sap coe call volume : enron embraces ehronline the response to ehronline has been extremely positive , with over 1500 people
using the system on the first day alone ! though many of you have experienced
success , some of you are logging on and encountering some " bumps " - - mainly
questions relating to your system id or issues related to your web browser
settings . those with questions or issues have been calling the coe and some
are having to wait due to the increased call volume .
to increase our accessibility during this phase of implementation , we are . .
.
increasing our call center staffing to decrease your wait time .
working with the business unit it departments to resolve individual browser
setting issues .
to help us help you , please . . .
take a screen shot of any error message you receive and send it to the coe at
sap coe / corp / enron or sap . coe @ enron . com .
be patient over the next few days when calling the coe - - remember that we
are adding over 8500 new users .
have the following information available when you call :
your name , location , extension , and business unit
your personnel number , if you know it
the exact text of any error message you receive
we appreciate your cooperation .
coe - - the sap support organization
713 . 843 . 4 sap ( 4727 )
sap coe call volume : enron embraces ehronline
the response to ehronline has been extremely positive , with over 1500 people
using the system on the first day alone ! though many of you have experienced
success , some of you are logging on and encountering some " bumps " - - mainly
questions relating to your system id or issues related to your web browser
settings . those with questions or issues have been calling the coe and some
are having to wait due to the increased call volume .
to increase our accessibility during this phase of implementation , we are . .
.
increasing our call center staffing to decrease your wait time .
working with the business unit it departments to resolve individual browser
setting issues .
to help us help you , please . . .
take a screen shot of any error message you receive and send it to the coe at
sap coe / corp / enron or sap . coe @ enron . com .
be patient over the next few days when calling the coe - - remember that we
are adding over 8500 new users .
have the following information available when you call :
your name , location , extension , and business unit
your personnel number , if you know it
the exact text of any error message you receive
we appreciate your cooperation .
coe - - the sap support organization
713 . 843 . 4 sap ( 4727 )