I have owned this phone for about a year and am going to switch to a new phone once my contract expires. One week after I received my phone it would not turn on. I returned it and got another new phone but a few weeks later I started having audio problems. If I talk on the phone for more than 15 minutes the call usually gets dropped and there is horrible static on the line. I talked to T-mobile about this audio problem and they sent me another new phone. This is the 3rd new phone and I am still having the same audio problems and dropped calls. I gave up trying to report my problem to T-mobile (since they insist that this phone is perfectly fine) and am just waiting to switch to a new phone once my plan ends.