This is what happens to workers who are loyal to big corporate companies when there is no union representation to ensure their promised benefits are kept.  In the above article what seems to have happened over the past 65 years upper management and shareholders became increasingly more involved with their own profit taking and forgot about what made the retail market so big in the first place. The personal relationship between the front line salespersons and the repeat customer is what really makes retail shopping profitable. This is what a union would constantly be reinforcing over years of contract negotiation. A company union could to little to stop the negative impact online shopping trends would have on the company.  But, a full functioning labour management committee would have warned its members of problems in the boardroom  which were killing the company from within. In the end, a union could at least have been present to represent the workers during the legal bankruptcy phase