I would be encouraged to give this 5 stars, but the high price and lack of certain features takes it to a 4. (Really 4.5, but you can't award 4.5.)What I like the most:The integration of wireless web, text paging, email, games, camera, and various other software is superb.The camera takes pretty impressive photos for a phone, and the lighting is wonderful.The resolution on the Web is absolutely wonderful! It's like having a small laptop. I can pull up the GA navigator site and see traffic in real time, get very detailed maps, it is far better than I would expect.Built in MP3 player, built in video player, ease of use of SD card, sensitivity of the touch screen, ease of navigation with the shuttle button, it all makes this phone a wonder.There really is so much more that I love, but you don't want to read a book. :-)What I don't like:No built in voice dialing! To me, for a 600$ phone, that is absolutely unacceptable, and was almost a deal breaker. I had been accustomed to having built in dialing on all of my previous Sprint PCS phones. The Voicedial program does work after the trial period by direct number calling, which is some salvation, but I still think having to pay an extra 25$ for the software is rediculous.The video camera is awesome, except that it seems to cut off and stop recording, without telling you, after 60-90 seconds. I may have over looked that in the book, or perhaps because I was trying to record to my SD card, but as a result, i missed out recording an important event. (The phone appeared to be recording, but when you stopped, it didn't save.)The accompanying ear piece is crap. Why did they even bother. And no stereo headset adapter? Come on, it is a 6$ purchase, should have been thrown in.The speaker phone is an embarrassement, unless you want to only listen. Even with the 1.08 upgrade, the sound is hollow, it is not full-duplex, and if you don't talk into it after some time, it stops responding.No bluetooth 2 support???!The reset button behind the battery compartment. What user experience group did they get for this? Of course, I guess they just assumed that nobody would ever have to reset it. ;-) But seriously, that is insane. I am on my second skin case now because they get stretched out when you have to keep taking them off to reset. (Which I only have to do maybe once every 2 weeks.)The bottom line, if you have the money to spare, this is a dynamite phone. Even with the things that I don't like, I would buy this phone again. I know it gets some bad marks because of resets and such. But, I think the majority of that is from newbie users who don't read about it. I frequent two forums often and have been sure to read about problems with software and such. I believe that most of the problems people experience are due to installing many programs that are not compatible. Even Winblows will crash on you in those scenarios.If you need a one-for-all device, this is for you. It sure beats carrying a cell phone, pda, mp3 player, and digital camera. One more thing, Sprint, if you are listening, increase your text paging allocation! My pages always cut off due to character limitations.