My biggest problem with phones is that I cannot figure them out. So all the fancy features are lost on me. RAZR v3 has video chapters on [...] (under Electronics)explaining how to use it. From assigning photos to contacts to pairing it with a Bluetooth headset. I finally know how to assign different rings to people who call me, and know how to send a picture message.Some people commented that they don't like the pad - I actually really like it. It is wide and big. Makes it easy to type.I don't use it for web browsing, so I cannot comment on that, but photo and video camera are really nice. The smart key can be programmed to access video camera, so you don't have to loose time getting to your phone's settings to activate a video camera when you want to record something.It has voice feature so I can use it and dial a pre-recorded name right from my bluetooth headset. Something my previous phone didn't have.