I worked for Sears a long time ago.They never listened to me nor the customers.I foresaw this happening 30 years ago.
I was new to Sears and they would not listen to me as I was only a sales person and had no university degree so what could I possibly know.management was self-absorbed and department managers thought that they were big shots.Met the Pres once Taylor I think was his name.Didn't impress me.My stint there was not long and I thought that the company sucked.They did not listen to people like me nor the customers and I am so glad that they are getting what they desereve!