Only a nurse or other protected service would believe that complaining publicly is not proper.  The fact is- even doctors have a "rate MD's" site that allows anybody to tar and feather them-wrongly or rightly.  So why not nurses?  I've seen horrible nursing practices and complained to staff and managers and have only been subjugated and no one gets disciplined unless its a major error.  My wife's "nurse" asked her to use the same unwashed urine collection pot as a roomate after the birth of our child.  The same nurse stopped mid first bath because it was "break time" and left our daughter unswaddled and freezing cold.  I complained and then only got ignored BY EVERY NURSE ON THE WARD EXCEPT STUDENT NURSES for the next 48 hours while our baby was watched for hyperbilirubinemia.  Proper channels do not work in nursing.  Its 2017- accept the fact that you will be kept accountable by social media.