Motorola should be flogged. In any environment that is not grave yard quiet you need to hold your hand up to your ear and reshape your ear and fiddle with the unit to try to hear. You might as well hold the phone up to your ear... atleast you would be able to hear without a struggle. I called Bat Wings (Motorola) and inquired about optional ear loupes and was told "one size fits all." The morons don't recognize that the Germans use photographs of ears for identification because there is more variety than there is in finger prints. ONE SIZE FITS ALL!!! Not in shoes, clothes, gloves, underwear or hats!!! Right Motor ONE SIZE FITS ALL... Motor Morons.