Why do I love this phone? Well, I'll say first that I've never taken the time to write a review about anything... but considering what this phone has survived, I felt I owed the little thing some gratitude. First off, this little guy was dropped into a toilet (don't ask how that happened) and totally submerged. I thought Oh great, there's no way it's going to work again. At first the keyboard didn't work, but in an hour it was fully operational again! Second, this phone was zapped when I tried one of those cheezy universal chargers from a manufacturer I won't name. I plugged it in and in 5 minutes it was so hot it burned my hand! The phone died for several hours. I drove to a Verizon store two cities away and had them look at it. We figured it was dead and that I needed to buy a new one, so I did. Then amazingly 2-3 hours afterwards, my little phone came back to life! This speaks to the quality of Samsung phones, and this model in particular. It's tight, meaning the buttons are nearly flush with the key pad. This didn't allow the water to get in and destroy the chip. And it must have a great chip inside to allow it to survive being zapped! I highly recommend it. Plus, you can get email at any time, which is great for people like me who can't access mail servers from work.