This phone is fantastic. Cant believe that it is now free with rebates from Amazon, I paid $[...] for it just 3 months ago but it is still great!!!I was using a treo 600 earlier and now use this. As long as you dont need a full fledged keyboard (T9 input is great), then this is the phone for you. If you need one occasionally, get a bluetooth keyboard or Moto Q.Pros:1) Looks great2) Highly functional - replaced my treo 600 which crashed all the time. Also it retains everthing even if the battery dies unlike the treo.3) Easy to use4) Great multimedia functions, you can even load your Audible content onto this phone. I got a miniSD card and I have my music on it as well5) Easy to take voice notes (for quick reminders)6) Easy sync with Outlook. I sync using mini USB at home and bluetooth at work and it works flawlessly.7) Get gmail and internet on the go (i have the unlimited data plan for 20 bucks)8) decent camera (no flash though) for quick photos/video9) Excellent software add-onsTipsTo get the best out of this phone:1) Get Facade and Papyrus - it improves the calender/task function a great deal (it is like datebook/agendus for palm, similar cost)2) Google local for mobile (a java app you download) - you have to use it just once and you are hooked, it is like google maps/local search combined. you can enter your location,then type pizza(gas) to see all the revelent searches on the screen and can even call the location for you. Outstanding and free.Saved me a few times (found directions once when I got lost)3)Audible player : if you have audible4)Configure your mail: any pop3/imap will work5)Try One Note Beta : Incredible, you can take pics/audio notes and sync it with one note, a great app. This is beta and a trial version is available from Microsoft. (I am not affiliated with them or Google in anyway)6)Power button - easy to use once you know how, pull down dont push7) Keypad lock - press the call hang up button (red phone icon) a little longer8) Set phone setting to automatic mode, this automatically sets your phone to vibrate for meetings set in your calender. You can do a quick settings change using the power button see 6Future addition:1)GPS over bluetooth - I am getting Copilot live - will test that. too bad tomtom doesnt sell the smartphone version in US2) Bluetooth headphone - for music and handsfreeCant go wrong with this phone.Saif