"Another change Heim has noted is a "lack of respect" among younger customers. "We used to be able to let people borrow a costume for a day and they'd bring it back." But in the past five years, she said, some people have tried to take advantage of the fact that they can rent a $500 costume for $60 plus a $60 deposit and just not bring it back."

It’s terribly sad that this current generation is so self-absorbed and entitled.  Unfortunately, it’s probably going to get worse.