i recieved this phone as a refurbished model after 2 sony ericsson phones died on me. i must tell you this phone is really great, i get service everywhere i have at & t which i had in the past and must say they have improved dramically. i get service in elevators, no one i know gets service in an elevator (including those on verizon). the only drawback to this phone is the picture quality, which to me is really not a big deal, thats why i have a camera. i've been due for an upgrade for quite awhile now and i just cant part with this phone. this is the best phone ive had and ive had quite a few. if you get this phone i doubt you will regret it. its that good!