Only extremists on either side would say it is an either-or situation.

Reality suggests a situation can be structurally bad, yet there can be individuals who were good, kind, did their best, etc.  Wanting to acknowledge the "good guys" in a bad situation does not mean you do not recognize the structure was bad.

Just as acknowledging there were some "righteous among the Nations" who tried to help Jews in WWII doesn't negate the more general situation.