Well i've had this phone for about 10 months and i probably would NOT get it again if given the choice. I wanted a camera phone and was initially very excited about this model.... it was new at the time and seemed to have great reviews overall. I'll cut to the chance with the problems: FIRST, the volume level on this phone's handset isnt great. Max volume is "7" and it's not very loud at all. Try talking to someone in a very crowded place and it'll be very frustrating. You actually get much louder volume when using a headset. SECOND: my boyfriend has verizon and for whatever reason, whether it's my phone or his or our service or a combination of the two... whever he's on his cell phone and i'm on mine, i have a VERY difficult time hearing him - i'm constantly saying "what did you say" and he winds up calling me on my home phone and i can hear him just fine. The only time i can actually hear him loud and clear is when he's speaking loud and directly into his mic on his handset - which is very uncomfortable and annoying. This is extremely frustrating and he claims its my phone because i can hear him fine from my home phone and no one else he speaks with has a problem hearing him - just me. THIRD: the exterior buttons on the phone are a problem. When the phone is in my purse, i have on occassion turned off my ringer and set it to vibrate without realizing it - thereby missing calls.....because if the button gets pressed it can change your settings - this can happen easily without you realizing it when it's being carried in your pocket or purse. FOURTH: the camera really takes crappy pics - grainy and in less than perfect light, forget it - in a slightly dim room you'll never get a shot.... you need daylight to get anything worth sending and even then the detail will stink. FIFTH: i have had the phone just go blank and i'll have to remove the battery and put it back in again to "reset" it - it's usually after i try to go into a particular mode too soon after being in a different mode - almost like the phone was still processing the first info and got overloaded and shut down. I have NEVER had a call drop though as some other reviewers have claimed. I think my phone does time out after several hours - i have stayed on the phone with my boyfriend all night while we were sleeping (we're so romantic.. lol) and i always wake up with the call dropped after a few hours - ..... no bif deal though. Lastly, the speaker phone isnt very sensitive. If you were in your car and had the phone on your lap its fine but you cant walk around the room or go 20 feet away and talk.... ESPECIALLY if you are both using your speaker phone functions - forget it. Although i dont like their styling as much, i have found nokia phones to be a LOT BETTER with the issues i have mentioned than motorola.