What are the procedures for settling disputes?
What is a disputes procedure?
Dispute resolution is the process of resolving disagreements or conflicts between different parties. There are a number of scenarios where dispute resolution is required. For example, a consumer may have a dispute with a company they've purchased faulty goods from. Other conflicts can arise between: 
Neighbours
Friends
Family members 
Ex-partners
Employers and staff
Businesses and suppliers or customers
Tradespeople and clients