Let me start out be saying that I have been with Sprint for the past 3 years and finally got fed up with dropped calls and no reception at my house. I did lots of research and finally decided on Nextel, mainly because of this phone. I've had 2 samsung phones and this is my 3rd Motorola phone. I agree that Motorola makes the most durable phone on the market. I've dropped my motorola phones and have had no problems (unfortunately this includes my i90). This is my favorite phone I've owned to date. When you pop it out of the clip and open it up, people start starring. The blue backlit display is easy to read and really cool. I personally don't think that the menu is that difficult to navigate, it just takes some getting used to. If you want a durable phone with awesome voice quality (earpiece and speakerphone), great features and stylish looks, this is it.By the way, I haven't had any dropped calls or disruption of service in Southern Orange County, CA.