I've been waiting to upgrade my Siemens S40 phone for quite some time. I have a friend who has the first version of the MPx220 and even though there were software problems he still loved the phone. When the MPx220 was reintroduced with the new software, i purchased the phone. I've had it for a couple of weeks now and love it. Syncing (I just downloaded the latest Microsoft ActiveSync 3.8) with Outlook has resulted in no problems at all. The ringer volume is not a problem but it did take about a week to adjust to the headset volume which isn't as loud as it was on my old phone. I think part of it has to do w/ the phone design (you have to offset the phone from your ear to hear better).As for the bad, I haven't done too much w/ pictures, but the few that i did take were not that impressive.If you are looking for a smartphone, I'd definitely recommend checking out the mpx220.