I admire Ms. Pavlak and her approach to healing and reconciliation. If it was her way then, God bless. I am further in admiration that her hope or expectations were not further shattered by the apparent uncaring, "it's your problem" response from the perpetrator. 
The perpetrator just might have "moved on", dealt with her issue, though insensitivity to the victim is deplorable - sore of "church-like, eh - seems to indicate that the disease has just taken a new form.