The problem is that we are caught between two options, that of asking another name or having to take the risk of saying badly the person's first name. If you know Canadiane culture well. You know that pronounced badly the first and last names of one is terribly misunderstood for us and that every time we try to say a name that is complicated for the individual. Well this individual finished at the bottom of it by feeling bad not being able to pronounce it correctly. People do not want to feel bad about their ability to tell this type of important information to someone and especially an unknown.