This is my second failed attempt at finding a reasonably priced bluetooth that does the job. The first was Plantronics, I will never buy anything from them again. As my title indicates, the sound is loud, but also MUFFLED. Kinda like blasting junky speakers to the point where they distort. I couldn't understand half of what anyone said and I have perfect hearing. Someone else's review up here actually liked the loudness, well I'm guessing it's an old guy who's hard of hearing and needs the extreme volume. Same guy made excuses for how they fall out easily and talked about some remedy he came up with. Look at the picture, there's no little 'wire thing' going around your ear, why? Because it comes with removable 'wire things', they fall off easily and they're not comfortable. Forget it - this thing is a cheap piece of **ap.