I have been buying headsets for cell phones for years now, and lately have been on a search for one that allows the user to actually hear, even in noisy environments. I have tried products from Motorola, Jensen, Southwestern Bell, Plantronics and even some &quot;no name&quot; headsets found on ebay. Plantronics (including all Plantronics models I have tried for home phones for years) are THE WORST. Buy *anything* else. Plantronics products are completely unusable unless you have a hearing aid and I am amazed this company is still in business. This model headset is no different.