When I purchased my Blackberry 8700G, I was told that I could receive my email from MSN. It worked a couple of months, and then all of a sudden I couldn't receive emails. I spent 10 hours on the phone trying to get this resolved, and was finally told that T-Mobile didn't support receiving emails from MSN...even though that is what the saleslady told me. I asked to have the device replaced with one that I could receive emails and was told by T-Mobile that they couldn't do that. So now, I'm stuck with a $300 device that won't perform as it was sold to me. Be aware... I've been a customer since 2000 and they won't even try to accommodate me, even though they weren't truthful when they sold me the product.