But it wasn't this one. Personally i love this phone, works great, never had a single problem with the quality, sound or reception. Easy to use programming. For someone who doesn't want a lot of extras, ive had mine for a year, and would not trade it for nothing. It may not have a lot of bells and whistles, but as long as i can get my calls, and receive them hassle free, im satisifed. Customer service and support from Verizon is excellent. For those who do not want to get caught up in payment plans, this pre-paid cell phone is the one to buy. Plus you don't need to email me to ask. It gets a solid 5 stars from me.