I LOVED my Nokia 6170, but had to switch carriers, and so I had to get a new phone, and that was not a choice. So after about 2 months of research and asking around, I got this phone, and I love it! The only real negatives I have are because I am a very picky personalization freak with my phones. For instance, you cannot "customize" the message tones and the sounds you hear changing the phone from Silent to Normal mode. You can ONLY choose from the sounds they give you. I like to make my own. Otherwise, the phone is great! Slim, loud, big screen and big buttons. Everything I wanted in a phone!