And what loose policies are those?  And what does get serious mean?  My brother in law had an Australian girl visit him not too long ago.  Fortunately she wasn't subjected to this terrible behavior.  This is suppose to be the Aloha State, not Orwell's Oceania.  

Customs obviously jumped to conclusions which may or not have been accurate but if she should have been stopped, it should have been before she left Australia not when she arrived in HI.