So this is what we have to look forward to when we book on United, pay our fare, and board the plane. We might then expect to be randomly selected to be inconvenienced and asked to get off the plane, or if we say no we can be bodily accosted by thugs and dragged away screaming and in pain.

If I were that passenger or maybe any passenger on the flight, I would be getting a good lawyer immediately and filing suit. If I were a United Airlines competitor, I would buy the rights to that video, make a commercial out of it, then run it constantly and tell customers "We promise this will never happen on our airline, but it did on United."

Fly the friendly skies on United? I don't think so.