I was attracted to this product because it was small, cute and had 3 ways to charge it (computer/USB, electrical outlet & car charger). I have been pretty disappointed since I have been using it. The device constantly drops my calls and loses connection with my phone. I can manually pick up my phone and the other party is still on the line. I have had other bluetooth devices connected to my phone and did not experience this. You can't go very far from the phone before the device starts beeping- indicating that you are too far. People can hear me talking to them rather clearly, but I can't hear them- even if the volume is turned all the way up- which, by the way, is backward and awkward because the volume up button is on the bottom and the down button is on the top of the device. Finally, it is IMPOSSIBLE for the device to stay on my ear. It is uncomfortable because the part that fits in the ear canal is huge and the clip doesn't successfully stay on the top of my ear. This product may be good for someone who has never experienced a quality bluetooth, but I am pretty disappointed.