I have been a Virgin Mobile user for about 2 years and this is my third phone and the best so far. This is a very small basic phone. I was a bit apprehensive about the small size but there really does not seem to be any problems due to the size. The screen is a bit difficult to read w/o the backlighting and I think the speakerphone volume is weak. But the ring is loud and the voice quality is good. Reception is very good. The vibrating alert is also on the weak side. The keypad is small but I have no problems with it.