This phone is a major upgrade from my Motorola V551. I've had it for a month and LOVE it. The key layout takes a little getting used to but once you get it down you will appreciate it. Here are some of the negatives I've heard: "White Screen Of Death" - Not here. "Bad, glitchy software" - I've file swapped gigs of music, video, games, applications, MP3s, etc and as long you make sure the USB is really disconnected it's safe (the phone actually says when it is safe to disconnect so come on people) Also, the best way to file transfer is to connect the phone to your computer with supplied USB cord, then open "My Computer" then open "Drive E" and just drag and drop like anything else on Windows. When finished click "Eject Drive" and your phone will say" It is now safe to disconnect your USB cable from your phone". "Swivel is cheap or breaks" - Mine feels sturdy. I actually hardly ever open it. If you have an extensive phone book you won't need to. Just for texting. "The buttons are small" - I'm a 200lb male with average hands and I've had no problem. "The camera is weak" - It's a 1.3 megapixel and the photos are great for a cell phone. In case you don't know: There is tons of FREE photo enhancing software out there. I use Picasa from Google and my daytime pics (post enhancing) look like they were taken from my old Canon 3.2megapixel. The flash is a little light that reaches 6 feet tops at night but it works. I've taken a few impressive night time shots. Well that's about it. I highly recommend this phone.p.s. The MP3 players super loud volume and quality are superb.