I suppose I don't really have anything new to add to the very good comments posted here.  But I felt I had to say something.  Have the folks that run United completely lost their minds??  Dragging people by force off the plane because company employees can't keep track of how many seats are needed for whom?

I certainly hope the passenger sues and that the courts are fully behind the passenger and allow a settlement in the millions.  This company needs to be taught a few lessons.  Corporations are swaggering and bullying around the world like they can do whatever they want.