After the few hours spent on line and on the phone with Telus reps over the last couple of weeks I can honestly say that Telus customer service is about as poor as anything I have ever encountered. The incompetence is astounding. If all the new management style is going to do is play the smoke and mirrors game that Telus does with customer service numbers then the only place they will look good is on paper. But I imagine that's all they are after.  He's learned from a good company when it comes to patting yourself on the back and taking credit for everything.

Telco's are like politicians; in Canada you don't have much choice and they do as they please.