"Even then those calls are, in comparison to the direness of the circumstances, not that common."

My point exactly.  As I stated: What 'is' the incident of such a situation?  Once again: Patkotak's entire article is about lack of funding: so you'd think she'd put at least ONE figure on numbers in her article, yes?  No facts, figures, and numbers- just a sad story.  That is, however, enough for Patkotak: obviously if one is against yet more funding for another social worker, it must mean they're coldhearted and hate the children: no facts or numbers necessary.