide even more holding security for the phone. Overall, the phone "holds" very well with the added bulkiness of the large bumpers on the corners.It looks great. The look of this case is pretty nice. My first thought was of a stormtrooper for some reason. There was minimal "flash" (I think it's what it is referred to when there are extra pieces of silicone [or plastic] where the mold was taken out). The cutouts for the 3.5mm input, sPen, speaker, camera/flash, volume buttons, and power button are all dead on. I have a bit of a pet peeve when the 3.5mm jack doesn't allow the male end to sit securely in place, but there is no issue here.Neutral:Customer service can determine whether buyers will return to purchase products or services. I have a defective product and normally this would not be an issue with most companies. They simply ship a new one after (or before) receiving the defective product. I don't expect anything less, initially, from Boxwave. However, when skimming the site to find contact information, I quickly found out that they don't have contact phone numbers. The only number I found was a FAX line (for ordering). Contacting Boxwave includes email and traditional mail. On the top of their "Contact Us" page, it reads "Feel free to contact us anytime." It irks me that they would put that at the top of the page and then only provide two forms of communication in which neither requires hours of operation (listed at the bottom of the Contact Us page) limitations to communicate through. I say this with the understanding that responding to an email inquiry can be inhibited by the hour or day that it is sent.My neutral standing on customer service is for this instance only. Normally, this would be a negative critique, but since this isn't a huge issue or product, I'm not overly concerned with the customer service that I receive.Overall:I've only had it for one day, but during this day I've experienced some issues that outweigh the positives of the product. I work in a very active environment being in the military, and nearly every time I take the phone out of my pocket I examine it to make sure the case is still on the phone. About half of the time it is slipping off the phone somehow. I would like to hit the power button or answer a phone call and not worry about the case slipping off. I've had plenty of phones with a variety of cases before including Otterbox. No other case that I have owned has given me an issue like this one is presenting me. So, all in all, I would not recommend this case because of it's poor fitting to the phone itself. After all, isn't a case supposed to protect the phone? If the phone isn't in the case, it isn't being protected (duh).I gave an extra star rating based on the sheer look of the case... Otherwise, 2 star.