Active Listening-Offering full awareness of what other-people assert, getting time and energy to recognize the factors being created, inquiring issues as ideal, and not interrupting at unacceptable moments.
Usikilizaji Amilifu-Inayotoa ufahamu kamili wa kile ambacho watu wengine wanadai, kupata wakati na nguvu ya kutambua mambo yanayoundwa, kuuliza masuala kama bora, na sio kukatiza kwa wakati usiokubalika.