I had been happily using a Samsung phone with my T-Mobile service but found the phone a bit too large. I chose a Motorola V66 when I upgraded my plan, and quickly ran into trouble. First, the phone I was given did not display the waiting text or voice message symbol (envelope). Mysteriously, the status light worked, although my manual said this feature did not work. After much hassle, the phone was exchanged for another which had a status light that did not work--as the manual said--but did display the waiting text message symbol. However, it does not show a waiting voice message symbol; instead, the system issues a text message which, when read, tells me that a voice message is waiting which can be heard by dialing 123. Very clumsy, especially compared to the easy message access with the Samsung. The phone is physically awkward, with buttons on the sides activated by the slightest touch and hang up a call when the phone is shifted in the hand slightly. The three buttons used to make menu choices are very small and require skill and practice to avoid pressing other keys when they are used. I would say, great phone for a toddler's little fingers, but a dubious choice for a full-grown man.