My husband bought one first, and he loved it so much he bought one for me for Christmas. I absolutely love this phone. Not only do I only get to carry around ONE device instead of a phone and a plam pilot, it's easy to use and has some upgraded features from my palm m515. The color screen is better, and you have the option to change the system colors. The keyboard is a little clumsy, but easier to use than graffiti was. The phone itself works really well and I have no trouble hearing callers, which I used to with my old mobile phone. I like the mp3 player as well. We took this with us on a cross country flight, and enjoyed having the music to listen to without having to pack additional equipment. While the camera takes really low resolution pictures, my husband was able to take a picture while skiing at Squaw and email it to me with a &quot;wish you were here&quot; message, all without leaving the mountain. He also used it to &quot;work from home&quot; while in Tahoe, since he was able to access his work outlook exchange and take calls all without leaving the slopes.This device is a must have and I highly recommend it. While it may have a few minor shortcomings, its usability and convenience make it a strong package overall and you can't go wrong with this phone.