Half empty shelves, and products that are not available.  Last night I made a run to your store to get drain cleaner.  Brand #1 sold out (no sale pricing), and only a couple bottles left of brand #2  This for a full service grocery store? 

Your deli section is dismal.  It is not even lit properly. What little deli meat you do have is  pre sliced in piles, and not sliced fresh.  The Save-On up the road, a smaller store,  runs circles around you in this department.

We are not Walmart food shoppers.  We will pay a bit extra to avoid travelling further, and avoid traipsing through a huge barn of a store.  We support a local butcher, bakery, and our local farm markets.

We are the customer you want to attract and retain. And you are sending us to Loblaws,  Save-On and the IGA.

(one note - the staff is great at our West Richmond Safeway store - one redeeming feature)