This review reflects my wife's and my experiences with this phone. To start, I have to say I've had no problems with the phone. The main design flaw I've experienced is that part of the phone digs into my cheek while I'm talking. So unless I take care to hold the mouthpiece away from my cheek it hurts while I talk. I would have rated the phone with 3 stars if it weren't for the following.The screen on my wife's phone went dark after three weeks, making it difficult to use the menus. She returned the second phone and the new one's screen went dark after three days. This is especially problematic when trying to make a call using the address book.T-Mobile stated that my wife will be upgraded to the next level of phone for free if she is forced to return this third phone within 30 days.