I have had this phone for a little over a week now and I am not impressed. I got it thru Assurion, the insurance company from T-Mobile as a replacement for my Sony Ericcson W800i (could not get the same one because it's not supported by T-Mobile - I wish I could have).I own a Mac and not a PC. RIM, the manufacturer of the Pearl offers a software to be able to sync the phone and Mac. I downloaded and followed all instructions perfectly. The phone synced fine, BUT ONLY THE FIRST TIME. After syncing the phone once it never worked again. I contacted T-Mobile and RIM and neither could help me. RIM said they new there was an issue with that software and that they were working on it. That I would just have to wait for the upgraded version of the software to come out "soon", whatever that means.So needleas to say I am dissapointed. I can no longer sync.BTW - I had a HTC (T-mobile) SDA for a couple of weeks, which runs windows mobile (as opposed to the Pearl) and had a nice feature that this phone doesn't have. When I synced the SDA with my apple address book, all the info including all phone numbers, emails, urls, addresses, and even birthdays and PICTURES synced fine. (Of course you need to get a third party software from Mark/Space but I used the trial version for free and it worked great). The Pearl only syncs (when it feels like it) the very basic info like numbers and emails, but no birthdays and pics.