I purchased this headset from a local retail store. I was very impressed at its clarity, comfort, and ease of use...Then it went completely dead after 32 days, just in time to overlap the 30 day return policy from the store. I then mailed it to Nokia for repair. Everytime I call, they say they cannot find my records and put me on hold for 30 minutes before finding it. It has now been 8 months and Nokia has given me the run around last stating that they would send me a check for the amount of the now discontinued bluetooth headset. Let's just say, I am still waiting. In conclusion, Nokia has really bad customer support. Out of principle, I will never buy a Nokia product again.