I just received my HS850 and have already returned it for a refund. I assumed that 'Bulk Packaged' meant that it was a new unit minus the retail packaging to make it cheaper. WRONG!! It was immediately obvious that this was a repaired/returned/second-hand unit; the face was scratched, the multi-function button did not push in and the charger unit was also scratched. Plugged in the charger...nothing. Went through the instructions and the unit would not charge or operate in any way.This is the first time I have bought something from Amazon that has disappointed me, both product and service. I will not be ordering another HS850 from Amazon, or anything else marked 'Bulk Packaged'.