A woman points to a whiteboard with a list of tips for improving work performance, including "1 DO ONE THING AT A TIME", "2KNOW THE PROBLEM", "3LEARN TO LISTEN", "4LEARN TO ASK", "5 DISTINGUISH SENSE FROM NONSENSE", "6 ACCEPT CHANGE AS INEVITABLE", "7 ADMIT MISTAKES", "8 SAY IT SIMPLE", "9 BE CALM", and "10 SMILES".