I'll say upfront that I am often a negative person. I'll try to be fair. I've had this phone for about 2 weeks now and I haven't found anything I really like about it. Here are the good and the bad (not in that order):Cons:-On the menu 3 of the 9 icons will take you online. And you will get charged unless you're quick on the cancel button. The center button on the joystick will also connect you to the net, so don't push it. It seems like Cingular convinced LG to make the phone this way so they could trick you into using their data service.-The alarm is under "My media" (???) and then "tools". Why media??? Because they had nowhere else to put it. And you better be quick when setting the alarm, because if you stop pushing buttons for about 2 seconds you'll end up at the main screen and have to go back through the menus to get to it again.-No speakerphone. And the regular speaker isn't that loud.-Not much storage space for pictures.-The included ringtones are annoying.-Sometimes the screen turns off (goes black) right after a call. I wouldn't mind except I don't get to see how many minutes I used. Maybe my phone is defective?-You usually have to hit the end call button twice to end the call. 4 minutes and 58 seconds... end call... 59 seconds... end call...oops, too late...they got you for another full minute.-Probably a cingular problem, but I'll have 3 bars for a signal when I'm dialing, but as soon as I hit "call" it drops to one or zero bars. This happens 75% of the time. It also doesn't pick up calls sometimes and notifies me of voicemail 45 minutes later.-Not many options to customize menus, colors, etc. Oh well... I don't care about this.-The box it comes with says "drive safe" or "drive courteous" or something like that... but this phone doesn't even come with a headset. If they're pushing safety they should include one like most phones. Maybe they think people won't use their phone at all while driving if they don't give them a headset? Doubtful.-You can't change the profile (ring volume, vibrate, silent mode, etc.) without openning the phone.-Battery life isn't great.Pros:-Battery life isn't great.... but it could be a lot worse.-External screen for picture ID, taking pics of yourself is cool.-Infared port for transfering files is great. This might be the single saving grace of the phone. You don't see this much outside of a Nokia.-The phone is light and pretty small. It also seems to be built fairly well.-The price is right.All in all, it's okay for the price. I might recommend a Nokia instead. And I'd recommend Verizon instead of Cingular if you live in the Pacific Northwest. Or pretty much anywhere west of the Mississippi for that matter.