I don't think anyone is unappreciative of the hard work being performed by the EWEB crew and those outside outfits helping them. That is not the issue. The questions are whether or not EWEB should be better prepared for crises of this sort (including better communication with customers) and why aren't more outside outfits involved in restoring power since it seems that this very severe damage was most pronounced in the Eugene area and not the rest of the state. A detailed explanation from EWEB would be appreciated when the crisis is over. They may have legitimate answers for these questions.