Media reporting  a personal story is pretty much the only way to ensure that our institutions and staff will always care appropriately for all patients. We understand the difficulty for  professionals in improperly financed institutions, but patients should be free to speak publicly about their own experiences. Often too-little-bed-space problems  are a result of government decisions, over which professionals had no influence. But they could not share this "inside-info" with their patients.
 
Another point: Mental Illness professionals pretty much decided that they could not share any info about serious mentally ill (SMI) patients. with their parents. (I have to wonder if this practice was a result of olden , unscientific theories that falsely taught them (some still do) that families (mostly mothers)caused schizophrenia by their "faulty child rearing".)

This was not something that many professionals could accept because they had little scientific training