Works fine outside the house, but will NOT work INSIDE my house. Keeps saying the signal is weak, the phone is 6" from the headset! Once outside the house, it works fine. I agree that it is a little bulky and never seems to fit just right. Haven't lost or dropped it yet, however! So I'd give it a 3 on a scale of 1 - 5. Mostly because it won't work in the house! The phone, however, motorola razr, works PERFECT in the house!