Why would anyone expect United to be helpful or prepared for any unusual situation? This mother put her baby in harms way when she purchased a ticket on United. She is lucky that United employees didn't throw her baby on tarmac and run over it. I fly a lot and United should not be allowed to exist as a company. They are the worst airline in the history of flight. From the CEO down to the baggage handlers, United has terrible employees and the management wants it that way.