Internal auditors, process owners, process reviewers and assessors with a good knowledge of the ISO/IEC 20000 standard, its contents and need for internal reviews, assessments and audits
Wakaguzi wa ndani, wamiliki wa mchakato, wakaguzi wa mchakato na wakadiriaji wenye ufahamu mzuri wa kiwango cha ISO/IEC 20000, yaliyomo na hitaji la ukaguzi wa ndani, tathmini na ukaguzi.