Happily, my contract is done, and i'm free of AT&T.; I'd always assumed that all providers were the same, so when ATT had a phone my spouse liked, i agreed to switch. I regretted it everyday for 2 years. i live & work in the san francisco bay area, so that's all i can comment on, but here, the coverage is TERRIBLE.lots of dropped calls, terrible reception/ coverage, tons of junk mail (they are still sending me piles of junk, years later), challenging customer service.a 2nd star just for decent prices and convenient plan options, and reliable billing.