I can`t believe why so many people have so many complaints about such a great phone/pda. First off this is one of the most advanced pda smartphones available. It runs WM5, wi-fi, IE, and so much more. Its technology so obviously it is not always going to work perfectly, and what does? Some people just have false ideals.One more thing, some people have posted that they cancelled their internet acct with t-mobile with no problem. There is a problem, one reason this phone is free is because you are getting the internet. If you read amazon's terms and conditions they reserve the right to charge the other 250 dollars if you change your billing amount to anything less than what was origanlly selected (i.e., internet package). Just something you may of wanted to consider.BTW - I wrote this review using the thumbboard of my great MDA!