I was first attracted to this phone for its sleek design, pearly color, and mirrored plating; and was pleased until I turned it on. After that moment things started going wrong: my contacts where jumbled up from the transfer from my old phone and I had to redo them all and my speed- dial didn't work properly. That was all fixed after a trip to two different Verizon stores and the phone was fine until I went away to school.As a student getting up at the correct time is very important to me and I use my phone as my alarm, but for some reason this phone only goes off if it feels like it. It also constantly needs to be updated, and important aspects of the phone do not work as well if it is not updated. For me, the nearest store that will update it is 30 minutes from where I live and over 2 hours from where I go to school. There is also no Verizon store near where I go to school, making this phone very inconvenient. The mirrored plating can also crack very easily. I was told after mine cracked that it is made from metal and glass and the slightest amount of pressure could crack it. Mine cracked after being in a soft bag in the cold.After all of the problems I have had I asked if I could have a new one and they said that it would cost $50, even though a new one costs $20 from Verizon.Overall, this phone has a nice look, but is not worth the hassle unless you just want a phone for looks.