Very sorry to have made this purchase...which is unusual since I've had nothing else but good purchases from Amazon. My problems started with the instructions provided by Amazon on how to buy this phone and service plan and keep my old cell number. The instructions were incorrect and misleading. However, I took it upon myself to verify the process by calling ATT before completing the sale. Sure enough, ATT said it would be seamless. NO! ATT was wrong, and I never got to keep my old number. I went from a corporate account to a personal account and the two departments at ATT don't allow cross information. ATT is so lost in their own red tape.The second problem was the phone. Overall I like the phone, the color is a deep dark red and shows very nicely. However, the screen cracked after one week of usage. Battery life is good, maybe borderline excellent. Phone tools software is recommended if you want to try and sync to Outlook for email and contacts and tasks, but you have to pay extra for the software.