I can say without hesitation that this is the best phone that I have every had. Here's what I'm looking for in a phone: call quality, text messaging, and bluetooth. I'll look at these first and then comment on the additional features.Call Quality - this phone approaches the Motorola E815's level which puts it in elite status for Verizon phones. Whether using the phone normally, with speaker phone, or bluetooth, I can hear people really well, and they can hear me. The speaker phone is a very impressive full duplex. The two speakers definitely add to this feature. There is also a cool feature where you can have the name of the person calling announced if they are in your contacts.Text Message - predictive text entry is ok, but while settle for that if you don't have to? This phone was made with text messaging in mind. I find the keyboard to be well spaced - unlike the Palm Treo phones. You can add individuals or groups from your contacts to your messages. The option that announces incoming calls also works for text messages.Bluetooth - I've had the Motorola HS850(see my review) for my last three phones now. The two devices integrate well. I am able to use voice commands with my headset which is really nice. I have also been able to pair the phone with my laptop. While I don't use DUN, it is still handy for transferring contacts and calendar entries from my laptop to the 9800 using DataPilot (see my review). You can also transfer vCards with other bluetooth devices.Now for the other stuff...E-mail - unless you use Verizon's Wireless Sync (currently ~$20/mo.), you are not going to be able to use the e-mail app. However, with the advent of Gmail's mobile version, this is not that big of a deal.Mobile Web - this phone uses the standard Openwave browser with Verizon's landing page. The display is very sharp with 256k colors, and with EV-DO, the pages come up pretty fast. I find this useful for weather and traffic information as well as using Gmail.V-Cast - the videos look great, and the stereo speakers make for a nice experience. They could stand to add some more content, but it's not bad for $15/mo. The bonus that you get with V-Cast is that you don't get charged for minute usage on Mobile Web - a big bonus indeed!MP3 - this is no iPod killer, but it is functional for nominal use. Most people will be happy using a miniSD card for a few songs.Ringtones - this is probably the weakest feature on the phone. However, if you find midi files, you can use DataPilot to load your own ringtones.Camera - I've yet to be impressed with a camera on a phone, but that's not why you buy the phone anyway, right?HINT: To keep buttons from being pressed while the phone is in your pocket or case, press and hold the # key on the outside screen.