I've had this phone for 2 years.Pros-easy to use-has many call transfer options: always, unavailable, cancal all-can switch phone numbers from phone to sim card.-can create text message and save them to be sent another time.-hold up to 10 missed calls, incoming calls, outgoing calls-battery life is ok (but I usually charge it everyday, I can go 2-3 days without charging.)-works even in elevators.Cons-terrible call volume either people can't hear you or you can't hear them-drops calls for no reason the tower bar could be to limit it may still drop a call (this could be a network problem this is the first phone I have had on T-mobile.)-people know you are calling from a cellphone.