be interesting to know what AON scores are for other FI's by comparison? 
Worked for major FI for over 30 yrs and agree the idea of open area meetings (cubicles with no ceilings) completely contradicts privacy rules and is not being addressed.  Got to like the old term of "teller's cages"  I'm sure a lot of current "CSR's"  would still view them as "cages"