I was going to upgrade this hand-me-down phone. But, during the first few days of use, the simplicity and rugged armor won me over. I read that it passes several military spec tests and just holding it identifies its quality build. No color display--No fancy interface--No camera--Nope, not much other than just what you really DO use everyday.Took it to a local shop who replaced the batteries for free. Had to buy a Motorola charger online, but a real one only cost me $2.75 @ Amazon!The service and Direct Connect are flawless--EVERY TIME. I guess L. Hughes from Tampa, FL didn't check his available service area before signing up---that's got nothing to do with the phone. "hard times flush the chumps"