"... contact the department’s insurance division for assistance in determining whether a complaint is warranted."

I hate to be too cynical, but the insurance division has had no interest in investigating health insurance plans that fail to maintain an adequate provider networks despite clear consensus this is the case.  Now that we will be getting even tougher standards for access to network care (SB387), will this change? 

Don't be surprised if calls about shady life insurance conduct are also meet with excuses for why their office can't do anything to help. My advice would be to file the required written complaint regardless of what they tell you. Make them do their job to protect concumers and leave a written record. 

Use the form on their website and keep a copy for your records. Share complaint with Sen. Roz Baker who's responsibke for DCCA oversight.

http://cca.hawaii.gov/ins/consumer/filing_a_complaint/

http://www.capitol.hawaii.gov/memberpage.aspx?member=baker&year=2017