I've had this phone for about 5 months, and every few days, the phone decides it doesn't want to receive SMS messages (actually I've had 3 of these phones and they all exhibit this behavior). I've brought it back to the store (only to get a refurb to replace it), and the problem persists. The sprint customer service is clueless. For the price I paid for this phone in addition to the monthly fees, I expect that I would be able to reliably receive SMS messages or get the problem fixed. I tend to believe this is a software glitch and there is no patch for it. Sprint "customer service" (and I use the term loosely) has said they'll release a patch this year (and that was in early January). Although I love the palm interface, I'll have to throw this away.