The Liberals made the decision to load Canada into a plane with no propeller despite the repeated warnings it wasn't ready and are fully to blame. That's the purpose of test environments before you go live with a product and they should have resorted to maintaining the old system and rehired temporary employees until the new product was fully functional. It wasn't like payroll wasn't getting through after the Conservatives made the initial cuts and things were running reasonably well before the Liberals committed to Phoenix.

You never push out a faulty product with the hopes the kinks will be worked out mid-stream but it's the Liberal way which we also saw with their incredibly flawed long-gun registry.

The catch-22 the Conservatives faced was with committing to a cheaper off the shelf product with the hopes it could be modified as a cost and time saving measure....... sometimes it's best to build from the ground up as there won't be any savings with Phoenix.