Why Is My Car Insurance Claim Being Investigated? 
Hard to answer such a question without any details . But in general , I would n't worry too much about it . Fraud is so out of control , that they have to investigate certain claims . During the claims process , companies have their set of `` red flags '' that triggers further investigation . As long as you have nothing to hide , you should n't worry about it too much . They may ask for things such as : - bank statements - proof of residency - receipt from last oil change - etc. , etc. , etc. . Sometimes innocent minor things can trigger a red flag , and it ends up being no big deal . Other times , fraud is suspected . And sometimes , a high dollar amount of loss can trigger an investigation simply for due diligence . So do n't sweat it . If you have nothing to hide , give them what they want and you should be fine . 