All the negative comments below, including my own, stand; the latest additional issue is that the phone is permanently muted - no one can hear me. Have to get it shipped out, replaced in a week. If any prospective buyer checks on the web, this phone has OVERWHELMINGLY negative reviews. (Not quite clear how Amazon ended up with an average of 3 stars, when by my calculations it nets out to maybe 2.) The concept of the all-in-one PDA is great, the reality as manufactured by Palm is a disaster. They simply don't have the executional ability to create what they are claiming to provide, and judging from the total absence of customer service, they don't care - they just take the money while they can. From chatting and e-chatting, Blackberry people seem a lot happier...I had a Palm way back when, and reverted to the old diary after it went down en route to a critical meeting. Four years later finds me in the same boat, again, with more expensive, more cumbersome, but still non-functional equipment. Every criticism you see below is true. This is simply not a successful product. If you are a computer geek who enjoys the journey more than the result, doubtless there's something to be gotten from re-working the same piece of information twenty times because the software has failed in one way or another. For those of us who want a tool that works, i.e., as a pencil works (you write it once, and it's there) this is a morass of annoyance. I don't know if they will ever figure out the bugs, but this is nowhere close.Everything from basic pieces of foolery (if you have two calls you have the choice of either keeping both going, or disconnecting both - you can't disconnect one and not the other), to synch issues (how many times would you like to see an unintelligible 'volume locked' icon flash up, and the diary revert to the position it was 5 hours of work previously?), to the phone freezing on a regular basis (at which point nothing works, including the phone disconnect feature...try having a phoneline stay open that you specifically want to close off...not difficult to imagine how that can create an issue.) Oh, and by the way, classic software support in 2006 - that is, none, just listening to endless muzack with no living body helping you out.Oh, and if you go to 'latest version' on the Palm site, there is no desktop application formulated for their own product, the 700P. Maybe that's part of the reason why the synch doesn't work, and duplicates addresses (so that the addresses have now soared from 2,000 to 5,000). Whatever. It doesn't work, and there's no support.Go for a good, light cellphone, or perhaps a Blackberry, which seems to attract maddened Treo users, and gets good write-ups. Pop this one where it belongs, in the bin.