"Our policy for incentivizing volunteers in these situations"

How inane is that comment?

1)  the passenger certainly was not "volunteering" to leave - isn't that the point?
2)  "incentivizing" - what a ridiculous use of this word, in this case.  Was his incentive:  leave or be assaulted?
3)  "our policy ... in these situations" - how common is this?  It sounds like "these situations" occur regularly.