Who is "they"?

It's a reality of life in the West End  --  first responders are scarce, and the territory they cover is large.  That means response time, to all kinds of emergencies, can be slow.  

This is a terribly sad event  --  my heart breaks for the family.  But insisting that ONP and our remote areas should be turned into some kind of safe suburb is not a reasonable response to it.