The Razr is as sleek as they come, but it is not without flaws. I tried to use it for about 2 days before returning it. The main reason that I returned it was that the wired headset that comes with it was a very peculiar design which would not really fit in my ear and kept falling out. I would have overlooked that if it had a standard 2.5mm headset jack, but the mini-USB connector doubles as the headset jack, so none of the standard headsets that you can buy to use with mobile phones and wireless home phones would work. If you plan to use a Blutooth headset this is not a concern, but I was not interested in a Blutooth headset because they are bulky and you have to hassle with the battery. If it uses a rechargable battery and you don't use it regularly, you'll discover when you want to use it that you have forgotten to keep it charged. Wired headsets are simple and convenient, and the lack of a standard 2.5mm headset jack is a significant shortcoming of the Razr.Additionally, I didn't like the fact that when the Razr is closed, there was no way to tell at a glance whether the phone is on. Both the interior and exterior LCDs are virtually invisible when their backlights are turned off, so it doesn't help that you can configure the LCD to remain on longer than the backlight. The purpose of the backlight timer is of course so that the light will go off and not run down the battery, so you would expect that the interior backlight would go off automatically when the phone is closed, but it doesn't. With the Samsung E335 that I use now, the interior backlight goes off when the phone is closed, and the exterior backlight stays on for a few more seconds. If the backlight timer expires while the phone is open, the light goes to a much dimmer setting, and goes off completely only if the timer interval elapses again before a key is pressed. More importantly, both the interior and exterior LCDs remain readable in dim indoor light when the backlight goes out, and there is additionally a small blue light that flashes dimly every few seconds so that you can tell whether it is on even in total darkness.I was also turned off by the fact that you have to purchase a separate kit from Motorola in order to connect the phone to your PC. But that gripe also applies to Samsung. After pondering this, I decided that all I really needed to keep in the phone is the list of phone numbers that I call frequently, which are few. I don't want my phone to double as a PDA, because I want the phone to be small enough to fit easily in a pocket, and I prefer PDA's that have large touch-sensitive screens.The Razr is quite small in volume due it being so thin. I was initially attracted by this because it fits so easily into a shirt pocket. But the drawback is that because of the corners that go with that square shape, and because of the extra length, it doesn't slip into a pants pocket nearly as easily as the more rounded compact phones, whereas those phones will slip into a shirt pocket nearly as easily as the Razr. Things often fall out of my shirt pocket when I bend over, but things almost never fall out of my pants pocket. In the summer months, I often wear shirts that don't even have a pocket, and even if I liked wearing those belt holsters, a more rounded, compact shape is better for them as well.One feature of the Razr that I liked and which I do not have in the Samsung phone, is the ability to configure the top-level menu so that it is displayed as a text list instead of an array of icons. I also liked the fact that with the Razr, you can configure the functions of the four navigation buttons in the home screen, as well as the functions of the two soft keys (it has a dedicated menu button), and that you can configure the home screen so that it shows, using icons only, the functions of the four navigation keys. However, these capabilities did not prove particularly useful to me, and I have no issue with the fact that in the Samsung phone, one of the soft keys is permanently configured in the home screen to accessing the menu. (The other soft key is configured to lauch the menu for the phone book, and the four navigation keys are configured to access the phone book search function, the camera, the voice memo recorder, and the text message editor.) The substantial flexibility that you have with the Razr is of uncertain practical value, and what value it may have is nullified by the fact that its menu structure is overly complex and difficult to learn.I think that the Razr is lovely to look at and even more lovely to hold. The way that the narrow spaces between the slick keys were filled with a soft rubbery material made centering your finger or thumb on the key almost automatic. That is a valid practical consideration, and I think that the other manufacturers should, and probably will, adopt that as well. But nice as the Razr is, from utility considerations, it has significant shortcomings, and doesn't hold its own against any number of other phones that are available.