enrononline desk coverage and escalation procedures . in the event enrononline has a new release or if there are critical system problems we should apply the following procedures .
the following persons will be responsible for covering the various desks .
houston team responsibilities
in the event savita is not available either lindsay or leonardo will be responsible for the gas floor .
every day there will be one member of the houston team in the office early , by 7 am , available for support . the schedule is set as follows :
monday : leonardo
tuesday : carl
wednesday / thursday : savita only entire country and commodity combinations can be suspended . for example , individual power products cannot be suspended , but all of us power can be . suspending a 24 hour product will also suspend all products within its country and commodity combination .
enrononline desk coverage and escalation procedures .
in the event enrononline has a new release or if there are critical system problems we should apply the following procedures .
the following persons will be responsible for covering the various desks .
houston team responsibilities
in the event savita is not available either lindsay or leonardo will be responsible for the gas floor .
every day there will be one member of the houston team in the office early , by 7 am , available for support . the schedule is set as follows :
monday : leonardo
tuesday : carl
wednesday / thursday : savita only entire country and commodity combinations can be suspended . for example , individual power products cannot be suspended , but all of us power can be . suspending a 24 hour product will also suspend all products within its country and commodity combination .
