Well, it can be a real pain to get the software to recognize the phone. I'm pretty computer-savvy, and it took a while (and some googling) to figure out that I had to cancel the setup wizard before it actually tried to detect my phone and run the Live Update... then connect my phone (a v188). I then found, on the "bonus cd," some sort of software installer specifically for the v188 that probably would have solved everything in the first place. Typical.Once it's running, life couldn't be easier. The interface is extremely simple and intuitive, and the bonus cd I got with it is PACKED with ring tones, games, thousands (literally) of wallpapers, etc. I'm impressed.So I docked it one star for motorola not having a seamless install by v3.x and really, really wanted to subtract another for the insult of the cable and software not coming with the phone in the first place. Should you need me, I'll be playing with my phone for the next week or two...