It seemed strange at first that the Bluetooth headset was pre-assembled and a bit odd that it was loosely packaged. As I read the portion of instructions that described the peices that were supposed to be contained in the box, I realized that this item was not new. I would like to have given a review on my experience with the headset but someone evidently did that for me. So you will just have to ask them!It was very nice that the vendor took the item back and they reassured me, repeatedly, that they receive their products straight from the manufacture and that "all their products are new" BULL-O-NEEIf the product was new, then why did you take it back? Why didn't you stand your ground and assert your sales claim that "All your products are new and straight from the manufacture!"2nd, Why did the RMA number that was issued include the code "used" as part of the description? I doubt that I could have been the first ever to report a used item and you would create a code just for me. No, I suspect that you have a long history of taking things back that are used. It's very generous of you to take back the crap you sell on Amazon. It would be better if you would just label your used crap as used crap and not new.Another great reason to not Trust Amazon or their vendors.