SF Planet was very responsive and trusting. When I received the Krusell Elastic Multidapt for Samsung A920, the stitching connecting the two piece item was flawed. SF Planet immediately sent me a replacement, which was flawless, and requested I return the defective cell phone carrier AFTER I received the replacement. 5-Star customer service... 5-Stars for the product.Krusell Elastic Multidapt for Samsung A920- Black