We bought 5 of these for our family two months ago. We were previously Nokia and Motorola users. We made the transition fairly easily. Pluses: big keypad, big, bright display, decent sound quality EXCEPT for the speakerphone, nice camera with video. Minuses: iffy batteries (one phone had to have the battery replaced within two weeks), poor quality speakerphone, annoying placement of PTT button, too much emphasis on web access functions for those of us who don't like using a phone for our internet connections. Bottom line: if you're looking for a good, cheap phone that does all of the basic things well and has a nice set of extra features to play with, this is the one for you!