I received it in a bulk package so I don't know why the earbuds came broken; by the way they are very soft. I received a black version of this product which I think it has better design than the silver one you have on screen. I really buy it to replace a W300 handsfree my mother broke for using. It's quite delicate than many SE products, the best feature is that you can replace the provided headphones with any other you prefer. You can detect it's broken when it starts failing in one ear. Be careful and you won't get any problem. Spare earbuds should come so you can use them if they came broken.