I have broken more of the external screens than I can remember. This phone has a thick bezel on the outside screen which should enable me to put this problem behind me. I am a heavy cell phone user that does not use the camera or downloaded rings, etc. I try to be careful, but at 2500 minutes/month, my phones take a beating in airports etc. This phone works great. The ruggedization will come in handy. The charge cable is a little fussy, like the LG phones, but it comes with a cradle that allows me to just set the phone in the cradle when I get home, without plugging in the cable. It is charged when I leave in the morning. Battery life is very good. Speaker phone is better than some, not as good as others, but adequate. Overall, I like the phone. It is tough like a hammer. I like hammers. Ring tones? Get a fooh fooh fone. Camera? get a camera. This is a phone, not a mp3 player.