I was initally reluctant to get such a "high-tech" phone since I am extremely hard on electronics. The included carrier belt clip is too small for a duty belt (Motorola shrunk their clips about five years back) and won't lock in on a belt over 1 1/2" without a lot of effort. As such, the phone got knocked off my belt and flew about 5 feet. I was sure I would be picking up pieces. Apart from a nick on the plastic antenna, the phone is fine. I still have faith in Motorola's quality. Features are all there (I dont use voice dialing) and the speakerphone is the best I have heard from such a small unit. Nextel will chew up battery life more than other brands due to the way it polls towers and keeps you logged into the network but the talk and standby time are great for the size of the unit. I'm not too wild about the way the charger clips in so I bought an aftermarket desktop charger and avoided the whole issue. A good product overall. I would like to have gone with 4.5 stars (the clip is sturdy but not suitable for my use) but 4.5 doesn't exist so I erred in Motorola's favor.