This is the kind of cell phone that companies lose money over.... it works so long and so well that people dont have to upgrade or dont want to. I have had mine over 2 years and even with the 175 dollar incentive from sprint - I cant do it. I want a new looking phone but want it to work as well as this one. If you have it, hang onto it! If you're having that new phone fever like me.... try and hold out. It's money in your pocket.