I thought my only complaint about this BT headset would be the way it hooks to your ear. Actually, I found it to a pretty nice fit. It works fine at home and the voice command system on my phone picks up all of my commands. Once you get in the car and start driving it all goes down the toilet. I guess it picks up too much background noise or something, but it absolutely will not recognize my voice commands. This makes it pretty much worthless to me, as the handsfree aspect of a BT headset is more important while driving than anywhere else.Oh, one more thing. I found the ear volume to be much too low for my tastes.