I was a long-term, faithful Sears shopper, especially for appliances, until about ten years ago. I tried to get resolution on the repair of a washing machine. After weeks of run-around from numerous people, I went to the managers at the local store and said that without resolution, I would be taking my business elsewhere. I was basically told, "Whatever." So, I carried through on my threat and have not purchased anything from Sears since then. It would have taken so little to help me, but with the level of customer service being such that they didn't care about helping me or keeping me as a customer, I saw no reason to shop there.