Well, I bought this item as a gift and he loved it. I haven't heard any complaints and every time I call him and he's on it, he sounds great and he doesn't seem to have a hard time hearing me. I had read a few reviews from people saying this product was a counterfeit and it had a lot of static, but I figured they ordered from one of the Amazon Merchants rather than Amazon themselves. My friend hasn't had any problems with this thing yet.