I have this phone for almost a year now and I have to say that I am pleased with many of the features on the phone. Like, voice-dialing, battery memory, etc. BUT, a big problem, and I'm not sure if this is due to T-Mobile or the phone, but the reception is horrible inside of buildings. If you are outside no problems, but in any house or building....good luck getting a conversation complete. I believe that T-Mobile has the best plans for the money and I am hoping that it is just the phone that is the cause of all the dropped calls.