I had the unfortunate of buying of these products because I thought it must be good if everyone else does.What a mistake. When I called the company, they said it is beyond the warranty and I was out of luck. I had bought the product a while back and it had been stock in the suit case while I traveled. Literally brand new and I had to through it out.I highly recommend you NEVER buy it. I wasted my money. I hope you don't do the same mistake!