Although I received AN item from the company within a short amount of time it was not the correct item. It took two weeks of e-mailing them before they shipped a second time. The result? Two identical items that I did not order. These were not compatible with the phone I ordered for. The drivers for the phone were NOT included. And their customer service suggested that I go out and buy the software for my phone. Huh, I thought I was. Worst experience in over ten years of online purchases.