We have a warehouse and use about a dozen of these in our office.The clarity of the wireless headset is good, and we do not have people complaining about the reception on the other side of the line. We find the range is typically between 150'-200' from the person's desk before the signal is dropped, but this could vary based on the building contents.The downside is there is no booster available for this model of headset, and we have had a couple of issues with 2 of the headsets we have received in the past. Issues are dealt with directly from Plantronics and their customer service has not only been responsive, but effective in solving the issues we have been challenged with.PROS:- Frees up hands- Good phone clarity- Superb Plantronics customer service experience- Well priced vs. competitorsCONS:- No Booster Available for Range- Had a couple of issues with new headsets