One person might love a PDA/phone, another hate it. I love this one and here are a bunch of reasons why:1) I had a cell phone stolen and I lost all those numbers on the CIM. I thought, "Why not just buy a palm-phone and avoid re-entering them all?" Setup was as easy as a notsync.2) The Palm Contacts app integrates seamlessly with the phone portion, asking if you want to add new callers to the contact database each time. Plus you can very easily scroll through the entire call log and dial with a few button strokes.3) I got over $100 off on rebates from Cingular. The service has been phenomenal.4) The bluetooth ability has been welcomed. I love the freedom for driving and using a computer. NO MORE EARPIECE CABLES!5) Battery life is very good, even with blue tooth.6) There's a switch to disable all sound at the top of the unit. This is a welcome feature since I do so many meetings.7) I always have a camera with me now. The camera is surprisingly good and will take films also.To sum up, this gadget is a dream to a Systems Consultant. It's my 4th Palm and my 8th cel phone and I don't plan to part with it soon. I also recently dropped it while running across a parking lot and it just reset itself and was fine.