Hey I'm Rebecca (rcitykitty)That other review above about the "warning of the customer service" is ridiculous. Once I had my phone stolen and customer service helped me through it, were quick in replying to my order for a new phone, and even paid for the minutes the thief used! It's the best customer service I've seen for any company, hands down. This phone has great features, and cool ringtones. It's a great deal for it's price and it has cool color screen backgrounds. I would give this phone the best rating possible!