From 224 calls, 157 got though!! Wow, it takes me almost a dozen calls over a few days to get though. What's your secret? One of my calls calls ended with a CRA rep telling me to "try my best".  I did and never heard back so guess all was ok. From other comments, I wouldn't privatize the dept but rather simplify the tax code. Those who perform Corp. Tax work know what I'm talking about. It is, in my opinion, beyond the point of silliness. Accurate answers are not always given because frankly, I don't think anyone can truly understand the nonsense of the Canadian Tax codes today, and I'm including CPA's as well.