This was a bit of an adventure. In the first shipment we only got a cable and no CD. We called and a CD was sent and received in a very short time. Then the cable didn't work at all but we had one from a GPS that did. We couldn't get the CD to work with our phones, the Motorola V365. We went to the Cingular store and a lady told us to tell the CD our phones were RAZRs and then it worked fine. I guess we had to sneak up on it.