I feel badly for the employees but this place had horrible business practices  -  I can only hope that the owners feel some of the financial pain that they put thousands of their customers through when they brought in tires with a flat and the company refused to release the car with a spare tire and would only return keys when a new set of four tires were purchased...they didn't give me my keys back until I had APD on the phone.  (their argument was that it wouldn't be safe to have three tires of one tread depth and a fourth new one..