Unit worked fine, but when ear loop broke outside of 1 year warranty I was offered the chance to buy an new one at "50% off" that was actually more expensive than what I paid for this one. They were unwilling to simply replace the ear loop, even if I offered to pay. Do not expect any service from Logitech. Their online service told me to call them and I had to pay for the call (and hold time) to be told "tough luck"!