The product itself is good in concept. It is mostly comfortable although with soft ears, the over the ear model may fall off. There is an over the head model that may fit better. Unfortunately, it has not performed as promised on their website...yet...however I expect it will.The biggest issue with UME Voice is it's lack of commitment to customer service. There is certainly not a "can do" attitude that one would expect from a company that produces a premium headset--such as Bose. If you have a technical issue, apparently their policy is to take their time diagnosing the unit without a replacement being sent. Not the best to make sure the customer has something in the meantime.In my case it has taken over 80 days "in depot" and that is plain unacceptable. There is a point at which, as a company, I'd do whatever it took to get something to the customer to save face, regardless of responsibility.It's a shame to be so negative and I give them points for the product itself, little else.