I wanted to surprise my brother for x-mas with RAZR V3 phone. I was happy to buy the phone for a reasonable price from Amazon. But, when I opened the product I noticed some scratch although the external plastic package is still on it. I complained about getting a used product for a new one. I received a credt from the sellers for that.However, after the product reached my brother who lives outside the US, he told me that the power adapter lid does not stay closed. It fells off regularly and he has to attach it with some plastic. I am sad about that. There is not doubt that the product was a brokena and used one, and was packaged as new. I would have returned it right away, but I did not have enough time to return and buy another one before x-mas. The whole experience was very disappointing for me, although I recieved some credit back after I complained from the sellers. The whole experience was a disappointing one. It is better to pay a higher price and purchase a good product, than to be left disatisfied.The message, dont necessarily trust what they claim, there are some who give you a lower price but will sell you an inferior product. Lesson learned.