if Sprint is your provider, do NOT buy this phone. I bought one back in Feb. of 2007. Initially I was happy with it but over the past month, this phone has turned into a piece of junk. It started out by just shutting off on it's own at any given time. Next thing I noticed was the battery would need a full charging every day no matter if I didn't even make a call. I called Motorola and they sent me a new battery. Same problem. Called them back and they said I had to send in the phone for repair which would take 10 days and they do not replace them. Really convenient! After this I called Sprint and they told me that this is a very common problem with this phone and basically I'm stuck with it. They also said there is no repair that can be made to the phone and the best Motorola would do was send a new one which would very likely have the same problem. Sprint also wouldn't replace it because I didn't buy the insurance for it. The best they would do was offer me $150 towards a new phone. Sounds to me like this phone didn't get all the bugs worked out of it and sad to say is a total dud from Motorola. To those who bought it already, good luck. I hope your luck is better than mine was and I am also far from the only one ready to throw this phone under the next train.I also discovered two very annoying features about this phone (if anything can get more annoying). Number one is the slow response when hitting buttons on this phone that others have mentioned. The other thing that drove me nuts was the lack of any indicator that you have a voicemail. The only way to find out is to open it up and look at the screen. I could never figure out how a phone with this many bells and whistles could not have at least a blinking light or something.Bottom line is the fact that this phone was a total waste of $300.