This guy sounds like Espero who opens his big mouth continuously without all the facts as he did in the airport pit bull attack of a security guard.  He blamed the security guard for protecting himself and others from an attacking pit bull when he had none of the facts.  Espero and Munoz sound like two real winners.  However, in the case of United, it's going to cost the airline big bucks. In the case of Espero, we can only hope that it costs him his job.