"TD does not believe certain media coverage is an accurate portrayal of our culture.."

Dear Mr. Masrani, I frequent 3 or 4 different TD CanadaTrust branches regularly.  I first noticed the large whiteboard with the names of branch staff members and their "counts" at my home branch.  I then confirmed the white boards existed at the other branches.  The staff clearly were pressured (or perhaps you guys like the term "reminded") to ask clients coming into the bank about other services

It got annoying enough for me over the past year that I did everything I could to not go into the branch (ie. only use the ATM).   You can deny all you want, but it is time to change your culture.