A basic phone -- fine for calls and text messaging -- got it directly from Verizon Wireless as part of a two-year two-phone sign-up plan. The plan was for two vx5200s, but upgraded one to a vx6100 for a modest fee. Would have upgraded both phones to vx6100 but the deal at the time only allowed one upgrade. No problems with the phone -- feels a little flimsy compared to the vx6100 -- volume not as good either. Verizon coverage in our area is good. Unfortunately, the only way to find out if a particular phone and a particular carrier will work well in a given area is to find someone with that particular combination in that area -- so it isn't suprising that some reviewers have more problems than others in a particular area and/or with a particular phone. Can't emphasize it enough -- definitely ask friends/coworkers about their experiences with particular phones and carriers in your area before buying -- for example I had one friend who only got good reception around work and home with T-mobile. Good luck -- finding the right phone and the right carrier can be challenging.