Hey GCI - If you guys had been honest in your posts on Facebook, you would have had a lot less angry people.  If you knew it was an intentionally damaged fiber optic cable, telling us that instead of "We are aware of issues and are working on them with no idea when it will be repaired", we would have been sympathetic, not angry at the over and over canned responses that were given.  

Honesty - what a concept!  Give it a try next time - your customers will truly appreciate it!