I've used this phone for about 2 years now. It's fairly stolid. I haven't broken it yet. In terms of functionality, I could only wish it could send DTMF tones while in a call from the phonebook. The biggest annoyance about this phone is the camera button on the side; this location causes occasional random picture taking when the phone is kept in purses or pockets where the side camera button is easily triggered. The other +/-side button also sometimes causes problems (it can also be used to forward calls you don't want to pick up to voicemail when pressed and held while it's ringing). The problem is that sometimes when I try to answer a call I want to pick up, I accidentally trigger voicemail forwarding... The upside of the side +/- button is that I use it daily as an alarm snooze and it also controls call volume easily during calls.