Just because it is pessimistic doesn't mean it isn't true.  Can you cite one that isn't?   The employees at the Hawaii Criminal Justice Center are just plain RUDE to the public, in general, and have been FOR YEARS!  Why do they still have their jobs?  They have job security because the government values its own existence more than those it supposedly serves.  A government, by the people, for the people!!! I think not!

When we have to walk on eggshells to ensure that we receive the service the government "public servants" can make our process difficult, then WE wind up being the servants of those who work for the government.