As a disabled veteran and a VA employee, I can tell you that there's a lot that goes on that you're not seeing. Please don't dismiss this article and the experiences of others based on your experience. 

I was getting all my care at the VA until last year. Now, all my care is in the community because as an employee  I know leadership advocates the violation of directives in place to protect patients.

The boots on the ground - medical staff and support staff, are for the most part doing the best they can, but mismanagement is real and mgmt  dictates that staff do things that risk the safety of patients. When we refuse and report - we get terminated. I was one of those and was later reinstated, only to have all my computer access and privileges taken away which meant I couldn't do my job. 

This article is only the tip of the iceberg. 

Most of the time patients are unaware of the things that could adversely affect their care until it actually happens to them - until they're the one.