"Profitability being one of them."
CEO cashes out $30 million plus in options.

"You've been described as a "hard ass." Is that fair?"
Yes.

"We didn't do this through wage reductions or anything like that, but just becoming more efficient."
More efficient by increasing the hours employees work for the same pay. Re-organized pension funds so that employees require permission should they wish to retire before 65. (Pension funds that were underfunded due to AC taking payment vacations, and recovered on their own along with the broader markets)

"You yourself have said that, "Historically, airlines have not rewarded shareholders."
Correct, only upper management reaps the rewards.

"Okay, let's focus on the passenger." "you probably are aware, from being recognized as North America's best airline. So, you know"
You know, I don't give a rats about the passenger

"But overbooking and..."
See above, next question please

"flights delay people stranded, willing to say AC could done better?
No.