I'm ranking this 4 stars against the other phones that verizon has to offer. So the only reason it is 4 stars, its the only pocket pc available from them currently. A Samsung i730 is due out -soon- whatever that means.. but i couldnt wait.The good:+Touch screen phone buttons+Large vibrant color screen+Battery life is great (for me), I noticed someone wrote a review mentioning battery life was bad. That is true if you have Bluetooth on all the time.+Slide out QWERTY keypad that lights up for visability+Microsoft Operating System, and limited versions of Outlook, Excel, Word, Internet Explorer+Ability to write on the screen anywhere with stylus and have it recognize handwriting+SD Memory port+Bluetooth+A decent Digital Camera built in+Ability to get POP3 or IMAP email (unlike proprietary palm or blackberry)+Plays mp3's and media with media player 9+Terminal servicesThe Bads:-Internet Explorer revision is 4.0 and it is locked by default so i cant install an update.-Cant seem to install software easily or the phone is completely locked from putting anything non verizion on it.-Handwriting recognition is fair at best. It seems to recognize cursive better than manuscript. I've tried to customize the letter menu to how i write, but after spending a hour doing so, it worked worse than it did with defaults.-Cant use MP3 ringtones, must be .mid or .wav (what were they thinkin on .wav??? if you cant do mp3)-Bluetooth kills battery life-No 802.11x wireless-Screen Scratches fairly easyThe Ugly:--Had it lock up a couple times where i couldnt do anything and had to pull the battery.--Earpiece on phone is not very loud--Ringers are not hardly noticible in volumeIf there were any other options pocket pc wise on Verizon, I would definately look in to them. But this is the only thing they have and its better than blackberry and palm, even with its problems. I love the email abilities of this phone, and the scheduling is great, plus you can link up to your PC and sync them.I can live with the various glitches here and there, but the ringer and earpiece volume is something they didnt think through so well. A speakerphone would have also been nice. The phone does have some great portable features in excel, word and the browser isnt too bad. Its fairly quick browsing internet considering its using the standard phone network. But the browser does limit you to what kinds of sites you can go to because of its 4.0 revision.One thing I thought was pretty nifty is the terminal services or remote desktop client thats built in. I was able to log in on one of my web servers and poke around.This phone definately has some good features and some irritating qualities. So until Verizon releases the Samsung pocket pc, I have to rate this the best phone they offer.