Although I did not buy this for myself, I feel I can give a perspective to it's quality. I bought this for my brother-in-law for Christmas. I have spoken to him on it and had to ask if he was using the headset. So, for people on the other end of the phone, this is a great headset. The only problem with it, however, is a problem all bluetooth headsets experience. The user looks like a jerk if they are wearing it anyplace other that their car or while at their desk. One time, a guy was wearing one while playing softball. I mean come on, he was up at bat and the blue thing was blinking away...unbelievable. But yeah, this Plantronics job seems like a pretty good product.