re : sla bo services fred - - i think this looks good . frank and i briefly discussed yesterday . can you bring to the wider group on monday to get their input .
remember to encourage them not too be too detailed , as that will be hard to administrate , but hopefully they have some input on the commitments we have included .
beth
ps can you schedule a meeting mid to late next week after frank incorporates this info into the contract for the 3 of us to review ? i am out at a conference on monday and tuesday
- - - - - original message - - - - -
from : philipson , fred
sent : thursday , may 10 , 2001 9 : 09 am
to : apollo , beth ; sayre , frank
subject : sla bo services
>
here ' s a copy of the latest draft of the service levels that we may expect to adhere to . we might also start to think about what would happen if we don ' t meet the performance levels indicated . what do we offer up ? how will it be handled . this could possible be addressed in a separate section .
see you later today ,
fred
5 - 9323
re : sla bo services
fred - - i think this looks good . frank and i briefly discussed yesterday . can you bring to the wider group on monday to get their input .
remember to encourage them not too be too detailed , as that will be hard to administrate , but hopefully they have some input on the commitments we have included .
beth
ps can you schedule a meeting mid to late next week after frank incorporates this info into the contract for the 3 of us to review ? i am out at a conference on monday and tuesday
- - - - - original message - - - - -
from : philipson , fred
sent : thursday , may 10 , 2001 9 : 09 am
to : apollo , beth ; sayre , frank
subject : sla bo services
>
here ' s a copy of the latest draft of the service levels that we may expect to adhere to . we might also start to think about what would happen if we don ' t meet the performance levels indicated . what do we offer up ? how will it be handled . this could possible be addressed in a separate section .
see you later today ,
fred
5 - 9323