Agree. Some people just can't admit when they're wrong. A lot of people just jump on the bandwagon that the airlines are always wrong and the poor passenger is always right. Federal regulations don't bar name changes but Delta says on its website name changes and tickets cannot be transferred. That's pretty clear. Also the toddler in this story was two years old, not under two and a ticket was not bought for this toddler. No ticket, no seat. But apparently some don't think the rules apply to them. But they'll be compensated just so that Delta doesn't have a PR nightmare.