I read this article yesterday and had to try the new seating. I went online, found the movie i wanted to see, checked the seating chart, found the seats i wanted, paid for the seats and got a code on phone. Super easy, i know the seats i want will be waiting for me, no showing up 30 min. early to get my preferred seats! Went to the theater and the same employee was in the box-office to scan my phone and print my tickets. The same employees sold me a pop and popcorn, no downsizing of employees so far. I went in the theater and was kind of surprised at how many seats that they have eliminated. I found the layout very nice, the reclining leather seats are very comfortable for my 5'11" self. I would say it felt like going from coach seating to first class on a airplane. I really felt like i was at home and was not bothered by people in front or behind at all. Very satisfied with the giant upgrade! I will go to movies at Gateway much more now!