Since there is so much discussion pro and con about this phone with little in between I feel I should share my story. My experience has been a bit different and VERY frustrating to say the least. I spent about a month choosing this phone...shopping the Cingular Store, Best Buy and various Internet sites, reading the reviews and making several calls to ATT and Cingular Customer Service. I learned that if I wanted the best price there was NO way I could keep my number..the only way to keep my number was to go to another carrier or buy direct from Cingular. I am a long time ATT customer and technically was moving to Cingular and definitely choosing a more expensive plan...but that meant nothing. This is a Cingular thing..has nothing to do with Amazon or any other seller. I DID shop the other carriers and decided I wanted to stay with the new Cingular which then limited me to Cingular phones..I wanted Blue Tooth which left me with a choice of 3 phones at the time I was shopping...PDA's excluded. I did not like the feel of the RAZR and did not like the looks of the 551, nor the features, or I should say lack of features...this left the MPX220 which I loved the look and feel of, the big screen and the full internet capability, although I may never even use that????? I learned that I was probably not going to be able to access my mail which is on a cable network with most of the other phones out there...I would need a real internet connection. This may or may not be true, but was what I was told. I also learned to not believe everything I was told by even the most knowledgeable sounding sales people. .I finally decided to buy from Amazon because of their phenomenal rebate offer and their good prior track record with me. I chose Super Saver Shipping...after all I had upon occasion gotten overnight service from their service center located only a few hours away and the items I was ordering were in stock and available for overnight shipping if desired!!!!!!...I was dismayed to find the projected shipping date was 2 weeks out ...and of course when I went to change the shipping to overnight it was already "being prepared for shipment" although the day was a week away!!!! Then I was informed my phone had been activated and shipped....from clear across the country it was a week in transit and all the while I was paying for phone service which I could not use!!!!! It finally arrived...and there was NO SIM card enclosed!!!!! Talk about frustration!!!!! As you may know getting a phone # for Amazon can be a challenge and I wasn't sure who I needed to call...I had never had a phone with a SIM card and wasn't even sure what to be looking for or if it should come with one???...this was on Thursday...and when I finally got a living person the Cell phone dept was closed...I was told someone would contact me the next day...next I got an e-mail asking me to double check....which I immediately responded to and never heard back from anyone...so I called ...this being Friday afternoon...I was told one would be shipped overnight...of course this meant it would not arrive until Monday!!!! And I was still paying for a service I couldn't use...the lady I talked to said I could go buy a card and Amazon would reimburse me and to refuse the shipment of the one they were sending... which is what I did....So on to the phone...Everyone was right.... the documentation is incredibly lousy and incomplete ...the sound is barely audible...and I could hardly hear it ring... I was also frustrated at the menu process required to get to the vibrate option and dialing #1 for voice mail did not work. I also found myself having to re-charge the battery WAY too soon. I spent the next week getting acquainted with the phone...learned along the way what "my" voice mail phone # was...this was done through Cingular customer service...the first person I talked to gave me the # but since I was calling from the phone she was not able to help me get it set up to work with the #1 key...I called back later that day and a very nice man walked me through the process (a few steps in the setup menu) dialing #1 now works flawlessly. About a week after I started with this phone it inexplicably died!!!! Fully charged battery and all...Amazon sent a replacement overnight...and OH MY!!!! What a difference!!!...even some of the screens were different...and the volume was fine and I could hear it ring...! I had been truly struggling with what I was going to replace it with when it died and got replaced...I was so happy with the new version I never again considered exchanging it.The documentation is still lousy...it took a visit to the Cingular store to discover the "quick" way to set the phone to vibrate...without traveling through myriad's of menus. If that information is in the manual I have yet to see it and I have read it pretty thoroughly...and I still have many questions on other functions.My biggest complaint is the tiny indistinct icons that indicate you have a message waiting and all the other things that are going on with the phone at any time....I was stunned to have people tell me they had left a message...I had not seen any indication of this...after all it plainly says in words if you have text messages... so why wouldn't the voice mail messages be as obvious???....I finally found that a tiny icon (don't know what it is even supposed to represent?) over the LARGE blue envelope means there is voice mail...who knew??? And I don't understand the row of large colored icons that don't seem to indicate anything other than features you have or have recently used...pretty but non functional as near as I can see. Most of the home screen contains things I do not use, but there is no way to remove the ones I don't use or add the ones I would like...or if there is I haven't found it.All things considered I am loving this phone now and especially the Blue Tooth...what fun...I no longer have to carry or wear my phone...it can stay safely in my purse or pocket...I can wander away from it and not miss a call...it is the greatest... the manual plainly states Voice Dial will not work with the Bluetooth, Lord knows why not???? What I have found is it disconnects the head set while you are giving the commands and since you need to be watching the screen or simply listening to the phone with your other ear at this point anyway I see no huge issue...and as soon as the number is ringing it reconnects the headset...Works for me!For the people who have had the phone shut down for no reason I have not experienced this at all. My Cingular network coverage seems to be the same as it was with ATT but I understand this may not be the case in other areas.I hope this helps clarify some of the issues I have seen addressed over and over... My final thought is ..It is the Luck of the Draw! You may get one with no problems ...or not.Oh, and I can only say good things about all the people in the Amazon Cell Phone Dept who helped me along the way...they did everything they could to make things right. My compliments to them..