I have had my Jabra for about a year, and so far, it works well. The only problem I have with mine is the ear hook - it's hard to adjust, not very comfortable (but not awful), and has started to crack.Why the lower rating then? I ordered one of these for my daughter, and when she received it, it would not charge, no matter how long she had it plugged in. So, I returned it, and ordered one from a different store (thinking perhaps I might have gotten a used or reconditioned one the first time), but the same thing happened again. I am still waiting for my refund (not from Amazon - they were quite helpful).So, although this product works pretty well for me, I cannot recommend it. Too many lemons out there.