I had this phone for over 2 years, the phone worked great until it died recently. However, I used a belt holster and although it did get dropped a few times, it wasn't very often. I thought the camera worked great, the address book had over 500 numbers in it when I last backed it up. I couldn't ask that it did much more. I presume the others that rated it poorly had more rugged use of the phone, but I used it every day for business. The talk time was very long compared to most of the newer phones. I would talk on average 2-3 hours per day on the phone, and I only charged it every other day or so. It is small and lightweight and fits nicely in the hand whether you are a man or a woman.