I have already had it replaced once, and it still does not receive calls. I will be sitting there and then I get a notification that 4 people have called me and left voicemails, but my phone never rang once, or even acknowledged that I had a call. THat means no missed call notifications and no ring. All i get is voicemails. Occasionally it will ring. My last cell phone never had this problem and i live in a decent sized city right around the corner from a verizon store. This is the worst phone i have ever experienced. DO NOT BUY IT.