Fantastic Phone. Ok, Fantastic SMARTPhone.Tons of great easy to use featuresSimple navigational menus with Windows Mobile 5.0Huge brilliant screenBuilt-in WifiQWERTY keyboardSmall SizeComfortable to HoldEasily turn on/off bluetooth, wifi, etc.Best of all, it is a great PHONE.Yes, great sound! Wow, a Cell/PDA that actually works as a great Phone. Unbelievable!And maybe it's just T-Mo or the phone/T-Mo combo, but the Dash has great service. In my twelve years of cell phone usage and different local carriers (PrimeCo-Verizon, Sprint, AT&T-Cingular;, this is my first time I will say I have GREAT cell service. I was so used to dropped calls with Cingular, it feels weird not having dropped calls anymore; sometimes those dropped calls came in handy when the conversations lagged, y'know?I don't even have to go OUTSIDE to use it! Previously I didn't even have indoor usage in my home, unless I stood still in one area without moving and hanging on to that one remaining bar before it too would disappear. With the Dash - Indoor calls!I also love the feel of the Dash because unlike all my other phones which slipped from my hand, this phone stays put and it doesn't have that slippery feel of hard plastic on the back but instead feels rubberized. It also helps that this is slightly wider than my older clamshell and candy bar phones as I would constantly fumble and drop them, but maybe I am just a clutz.It also comes with a very nice case, but you have to remove the Dash from the case for usage (which I prefer to do anyway, as all cases tend to make these tiny devices bulky) but it's convenient to easily slide onto your belt and I just pop/slide it out from my case when needed. It also comes with all the necessary cables/equipment for synching to your computer and charging.The only "con" I found is the Volume "strip"; I disabled the volume strip since I keep the volume at one level and I would hit the strip with my fingers too many times accidentally adjusting the volume up or down. Disabling it is the answer for me.Connecting to my bluetooth motorola was quick, as is synching to my computer for transferring files to the device.The Dash is an awesome device and is highly recommended.