Alright, I've gone through my share of phones in 12 years of cell phone products. Having owned every vendor's products, this is my first Blackberry, and I can easily say it is the most intelligently programmed (software/firmware) phone I have ever used.I LIKE:Small Form FactorGreat Screen, Visible In Direct SunlightSoft Edges, Smooth to TouchExcellent Audio Quality - Speaker is Fine, OK?...Intuitive to UsePearl Trackball is a JOY to NavigateSyncs Effortlessly with Outlook (Contacts/Calendar) Note-I do not use this for email or have a data plan on Tmobile. I simply wanted a clean design for carrying all my contacts/calendar with me.WHAT I DON'T:Cramped KeysFlimsy Back CoverCannot Ring and Vibrate At The Same Time? (Vibrate Only, Vibrate THEN Ring, Ring Only)Does Not Light Up During An AlarmBattery Indicater Level - Looks like you are out of power, but the thing runs for hours...NO DAYS.. more...could use some better accuracy.Phone LCD Face Not Beveled - Will Easily Scratch. Buy screen protectors ASAP.I've been upfront on my likes/dislikes, and still considering some of my petty complaints, this phone absolutely rocks. The quality of the phone, the way it feels, the sound quality, signal strength, the intelligent programming and context-help is much appreaciated. Everyone who touches it wants it...It's the first phone I'm paranoid about damaging/losing.What are you waiting for?SUPER Highly Recommended