I've had my RAZR for 2 weeks and the low volume when you are on the phone makes me consider returning it. I've set the volume to the highest setting and I can barely hear it. I've never had problems with hearing on a cell phone. Since this has the "bluetooth" technology I tried the "free" headset I received. Nice idea but it sits outside your ear making that low volume still hard to hear. It's a pretty phone and it works ok but this lack of volume is a deal breaker for me.