I ordered this phone from Cingular as a free upgrade. Prior to receiving it I read several reviews elsewhere lambasting it for having an excessively sensitive microphone, no ability to send email, poor ringtones, bad audio quality, issues with the hands-free kit, and an inability to talk and charge at the same time. So far, I have had none of these problems.The microphone does not seem particularly sensitive, it doesn't sound like I'm shouting and my voice doesn't distort. Ambient noise doesn't seem to be picked up particularly easily under normal circumstances.You can send email, it's just not described in sufficient detail in the user guide.You need to select the email setting in the message settings prior to composing the message. you need to reselect sms before going back to that type of message.The ringtones included aren't the greatest, but mine had 2 standard phone rings, the cingular tone (which isn't bad), and a couple abstract sounds, as well as a cat and a bird that are only mildly annoying.The audio quality is excellent, and I vastly prefer it over my old Sony-Ericsson T226. It seems like the earpiece on this phone has a wider speaker area, so it doesn't need to be held in one particular place to be heard clearly.The hands-free kit that cingular included does not hum or behave badly. The microphone is a little weak but it's tolerable. I can charge and talk at the same time.overall, the phone is better than what I expected from a free promotion. It feels very sturdy, the screen is beautiful, it hangs onto a signal very well (inside several layers of cinderblock in my office I can still get about 2 bars, where my old phone got no signal at all), the WAP browser is quite functional. The games aren't great, but I'm never fond of mobile phone games.My biggest beef with it is that only animated wallpapers are included, and they occlude the visibility of my standby text. I'd rather have some nice, still, light-colored wallpapers that weren't the cingular logo. With that said, the animated wallpapers are very nice, I just feel like they're a waste of processor and battery power.The buttons are a good size and have pleasing tactile feedback. I'm never going back to tiny rubber buttons like on my old phones.The handset feels very comfortable both talking and typing. The menus are simple but occasionally show korean-to-english transational difficulties and aren't as clear as they could be. Like I mentioned before, the user guide is pretty bad, and isn't good for much except learning how to do advanced calling functions and basic settings.Overall I'm very pleased with this phone.