Have had this phone for about 2 weeks now. Enjoy most of the features. Don't like the little pieces of plastic that serve as covers for the ports. Seems like pieces that have already broken off. Keyboard is ok, if a bit small for me.Biggest problem I have is I CANNOT HEAR IT RING!!!!!! Have all the settings turned up as high as I can. But when it goes off in the vehicle (ringer, alarm, etc) I miss it because it is so low. My KRZR (which I will go back to) was plenty loud enough. I got the Samsung as a gift from my wife. Nice phone, but if I can not hear it go off...