I purchased this with the intent that I could download photos from my LG phone. I knew I had to get software to actually transfer the data but this cable was offered as coming with installation software. It indeed came with a disk, with nothing on it!When I contacted the company, they advised I was SOL and had to go to the manufacturer of the phone or my wireless provider for any software. When I replied I just wanted the cable INSTALL software, they never responded again until I added a negative feedback to Amazon.Then I did get a response. Here's what they said "if you remove the negative, we will ship you new software without making you return the defective item. If you won't remove the negative, you will have to return the item for refund a replacement". They further required that the removal of the negative HAD to be confirmed by them BEFORE they would complete their part of the "bargain". Geeze, first they provide a defective disc, then they ignore my requests for assistance. Now they demand I remove a negative before providing me with the requested customer service. All for a 5 cent disk and some postage!How accommodating. Well its a little too little too late. I don't need their cable anymore and I don't need to help them with their image when its obvious they are only motivated by their one best interest, not their customers!Good luck if you need any after purchase assistance.