I've had this phone for a year and a half with no problems. It is good for making calls which is really all I ask for from a phone. It is easy enough to use that I even bought one for my elderly parents and they've had no problems. My carrier is Cingular and I've had excellent service in the NY tri-state area and because it is a quad-band phone, I've also been able to use it while roaming internationally. Battery life is just okay (not as good as my old Nokia)...I have to recharge every other day with normal use. Overall, it's lasted me long enough that I would call it a good value.