I've had the good or mis fortune of applying for about 25 restaurant business licences over the past 5-6 years.  Although, for the most part, the staff do their best, it can take upwards of 3-4 hours to get depending on length of the line.

For a city the size of Toronto, one might suggest they could consider opening a second office rather than have everyone in the city who needs some sort of license to go to the Coxwell and Mortimer building.  Maybe even an on line process?

Best day to go, was the day that the Buskers and Exotic Dancers were in line...... ;)