This phone looks amazing - I bought the red one - but I would have to describe it as a "Chick Phone". My boyfriend has tried to place calls with it and it's frustrating for him because his fingers will accidentally hit other keys. I haven't had a problem with dialing, or any of the other buttons. Although I take my time and I don't rest my face on the phone when talking - therefore I haven't run into the other problems people are describing. Also I keep it in the case which is attached to my hip - so there's no chance of the web turning on in my purse accidentally. I bought the music essentials kit and had to return it because I couldn't get it to work on my computer that is only three months old?! Pathetic! I returned that fast. But I already own three ipods so I'm not interested in using the phone as an MP3 player. MP3 by the way, is not the format used by the phone. It's not compatable with itunes so don't even think about that! You have to use WAV files. Or you could subscribe to VCAST for $15 a month and download over the phone for the low price of $1.99 per song! Are they crazy? Why would anyone pay that much for a song? It's only good as a phone. Period.