Interesting, thanks! I sometimes post a review that is not flattering to the provider. I also post positive reviews. If negative, I stick to slow service, 20 minutes to get water, the entree was cold and the salad wilted. I've used opinion as well. I find this opinion curious in that Liles called Carol "crooked", implying (to me) that she's not to be trusted - I'd think that is disprovable and could be libel. Interesting. Bottom line: the Internet is a powerful tool that people can and wil use to comment on a business transaction.