Like any other new gadget, you have to learn how to get around using the keypad. After that it is a pleasure to use.I am a user of AOL online service, and was disappointed at how much I had to dig and search to learn how to set up the phone to use with AOL. The instructions were not clear, (at least for me).I had to call T-mobile, AOL, and search both web sites to finally understand how to set up the phone. (Boo, Hiss!)Maybe NOKIA and T-MOBILE should include a supplement to their printed instructions.Other than that, with ... rebates I recommend this phone and service.