Motorola Phone Tools is and always has been a complete piece of garbage.It will detect your phone and work for months, then, inexplicably it won't recognize your phone any more and the only way to fix it is as follows:Re-format your hard driveInstall WindowsInstall Motorola Phone ToolsRun Motorola Phone ToolsMPT will say there is an updateUpdate takes ten minutes to download and installRebootRun MPT.MpT says there is an updateRepeat the last five steps, I swear to God, thirty times.Finally, the software may or may not detect your phone.If it doesn't, re-format...I have had several different models of motorola phone, and this is the way Motorola Phone Tools has worked for many many years.If people like you keep buying it, they won't fix it.Amazon won't let me assign zero stars to this productOh, by the way, all links to Motorola Phone Tools Support are broken.