I love in a RV. We live and work in a federal campground for Army Corps of Engineers.  Directly outside of my campground is a small grocery store and a housing development.  A very good friend of mine owns a dish tv franchise.  He lives in the aforementioned housing development.  I called dish tv tech dept.. my problem was fixed.  Then we talked about upgrading to the hopper3.  Everything was fine.  She then she said it will cost me $100.00. I said can you waive that since I was a Very good dish customer.  After hanging on she came back and said dish will waive the $100.00.  I said good.  I told her about the dish franchise  about 300 feet from me.  I wanted them to do the new install
  She told me NO.  Why? Only their dish installers could do it.  The kicker: ONLY THE CUSTOMER SERVICE people can waive the $100.00.  The owner of this dish tv company right outside my door was unable to waive the $100.00.  Now that does not make good sense. Just down right stupid and very bad busines