This is the worst phone of the more than half dozen that I've had and I'm returning it this weekend.Pros:-It's cute and pink.Cons:-I have received several messages of "Call failed" when attempting to put through calls that I've never had a problem placing in the same vicinity with my old phone.-The phone can't ring and vibrate simultaneously when a call is coming in. It's either one or the other and the ringer is not loud enough and the vibration is not pronounced enough, so I'm always missing calls when I'm driving.-When I had the address book transferred from my old LG, my speed dials were reassigned in some crazy, random way. In fact for each contact, EACH number was given a different speed dial number, WTF? So now I'm supposed to remember 115 speed dials? Why on earth would anyone want that? Normally, on other phones, each contact has _one_ speed dial number set at the default telephone number chosen by the user with the other numbers accessible by scrolling.-For the life of me, I can't figure out how to reassign or delete the assigned speed dials. Several other people including a techie I know couldn't figure it out either. I shouldn't have to waste time calling customer service for this nonsense. Navigating through this basic feature should be very clear and simple.-I'm not ecstatic over the flat keys.-The pictures you take come out blurry and have low resolution.Overall, this phone is a lot of hype and no substance. I'd recommend that you bypass this one. My daughter has a chocolate and the pictures are beautiful. She doesen't have any of the same problems as I do with this one.Oh and I almost forgot to add, the user guide and verizon website are tremendous wastes of time. They really don't address use of the phone so much as the audio/video access options.Call me old-fashioned but I'd like a phone that primarily makes and receives calls portably and conveniently. bells and whistles are nice but they should be secondary concerns, not the MAIN features of a phone.