You read these reviews of people who have had their phones for a few months and think they are top notch. Well, I have had mine since July 10th, the day they were released to people who were able to upgrade their plan. Therefore, I have been using this product for nearly a year. Yes, this is a phone full of options. You have your internet, messengers, e-mail, phone, and contacts all in one place. It is simple to use and doesn't take a genius to figure out the features. The roller ball is an excellent upgrade from the roller bar on the Sidekick 2.However, I have some problems with the phone. For starters, I just mailed in my fifth sidekick today. The screen turned white while I was sleeping last night. The other four have had various other problems such as the roller ball stopped working, the screen messing up, and the phone's charging port stops working. Also, T-Mobile needs to work out the messenger system. The messages lag big time, especially on the MSN application. MSN will disconnect you without warning. You could still think you were connected, but you had been disconnected for several hours.You can ask anyone who has had a Sidekick 3 for more than six months, and most will tell you that they have had more than one. In fact, the customer serivce lady today admitted to being on her second. You can baby this stupid phones, and they will still flop on you. Thank God for warranties!