I bought this headset because I read alot of positive reviews. However, It think I got one of the few lemons. When it works it's great, audio is loud enough even though my wife says I'm deaf and you can't really feel the ear bud in your ear. However, once in awhile, the blue tooth connection will be lost with the phone. I just press the button on the headset to re-establish the connection but that can be a pain when you're in the middle of a conversation and that button is the same one that hangs up the call.