My post is mainly for the bad review given by Giovanni.I got my Razr v3i for my wife, and got it from ebay.Mine is not defintely for American, but in any case, I do not have any problem with1. isync, so no need to editBut I agree with "denomalizing", this is same as other moto phone.2. No hard reset so far3. itunes works with NO problem. itunes' m4p also works.In fact, the only reason I bought this is itunes, but I have to add : sound quality is mediocre. (It doesn't matter with my wife, since she doesn't have keen ear).In ebay, there are some items - instructions to add itunes to this phone - at 10-30 dollars. I didn't try it yet and I didn't hear the success story. But it seems to me that it is possible to add, even if it only has moto's mp3 player.So, basically, I do not have any (significant) problem and I did not pay $349. My complaint would be no regular headphone jack and no bluetooth ad2p profile. I got the phone (ebay), 1gig transflash sd (amazon) and stereo headphone (from ebay) and three year warranty from ebay and in total, I paid $300. I don't think it is much cheaper than ipod nano + cheap phone, but it is very nice to have two in one piece.