I've always been a fan of Plantronics for workhorse office gear. But they are starting to show their age. The headset is a bit too heavy so comfort is not ideal for long sessions. The max loudness is also not quite enough if your office is slightly noisy.I've been using GN Netcom (Jabra bought them out) headsets for past 3 yrs too, and I find they are comparatively lighter, louder, and just as clear. They also have status light on base station for MUTE so you know exactly when you are on mute. The Plantronics set have an audible beep for MUTE, but I always find myself wondering if I really am...