I've applied 3 times for 911, wanting a career change. I know that I could do well at the job. I've tested well, but never make it past the "group" interview, and you never get to find out why. Perhaps it's my age, but if they are desperate for people, why not give me a chance? I've felt it comes down to certain people "liking" you, and they don't even know your skill level. It's too bad, I've listened to the scanner and some of the current dispatchers are terrible. I even heard one situation where they sent medical and fire to the wrong location, left a police officer waiting at a car accident where someone was critically injured...