I purchased this phone from Amazon aware that a lot of variability exists regarding the opinions of other purchasers. However, I have owned a Razr V3 phone for several years with no problems. I am very gratified that the phone I received was everything I desired. The phone worked flawlessly while I was in Europe. I also used the Modal sim card that Amazon provided free with the phone and the reception was superb with regard to my calls as well to my incoming calls.I was particularly impressed with the high quality of the aluminum casing of this phone, much better than my domestic Razr V3, which has a plastic casing. I dropped it a couple of times with no damage or problems. It is a sturdy cell phone. While it is designed as a European cell phone, it can be set for either a 24 hour clock or the English/US 12 hour am/pm time format. The supplied battery also worked well, and I often went several days before recharging it. My phone came with an English manual and an US charging unit. All in all, an excellent international phone. I just purchased another one to replace my plastic "domestic" Razr V3 phone.