I've had the Motorola V300 for 1 year and 6 days. I liked it just fine. About 2 months ago, however, I sometimes couldn't hear the caller. Since my phone bangs around in my purse and changes the ringer volume, I thought that somehow the volume setting had changed. Every now and then I would sift through the phone settings looking for a volume control, but never found one. In the meantime, I figured out that I could hear people on speakerphone. I finally called T-Mobile yesterday. They were happy to repair/replace the phone for $10 shipping until they told me that it has been out of warranty for 5 days. We have bought 3 phones in the past year - they knew the phone had a problem with hearing the speaker - but they failed to tell me and I stupidly thought the problem was with a phone setting. Buyer beware! I am NOT happy!