I've bought two of these before and the same thing happens to them. While wearing it on your waist, if you hut it just right, the tab on the top holding the phone on snaps and the phone falls out. I was tempted to buy a 3rd, but then thought, there has to be a better design. Both of mine lasted about 4 months each and I would not consider myself to be abuse to this product.I would epect it to hold up better.