I received a Bluetooth 11/5, it would not charge. I took it to a Nokia shop, they deemed it defective. I mailed it back on 11/8/07 PRIORITY MAIL (at my expense) to CCM Accessories with instructions to replace the Bluetooth and refund my shipping costs. (Haven't heard a word).I called CCM Accessories 11/19/07 at 8:30 AM. The CCM guy said he would call me back in an hour. (That didn't happen). I called again at 1:15 PM on 11/19/07 and the same guy answered. He said he would send an e-mail or call in the next 24 hours and without any offer of resolution. I told him I want a refund, he didn't respond, I hung up. (CCM Accessories has shown VERY POOR customer service skills 718-606-0395, no resolution and no Bluetooth). CCM Accessories has my money has cost me extra money and I have NOTHING.