For example, to contribute to VA's strategic goal to provide 'One VA' world class service to veterans and their families through the effective management of people, technology, processes and financial resources and to address its priority of accuracy, VBA set a national target of 72 percent for fiscal year 2001 for the accuracy rate of original and reopened compensation and pension claims and appeals that were completed and determined to be technically accurate.
Veterans and their families appreciated the efforts made by the VA to offer better service.