We followed directions and ordered four phones three of which did not require data service according to the Amazon website. We receive a confirmation from Verizon that there was an additional charge of $10 data service per month for two of the phones that did NOT show that requirement on the Amazon website.We complained to Verizon and Verizon says we have to return the phones through Amazon to get different models. Verizon said they will not just credit the service we don't want and didn't order and they said we should have gone to their store. So why do they do they do business with Amazon then?Amazon has no phone support for cell phone orders. So we are waiting to hear from one of their support.Potential costs to us are $480 over two years.