Well i bought this thing for my wife even though my gut and the review i read said don't.I should of listened one or the other.Don't get me wrong it looks the part and when it was'nt misbehaving it got great reception and so far as i know it never dropped a call.That has everything to do with Verizon and nothing to do with Motorola and if it comes to that it's not as if Verizon is exactly bargain basement prices either.I would'nt want to give the impression that the Q was broken all the time because it was'nt.It is just buggy ,it sticks, freezes, and generally misbehaves;leastways the one i got my wife does. Which equates to me getting it plopped in my lap every time it does which is more than slighly annoying after the second or third time within the first two weeks.The bottom line is fix the glitches,windows is well windows and fix the stupid battery.OH ,just as a footnote,as i understand it,when you call tech support or customer service they are supposed to know more than you do so beware of bum advice if you do have to call.