Provides technical guidance on website content management system adoption and deployment. Performs hardware and software deployment, networking, and repairs to hardware infrastructure. Provides desktop security and support services. Responsible for identifying and resolving disparate technical needs between departments including hardware, software, and web presence requirements. Provides 24 hour support for time-critical operations. Responsible for management of critical business network infrastructure supporting hundreds of users in over a half dozen divisions operating 24 hours a day. System support requires knowledge of client computers running Microsoft Windows and OS X as well as servers running Linux and Windows. Responsible for managing security of firewall, internet filters including proxies and deep packet inspection (dpi), group policies, network switches, routing equipment and managed VPN services.
Hutoa mwongozo wa kiufundi kuhusu upitishaji na uwekaji wa mfumo wa usimamizi wa maudhui ya tovuti. Hufanya uwekaji wa maunzi na programu, mitandao, na ukarabati wa miundombinu ya maunzi. Hutoa usalama wa eneo-kazi na huduma za usaidizi. Inawajibika kwa kutambua na kutatua mahitaji tofauti ya kiufundi kati ya idara ikiwa ni pamoja na maunzi, programu na mahitaji ya uwepo wa wavuti. Hutoa usaidizi wa saa 24 kwa shughuli muhimu za wakati. Inawajibika kwa usimamizi wa miundombinu muhimu ya mtandao wa biashara inayosaidia mamia ya watumiaji katika vitengo zaidi ya nusu dazeni vinavyofanya kazi kwa saa 24 kwa siku. Usaidizi wa mfumo unahitaji ujuzi wa kompyuta za mteja zinazoendesha Microsoft Windows na OS X pamoja na seva zinazoendesha Linux na Windows. Inawajibika kudhibiti usalama wa ngome, vichujio vya mtandao ikijumuisha proksi na ukaguzi wa kina wa pakiti (dpi), sera za vikundi, swichi za mtandao, vifaa vya kuelekeza na huduma za VPN zinazodhibitiwa.