I have had this phone for about 3 months, and it is a pretty basic phone. It is very durable, I have dropped it too many times to count, and it only has a scratched screen so far. You have to pay Nextel if you want to add applications, ringtones, or even the speakerphone, but if you have the knowledge and a piece of software called Motorola RSS, you can edit the phones codeplug and unlock the speakerphone, or use WebJAL to add ringtones and apps.