Just more mess from the very messy leadership of AirMiles. I wonder - how on earth can the share holdsers and board of directors for Alliance Data, LoyaltyOne, and Airmiles continue to to put up with the incompetence? It has been known for years that they were lax in securing the use of their accounts for purchase, yet AirMiles put nothing in place to secure. The base concept of these programs is good...... but it will only work if proper business practices are followed and you do not take ever opp to disenfranchise your base for business. Every time there was a chance to turn bad into good - they turned it into worse instead. Now, no doubt due to the flood of complaints to their FB site, they have blocked any from commenting on further on this issue. Advice to Brian Pearson, start listening to your base - to the board, consider the employment situation of Brian Pearson LOL....... insert a few collectors and recover this once great Canadian co. Just my 2 cents worth, Michael Judd