Obviously, YOU ARE AN AIRLINE EMPLOYEE because, the fine print on tickets are to abuse a customer. Example: I bought 2 tickets on a National Airline, one for my daughter & one for her friend. The friend cancelled, literally, 5 MINUTES after I purchased the ticket. I called to cancel the ticket and the airline said their policy is ONLY CREDIT THE PERSON ON THE TICKET !! Despite the FACT I PAID FOR THE TICKET. After I threatened to go to the Bureau of Consumer Affairs AND go to the TV stations in town and report the abusive business practice, they refunded my credit card minus a cancellation fee. There is no reason whatsoever for this abusive policy because airlines overbook and charge cancellation fees. AGAIN, AIRLINES ARE THE MOST ABUSIVE business in the world, they deserve to be broken up and forced to compete. Bring some foreign airlines in and the US Airlines will be forced to be decent to their customers !!!